ITDIGITALCHAT

August11,2017

C R E AT I N G T H E N E X T

StrategicGoals

EndPoint ProjectUpdate

DigitalLearningUpdate

PassportUpdate

UnifiedCommunicationsUpdate

Announcements

AGENDA

C R E AT I N G T H E N E X T

TransformingTeaching&Learning

ExpandingResearch

StreamliningServiceDelivery

EnhancingSecurity,Privacy,andAccessibility

InvestingintheWorkforce

AligningthroughGovernance&Transparency

ContinuouslyTransformingtheTechnologyEnterprise

STRATEGICGOALS

C R E AT I N G T H E N E X T

SECURITYBRIEFING

JimmyLummis

InterimChiefInformationSecurityOfficer

C R E AT I N G T H E N E X T

•Alongtimeagoinagalaxyfar,faraway…• LanDesk

• EPO/McAfee

•TheEmpirestrikesback• McAfeeateitself

• OITLanDesk supportstaffleft

• MicrosoftSCCMandSCEPselectedasthecentralsolutionforEPMandAV

• SCCMhassupportchallenges

HISTORYOFENDPOINTMANAGEMENTATGT

C R E AT I N G T H E N E X T

• BasedonfeedbackfromthecampusITcommunity

• ProjectteamformedtoselectastandardsetofEndpointProtection(EPP),EndpointDetectionandResponse(EDR),andEndpointManagement(EPM)solutions

• Thegoalsoftheprojectare:• Selectsolutionsthatarebestofbreedandimpactendusersaslittleaspossible

• Hirestafftofullysupportanendpointservice

• DeploythesestandardsolutionstoallGTownedendpoints

ANEWHOPE

C R E AT I N G T H E N E X T

• FireEyeHXselectedasthecampusstandardsolutionforEPP/EDR• Procurementprocesshasbegun

• EPMwilllikelybeoneoftwochoiceswhicharebeinganalyzednow• Seriesofbest-of-breedpointsolutionstomanagetheendpointcomputingecosystem

• Altiris

• DeadlineforselectionisAugust31st

• ThedeploymentphaseofthisprojectwillbeginthisFall

RETURNOFTHEJEDI

C R E AT I N G T H E N E X T

DIGITALLEARNINGUPDATE

PamBuffington

AssociateDirector,AcademicTechnology

C R E AT I N G T H E N E X T

WHY NEW LMS?Rich DeMillo,

Centerfor21st CenturyUniversitiesTRANSFORM:CuttingEdgeResearch,

DevelopmentandTesting

BonnieFerri,CenterforTeachingandLearningTRANSFORM: Evidence-Based

TeachingandLearningMethodologies

Mark Hoeting,OfficeofInformationTechnology

RUN:TechnologyInfrastructureandServicesSupport

NelsonBaker,ProfessionalEducation

GROW:NewMethodsforInnovativeEducational

Programs

C21U

CTL

OIT

GTPE

C R E AT I N G T H E N E X T

NEW LEARNING MANAGEMENT SYSTEM (LMS)

18 months

53 People

1 Final Choice

C R E AT I N G T H E N E X T

WHO ELSE USES CANVAS?

C R E AT I N G T H E N E X T

CANVAS TIMELINE

Phase 1INSTITUTE LMS

ANALYSIS

• LMS Pilot• Requirements

Gathering• Faculty & Student

Surveys

• Provost Approval

Oct. 2015- Aug 2016Completed

Phase 2

SOLICITATION THROUGH

ACQUISITION

• RFP Release

• Evaluation Selection

• Acquisition

Aug 2016-Aug 4 2017

Completed

Phase 3

IMPLEMENTATION & MIGRATION FOR

SELECTED LMS

• Planning• Early Adopter• Integration• Migration• Training• Hire & Onboard

Production Team

Aug 2017-Dec. 2018Ongoing

Phase 4EOL Project Sites &

Isolate T-Square

• Project Sites• Restrict T-

square• Archive Data

Future

C R E AT I N G T H E N E X T

FAQS

Website:Canvas.gatech.eduInformationandLoginlinkcombinedSupport:Tier124x7Canvassupportforfaculty,staff&students.

Tier2GTviacanvas@gatech.eduwhichgotoFootprints.Multi-organizationsupportchannelatGT

Training:WehaveanunlimitedtrainingcontractwithCanvas.Canvas.gatech.edu/training

SSO?:YesAutoprovisioncourses/faculty/students?Middlewarescriptusing

BuzzAPIWhendoesT-Squareturnoff?CurrentlyUnknownCanIhaveaprojectsiteonCanvas?TryDropbox,Onedrive,Sharepoint

first.WhenwillCanvasbegenerallyavailable?MidfallWhatcanIdonow? AttendtrainingandexplorecommunityMoreQuestions:gotocanvas.gatech.eduoremailcanvas@gatech.edu

C R E AT I N G T H E N E X T

PASSPORTUPDATE

JesseRankin

ApplicationDeveloperSr.

PassportStudentTwo-FactorTools

C R E AT I N G T H E N E X T

• Two-factorauthenticationisimportantforsecurityandtoprotectagainstphishing

• Facultyandstaffarealreadyusingtwo-factor

• Weneedallstudentstobeusingittoo

• Thescalecreatesasupportissue

THECHALLENGE

C R E AT I N G T H E N E X T

TheTwo-factorSteeringCommittee:- Scheller CollegeofBusiness

- CollegeofScience

- CollegeofEngineering

- OITTechnologySupportCenter

- OITArchitectureandInfrastructure

- Cybersecurity

- StudentGovernment

- andothers

COLLABORATION

C R E AT I N G T H E N E X T

• Steeringcommitteeprioritizedthescheduleanddefinedfeatures

• AllcreditstudentsregisteredinAtlantawillberequiredtoenrollintwo-factorbyOct.16th

• Twotechnicalpartstoasuccessfulrollout:

Onboarding

Support/Rescuing

EFFECTIVEGOVERNANCE

C R E AT I N G T H E N E X T

CrowdsourcingTwo-FactorSupportNewtoolsforstudentsnowinPassport:

• Studentswithtwo-factorcanonboard otherstudents

• Studentscanspecifytrustedpeoplewhocanhelpthemlogin

• 24/7Support/Rescuing

• Moreconvenientforstudents,lessworkforus

TRANSFORMATIVE

C R E AT I N G T H E N E X T

STUDENTONBOARDING

C R E AT I N G T H E N E X T

STUDENTONBOARDING

C R E AT I N G T H E N E X T

STUDENTONBOARDING

C R E AT I N G T H E N E X T

STUDENTONBOARDING

C R E AT I N G T H E N E X T

TRUSTEDPEOPLE

C R E AT I N G T H E N E X T

TRUSTEDPEOPLE

C R E AT I N G T H E N E X T

HOWTOGETHELP

C R E AT I N G T H E N E X T

• Wearesteadilyimprovingsupporttools

• Morefeaturesontheway• Pleasecontactuswithfeedbackorsuggestions:

iam-support@oit.gatech.edu

CONTINUOUSIMPROVEMENT

C R E AT I N G T H E N E X T

UNIFIEDCOMMUNICATIONSUPDATE

Angi Whatley

ProjectManagerPrincipal

C R E AT I N G T H E N E X T

Replacementtelephonysystemisneeded.

Opportunitytofocusonatelephonysolutionthatcan

beleveragedasastrategicinvestmenttosupportthe

workforcecollaborationneedsofthefuture;creating

asingle,integratedapproachbetweentraditional

phonelines,mobiledevices,webconferencing,and

videoconferencing.

ISSUE

C R E AT I N G T H E N E X T

BACKGROUND

Thecurrent telephonysystem servingcampusisendoflifeandwillsoonbeendofsupport.Thissystemsupportsapproximately

11,000phonelinesthroughouttheinstitute.

Thegoalofthisprojectwastoreplaceouroutdatedtechnologywhichutilizesbasictelephonytonewertechnologyincorporatingvoice,video,anddatacommunication.Thisinnovativesolutionwillprovideunifiedcommunicationandcollaborationservices

acrosstheentireinstitute,enhancingourworkforceofthefuture,specificallyaroundmobilityandseamlesstransitionsbetween

voice,video,anddata.

C R E AT I N G T H E N E X T

CISCOUCC SOLUTION

HDAudioandVideo Conferencing File

Sharing

1:1andTeamMessaginginVirtualRooms

MobileApp

DeskandRoomDevices

C R E AT I N G T H E N E X T

Phase1– PhonesandVoiceMail• PhonereplacementforcurrentPolycomdeviceusers

• VoiceMailmigrationwithyourphoneservice

• VideoConferencing

Phase2– CollaborationTools• SoftClients

• CiscoSpark

• EnhancedWebEx

PHASEDAPPROACH

C R E AT I N G T H E N E X T

CommunicationtoEarlyAdopters Aug14,2017(Rich,811and845Marietta)

CustomerTrainingStarts Sept6,2017

EarlyAdoptersBuildingMigrationStart Sept11,2017

RollingUserMigrationStarts Sept25,2017

MigrationComplete(12weeks) Dec22,2017

TIMELINE(PHASE1)

C R E AT I N G T H E N E X T

Phase1–

NewphonestoreplacePolycomdevices

NewUserPortalforVoiceMail

NewFeaturesfortheHelpDesk

Phase2–

SoftClients(GTphonenumberonyourdesktopormobiledevice)

AddedfeaturesforbetterWebExexperience

CollaborationToolusingCiscoSpark

WHATDOESTHISMEANTOME?

C R E AT I N G T H E N E X T

QUESTIONS??

C R E AT I N G T H E N E X T

GeneralAnnouncements

C R E AT I N G T H E N E X T

ITSMUPDATE

Employee Role Unit

AndrewDietz ITSM ServiceManager

ServiceDelivery

HenryJennings ProjectManager PPMO

C R E AT I N G T H E N E X T

TRANSFERREDEMPLOYEES

Employee Title Unit

JohnBryson System/ITArchitectMgSr

EIS/IDM

ChristopherCraig Assoc Director- Int CyberSecurity

Kyle Koza InformationSecurity EngineerPrincipal- Int

CyberSecurity

Ambica Letkeman TechnicalAnalystII EIS

JosephSchmitt Support ProfII AV

Cari Lovins ITPMPrincipal PPMO

C R E AT I N G T H E N E X T

NEWEMPLOYEES

Employee Title Unit

RossLindsay NetworkSupportEngineerI

NetworkEngineering

HenryJennings ITProject ManagerPrincipal

PPMO

Malynda DorseyFulton

ITProjectManagerSr

PPMO

ITDIGITALCHAT

August11,2017