27
IT Briefing Thursday, September 20, 2007 University Technology Services
IT Briefing
Thursday, September 20, 2007
UniversityTechnologyServices
IT BriefingINTRODUCTION & VISION EXCHANGE & DATA
CENTERLANDESK & WEB
HOSTINGUPGRADES & CHANGES
BRETT CORYELLJOHN ELLISKAREN JENKINSPAUL PETERSEN
AGENDA FOR SEPTEMBER 2007
2
UTS 2008 VISION
Brett Coryell, Deputy CIOEmory University
Together we can!
Improving Service Experience
4
together we can!IMPROVING SERVICE EXPERIENCE
5
together we can!IMPROVING SERVICE EXPERIENCE
6
working togetherBEING GOOD PARTNERS
7
Stewardship
SUSTAINABLE COST EFFECTIVE SECURE
work togetherBEING GOOD PARTNERS
8
Communicate
INTERNAL IT PARTNERS COMMUNITY
work togetherBEING GOOD PARTNERS
9
align effortsUNIFY AND SIMPLIFY
10
Projects
TIMELINESS METHODOLOGY UPDATES
align effortsUNIFY AND SIMPLIFY
11
align effortsUNIFY AND SIMPLIFY
PROJECT PORTFOLIO• Create
• Balance
• Accelerate
12
align effortsUNIFY AND SIMPLIFY
13
Services
RELIABILITY MONITORING SERVICE LEVEL AGREEMENTS
align effortsUNIFY AND SIMPLIFY
14
align effortsUNIFY AND SIMPLIFY
15
optimize talentHELPING PEOPLE GROW
16
Be Good Partners Unify & Simplify Help People Grow
together we can!IMPROVING SERVICE EXPERIENCE
17
together we can!IMPROVING SERVICE EXPERIENCE
18?Questions
EXCHANGE & DATA CENTER UPDATES
John Ellis
19
LANDESK & WEB HOSTING UPDATES
Karen Jenkins
20
TRAINING OCTOBER 22 – 26 (~1,150/PER STUDENT) IN KENNESAW*
• Day 1 – Consoles, Agents, Inventory, Remote Control
• Day 2 – Reporting, SW License Monitoring, SW Distribution
• Day 3 – SW Distribution, OS Deployment
• Day 4 – OS Deployment, Profile Migration, Security Suite
• Day 5 – Security Suite
SEND EMAIL WITH FAS # TO: [email protected]
SEND EMAIL TO SAME ADDRESS WITH UNIT/SCHOOL DECISION TO IMPLEMENT LOCALLY OR USE CENTRAL SERVICE
landeskTRAINING
21
UNDERWAY• Testing of beta sites
• Completing infrastructure build
NEXT STEPS• Pilot sites in early October
• Communication, documentation -- ongoing
COMING SOON• Web documentation at: http://it.emory.edu/webmigration
• TechTalk October 5th, time and location TBD
• User migration guide
web hostingKEY DATES
22
MIGRATION• First sites to go live mid-October
• Phased migration
• WebComm team will do initial copy for testing
• Users test, modify as needed, approve migrated site
web hostingKEY DATES
23
UPCOMING CHANGES FROM NCS
BORDER, CORE, AND FIREWALL• Firewall code Upgrade to 5.4eo6 (9/15)
• Router Code Upgrade (4 routers) to 3.5.0c (9/20)
• Admin Core/DMZ Firewall Migration (9/23)
• Enable Multicasting on the Core and select LANs
• Disable InterNAP
• Enable AtlantaIX
• Convert Academic & Admin Cores to OSPF NSSA
• Router Code Upgrade (10 Routers) to 3.5.0c
NETWORK & COMMUNICATIONS SERVICESupgrades & changes
25
SINGLE VOICE PLATFORM• Convert Pediatrics from Nortel to Avaya Phones
WIRELESS• Convert Academic Wireless to NAT
NETWORK & COMMUNICATIONS SERVICESupgrades & changes
26
?Questions
upgrades & changesNETWORK & COMMUNICATIONS SERVICES
27
