Patrick Naef
Patrick Naef CIO & DSVP, Emirates Group IT
9th Sogeti Executive Summit 2014
Emirates - a 30 year old start-up IT as a driver for Transformation
Patrick Naef Patrick Naef © 2011 Emirates Group. All Rights Reserved.
1950’s
1990
2003
2013
Dubai - Growth is Reality
2014
Patrick Naef
Dubai - Growth is Reality … and today
Patrick Naef © 2011 Emirates Group. All Rights Reserved. Patrick Naef
Dubai, a Business Hub for the Greater Region…
Dubai
Patrick Naef
Emirates & dnata
Patrick Naef
Emirates Group
Patrick Naef Patrick Naef © 2011 Emirates Group. All Rights Reserved.
3,160
4,406
1,390 1,079 942
1,734 1,996
2,585
3,181
6,951
0
1000
2000
3000
4000
5000
6000
7000
8000
2002/03 2003/04 2004/05 2005/06 2006/07 2007/08 2008/09 2009/10 2010/11 2011/12
AE
D M
illi
on
s
Growth in dnata revenue
2012/13
6,536
7,600
2013/14
Patrick Naef
Dubai’s Future …Emirates’ Future
Patrick Naef Patrick Naef © 2011 Emirates Group. All Rights Reserved.
Launch – 25th October 1985
2 Aircraft
3 Destinations – Karachi – Delhi – Mumbai
Emirates Connector of People and Places
Patrick Naef Patrick Naef © 2011 Emirates Group. All Rights Reserved.
… and 29 years later
Patrick Naef Patrick Naef © 2011 Emirates Group. All Rights Reserved.
Today: 146 Destinations in 83 Countries & Territories
Patrick Naef Patrick Naef © 2011 Emirates Group. All Rights Reserved.
Current Fleet – 230 Aircraft
21
13
Airbus A330
Airbus A340
Airbus A380 53
Boeing 777 141
Boeing 747-F 2
Passenger & Freighter Aircraft
292 aircraft pending delivery worth over US$138 billion
Patrick Naef
Emirates Airbus A380
Patrick Naef
Emirates Airbus A380
Patrick Naef
Emirates Airbus A380
Patrick Naef
Situation in IT early 2006
Patrick Naef
Click to edit Master title style
17
EMIRATES
D
N
A
T
A &
GS
CC
Group Security Medical Legal & Facilities DN Revenue Accounts
Finance HR & Group Training Central Services
PD & CRM
Group Safety
DN Agencies DN Cargo
DN Airport
P&L
Al Maha AA
SD Engineering
Flight Operations
EKH EK Cargo Skywards Reservation Services NPSD & eCommerce
STC EK Airport Pricing NCL & CER
EK Revenue Accounts
YM
Planning
CASA
114
111
101
103
104
107
105 110
112
115
116
118
121
124
126
201
202 203 210
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657
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305 306
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400 401
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510 511
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529 531
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550 551
552
541
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619
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628 630
631
125
608
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621 623
627
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635
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611
640
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100
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613
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624 637
653
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641
655
223
629
667
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622
634
670
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673
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679
680
605
672
800
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903 904
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922 678 806
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932
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820 821
826 829 823
830
846
847
864
865 828
831
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837
851 854
853
823
861
862
824
841
845
751
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766
767
772
431 439
441
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446 447
449
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479 482
1000
1002
1013 1017
1021
350
2029
2030 2064 4003
5015
5018
5019
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5021
6006 6011
6018
6022 6023
6028
6032
7004 7003
8018
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351
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768
770
471
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2000 2001
2005 2014
2028
2031
2067
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3000
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3014
3013
3023
3052 3053
3010
4004 483
4001
4002
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4009
6000
6003
6005
6007
6015 6017
6019
6021
6021
7002
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8001
8004
8007
8008
8009 8010
8030
8038
8042
8045
8046
445
486
476 477 478 490
474
480
487
APAS
TARS
Insight
OPAT Emu
4000 4007
4008
8079
8077 5000
3012
CCTV TOMAS
ATM Monitor
Aurora
GroupWorld Empower
EKG Web Sites emirates.com
Tridion
BBC News
Sentinel SAFE
Qpulse RAT
Medical System
Aviation Medical Exam EGLMS Concept
500 FMS DRAS – BSP Reconciliation
BRASS
ERP FAPA
TRACK
MFR POWER
FUWINT CPG
COMET Budget System
MLZ HR Recruit
ERP-HR Payroll
OTA TRACE ROS TER
ERP Recruit
Crew Feedback
Org Chart Staff Feedback Bright Ideas
Contract Mgmt
Merit Pot Edu
Benefits
Staff Portal
HR Direct Self Service
ID Card
Imaging Internal Vacancies
Medical Benefits
vTrack
Ez_Post
Driver Contact
CLP Fulfilment
ePACTS CSTMS Vehicle Tracking
MACS ODS
MACS DWH
DFO
IVR
EKT Ocean
Protas Tariff
EKT Sub Systems
Events PRO
Corporate Discount Agency
Deposits AxisHolidays.com
ACD
DN Rpts YM
CAMSYS
Celsius Logger
DACS +
Qpulse SAS Forecast
TSS
Telemagic
BRS DMACS GUI
RMS
MACS AACS
Marhaba Ops
CUTE
FIDS
Infocaster
Marhaba Web Site
Plan Control
RTA
SP Expert Stand Monitoring
Tetra TARS NOMAD DMIS
ERP P&L
RAPID IBML
Imaging
PMS
CRM Smartel
MICE OASIS FLEET MGMT
AA-DSS
AA Sub Systems
AA-MIS
Visa Messaging Subsystem
SelfBill OneNetwork
Call Centre Portal email
IBE IBE Watchdog ACD
Future Focus
MARS
PSS PC Systems
EasyMARS
MARS FQT CRIS Skywards.com
Skywards Datamart
PNR DW
CISMIS
ACD Solution
Trade Net Supplier Net
EK - DSS
Ocean
Messaging Subsystem
Price Guide
Ops Reports
Airfare
SuperOPS
CVIEW
RPS RI
GYM
GRMS
Galaxy ePIP
PROS OD Forecaster
SPACE PNRODS
YAS AQUA
CDW Target.com
PROMIS
FACTS
FRR
LSOM
PRISM
ARS
EMSA
Route Planning System
Market Research
CONX Builder COSMOS LTP
ENCOM AIFLITE
CSR
CORE
MPP CRS
Apollo
LASS Evita
EPR
Pairing ACTS
CrisCall iSaturn Trips STC
Trips .NET
Trips IRA
Trips IVR
Trips PEC
SkyClaims CPD
SkySales
SkyMart
SkyExpress SkyHub
SkyLog
SITAFastIV SkyChain
MASS
SkyCap
SkyTrack
LIDO EGDS
AFTN
FuelMON
FCPortal FCIS ADOC
MPI
eSwap
COLA
DMS OGS Weather Monitor
RAMS
ATC Radar
FOQA FO Management Portal
Macroe
OPERA
CUSS KIOSK
e-ticket handler
MACS DMACS-GUI
RMS
KIS BGS LASS
Catering Portal
CC Portal
DFS
CCIMS CCPM
Kiosks Galley Planning Caterlog
Crew Records Crew Admin
SD Management Portal Sickness Analysis
A/c Cleaning Control
EMPACS
Buyer Equip Tracking
Airman
DELIA ADOC
Engg - DWH
Engg EMS
PMA
e-capability wrkflw
Techlog
Warranty wrkflw
Integrated Reporting
Library Mgmt
Tools Calibration
Quotation Scrap wrkflw
Avionics wrkflw
CASA -CRIS
Patrick Naef Patrick Naef © 2011 Emirates Group. All Rights Reserved.
Reinventing IT
Patrick Naef Patrick Naef © 2011 Emirates Group. All Rights Reserved.
IT Architecture & Standards IT Strategy
Portfolio Management
Financial Management
Quality Management
Organisational Development
IT Performance Measurement
Security & Risk Management
Business Info. Architecture
Communication Governance
Relationship Management
Service Level Management
Customer Relations
Project Planning
Proj. Monitoring & Control
Risk Management
Req. Mgmt & Req. Dev.
Design & Development
Program Management
Product Integration
Validation
Verification
Proj. Config Management
Production
Service Req. Management
Inventory & Stores Mgmt
Identity & Access Mgmt
Capacity Management
Availability Management
Continuity Management
Operations Management
Release Management
Configuration Management
Incident Management
Problem Management
Change Management
Security Management
People Performance Management
Training & Development
People Life Cycle
Resource Planning Recruitment
Projects
Supplier Relations
External Supplier Mgmt
Design: Process Map
Patrick Naef Patrick Naef © 2011 Emirates Group. All Rights Reserved.
IT Architecture & Standards IT Strategy
Portfolio Management
Financial Management
Quality Management
Organisational Development
IT Performance Measurement
Security & Risk Management
Business Info. Architecture
Communication
Relationship Management
Service Level Management
Project Planning
Proj. Monitoring & Control
Risk Management
Req. Mgmt & Req. Dev.
Design & Development
Program Management
Product Integration
Validation
Verification
Proj. Config Management
Service Req. Management
Inventory & Stores Mgmt
Identity & Access Mgmt
Capacity Management
Availability Management
Continuity Management
Operations Management
Release Management
Configuration Management
Incident Management
Problem Management
Change Management
Security Management
Performance Management
Training & Development
People Life Cycle
Resource Planning Recruitment
External Supplier Mgmt
IT Strategy & Architecture
IT Production
IT Strategic Sourcing & Development
Design: Process Map
Supplier Relations Customer
Relations
Production
People
Projects
IT Solutions & Customer Services
Governance
Patrick Naef Patrick Naef © 2011 Emirates Group. All Rights Reserved.
Emirates Group IT Structure
Cargo
Airport
Engineering and Flight Ops
PSS & Pax Experience
Group Services
Leisure & Agency
Commercial & Planning
Customer Service Support
Regional Sales
Regional Sales
Regional Sales
Communications
Product Strategy
IT Enterprise Architecture
Security & Risk Management
Quality Management
IT Support Services
Service Level Management
Data Centre Operations
Data Centre Technologies
Comms & End User Tech.
Deployment Services
Problem Management
IT Resource Mngt - PM
IT Resource Mngt. - PM
IT Resource Mngt. - SD
Strategy & Architecture Production Strategic Sourcing & Development
Solutions & Customer Services mercator
Emirates Group IT
Patrick Naef Patrick Naef © 2011 Emirates Group. All Rights Reserved.
Supplier vs. Part of Business
Mitigate risk
Transform Business
Grow the Business
Run the Business
Patrick Naef Patrick Naef © 2011 Emirates Group. All Rights Reserved.
… and the world moved on …
Patrick Naef Patrick Naef © 2011 Emirates Group. All Rights Reserved.
Reinventing IT 2.0
Patrick Naef Patrick Naef © 2011 Emirates Group. All Rights Reserved.
Financial Management
Security & Risk Management
Strategy Management
Architecture Management
Quality Management
Portfolio Management
Strategy and Governance
Account Management
Business Solutions Development
Business Integration
Program Management
Project Management
Software Development
Service Management
Service Management
Service Delivery
Technical Operations
People Process Performance Management
Training & Development
Reward & Recognition Recruitment
Solution Delivery
Supplier Relations
IT Process Landscape 2013
Partnership Management
Supplier Management
Patrick Naef Patrick Naef © 2011 Emirates Group. All Rights Reserved.
Emirates Group IT 2013
Account Management
Business Technology Solutions
HR Finance
IT
Business Solutions Development
Business Solutions Delivery
Business Service Management
Service Lifecycle
Technical Operations Centre
Software Development
Application Support
Testing
Production Technologies – Datacenter
Partner & Supplier Management
Security
Compliance
Architecture
Innovation
Strategy
Production Technologies – EUT & UC
Customer Support & Deployment Services
Service Management Software Engineering Infrastructure Management
Strategic Services
Patrick Naef Patrick Naef © 2011 Emirates Group. All Rights Reserved.
Emirates’ Spirit of Innovation
Patrick Naef Patrick Naef © 2011 Emirates Group. All Rights Reserved.
January 29th 2008, Dubai: Emirates sign an agreement with Microsoft to establish a joint Innovation Lab in Dubai to develop innovative solutions for the Travel & Transportation Industry
Driving Innovation with Partners
Patrick Naef 29
320 Hackers *60 Apps * 24 Hours
Patrick Naef Patrick Naef © 2011 Emirates Group. All Rights Reserved.
Virtualisation of ‘things’
Patrick Naef Patrick Naef © 2011 Emirates Group. All Rights Reserved.
Combining different data sources / sensors
Patrick Naef Patrick Naef © 2011 Emirates Group. All Rights Reserved.
BYOx, i.e. your own connectivity Company network Personal mobile 4G network
Patrick Naef
• That’s where innovation happens
• Get ready for BYOx
• The way of working of Gen-Y / Gen-Z
• Accept that users and customers will be in control
• The more you share, the more you will receive
• Open Architectures: The times of monolithic systems are over
• Open up the company for collaboration, be part of it!
• Adapt OpenSource community models
Open & Crowd Sourcing
Patrick Naef
Thank You
Emirates Group Information Technology PO Box 686 Dubai, United Arab Emirates Telephone: +971 4 203 3004 Email: [email protected]
Telephone Dubai: +971 4 203 3135 Telephone Bangkok: +66 2 260 8488 Email: [email protected]