Since September 2013, our new reception line is a local number which will NOT charge patients an extra premium. Over the last few years, some patients have complained about our premium telephone number. This 08445 number was introduced around 2007 together with an automated phone service which would let patients queue whilst our receptionists were busy attending other queries. Prior to this, when lines were engaged, patients had to keep calling repeatedly until the line was free. Although, this was supposed to facilitate contacting the practice, that 08445 number would charge a premium to anyone calling to book or change appointments. We have succesfully trialled our new local number during the summer months and we are happy to announce that this is now our main contact line. However, we will keep our 08445 number live for any patients who are not aware of this change or in case any problems arise with our new landline. You can also email us at [email protected]Practice OUR NEW LOCAL TELEPHONE NUMBER 01708 203 146 05 ISSUE 2013 this issue New FREE phoneline P.1 WRDP website launch P.1 New decontamination room P.2 Denplan offer P.2 Appointments: 01708 203 146 / 08445 769 938 your www.romford-dental.co.uk WELCOME to the 5th issue of ‘YOUR PRACTICE’ newsletter. We have been working hard to improve the ways in which we communicate with our patients. Over the last few years we noticed some complaints about our 08445 reception line, so we have changed it to a local 01708 number. We hope this will help to improve your dental experience with us. Regards, WRDP TEAM EDITORIAL Follow us now on: EST. 1946 For feedback and queries please email at [email protected]Please feel free to visit www.romford-dental.co.uk to check our brand new website. You will be able to browse easily our latest news, opening times and current promotions. You may want to learn a bit more about our dentists, hygienists, nurses and specialists’ background on THE TEAM menu. From the homepage you will be able to download a copy of this newsletter. Also download our fee guide, medical history forms or just access information about Denplan and Dental Finance. For all of you who have never checked us before online, this is a great opportunity to get to know your practice inside out. Alternatively, you can email us any queries to info@romford- dental.co.uk or connect with us through Facebook and Linkedin! New Information Website Launched In October
Transcript
Since September 2013, our new reception line is a local number which will NOT charge patients an extra premium.
Please feel free to visit www.romford-dental.co.uk to check our brand new website.
You will be able to browse easily our latest news, opening times and current promotions. You may want to learn a bit more about our dentists, hygienists, nurses and specialists’ background on THE TEAM menu.
From the homepage you will be able to download a copy of this
newsletter. Also download our fee guide, medical history forms or just access information about Denplan and Dental Finance.
For all of you who have never checked us before online, this is a great opportunity to get to know your practice inside out.
Alternatively, you can email us any queries to [email protected] or connect with us through Facebook and Linkedin!
New Information Website Launched In October
On 18th September WRDP joined for the first time the MOUTH CANCER AWARENESS DAY.
All three dentists were available during their lunch breaks to carry out mouth cancer screenings to anyone interested. As part of our patients’ routine check ups, we ALWAYS carry out a mouth cancer assessment looking for suspicious ulcers, growths or indurations which may appear in the neck and mouth (lips, cheeks, tongue, roof of the mouth...) So if you could not attend, do not worry as this is part of your regular examination. For more information please check www.mouthcancerfoundation.org
During the whole month of November, our 3 dentists also embarked on a “grow a moustache” mission to raise funds for MOVEMBER. This is a charity dedicated to men’s health issues such prostate and testicular cancer. Our practice raised a total of £291. From the team at WRDP we would like to thank you for your donations. You can still follow our journey at Movember 2013 by visiting our profile website at: www.mobro.co/westernroad
DID YOU KNOW...?Dental implants are the
best long term solution to
replace missing teeth. You
can replace single teeth or
a whole arch with just a few
implants. You will not have
to cut any teeth to place an
implant and they will never
get decayed or give you any
toothache.
The success rate for dental
implants is 95% for implants
in the upper jaw and around
98% for lower implants. For
more information please
visit the UK Association for
Dental Implantology website
www.adi.org.uk
Appointments: 01708 203 146 / 08445 769 938
MOUTH CANCER AWARENESS DAY AND MOVEMBER AT WRDP
NEW DECONTAMINATION FACILITIESAfter the major refurbishment undertaken in 2012 which changed the face of WRDP, we have continued improving some parts of the practice.
Our decontamination facility, where all instruments are
sterilized and pouched, is now equipped with the most advanced
decontamination devices to ensure the highest level of disinfection
of our dental equipment. Our hygienist room, in Surgery ONE, has
been recently refurbished too.
Feel free to ask your dentist to give you a quick tour!
Editorial and contents by Western Road Dental Practice, 97 Western Road, Romford, Essex RM1 3LS. Layout and design by www.laurasalesa.com ([email protected]).
DENPLAN OFFER
INFORMATION
FROM LEFT TO RIGHT: Dr. I Lezcano, Dr. I Johnstone and Dr. V Anand
