IT 284 HELP Learn by Doing/it284help.com

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IT 284 Entire Course  

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www.it284help.com IT 284 Week 1 CheckPoint 1 The Customer Service ModelIT 284 Week 1 CheckPoint 2 Computer Support DependenciesIT 284 Week 1 Assignment Defining Computer Support

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IT 284 Week 1 Assignment: Defining Computer Support (UOP)

 

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Research, using at least 3 references, and Write, in APA format, a 700-word paper in response to the following:

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IT 284 Week 1 CheckPoint 1: The Customer Service Model (UOP)

 

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www.it284help.com Write a 200- to 300-word response to the following: As a customer support technician, there are many tools that facilitate prominent communication between

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IT 284 Week 1 CheckPoint 2: Computer Support Dependencies (UOP)

 

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www.it284help.com Write a 200- to 300-word response to the following: Computer support plays a vital role

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IT 284 Week 2 CheckPoint: Communication Techniques (UOP)

 

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www.it284help.com Write a 200- to 300-word response to the following: Building rapport with your customer is an inevitable component of computer support. Include the

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IT 284 Week 2 DQs (UOP)  

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What are some trends that computer support has witnessed over the past 10 years? How does the cost benefit of operating a help desk affect the utility of service support?

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IT 284 Week 3 Assignment: How to Communicate (UOP)

 

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www.it284help.com Consider the following scenario: Note that communication is a key component to professional customer service

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IT 284 Week 3 CheckPoint: Using an ARS (UOP)  

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www.it284help.com Write a 200- to 300-word response to the following: The usage of an automated response

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IT 284 Week 4 CheckPoint: Defining the Customer (UOP)

 

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www.it284help.com Write a 200- to 300-word response defining the various external customers found within computer support. How are these customers different from one another? How are the expectations of computer support different among

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IT 284 Week 4 DQs (UOP)  

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www.it284help.com Organizations may not always know the needs or expectations of their consumers. What are considerations an organization must acknowledge when assessing

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IT 284 Week 5 Assignment: The Needs of Customer and Customer Support Technicians (UOP)

 

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 Research, using at least 3 references, and Write, in APA format, a 700-word paper responding to the following: Customers and customer support

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IT 284 Week 5 CheckPoint: Operational Differences (UOP)

 

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www.it284help.com Write a 200- to 300-word response identifying how the tasks of an internal and frontline computer support technician differ.

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IT 284 Week 6 CheckPoint: Using Technology With Voice (UOP)

 

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www.it284help.com Write a 200- to 300-word response to the following: Local computer support provides an over-the-phone experience for the customer in need

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IT 284 Week 6 DQs (UOP)  

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www.it284help.com Computer applications help minimize the communication barriers experienced over the phone throughout the support process.

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IT 284 Week 7 CheckPoint: Phone Etiquette (UOP)

 

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Write a 200- to 300-word response to the following: Effective telephone communication is an expected attribute within any computer support organization. Discuss best practices used

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IT 284 Week 7 Collaborative Assignment: On and Offsite Support Strategies (UOP)

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Read each of the two troubleshooting scenarios: Scenario 1: Steve recently purchased a new computer from the local electronics outlet. Now, 3 months after buying his new computer, his monitor is frozen and will

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IT 284 Week 8 CheckPoint: Dissecting the Problem (UOP)

 

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www.it284help.com Write a 200- to 300-word essay in response to the following: Conflict resolution strategies help minimize the time required for problem solving computer support issues.

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IT 284 Week 8 DQs (UOP)  

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www.it284help.com Serving Internal and External Customers offers problem resolution and recovery strategies

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IT 284 Week 9 Capstone CheckPoint Establishing Seamless Support

 

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Enterprise computer support has experienced on-going development to better serve various consumer bases. 

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IT 284 Week 9 Final Project Handling Difficult Customers (

powerpoint & paper only)  

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Resource: Appendix A

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