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BRISTOW WORLD ISSUE 1 / 2013 BRISTOW GROUP STRIVES FOR OPERATIONAL EXCELLENCE PG 2 The Power of Consistency in Service Delivery Bristow Academy has trained military pilots in the use of night vision goggles (NVGs) since 2005 (see latest developments on page 16). PG 6 Bristow’s Response to EC225 Suspension Shows Strength PG 10 Three-Year Strategy to Drive Target Zero PG 12 New Systems to Enhance Operational Excellence NEXT STEP TO ACHIEVE BRISTOW’S STRATEGIC GOALS IS TO ENSURE EVERY PART OF THE ORGANIZATION IS ON THE PATH TO OPERATIONAL EXCELLENCE
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Page 1: ISSue 1 / 2013 - Bristow Group · 2013-05-03 · BRISTOW WORLD ISSue 1 / 2013 Bristow Group strives for OperatiOnal excellence Pg 2 The Power of Consistency in Service Delivery Bristow

BRISTOWWORLDI S S u e 1 / 2 0 1 3

Bristow Group strives for

OperatiOnal excellence

Pg 2The Power of Consistency in

Service Delivery

Bristow Academy has trained military pilots in the use of night vision goggles (NVGs) since 2005 (see latest developments on page 16).

Pg 6Bristow’s Response to EC225

Suspension Shows Strength

Pg 10Three-Year Strategy to Drive

Target Zero

Pg 12New Systems to Enhance

Operational Excellence

Next step to achieve Bristow’s strateGic Goals is to eNsure every

part of the orGaNizatioN is oN the path to operatioNal excelleNce

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2 Bristow World 2013 Issue 1

the power of

cOnsistency coNsisteNcy of service delivery to clieNts is core to operatioNs’ push to

o peratio Nal excelleN ce. for Jeremy akel, seN ior v ice pres ideNt, GloBal

operatioNs, world-class customer service BeGiNs with coNsisteNcy.

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Bristow World 2013 Issue 1 3

Why consistency matters

The experience of other companies shows the journey toward

consistency begins with a thousand small steps, identifying even the

smallest improvements in strategies, activities, tools and processes that

lead to operational excellence.

“On a business level,” says Senior Vice President of Global Operations

Jeremy Akel, “consistency is important when setting your goals and

strategy with a long-term view. It’s also important in your commitment

to and application of the highest standards in financial discipline,

execution, risk management and safety performance. And consistent,

reliable service is essential to retain your customers.

“On an individual level,” he continues, “consistency comes from

understanding our purpose and how important our roles are. How

important it is to do what’s necessary when no one is watching. How

important discipline in execution is, especially when you don’t see

immediate results. And completing a task above and beyond the baseline

as a matter of course – because you believe deep down in operational

excellence. No matter what your role is, you play a part in customer

service. Consistent systems and behaviors are key to customer satisfaction.

“Each time we establish the right standards, make the right decisions,

execute well, or continually refine and innovate, we improve the

company’s performance in some way and see the benefits ripple

through the organization. By making the delivery of our service more

predictable, we improve customer satisfaction and allow our teams to

focus their creativity on improving service delivery.”

How does he see the organization becoming more consistent? There

are a number of simple, tangible improvements from which Bristow can

reap significant benefits.

safety is fu n da m ental . “Safety is ground zero for consistency,”

Akel says. Bristow is working to ensure that the company’s safety

management system is implemented the same way in every business

unit. In addition to driving improvement in the company’s safety Key

Performance Indicators (KPIs), safety is a major factor in winning

new business. The key to safety leadership is consistent systems

and behaviors, and a pride in oneself to do it right the first time. “A

prospective client’s auditor will check our safety management system

before they give their approval for us to work with them,” he says.

(See related safety article on page 10.)

“the customers’ experieNce with Bristow should Be the same worldwide,”

he says. “this meaNs coNsisteNt practices aNd staNdards at every Bristow

locatioN.” Jeremy akel has speNt the past 12 moNths uNderstaNdiNG how

customer service is delivered GloBally aNd settiNG his operatioNal priorities.

his focus oN coNsisteNcy is to Give GloBal clieNts the same level of safety,

service aNd reliaBility reGardless of locatioN.

“By makiNG the delivery of our

s erv i ce m o re pred i cta B le, w e

improve customer satisfactioN

aN d allow our teams to focus

th ei r creativ ity o N i m provi N G

service delivery.” – Jeremy akel,

svp, GloBal operatioNs

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4 Bristow World 2013 Issue 1

Health Usage Monitoring Systems (HUMS) were pioneered by

Bristow to detect potential equipment malfunctions before they

occur. Now HUMS data will be downloaded after every flight on all

new-generation aircraft, and Bristow has to be able to download

and analyze HUMS data across the Group in a consistent way. “Our

fleet support group in Aberdeen should be able to see all of the

data,” Akel says. “We need the same people looking at the data to

recognize performance trends.” The data can also detect traits for

each individual aircraft to make better decisions about placement

and operating parameters.

standardizing for consistency. By fiscal year 2015, all of Bristow’s

medium and heavy aircraf t will meet the standards set by the

International Association of Oil & Gas Producers (OGP), an industry

group that promotes safe, responsible and sustainable operations.

In addition, all Bristow operations

will have and conduct procedures

consistent with OGP guidelines. “Our

major clients are in the OGP, and

having OGP-compliant aircraft will

improve safety, make it easier to

transfer aircraf t between clients

and support our strategic marketing

position,” he says.

Currently, the same aircraf t t ype

may have dif ferent configurations

in dif ferent regions. “While this is

usually done on an ad-hoc basis to

support clients, we experience a loss

in value because added components

require extra maintenance and more

time on the ground,” he says. “These

variations also make it more difficult to

sell or relocate the aircraft.”

Bristow is leveraging technology to consolidate and align technical

manuals and share information globally. Bristow uses more than

1,000 manuals in its daily operations, and each one must be updated

regularly – a hidden cost that can be addressed by consolidating

and centralizing the database. “We’ll be able to address a lot of this

with our SAP implementation, but first we need to standardize the

content,” he says.

managing the fleet globally. Among the main focus areas are control

of fleet configuration and standardization of the aircraft acceptance

process. “There are inconsistencies now that sometimes result in

taking delivery when we should have asked for additional items to be

addressed,” Akel says. “Now we will have a consistent process and

accountability.” Going forward, Bristow will work with its suppliers to

achieve a more comprehensive, but more standardized configuration,

create visibility and improve delivery to revenue lead times.

creating a neW customer service role. Akel recently announced the

new role of service delivery manager to work with clients on a day-to-

day basis and ensure the clients’ requirements are met efficiently and

effectively. “This person will work with all functions to address aircraft

or personnel issues and develop steps within their business unit to

improve service,” he says.

clients Want a consistent exPerience

Underscoring all is the drive toward

operational excellence, supported by

a culture of openness and innovation.

Aligning across global operations

i s fundament a l to encourag ing

coordination, collaboration, sharing

ideas and best pract ices. Going

forward, Akel says, you can expect

to see initiatives in place that will

look to identify inconsistencies, and

simplify and standardize each of the

above areas.

The most compelling argument for

pursuing consistency is the advice

of our clients, who rank consistency

among the top attributes they want to

see in a global service provider.

The rewards will be felt by employees and clients. “Consistency

drives value, creates efficiency and eliminates hidden costs,” Akel

concludes. “Most importantly, it gives our clients a better and more

predictable experience.”

t h e m o s t c o m p e l l i N G

arGumeNt for pursuiNG

coNsisteNcy is the advice

of our clieNts, who raNk

coNsisteNcy amoNG the

top attriButes they waNt

to see iN a GloBal service

provider.

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Bristow World 2013 Issue 1 5

uNderscoriNG all is the drive toward operatioNal

excelleN ce, s u ppo rted By a cu ltu re o f o peN N ess

aNd iNNovatioN. aliGNiNG across GloBal operatioNs

i s f u N d a m e N ta l to e N c o u r a G i N G c o o r d i N at i o N ,

collaBoratioN, shariNG ideas aNd Best practices.

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6 Bristow World 2013 Issue 1

Bristow respoNds to challeNGe of

ec225 Fleet suspensiOn

News of the controlled landing of another operator’s EC225 into

the North Sea on October 22, 2012, flashed across the oil and gas

industry, the second such incident in six months. It didn’t take long for

Bristow to react and ground its global fleet of EC225s, pending further

investigation by authorities including the UK. Air Accidents Investigation

Branch (AIB) and Eurocopter into the root cause, attributed currently to

cracks in the vertical shafts of a gearbox. Eurocopter supports the UK

AIB in determining the root cause.

Not only Bristow suspended EC225 flights; most of the offshore

helicopter industry did so, grounding some 80 aircraft globally. Since

then, clients and helicopter companies have been scrambling to replace

coverage with their inventory of other aircraft. The situation has grown

increasingly difficult; with reduced helicopter transport, some oil

company personnel have remained longer than planned on platforms,

and production plans have had to be modified. In some cases,

production platform and drilling rig shutdowns have been threatened.

Senior Vice President of Commercial Mark Duncan says Bristow

contacted its clients within hours of the suspension. “We began to work

immediately on how to utilize our global resources and think ‘out of the

box’ to help clients replace their lost coverage.”

The challenge facing Bristow was significant. “We were already facing

a very tight supply situation, and taking the EC225 out of the picture

has only made it worse,” says Duncan. “So we made a decisive move to

aggressively pursue expansion of our fleet of heavy aircraft.”

Because of its disciplined and prudent balance sheet management

strategy, Bristow had the financial capability to respond quickly. Within

Bristow’s actioN followiNG the ec225 fleet suspeNsioN was remarkaBle for

what it says aBout the compaNy’s fiNaNcial streNGth aNd resilieNce.

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Bristow World 2013 Issue 1 7

Bristow respoNds to challeNGe of

ec225 Fleet suspensiOn

days of the landing incident, Bristow had ordered an additional 10

Sikorsky S-92s to be delivered between July 2013 and December 2014,

and secured options for another 16 for 2015 and beyond.

bristoW quickly diverts all available aircraft

The suspension of EC225 flights hit Bristow’s base in Aberdeen, Scotland,

the hardest, grounding 12 aircraft out of a fleet of 14. Bases in Norway,

Australia and Malaysia each removed two or three EC225s from service.

The first priority was to replace the suspended EC225s in Aberdeen.

Bristow was able to divert new heavy and medium aircraft from its

operations in the Gulf of Mexico and Nigeria, bringing the Aberdeen fleet

to its current level of active aircraft. As part of this effort, Bristow also

brought back into service six AS332 Super Pumas that were slated for

sale. One of the biggest challenges was getting the AS332s refurbished

and recertified.

“Working with our colleagues in EBU and AUSBU, our COBU team in

Aberdeen is bringing these six aircraft back into service in about six

months,” says John Cloggie, Director of Bristow’s Centralized Operations

Business Unit (COBU). “Thousands of man hours are being expended

in the process. This is an incredible effort and really demonstrates the

commitment of the engineers and support staff in Aberdeen.”

“It has been a big job bringing back the AS332s, and both EBU and

COBU did a fantastic job with the overhauls and rebuilds,” Duncan says.

Bristow’s recent acquisition of Cougar in Nova Scotia also proved timely.

“We were able to transfer aircraft from Cougar in Canada to Aberdeen

on a short-term basis, which gave us additional capacity,” Duncan says.

“In the Canadian Atlantic, they operate in similar conditions to the North

Sea, so the aircraft were easily adaptable.”

bristoW Pilots retrain

Since pilots are trained for a specific aircraft type, each pilot moving to a

new type of aircraft is required to undergo training that could take from

weeks to months. Because of demand, a unique challenge then arose

in finding training aircraft and simulators.

“Every available aircraft is doing crew change operations, so is not

available for training,” Duncan says. Again, Bristow’s investment in

training and resources has paid off. “Fortunately, we have our own

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8 Bristow World 2013 Issue 1

simulators for some aircraft types. We also have strong relationships

with external training consultants. For the Sikorsky S-92, for example,

we’ve booked every simulator slot we can get in the world.”

Duncan notes that all of Bristow’s business units have been working

together to find pilots for certain aircraft types in addition to getting

aircraft where they are needed. Pilots are also providing support to

clients by visiting bases and talking with passengers.

Duncan commends the quick response by Bristow global operations.

“The fact that we’ve been able to respond at the level we have is a

testament to our people on the front lines and the careful planning

and investment in resources that will continue to be part of our

commitment to operational excellence. We really are saving our clients

from production platform and drilling rig shutdowns.” And despite the

challenges, Bristow continues to strive to achieve Target Zero on safety.

Jon Stripling, Director, Global Standards, Quality, Safety & Training,

says the situation “is being managed carefully and properly by the

organization, but we have to remain vigilant to the extra pressures that

have been placed on some areas of our business. We must continue to

reinforce that safety comes first.”

future is unknoWn

Cooperation among clients, regulators and even operators has helped

ease the pressure on the system, making space available on helicopters

for offshore crew changes. But the busy summer season is just ahead

and everyone is looking to ramp up their activity. All markets are in a

growth cycle for the first time in a number of years, putting extra strain on

resources and significantly changing the supply demand balance.

All of which raises the question: When will the EC225s return to offshore

transport? As of Bristow World’s publication date, word from the UK Civil

Aviation Authority is that it will not lift EC225 operating restrictions until

Eurocopter is able to show it has a fix.

In the meantime, Bristow is not waiting for resolution of the issue; it’s

already adapting its business strategy to cover the EC225 gap and

accommodate its clients as they move farther offshore.

Bristow has commitments for six AW189s to be delivered starting in

2014 and five EC175s to be delivered starting in 2015. Over the next

two years, a significant number of brand-new aircraft – S-92s, AW139s

and 189s, EC175s and S-76Ds – will be added to its global fleet to meet

market demand and address clients’ offshore requirements.

“I believe the whole situation will have a profound effect long term on the

helicopter service industry. Among other things, it has brought home

how helicopter service impacts the bottom line for offshore oil and gas

operations,” Duncan says. “We’re already seeing clients shift from a

single model to a mixed fleet so they will be able to fly if something like

this happens again.”

“ t h e f a c t t h a t w e ’ v e B e e N a B l e t o

r es p o N d a t t h e lev e l w e h a v e i s a

testameNt to our people oN the froNt

li N es a N d th e ca r efu l p la N N i N G a N d

i N v es t m e N t i N r es o u r c es t h at w i ll

coNtiNue to Be part of our commitmeNt

to o peratio Nal excelleN ce. we really

are saviNG our clieNts from productioN

platform aNd drilliNG riG shutdowNs.”

– mark duNcaN, svp, commercial

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Bristow World 2013 Issue 1 9

“workiNG with our colleaGues iN eBu aNd ausBu, our coBu team iN aBerdeeN is

BriNGiNG these six aircraft Back iNto service iN aBout six moNths.”

– JohN cloGGie, director of Bristow’s ceNtralized operatioNs BusiNess uNit (coBu)

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10 Bristow World 2013 Issue 1

three-year safety strateGy to

Drive target ZerOthe tarGet zero safety proGram has achieved aN impressive record siNce its iNceptioN iN 2007,

driviNG Bristow to safety performaNce that’s far aBove the rotary wiNG iNdustry averaGe. this year

marks the start of a reNewed effort, Not oNly to reach tarGet zero, But also safety leadership iN

the rotary wiNG, fixed-wiNG aNd oil aNd Gas iNdustries.

ACCIDENTS

LEAD

ERSH

IP

COMPETENCECU

LTUR

ECOMPLIANCE

& ASSURANCE

CAPABILITY

3-YEAR SAFETY STRATEGY

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Bristow World 2013 Issue 1 11

Bristow Group is emBarkiNG oN a reNewed effort to achieve

leadership iN safety as part of its pursuit of operatioNal

excelleNce. “ it’s a tall order, Because there are a lot of

Good compaNies with Good safety records,” says JoN stripliNG,

director, GloBal staNdards, Quality, safety & traiNiNG. “But i

doN’t see aNy reasoN why we caN’t achieve a leadiNG positioN.”

imPartial assessment

The f irst step is to see where Bristow stands today in safet y

management, so the company has engaged Baines Simmons, a leader

in airworthiness and aviation safety consulting and training services, to

make an independent and impartial assessment.

“Over the next several weeks, they will be conducting a Safety

Management Diagnostic at Bristow facilities around the world, using

surveys, interviews, observations and focus groups to evaluate our current

policies and procedures that we use to manage safety,” Stripling says.

The diagnostic will make its evaluation across five major focus areas:

• leadershiP: Do Bristow’s leaders set the strategic direction for safety

and are they actively leading the company toward a world-class

safety management system?

• caPability : Does Bristow have the infrastructure to support the

management of safety?

• comPetence: Is Bristow equipped with the necessary knowledge and

skills to perform safely?

• comPliance and assurance: Is Bristow fulfilling the requirements to

provide oversight and assurance?

• culture : Does Bristow’s behavior support the principles of safety

management?

“From talking to our staff and seeing what we do, Baines Simmons will

generate a report that will provide a clear picture of our capability and

performance as well as identify potential gaps and leading practices,”

Stripling says. “This will help us prioritize where we need to invest our

resources as well as recognize where we are being successful.”

communications strategy

With the information from the diagnostic in hand, Bristow’s senior

management team and business unit leaders will embark on a series of

briefings to share the results with employees around the world. “We want

as much feedback as possible from these sessions, and from there we will

pinpoint the actions we need to take to reach Target Zero,” Stripling says.

In the meantime, employees will receive an invitation to participate in

a computer-based Target Zero safety training refresher course. “We

always need to stay vigilant and current in our training,” Stripling says.

“Complacency is our enemy.”

getting to target zero

Stripling praises several Bristow business units for having achieved

Target Zero, demonstrating that the goal of perfection – zero accidents

– is possible.

“We have already realized a big step change in safety through Target

Zero,” he says. “Now as we draw nearer to zero and the fine-tuning

phase of our safety strategy, we have to double our efforts to continue to

make improvements.”

Stripling stresses that the aspirations for the new safety strategy

encompass every Bristow activity, from flight operations to all actions

involving safety, health and the environment.

“We need to have a shared vision within Bristow that Target Zero is

achievable and sustainable,” he says. “We need to be aligned in what

we do and how we act, and never forget that safety comes first.”

“we always Need to stay viGilaNt aNd curreNt

iN our traiNiNG. complaceNcy is our eNemy.”

– JoN stripliNG, director, GloBal staNdards,

Quality, safety & traiNiNG

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12 Bristow World 2013 Issue 1

New systems to eNhaNce

OperatiOnal excellence anD Business perFOrmance

Technical competence, rigorous attention to procedure and a renowned

safety culture have earned Bristow a reputation for being a strong, safe

and reliable service provider. As our clients move into deeper water

and new frontiers, they want Bristow to move with them, providing

consistent superior service across their geographies and adding value

that goes beyond their expectations for safety and service delivery. As

told to Bristow in a recent survey, clients see a clear opportunity for

us to leverage our strengths. Bristow’s strategy to achieve operational

excellence will improve our capabilities and capacity to deliver

cons i s ten t l y ac ro s s our g l ob a l

operations and expand our business

to new areas to support our clients.

To help achieve this global delivery

model, Bristow is simplifying and

standardizing. This requires careful

planning, agreeing to standard ways

of working, developing new processes

and procedures, and incorporating them in new systems. With the full

support of our senior leadership team, several major transformational

projects are under way; among the highest priorities for 2013 are

global platforms for supporting flight operations, and Enterprise

Resource Planning for finance, supply chain and maintenance.

flight oPerations

Imagine a future where Bristow pilots can perform their pre-flight

activities using helpful and easy-to-navigate applications accessible

from computers or their tablet devices. Imagine tablet devices

containing publicly available applications with maps, planning

software and other useful tools. Bristow applications that enable

pre- and post-flight tasks to be completed anywhere, yet remain fully

integrated with our company information management systems. And

once in flight, tablet devices with an “electronic flight bag” of most

current electronic manuals and other

information. This future is not as far

off as you may think.

In 2011, Bristow determined that

its various flight operations support

systems were approaching their end of

life, and a new single and global flight

operations system was required to

replace them and support our future vision. This resulted in the eFlight

“excellence in flight operations” initiative that began in January 2012.

The eFlight project team comprises of flight operations subject matter

experts and stakeholders from every Bristow business unit. IBU Director

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Bristow World 2013 Issue 1 13

Duncan Moore explains their purpose for coming together: “The team has

collaborated to deliver something that we have never before achieved at

Bristow – a single, robust, standardized global flight operations system,

built to be best-in-class. I am certain that eFlight will differentiate Bristow

and help us further our goal of achieving operational excellence.”

The eFlight program encompasses pre-flight, flight, post-flight and

resource management components, all working together to help

transform how Bristow delivers information and improves global

operations in areas that include pilots, training, scheduling, crew

management, invoicing and contracts.

This multi-year effort to automate

and standardize flight operations

will first deploy in Trinidad toward

the end of 2013. Among its many

features, eFlight will streamline

work activities, provide improved

customer service and invoicing,

and deliver a comprehensive

view of our contracts, customers,

aircraft and crew worldwide. With

its robust and efficient planning

features, eFlight will optimize

resources and schedules, attain

efficient and accurate reporting,

and increase utilization of assets.

The eFlight team has an ambitious

schedule of multiple global deployments over the next year. “This team

has been diligent in creating an integrated system with capabilities to

improve both our clients’ experience of our services and our ability to

respond more quickly and efficiently to their daily demands,” explains

Jon Oakey, IBU Director of Operations. “We are thrilled to showcase

Bristow’s new eFlight system coming soon in Trinidad.”

enterPrise resource Planning

Imagine Bristow mechanics and engineers spending more time working

on our helicopters and less time typing and performing administration

tasks. Having more parts available at the right time because of

advanced material planning applications. Updates to maintenance

manuals automatically appearing in the work order instructions for

maintenance tasks. Or requisitions automatically initiated for repair

or replacement when a part is removed from an aircraft and declared

unserviceable. This is another exciting endeavor under way – the

replacement of IFS with a new Enterprise Resource Planning (ERP)

system, called SAP. This program will deliver standard and enterprise-

wide processes and allow for the global visibility of business information

while reducing risk and improving compliance.

Involving many aspects of Bristow, the SAP plat form will help

standardize and simplify operational processes to ensure financial

management, automated controls, an efficient supply chain, more

effective maintenance planning and execution, and enhancements in

business intelligence.

Representatives from all parts of

the Bristow business are working

together as one integrated team

to develop the best ERP solution

for the company. Nearly 100

workshops have been conducted

with active par ticipation from

business process owners (BPOs),

subject matter experts (SMEs)

and many other stakeholders. The

workshops focused on more than

15 different work streams within

the process areas of Maintenance

Repair and Overhaul (MRO),

Configuration Control, Supply

Chain Management, Financial

Reporting and Planning. Each workshop has gathered the business

requirements for the future global business processes to be adopted

by Bristow.

“We are committed to advancing the global financial management

capabilities of Bristow. This is an outstanding team of experts focused

on creating ef f iciencies through standardization and workflow

processes, and reducing risk with automated controls,” explains Vice

President and CAO Brian Allman.

The initial release of the ERP program, focused on financial processes

and some components of supply chain, is expected to be implemented

in 2014. MRO and the remainder of supply chain will be implemented in

successive releases thereafter.

Sales

Finance

CRM

GRC

Master Da

ta

MRO

SCMHC

M

Enterp

rise Res

ource Planning

ERP

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14 Bristow World 2013 Issue 1

Bristow wiNs uk search aNd rescue (sar) BidOn March 26, 2013, Bristow Helicopters Ltd. signed a contract with

the UK Department for Transport (DfT) to provide Search and Rescue

(SAR) services to the Maritime and Coastguard Agency (MCA) that

is responsible for delivering UK’s national SAR services to England,

Scotland and Wales. This partnership will deliver leading-edge SAR

services with new aircraft and advanced technologies. Operations are

anticipated to begin in 2015. Bristow Helicopters will operate from 10

bases across the UK that will be strategically located near areas of high

SAR incident rates.

Bristow Helicopters Managing Director Mike Imlach says the SAR

workforce will number in the range of 350, drawn from a combination of

Bristow and ex-military personnel.

“Bristow is proud to be returning to our British heritage of providing

world-class SAR services in the UK,” says Imlach. “Bristow has a

36-year history of providing SAR services in the UK, and over the years,

our pilots have flown more than 44,000 SAR operational hours in the

UK and conducted over 15,000 SAR missions, during which more than

7,000 people were rescued.”

New s-92s for uk Gap sar feature first seeN techNoloGyTwo of the four Sikorsky S-92 helicopters for the UK Gap Search and

Rescue (SAR) contract have arrived in Scotland and feature an array of

state-of-the-art technology, some of which has never before been used

in commercial search and rescue aircraft.

“Bristow will Be aBle to provide uN precedeNted

search aNd rescue capaBilities. our New s-92 search

aNd rescue aircraft are the first type iN europe to Be

certified for NiGht visioN GoGGle (NvG) techNoloGy,”

says sar co m m ercial m a N aG er s i m o N tye. “th is

techNoloGy is esseNtial wheN respoNdiNG to NiGhttime

iNcideNts, particularly iN NortherN scotlaNd where

wiNter days are short aNd operatioNs caN draG iNto

the hours of darkNess.”

Other SAR-related features on the S-92 represent the latest technology.

“Our new S-92s have improved forward-looking infrared (FLIR) and

thermal imaging camera technology for more effective searches,”

says Tye. “High illumination lighting makes winching easier and safer.

News

BrieFs

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Bristow World 2013 Issue 1 15

This will be particularly useful when operating in confined spaces

or conducting cliff rescues. The long-range fuel tanks will allow us to

operate across the vast distances in Scotland we will be servicing.”

The new S-92s are the first aircraft in Europe to be fitted with Trulink®

wireless capabilities for communications between the aircraft and crew,

while the wireless intercom system allows winchmen to communicate

not only with the aircraft, but also with nearby vessels in the event that

they are left behind at the scene. An enhanced external public address

system will enable the SAR crew to communicate more clearly with

casualties on the ground below.

A bespoke cabin layout accommodates more casualties and medical

equipment. Cabin and cockpit are split into isolated zones so that

medical teams can work on a patient without distracting the flight crew.

Improved cabin lighting will facilitate advanced medical procedures. In

addition, the cabins are fitted with 230 volt ac power outlets so that the

SAR aircraft can operate advanced medical equipment.

Bristow will commence operation of the Gap SAR contract from

Sumburgh on June 1, 2013, and from Stornoway on July 1, 2013. Two

S-92s will be stationed at each base.

Bristow siGNs coNtracts, recoGNized By sikorsky at heli-expo 2013

At Heli-Expo 2013 in Las Vegas, Nev., Bristow participated in several

signing events and a Sikorsky ceremony recognizing Bristow’s long-

term relationship with the company. Bristow also hosted a reception

attended by more than 400 participants.

Bristow President and CEO Bill Chiles was presented a hat by Sergei

Sikorsky, son of Sikorsky founder Igor Sikorsky, acknowledging the long-

term relationship of the two companies. A plaque was presented that

read: “The employees of Sikorsky Aircraft Corporation recognize the

employees of Bristow for 40 years of leadership in the aviation industry.”

Bristow Group and Sikorsky Aircraft Corp. entered into an agreement

for 10 S-76D™ helicopters with options for another 16. Bristow signed

a 10-year Total Assurance Program (TAP) agreement with Sikorsky

Aerospace Services (SAS) to support the S-92 fleet operated by

Bristow Group.

Bristow signed a contract with AgustaWestland for six AW139

helicopters plus a number of options for additional aircraft. Bristow also

signed an agreement with Eurocopter for up to 12 EC175s.

ec175 performs demoNstratioN fliGhts at New iBeria aNd GalliaNo BasesEurocopter came to Bristow’s New Iberia and Galliano bases in

Louisiana on February 25 to introduce the new-generation EC175

helicopter in an all-day event at which Bristow employees and guests

were able to view the aircraft and take part in demonstration flights.

The 16-18-seat EC175 features a 434-cubic foot cabin and 685 gallons

of standard fuel capacity for extended range. It is suited for a wide

range of missions, including offshore, search and rescue, and medevac

operations. Bristow is a launch customer for the EC175, with five

deliveries scheduled for 2015.

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16 Bristow World 2013 Issue 1

coBu advaNces GloBalizatioN, staNdardizatioNBristow’s Centralized Operations Business Unit (COBU) recently

announced changes that will globalize and standardize several key

functions of the group, which serves as the company’s internal provider

of maintenance, repair and overhaul (MRO) services and supply chain.

Global Director of Fleet Management Nina Jonsson is now accountable

for the Fleet Technical Services team in New Iberia, La. This team

supports aircraft acquisition and sales, parts purchases and third-party

MRO. Jonsson also leads the Strategic Sourcing Group, which takes on

the added responsibility for new aircraft purchase contracts as well as

support agreements with original equipment manufacturers (OEMs).

“This provides Bristow with the right resources grouped together to better

manage our fleet and centralize strategic OEM interaction,” says COBU

Director John Cloggie. “These efficiencies are expected to improve

aircraft availability and uptime for our clients.”

Elsewhere, MRO activities in both New Iberia and Aberdeen, Scotland,

will be streamlined under the guidance of Business Services Director

Mark Becker. “We are focused on globalizing and standardizing MRO as

well as aligning business processes and preparing COBU for the rollout

of SAP, so that Bristow can maximize the benefits of its new business

system,” Becker says.

The final elements of this restructure involve globalizing Fleet Support,

which is located in Aberdeen, together with a team that will include

engineering specialists based locally across Bristow operations.

Within Supply Chain, all business unit supply chain managers will report

to Global Supply Chain Manager Scott Fyvie in Aberdeen. Additionally,

Strategic Planning Manager Chris Barnhill and Supply Chain Data

Analyst Scott Gauci will join Supply Chain and report to Fyvie, who

assumes responsibility for Supply Chain while Global Supply Chain

Director Angus Kerr supports the SAP project.

“These changes will strengthen service delivery to our internal clients

and assist them in delivering the client promise,” Cloggie says. “Notably,

with the success of the Gap SAR and the recently announced UK SAR

contract, COBU is ensuring it has the infrastructure and resources to meet

the varying demands of the business.” (See related story on page 2.)

Bristow academy to traiN with Nvis liGhtiNG systems

Bristow Academy announced an agreement with Aero Dynamix to use

Aero Dynamix night vision imaging systems (NVIS) to enhance its night

vision training program, as well as offer the installation of Aero Dynamix

night vision systems to its customers worldwide. Both companies are

industry leaders in night vision applications – Bristow Academy in

rotary pilot training for night vision goggles (NVG) operations and Aero

Dynamix as a provider of NVIS lighting systems for aircraft.

Bristow Academy trains helicopter pilots to operate safely at night using

helmet-mounted NVG. The NVG program includes two courses, an initial

course and a refresher course. The Academy has 12 NVG-qualified Flight

Instructors, five NVG-compatible Schweizer 300CBi helicopters and nine

NVG-compatible Bell 206-BIII helicopters. NVG flight training is offered at

the Titusville, Fla. campus and Carson City, Nev., training site. All of these

training aircraft are equipped with Aero Dynamix NVIS lighting systems.

customer thaNk youBristow in Brønnøysund, Normay, was commended

by a BP Aviation Technical Advisor for its excellent

customer service in suppor t of BP FPSO Skarv

operation, commenting:

“... k i N dly pass o N our s i N cere thaN ks to

a ll th e B r i sto w tea m o N & o ff s h i ft at

BrøNNøysuNd for all the work that has BeeN

proGressed siNce my last visit & for hostiNG

our visit yesterday. the aircraft is clearly

BeiNG preseNted & operated to a very hiGh

staNdard aNd the haNGar Now reflects that

same Bristow hiGh staNdard. it’s really Great

to see th is aNd we look forward to maNy

vis its iN the future aNd really appreciate

all the teams co-operatioN that Goes iNto

supportiNG Bp fpso skarv operatioN.”

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Bristow World 2013 Issue 1 17

two employees commeNded for GoiNG the extra mileRecently an Eket base B412 had to divert to the Eket airstrip in

Nigeria due to the weather and eventually had to shut down to wait

for the weather to clear. This required an engineer to conduct a

turnaround inspection before the next flight. The Chief Engineer

called Engineer Pavlo Igori, who came in on his day off and helped

the client avoid two hours of downtime due to the logistics of moving

an engineer from the ExxonMobil QIT base to the airport.

In another instance, a Bristow Helicopters Nigeria S-76 (5N-BMX)

had one of the onboard life raft Emergency Locator Transmitters (ELT)

activate for no apparent reason. To disable the ELT, David Allardyce,

Safety and Survival Equipment Specialist, had to open the life raft pack

thus rendering the aircraft unserviceable for operations. The repacking

of the life raft required repositioning the aircraft from Port Harcourt to

the Lagos Safety and Survival Equipment workshop, which involved a

longer than usual flight to meet the requirement to fly over land due to

the disabled life raft.

David repositioned with the aircraft to Lagos and worked to ensure

that the 5N-BMX was ready to depart for its home base as soon as

possible. The Port Harcourt client Agip was pleased to see it back on

line so quickly.

eBu holds pilot careers opeN day at Bristow academy Gloucester

As part of the EBU recruitment strategy, Captain Matt Rhodes and

Lorraine MacNab, HR Business Partner, held a careers open day

recently for pilots at Bristow Academy Gloucester, UK. Past, present

and future students at the Academy were invited to attend this informal

day to find out more about Bristow as a company and as the employer

of choice for pilots. More than 50 pilots attended. Participants listened to presentations, followed by individual interviews.

david allardyce

safety aNd survival eQuipmeNt specialist

pavlo iGori

eNGiNeer

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18 Bristow World 2013 Issue 1

Barrow islaNd employees raise moNey for childreN’s hospitalSean Winter, one of the Barrow Island Airport administrators, and his

colleagues continue to raise money for the Princess Margaret Children’s

Hospital Foundation by positioning collection tins throughout the airport

terminal. In 2012 Bristow employees helped raise more than $10,000

AUD by fundraising at the airport and this year they are aiming to raise

$15,000 AUD. The Princess Margaret Children’s Hospital Foundation is

the fundraising entity for the hospital located in Western Australia.

New iBeria expaNds support for special olympics eQuestriaN eveNtEmployee volunteers from COBU and NABU in New Iberia, La. and the

Bristow Uplift program expanded their support for the area’s Special

Olympics Equestrian Invitational, giving participants and their families a

day full of fun and memories.

The annual event, held at the SugArena, attracted about 35 riders, an

increase of six from the previous year. Bristow volunteers provided two

horses this year.

Bristow volunteers enjoyed their day helping out at the Special Olympics Equestrian Invitational in New Iberia in February.

employees plaN amBitious Bristow uplift moNth scheduleBristow employee teams around the world are ensuring the second

annual Bristow Uplift Month this April has a packed calendar as they

partner with local communities, charities and nonprofit organizations in a

wide variety of activities. Following are just some of the scheduled events:

australia

• Pilots will volunteer at the Princess Margaret Hospital’s Starlight

Express Room to play games and enjoy ar ts and craf ts with

the children. They’ll also deliver gifts such as remote-controlled

helicopters, aviation games and model helicopters. Barrow Island

Airport volunteers will make a similar visit later in the month.

• Employees will be volunteering prior to a local football game to

collect donations from spectators to support the Starlight Children’s

Foundation. A similar donation campaign will take place the entire

month at the Barrow Island Airport.

• Employees will visit Princess Margaret Hospital and make headpieces

for girls who may lose their hair during treatment.

nigeria

• Nigeria employees will visit the Wesley School for the hearing

impaired to help refurbish the school’s computer laboratory and

provide an alternative energy source (solar power). Stable electrical

power remains a challenge, and the replacement will enable the

children to use essential learning and teaching aids.

trinidad

• Bristow’s IBU will support Operation Smile Home for Children, a

non-profit organization in Williamsville, Trinidad. IBU management

and staff will donate the proceeds of a Bristow Cookbook sale.

Bristow will provide a day of treats for the children in April, including

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Bristow World 2013 Issue 1 19

lunch and snacks, and employees will have the opportunity to spend

time with the children of the home. Bristow will also donate stationery

supplies and miscellaneous items such as baskets, garbage bins,

clothes hangers, kitchenware and shower curtains.

united kingdom

• Bristow Business Services UK volunteers will spend April 12

performing gardening and maintenance work at the Orpheus

Centre, which provides young disabled adults (18-25 years) with

opportunities for personal development through performing arts and

equips them with skills to live independently in the community.

• COBU UK and EBU volunteers from Bristow Aberdeen will spend

April 24 at the Harlaw Day Centre for adults with disabilities. They will

be painting fences, performing general gardening, maintaining paths,

constructing polytunnels, trimming hedges and planting trees.

united states

• Corporate employees will be visiting a disadvantaged high school

in Houston on April 11 for a “lunch and learn” to teach students

about budgeting and reinforce the impor tance of education

beyond high school.

• Bristow is either sponsoring or participating in events to support the

Women’s Home, the Houston Zoo, the Arbor School, the Houston

Area Women’s Center, the Buffalo Soldiers Museum, Hope through

Grace and the Houston Celebration of Reading hosted by the Barbara

Bush Foundation for Family Literacy.

• Bristow also awarded a large grant to the Girls Scouts of San Jacinto

to provide the opportunity to bring the scout experience to as many as

4,200 girls in economically disadvantaged schools in the Houston area.

• COBU US and NABU volunteers will spend April 12 at SNAP, which

is a home for women and children coming from abusive situations.

The volunteers will be cleaning out the attic, replacing paper holders,

painting the living areas, rehanging closet doors, putting up shelving,

organizing the shed and changing light fixtures. They will also be

replacing door knobs with handicapped handles, spray washing the

exterior of the building and trimming overgrown tree limbs.

• Bristow Academy is hosting an Eco-Challenge from April 1 to 30

in celebration of Earth Day and to promote an environmentally

conscious lifestyle. The event consists of individual and group

challenges throughout the month. Group challenges include a trash

bash in Titusville on April 20, a junk mail drive and a trail cleanup at

the Enchanted Forest Sanctuary.

Bristow uplift hiGhliGhts

Bristow Houston participated as a Diamond sponsor of

ReelAbilities: Houston Disabilities Film Festival 2013

and was recognized by the Houston Mayor’s Office with

a proclamation citing the company’s community service

and declaring February 11 as “Bristow Uplift Day.”

For the third consecutive year, Bristow Alaska in

Fairbanks hosted a Red Cross Family Fun Carnival. This

year’s event raised more than $3,000 for the Tanana

Valley Red Cross.

Bristow employees in Australia helped raise more

than $10,000 AUD by fundraising at the airport for

the Princess Margaret Children’s Hospital Foundation.

Bristow Defence Industries in Oakey, Queensland,

Australia, helped repair a local Country Women’s

Association house that sustained flood damage.

Bristow awarded a $25,000 grant to help support the

VanGo mobile art museum in Central Florida.

VanGo brings a free museum field trip experience to schools, community organizations and underserved groups. Last year it traveled some 5,000 miles to visit 91 facilities and nearly 6,000 students.

NABU and COBU employees helped bring Christmas

cheer to the Safety Net for Abused Persons (SNAP)

shelter in New Iberia, La. Employee volunteers in New

Iberia also participated in the area’s Special Olympics

Equestrian Invitational.

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Editor

Tricia Morley, Director Global Communications [email protected] 713.267.7618

Submit your story idea to your local team member.

Bristow Group Inc. 2103 City West Blvd., 4th Floor Houston, TX 77042 t 713.267.7600 f 713.267.7620 bristowgroup.com

Editorial Team

Rick Rogers – N. America (Alaska)

Jeff Peabody – N. America (Alaska)

Audrey Smith – Europe/Central Operations

Jessica Ditch – N. America (U.S. Gulf of Mexico)

Anisha Hopkinson – Bristow Academy

Iyabo Bello – West Africa (Nigeria)

Amla Ramnasibsingh – International

Allan Blake – Australia

Sandie Richardson – Legal (Redhill)

Dena Sorrells – Commercial

Hilary Ware – IT/HR

Chris Bond – Safety

Matt Sale has joined Bristow as Director, Global

Accounts and Business Development. Matt will be

responsible for developing a long-term strategy to

further develop and grow Bristow’s business with key

U.S.-based customers.

Tara Bienvenu has been appointed Director, Leadership

Development & Change. Tara is responsible for the

Leadership and Management Development Team

programs and the North American HR network.

Lynne Renshaw has joined Bristow as Director of

Internal Audit. Lynne is based in Houston where she

reports administratively to Senior Vice President and

Legal Counsel Chip Earle and directly to Stephen King,

Chairman of Bristow’s Audit Committee.

bristoW Wins best comPany for leaders 2013 aWard

Bristow has BeeN recoGNized with a Best

compaNy for leaders 2013 award By chief

executive m aGazi N e, w h ich each year

selects the top GloBal compaNies that

seek to develop their taleNt.

maNaGemeNt chaNGes

All On Time Departure (OTD)

Bristow On Time Departure (BOT)

Service Availability (SAV)

Total Flights Delayed (TFD)

Recognition (TRR)

93%

98%

98%

1,327

7.49

95%

99%

99%

14,889

5.00

97%

97%

95%

14,445

1.00

MTDCLIENT VALUE-ADDED SCORECARDFebruary 2013

YTD Goal

ausBu pilots atteNd the ec225 sim traiNiNG ceNtre iN malaysia

Four AUSBU Training Captains attended the five-day Simulator

Instructors Course for Eurocopter’s new EC225 Sim in Kuala Lumpur,

Malaysia, earlier this month. Participating were Paul McKenna, Mark

Strong, Jean Suhuch-Chassin (Trainer), Steve Pearson and Jack Ward.

The training staff will now be conducting all their BU Simulator training

for AUSBU’s 28 pilots at this centre. This is a new facility and will

replace the need to travel to Aberdeen for training.


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