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5IT Governance
Framework MappingKelompok 5
5207100062 Nuraisa Novia H5207100084 Umi Salama5207100112 Gemala Yanuarita5207100114 Fitri Linawati5208100081 Siti Mariatul5208100707 Fia Mahanani
Overview
• COBIT (PO, AI, DS, ME)• ITIL V3 (SS, SD, ST, SO, CSI)• ISO 38500 (Principle 1-6)
ISO 38500 VS ITIL V3 Mapping 1
5
RESPONSIBILITYAssigning and understanding responsibilities
ITIL V3
SERVICE STRATEGY• Strategy Generation• IT Financial Management
SERVICE DESIGN• Service Catalogue Mgmt.• Service Level Mgmt.• Avalibility Mgmt.• Capacity Mgmt.• IT Service Continuity Mgmt.• Information Security Mgmt.• Supplier Mgmt.
ITIL V3
SERVICE TRANSITION• Transition Planning &
Support• Change Mgmt.• Service Asset &
Configuration Mgmt• Release & Deployment
Mgmt• Service Validation & Testing• Evaluation• Knowledge Mgmt
ISO 38500 Vs ITIL V3 Umi Vs Novi
ITIL V3 ITIL V3
SERVICE OPERATION• Incident Mgmt• Problem Mgmt
CSI• Service Reporting• Service Measuremen &
Control• ROI on CSI
RESPONSIBILITYAssigning and understanding responsibilities
ISO 38500 Vs ITIL V3 Umi Vs Novi
ITIL V3
SERVICE STRATEGY• Strategy Generation• IT Financial Mgmt.• Service Portofolio Mgmt.• Demand Mgmt.
STRATEGYSatisfying the organization’s Business strategy
ITIL V3
SERVICE DESIGN• Service Catalogue Mgmt.• Service Level Mgmt.• Avalibility Mgmt.• Capacity Mgmt.• IT Service Continuity Mgmt.• Information Security Mgmt.
ISO 38500 Vs ITIL V3 Umi Vs Novi
ITIL V3 ITIL V3SERVICE TRANSITION• Transition Planning &
Support• Change Mgmt.• Release & Deployment
Mgmt• Service Validation & Testing• Evaluation
SERVICE OPERATION• Problem Mgmt
STRATEGYSatisfying the organization’s Business strategy
ISO 38500 Vs ITIL V3 Umi Vs Novi
ITIL V3 ITIL V3
SERVICE STRATEGY• Strategy Generation• IT Financial Mgmt.• Service Portofolio Mgmt.• Demand Mgmt.
ACQUISITIONIT acquisition and investation
SERVICE DESIGN• Service Catalogue Mgmt.• Service Level Mgmt.• Avalibility Mgmt.• Capacity Mgmt.• Supplier Mgmt.
ISO 38500 Vs ITIL V3 Umi Vs Novi
ACQUISITIONIT acquisition and investation
ITIL V3 ITIL V3SERVICE TRANSITION• Transition Planning &
Support• Change Mgmt.• Release & Deployment
Mgmt• Service Validation & Testing• Evaluation
CSI• ROI on CSI
ISO 38500 Vs ITIL V3 Umi Vs Novi
mapping iso 38500 to itil v3
ISO 38500
PERFORMANCECondition handling/Implementation
ITIL V3
SERVICE TRANSITION• Transition Planning &
Support• Change Mgmt.• Service Asset &
Configuration Mgmt• Release & Deployment
Mgmt• Service Validation & Testing• Evaluation• Knowledge Mgmt
ISO 38500 Vs ITIL V3 Umi Vs Novi
mapping iso 38500 to itil v3
ISO 38500
PERFORMANCEFuture Strategic Decision
ITIL V3SERVICE STRATEGY• IT Financial Mgmt.• Service Portofolio Mgmt.• Demand Mgmt.
CSI• Service Reporting• Service Measuremen &
Control• ROI on CSI
PERFORMANCEIn line with org. development
ISO 38500 Vs ITIL V3 Umi Vs Novi
mapping iso 38500 to itil v3
ISO 38500
PERFORMANCEBusiness Practices Alignment
ITIL V3
SERVICE OPERATION• Event Mgmt.• Incident Mgmt.• Access Mgmt.• Problem Mgmt.• Request Fulfillment
ISO 38500 Vs ITIL V3 Umi Vs Novi
mapping iso 38500 to itil v3
ISO 38500
CONFORMANCEAligning with rules and regulations
ITIL V3
SERVICE STRATEGY• IT Financial Mgmt.• Service Portofolio Mgmt.• Demand Mgmt.
CONFORMANCEStaying up to date with rulesand regulations
CSI• Service Reporting• Service Measuremen &
Control• ROI on CSI
ISO 38500 Vs ITIL V3 Umi Vs Novi
mapping iso 38500 to itil v3
CONFORMANCECreating good standard and guidance
SERVICE DESIGN• Service Catalogue Mgmt.• Service Level Mgmt.• Avalibility Mgmt.• Capacity Mgmt.• IT Service Continuity Mgmt.• Information Security Mgmt.• Supplier Mgmt.
SERVICE OPERATION• Event Mgmt.• Incident Mgmt.• Access Mgmt.• Problem Mgmt.• Request Fulfillment
CONFORMANCEThe existing practices is based on rulesand regulations
ISO 38500 Vs ITIL V3 Umi Vs Novi
mapping iso 38500 to itil v3
ISO 38500
HUMAN BEHAVIOURKetepatan Guna
ITIL V3
ISO 38500 Vs ITIL V3 Umi Vs Novi
SERVICE DESIGN• Service Catalogue Mgmt.• Service Level Mgmt.• Avalibility Mgmt.• Capacity Mgmt.• Supplier Mgmt.
mapping iso 38500 to itil v3
ISO 38500
HUMAN BEHAVIOURPenanganan pihak yang terlibat
ITIL V3
ISO 38500 Vs ITIL V3 Umi Vs Novi
SERVICE TRANSITION• Transition Planning &
Support• Change Mgmt.• Service Asset &
Configuration Mgmt• Release & Deployment
Mgmt• Service Validation & Testing• Evaluation• Knowledge Mgmt
mapping iso 38500 to itil v3
ISO 38500
HUMAN BEHAVIOURKepentingan pelaksana dan pemakai
ITIL V3
ISO 38500 Vs ITIL V3 Umi Vs Novi
SERVICE OPERATION• Event Mgmt.• Incident Mgmt.• Access Mgmt.• Problem Mgmt.• Request Fulfillment
mapping iso 38500 to itil v3
ISO 38500
HUMAN BEHAVIOURMampu memenuhi kebutuhanmanusia di setiap perkembangan
ITIL V3
ISO 38500 Vs ITIL V3 Umi Vs Novi
CSI• Service Reporting• Service Measuremen &
Control• ROI on CSI
ISO 38500 VS COBITMapping 2
5
Sumber: http://itgovernance.com/web/content/view/40/1/ (picture remade by arman)
ISO 38500 CobiTISO 38500 Vs COBIT Gemala Vs Lina
Principle 1
ResponsibilityPO4
Define the IT Processes, Organisation and
Relationships
PO6Communicate
Management Aims and Direction
PO7Manage IT
Human Resources
DS1Define and Manage
Service Levels
ME1Monitor and Evaluate IT
Performance
ME4Provide IT
Governance
ISO 38500 Vs COBIT Gemala Vs Lina
Principle 2
Strategy
PO1Define Strategic
IT Plan
PO2 Define the
information structure
PO3Determine
Technological Direction
PO5Manage the IT
Investment
PO9Assess and
Manage IT Risks
AI1Identify Automated
Solutions
ISO 38500 Vs COBIT Gemala Vs Lina
Principle 3
AcquisitionPO6
Communicate Management Aims
and Direction
PO10Manage Projects
AI1Identify Automated
Solutions
AI2Acquire and Maintain Application Software
AI3Acquire and Maintain
Technology Infrastructure
AI6Manage Changes
AI7Install and Accredit
Solutions and Changes
DS1Define and Manage
Service Levels
DS2Manage Third-party Services
ISO 38500 Vs COBIT Gemala Vs Lina
Principle 4
PerformanceDS4
Ensure Continuous Service
DS5Ensure Systems
Security
DS6Identify and
Allocate Costs
DS8Manage Service
Desk and Incidents
DS9Manage the
Configuration
DS10Manage
Problems
DS11Manage Data
DS12Manage the Physical
Environment
DS13Manage
Operations
ISO 38500 Vs COBIT Gemala Vs Lina
Principle 5
Conformance
PO4Define the IT Processes,
Organisation and Relationships
ME1Monitor and Evaluate IT
Performance
ME2Monitor and
Evaluate Internal Control
ME3Ensure Compliance
With External Requirements
Principle 6
Human BehaviourPO4
Define the IT Processes, Organisation and
Relationships
PO7Manage IT
Human
AI4Enable Operation
and Use
DS1Define and Manage
Service Levels
DS7Educate and Train Users
ISO 38500 Vs COBIT Gemala Vs Lina
COBIT VS ITILMapping 3
5
ITIL V3 Vs COBIT Fia Vs Heni
Plan & Organize
Acquire & Implement
Deliver & Support
Monitor & Evaluate
Cobi
t 4Service Strategy
Service Design
Service Transition
Service Operation
Continuous Service Improvement
ITIL V3
Cobit 4 Vs ITIL V3
• ITGI and OGC• www.ITIL.org
ITIL V3 Vs COBIT Fia Vs Heni
Peter Weill
• Decision Making Structure• Alignment Process• Communication Approach
COBIT• PO1 Define a Strategic IT Plan• PO2 Define the Information Architecture• PO3 Determine Technological Direction• PO4 Define the IT Processes, Organisation and Relationships• PO5 Manage the IT Investment• PO6 Communicate Management Aims and Direction• PO7 Manage IT Human Resources• PO8 Manage Quality• PO9 Assess and Manage IT Risks• PO10 Manage Projects
• AI1 Identify Automated Solutions• AI2 Acquire and Maintain Application Software• AI3 Acquire and Maintain Technology Infrastructure• AI4 Enable Operation and Use• AI5 Procure IT Resources• AI6 Manage Changes• AI7 Install and Accredit Solutions and Changes
COBIT• DS1 Define and Manage Service Levels• DS2 Manage Third-party Services • DS3 Manage Performance and Capacity• DS4 Ensure Continuous Service• DS5 Ensure Systems Security• DS6 Identify and Allocate Costs• DS7 Educate and Train Users• DS8 Manage Service Desk and Incidents• DS9 Manage the Configuration• DS10 Manage Problems• DS11 Manage Data• DS12 Manage the Physical Environment• DS13 Manage Operations
• ME1 Monitor and Evaluate IT Performance• ME2 Monitor and Evaluate Internal Control• ME3 Ensure Compliance With External Requirements• ME4 Provide IT Governance