IT Infrastructure LibraryITILvs
COBIT
ANDRIANEDUARD BANGGAIKHSAN BASKARA
JOOVANNY PASUHUKRANGGA FAJARULLAH
TEAM
IT INFRASTRUCTURE LIBRARY(ITIL)
DEFINITION
• Set of practices for IT Service Management (ITSM)
• Aligning IT Services with the needs of business
• ITIL describes processes, procedures, tasks, and checklists that are not organization-specific used by organization for establishing integration with organization’s strategy, delivering value and maintaining a minimum level of competency
HISTORY
• 1980s : Need of ITIL emergedEstablished earliest version of ITIL called GITIM (Government Information Technology Infrastructure Management)
• 1990s : Used in both government and non-government
• 2000: Microsoft used ITIL to develop MicrosoftOperations Framework (MOF)
• 2001: Version 2 of ITIL released• 2007: Version 3 of ITIL released
SERVICE STRATEGY
ITIL Service Strategy (SS) provides guidance on clarification and prioritization of service-provider investments in service.
Covered Processes:1. IT Service Management2. Service Portfolio Management3. Financial Management for IT Services4. Demand Management5. Business Relationship Management
SERVICE STRATEGY
TELKOMSEL
ITIL IMPLEMENTATION
COMPANY PROFILE
• Established 1995• Develop a leading Indonesian
telecommunications• Parent Company:• PT Telkom (65%)• SingTel (35%)
• Deliver superior mobile lifestyle services• From Indonesia in Indonesia
WHY ITIL ?
Problems• New Competitor• Digital Platforms• Services War
Why ITIL ?• Focused on Service Strategy• Control of IT Environment• Increase Efficiency• Reduce IT Cost
IT Infrastructure Libraryof TELKOMSEL
• The Framework
• Technology Map
• ‘Unlearning’ Service
• Accounting for Assets
• Adding Service Value
Control Objectives for Information Related Technology
(COBIT)
DEFINITION
• Created by ISACA (Information Systems Audit and Control Association)
• Best Practices for Information Technology management and IT Governance
• Supporting toolset that allows manager to bride the gap between control requirements, technical issues and business risks
• Provide management and business processes owners with an IT governance model that helps delivering value from IT and managing the risks of it
HISTORY
1996: ISACA released a set of control objectives
for business applications, first edition of COBIT
• 1998: Second Version releasedImplementation tool set and high level detailed control objectives
• 2000: Third Version released Management Guidelines
• 2002: Uptake COBIT in the United States
COMPONENTS
Framework
Process Descriptions
Control Objectives
Management Guidelines
Maturity Models
ADNOC DISTRIBUTION
COBIT IMPLEMENTATION
COMPANY PROFILE
• October 1973 : Incorporating Abu Dhabi National Oil Company (ADNOC) for Distribution
• First government-owned company in marketing and distribution of petroleum products in United Arab Emirates
• Vision : To be the most reliable energy and alliedservices provider
• Mission : Provide value to customer and shareholders;care to employees; and be socially responsible
WHY COBIT ?
Problems• Resources not proportionally increased• Projects were not prioritized• IT value was increasingly questioned• No Control Mechanism on processes
Why COBIT ?• Provide complete frameworks include Measurements,
Key Personal Indicators (KPIs), and Key Goal Indicators (KGIs)
• More general and business oriented• Encompasses most of the elements in IT environment
COBIT IMPLEMENTATIONOF ADNOC DISTRIBUTION
Map business goals to IT goals and prioritized through risk assessment approach
Implement three most relevant COBIT processes: Change Management Business Continuity Service Level Management
Implement COBIT in all four IT departments of ADNOC Data Center Operation Retail Automation Network and Help Desk Application System
BENEFITS
Processes achieved their intended results
Improve Efficiency
Improving existing processes
Designing and implement new process
ITILvs
COBIT
ITIL vs COBIT
ITIL COBIT Strong concentration on
processes Control Focused
Security is very important component
Uses IT Metrics
Focused on Service Delivery Used by auditors in SOX
More sources of ideas and options
Critical Success Factors
Larger User Base Covers all IT practices
Formal COBIT structure easier to use (systematically numbered)
Low Cost
Question and Answer