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IT Excellence: Innovation and
Strategy
Martin Hasselbalch,
Head of IT Excellence
Consulting Sales EMEA
© SAP 2008 / SAPPHIRE / <Session ID> Page 2
1. IT Excellence – Execution, Strategy And Innovation
The Challenge : Setting the Scene from CIO perspective
2. IT Excellence: Achieving Strategic Business Goals with IT
The Answer: IT Excellence
IT Excellence Portfolio and solutions
3. IT Excellence: The Success stories
Agenda
© SAP 2008 / SAPPHIRE / <Session ID> Page 3
1. IT Excellence – Execution, Strategy And Innovation
The Challenge : Setting the Scene from CIO perspective
2. IT Excellence: Achieving Strategic Business Goals with IT
The Answer: IT Excellence
IT Excellence Portfolio and solutions
3. IT Excellence: The Success stories
Agenda
© SAP 2008 / SAPPHIRE / <Session ID> Page 4
Execution Strategy and Innovation
Setting the Scene – From CIO perspective
Different locations
Different countries
Different languages
Different time zones
Central vs. distributed
Different applications
Different technologies
Different vendors
Point-to-point integration
Custom-made solutions
“Organizations are becoming increasingly dependent on IT in order to satisfy their
corporate aims and meet their business needs. This growing dependency leads to a
growing requirement for high-quality IT services.” (Service Level Management: Central
Computer and Telecom Agency).
Widespread Operations Heterogeneous Solutions
Complex Business Processes Mixed Technologies
© SAP 2008 / SAPPHIRE / <Session ID> Page 5
Execution, Strategy & Innovation
IT & the Business are Accepting the Challenge
As a result of increased expectations from the Business, IT has also become more complex as well as more critical for business competitiveness. This increases pressure on IT organizations, which are expected to deliver more with less.
© SAP 2008 / SAPPHIRE / <Session ID> Page 6
1. IT Excellence – Execution, Strategy And Innovation
The Challenge : Setting the Scene from CIO perspective
2. IT Excellence: Achieving Strategic Business Goals with IT
The answer: IT Excellence
IT Excellence Portfolio and solutions
3. IT Excellence: The Success Stories
Agenda
© SAP 2008 / SAPPHIRE / <Session ID> Page 7
Achieving Business goals – Enabled by IT = IT Excellence
BUSINESS OUTCOME ENABLED BY IT
Business Efficiency
Business Governance
Business Agility
Business Innovation
IT Efficiency +
IT Governance +
IT Agility +
IT Innovation
= IT Excellence
SAP’s answer to this challenge is
the SAP IT Excellence Program !
Achieving Strategic Business Goals With IT
IT Excellence
© SAP 2008 / SAPPHIRE / <Session ID> Page 8
Achieving Strategic Business Goals with IT
IT Excellence
“Offering the best software solutions and ensuring successful implementations are already key objectives for SAP . But we also understand that when a customer goes live, only part of the challenge is met. The rest is still to come: delivering results against business expectations in the short, mid and long term”.
The Answer is IT Excellence
SAP IT Excellence focuses on :
Increased business
efficiency
Decreased execution gap
Optimized IT
Strategic IT requirements
Technical IT requirements
Functional IT requirements
© SAP 2008 / SAPPHIRE / <Session ID> Page 9
SAP’s Full set of IT Excellence Portfolio are Comprised
from Consulting Services, Enablement Offerings &
Methodology and Tools
Solution Architect,
Business Analyst
Application
Management
NetWeaver
Management
Enablement Services
Methodology and Tools
eSOA & NetWeaver Enablement Services
System Landscape Optimization
Upgrade Services
Application Management
Application Operations
Application Hosting
MaxAttention
Safeguarding
Premium Support
CCC
Empower-
ment,
Workshops,
Certification
Technical Operation & Infrastructure
Application Infrastructure
Application
Management
Business Processes
& Landscape
IT Strategy &
Architecture
Business
Strategy
Su
pp
ort
Ma
na
ge
d S
ervic
es
IT
T
ra
nsfo
rm
atio
n
SAP Solution Manager
SolutionExtensions
© SAP 2008 / SAPPHIRE / <Session ID> Page 10
IT Strategy &
Architecture
Business Processes
& Landscape
Application Infrastructure
Application Management
Business
Strategy
Technical Operation & Infrastructure
Tools (SAP & Solution Extensions) SAP Solution Manager SAP QC & LR™ by HP SAP TAO SAP CPS by Redwood SAP TDMS by SAP SAP EMA by IDS Scheer
SAPs Enagement for IT Excellence Portfolio
© SAP 2008 / SAPPHIRE / <Session ID> Page 11
1. IT Excellence – Execution, Strategy And Innovation
The Challenge : Setting the Scene from CIO perspective
2. IT Excellence: Achieving Strategic Business Goals with IT
The answer: IT Excellence
IT Excellence Portfolio and solutions
3. IT Excellence: The Success Stories
Agenda
© SAP 2008 / SAPPHIRE / <Session ID> Page 12
Improve Your Business Efficiency and Goals
With IT Excellence
And SAP TAO
© SAP 2008 / SAPPHIRE / <Session ID> Page 13
SAP Solution Manager is the platform for
SAP Application Management and Administration
© SAP 2007 / Page 13
SAP Solution Manager the Central Platform for
E2E Solution Operations
SAP Solution Manager …
provides tools, content and best
practices for the complete life-cycle
integrates central SAP NetWeaver
Administrator to facilitate
administration tasks
is an industry best practice
„Deploying SAP Solution Manager is a best practice step every customer should take to prepare for the
world of enterprise service-oriented architecture“
Derek Prior, AMR Research
© SAP 2008 / SAPPHIRE / <Session ID> Page 14
Third-Party Applications
Adapters
Extensions
SAP Solution Manager –
Adaptability and Extensibility
© SAP 2007 / Page 14
SAP Test Data
Migration Server
Solution Simplification
Suite*
SAP Solution Manager
Adapter for SAP Quality
Center by HP
Process Scheduling
Adapter for SAP Solution
Manager
SAP ProductivityPAK by
RWD Adapter for SAP
Solution Manager*
SAP Solution Manager
Standard Edition
Enterprise Edition
SAP Central Process
Scheduling by
Redwood
SAP Quality Center by
HP
SAP ProductivityPAK
by RWD
*: planned, current working title
Test and Tune SAP
systems.
Deep Diagnostics for
in-depth insight
into SAP R/3 and
Netweaver
SAP
LoadRunner
Business Process
Modeling &
Analysis
ARIS
Bi-Directional
Integration.
Linkage to Business
Blueprint, test results
and defects
SAP SolMan
Adapter
The Suite of Quality Solutions in IT
Excellence Enables You to:
Build adaptive content
for automated
business process
testing
SAP TAO
Test Accelerator
Manage the testing
process.
Tractability from
requirements through to
defects.
Visibility into Testing
Process
SAP Quality
Center
Test Data Migration ServerCreate consistent and small QA and Development environmentsTDMS
Optimize the Business Processes
Leverage Solution Manager as “source of truth”
Manage and Monitor an Accurate and Repeatable Testing Methodology
Accelerate Automated Test Creation and Reduce Test Maintenance
Verify the applications ability to scale and quickly identify the source of issues
Simplify the management of test data for test and training environments
Test and Tune SAP
systems.
Deep Diagnostics for
in-depth insight
into SAP R/3 and
Netweaver
SAP
LoadRunner
Business Process
Modeling &
Analysis
ARIS
Bi-Directional
Integration.
Linkage to Business
Blueprint, test results
and defects
SAP SolMan
Adapter
TAO is Designed Specifically to Address
the Issues of Test Automation
Build adaptive content
for automated
business process
testing
SAP TAO
Test Accelerator
Manage the testing
process.
Tractability from
requirements through to
defects.
Visibility into Testing
Process
SAP Quality
Center
Test Data Migration ServerCreate consistent and small QA and Development environmentsTDMS
Optimize the Business Process
Leverage Solution Manager as “source of truth”
Manage and Monitor an Accurate and Repeatable Testing Methodology
Accelerate Automated Test Creation and Reduce Test Maintenance
Verify the applications ability to scale and quickly identify the source of issues
Simplify the management of test data for test and training environments
SAP TAO leverages the powerof Business Process Testing (BPT)
in SAP Quality Center by HP
+
TAO Works With HP Quality Center BPT
Sample TAO Customer Successes
Up to 60% lower readiness assessment time
81% lower cost per test cycle
Insurancecompany
300% improvement in test automation efficiency
60% reduction in test cycle duration
20% reduction in testing level of effort
Technology services provider
© SAP 2008 / SAPPHIRE / <Session ID> Page 19
“We build our testing strategy around HP Quality Management
because there’s simply nothing else like it on the market today.
We have a complete project methodology that dictates proper
testing procedures, and Quality Management is an integral part
of that. It’s the home for our tests and the place people go to run
their reports, and validate their results; provide statistics, and
track issues.”
Art Murray, Manager of Applications Testing, Hershey Foods Corporation
CHALLENGE
How does a major corporation upgrade its Enterprise SAP system and verify that functionality, including 150 touch points with 35 integrated applications, is consistent with earlier versions?
SOLUTION
HP Quality Center core products TestDirector and QuickTest Professional, and HP Performance Center core product Loardunner
BUSINESS VALUE
Hershey Foods used these HP offerings to develop a rigorous testing strategy enabling developers, project managers, and business analysts to detect, track, and eliminate problems before going live with the SAP software upgrade.
Hershey Foods Corporation is the No.1 manufacturer of confectionary
products in the United States, with 14,000 employees worldwide and 2003
sales of approximately $4.2 billion. The company’s major brands include
Hershey’s Reese’s, Kit Kat, Kisses, Twizzlers, Jolly Rancher, Ice Breakers,
Carefree, and Breathsavers. Headquartered in Hershey, Pennsylvania, the
company has numerous manufacturing plants in North America.
With a focus on keeping pace with evolving SAP technology, Hershey’s
management initiated an upgrade from version 3.1 H to 4.6C. The system
had 4.000 named users accessing a variety of modules, including FI, CO,
MM, PP, Warehouse Management, SD, Maintenance Management, and
Business Warehouse, Approximately 35 external applications, including
Manugistics and Siebel, were integrated with the system.
Now also available SAP TAO –
Test Acceleration and
Optimization for SAP Quality
Center – Accelerated test
Automation for SAP Quality
Center by HP
SAPs Quality Center by HP
© SAP 2008 / SAPPHIRE / <Session ID> Page 20© SAP 2007 / Page 20
SAP CPS Improves Operational Excellence
Improve Strategy and Compliance
Optimize IT Operations and Reduce Cost
Automate and Streamline Processes
Centralize IT processes throughout the enterprise
Synchronize IT processes with business needs
Provide scalable & flexible IT services to the enterprise
Focus staff on value-added activities instead of day-to-day IT
operations
Core component of SAP NetWeaver and in line with the SAP
Enterprise SOA strategy
Auditing & Compliance support
$£ ¥€
© SAP 2008 / SAPPHIRE / <Session ID> Page 21
SAP CPS by Redwood
© SAP 2008 / SAPPHIRE / <Session ID> Page 22
Please add Corporate Logo in Here and Delete
Instruction
SAP® Test Data Migration Server
© SAP 2008 / SAPPHIRE / BE3975/ Page 23
SAP®
Enterprise Modeling Applications by
IDS Scheer
© SAP 2008 / SAPPHIRE / <Session ID> Page 24
Improve Your Business Efficiency and Goals
With IT Excellence
© SAP 2008 / SAPPHIRE / <Session ID> Page 25
IT Transformation Services (eSOA)
CUSTOMER RECEIVES BENEFITS
“The Road map process helped me understand Enterprise
Services Architecture more deeply and then apply it to a
sequence of steps that achieve business flexibility through
transformation of both business processes and IT
architecture.”
Thomas Büsch, Managing Director and Head of IT, LHI
SOA Architecture and
business oriented IT
strategy
IT Governance, Business
Alignment, Agility, Innovation
and TCO reduction
ESOA Enablement Services
Enterprise SOA Business
Strategy
Enterprise SOA
Organization &
Governance
© SAP 2008 / SAPPHIRE / <Session ID> Page 26
IT Transformation Services (Upgrade)
© SAP 2008 / SAPPHIRE / <Session ID> Page 27
IT Transformation Services (SLO)
System Landscape Optimization
Services
Harmonized and optimized IT
Landscape
Consolidation, Flexibility, and
TCO reduction
“The system consolidation is regarded as an overall success because it helped us
to reduce IT costs and to enhance the management decision-making process.“Koji Shibagaki, General Manager, Information Strategy Department, Marubeni Corporation
“The system landscape optimization service ensured our historical billing data was
migrated quickly and effectively – without disruption to our business.“Burkard Manzel, Head of ERP Systems at E.ON Westfalen Weser AG
“SAP offered us a flexible, cost-effective service built around our needs. We were
impressed with the professionalism of their highly qualified team and their experience in
performing many conversions similar to ours.”Rob Tennekes, Consolidation and Financial Control Manager, NextiraOne
CUSTOMER RECEIVES BENEFITS
© SAP 2008 / SAPPHIRE / <Session ID> Page 28
Key Business requirements – Enabled by IT = IT Excellence
KEY BUSINESS OUTCOMEs ENABLED BY OPTIMISED IT
Business Efficiency
Business Governance
Business Agility
Business Innovation
IT Efficiency +
IT Governance +
IT Agility +
IT Innovation
= IT Excellence
SAP’s answer to this challenge is
the SAP IT Excellence Program !
Achieving Strategic Business Goals with IT
IT Excellence – Wrap up of Key Business requirements
© SAP 2008 / SAPPHIRE / <Session ID> Page 29
Customer Benefits From SAP IT Excellence
VALUE PROPOSITION
Strategic
IT Operation
Alignment with Business Strategy
Innovation, Adaptability and Changes
TCO Reductions
Functional
Higher User Productivity
Increased Value Creation
Increased Return on Investment
Higher Performing, Stable & Predictable IT Service Level
Mitigation of risks & improve Change Management
Optimized Infrastructure & Processes
Lower Cost of IT Operations
From IT Transformation and Managed Services
From Support Services, and SolutionExtenstions
From IT Transformation
IT Excellence: Enabling and supporting key business success factors though, IT
Agility, Efficiency, Governance and Innovation
© SAP 2008 / SAPPHIRE / <Session ID> Page 30
Sessions
Join us d.21st May 08.00 – 13.00 for
joint SAP & IDS Scheer Enterprise
Modeling sessions
Location: Hall 3.1 Room MR.12
© SAP 2008 / SAPPHIRE / <Session ID> Page 31
Customer Case: IT Transformation
Wärtsilä Oyj
Bjørn Pundars
Acquisition Integration Projects and Global ERP
Information Management
© SAP 2008 / SAPPHIRE / <Session ID> Page 32
Thank you!
© SAP 2008 / SAPPHIRE / <Session ID> Page 33
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