Learn How Effective Change Management Benefits IT Service Support and Delivery

Change Management and the Phased Path to Improvement

Gartner reports that, “80% of IT-related incidents are caused by incorrectly managed change.” New deployments, hardware upgrades, patch installations, application upgrades and manual configuration changes all contribute to the chaos of potential business-impacting incidents. Establishing control over changes is a growing challenge for many IT operations. Learn how the proper implementation of the Change Management process, framed by ITIL, can empower IT management to proactively reduce deployment issues, increase IT efficiency and improve IT’s ability to support the business. Wherever you are in your IT Service Management improvement initiatives, standardizing your Change Management process is essential to your success.

With Aptris's workshops, you will not only learn the theory of Change Management, but also be provided with practical, actionable guidance on how to effectively initiate a new, or accelerate an existing Change Management strategy.

Learn an effective approach to ensure successful completion of a Change Management improvement initiative with the DIAS management of change model (Discover, Arrange for Change, Implement and Stabilize). This holistic approach to process transformation will allow you to sustain ITSM improvement programs, such as Problem Management Improvement, over the long term.

The purpose of Change Management is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes. The activities associated with Change Management ensure that business and operation risks are managed and result in the reduction of incidents in the operational environment.

IT Change Management WorkshopHigh Level insight into ITIL Change Management benefits, related Configuration Management processes and how it can be applied to your organization.

DISCOVER ARRANGE IMPLEMENT STABILIZE

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Smarter Processes. Smarter Tools.

Value to the BusinessReliability and business continuity are essential for the success and survival of any organization. Service and infrastructure changes can have a negative impact on the business through service disruption and delay in identifying business requirements. Learn how effective Change Management enables you to add value to the business through prioritization, reducing failed changes, improving change communications and reducing the Mean time to Restore via quicker and more successful implementations of changes.

Workshop Approach and Objectives:Both through lecture and collaborative working groups, participants will experience how:

Tailored to your needsAptris understands that IT Service Management improvement and associated Change Management initiatives are different for each and every organization. Therefore, our ITIL Change Management Workshops are tailored to your specific needs. Whether you are at the beginning stages of your ITSM program, or are well into your improvements, Aptris works with you to cover the topics and provide you the information you need to move forward in the most effective manner. We also make the workshops available in both one and two day lengths depending on your availability.

ü Understand Change Management and what it does for Service Managementü Understand how to implement a successful Change Management function; maximizing your

benefits while minimizing your risks and costsü Improve how Change Management is managed within an organization

Topics Covered In This Workshopü

ü Understand the interdependencies between Change Management and other IT and Service Management processes such as Configuration Management and Release Management

ü 7 R’s of Change Management

Plan for the implementation of Change Management

Change Policies & StrategiesChange proposalRFCPlans related to RFCCurrent change scheduleCurrent assets or CI’sAs-planned config. baselineTest results

Plan & control changesChange & release schedulingCommunicationsChange decision-makingChange authorizationEnsuring remediation plansMeasurement & controlManagement reportingImpact of changeCreate, record, review RFCAssess and evaluate changesAuthorize/Reject changesUpdate plansCoordinate implementationReview & close change

Rejected RFCsApproved RFCsChange to servicesChange to scheduleAuthorized change plansChange decisions & actionsChange documentsReports

INPUTS

PROCESS

OUTPUTS

ü Define, implement and manage Change Management Processes

ü Change Authorizationü Organizational responsibilitiesü Steps for transitioning to improved Change

Management processes