IT Infrastructure Monitoring Strategies in Healthcare

Summary Results • September 2015

IT Infrastructure Monitoring Strategies in Healthcare


Program Overview

More than half of respondents (57%) use 5 or more tools to monitor their IT infrastructure.

Almost half of respondents (48%) monitor in excess of 1000 IT infrastructure elements.

Responders report being plagued by time-wasting manual processes (56%), siloed and specialized IT tool sets (47%), and the cost, complexity, and limitations this redundancy creates (35%).

The most widely reported limitations of respondents’ current monitoring tools: No unified monitoring view (69%) and poor analytics (50%).

Responders rate their ability to monitor/manage storage, servers, databases, and networks fairly highly. Satisfaction falls off sharply with the ability to manage end-user experience, cloud and big data environments.

Less than 10% of respondents are “highly satisfied” with their current IT monitoring tools.


Observations and Conclusions

Almost half of respondents (48%) monitor in excess of 1000 IT infrastructure elements.

More than half of respondents (57%) use 5 or more tools to monitor their IT infrastructure.

Responders report being plagued by time-wasting manual processes (56%), siloed and specialized IT tool sets (47%), and the cost, complexity, and limitations this redundancy creates (35%).

Responders rate their ability to monitor/manage storage, servers, databases, and networks fairly highly. Satisfaction falls off sharply with the ability to manage end-user experience, cloud and big data environments.

Less than 10% of respondents are “highly satisfied” with their current IT monitoring tools.

The most widely reported limitations of respondents’ current monitoring tools: No unified monitoring view (69%) and poor analytics (50%).

40% of those surveyed plan to renew or replace their tools within the next year or so. The remaining 60% have not decided on a replacement schedule.

Summary Results • September 2015Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be

used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research.

How many tools are you using to monitor your IT infrastructure?

More than half of respondents (57%) use 5 or

more tools to monitor their IT infrastructure.

One2%

2 to 441%

5 to 941%

10 to 1410%

15+6%



How many IT Infrastructure elements (e.g. physical/virtual servers,

network devices, storage, databases and cloud) does your

organization attempt to monitor for availability and/or performance?

Almost half of respondents (48%) monitor

in excess of 1,000 IT elements.

Less than 20015%

201 to 50014%

501 to 100023%

1001 to 500021%

5001 to 10,00020%

More than 10,000

7%



What IT Infrastructure monitoring and management challenges

are impacting your organization?

Responders are plagued by time-wasting reactive and manual processes (56%), siloed and specialized IT tool sets (47%), and the cost, complexity, and limitations

this redundancy creates (35%).

56%

47%

35%

35%

27%

24%

18%

0% 10% 20% 30% 40% 50% 60%

Staff spending too much time in firefighting and manual processes

Too many siloed IT monitoringand management tools

Rising cost and complexity ofmanaging heterogeneous IT…

Limited visibility into existinginfrastructure…

Performance and availability ofbusiness…

Long triage calls and issue resolutiontimes

Timely support for new web andmobile application roll outs



What are the limitations of your current monitoring tool(s)?

Lack of a unified view (69%) and poor analytics (50%) are the leading limitations

those surveyed reported with their current monitoring tools.

69%

50%

40%

35%

29%

22%

16%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Lack of a single unified view

Lack of predictive andactionable analytics

Effort required for reporting,integrations and customizations

Excessive time required todiagnose and resolve issues

Complexity of completing tasksand management

Scalability

Unable to support new technologies such as cloud & big data



Responders rate their ability to monitor/manage storage, servers, databases, and networks highly. Satisfaction falls off sharply with the ability to manage apps, end-

user experience, and cloud environments.

60% 60% 60%

54%

36%

29% 29%

0%

10%

20%

30%

40%

50%

60%

70%

Storage Physical & Virtualservers

Databases Networks Packagedapplications

End-userexperience

Cloud & Big Dataenvironments

How satisfied are you with your ability to monitor and manage the

following?Those answering “highly satisfied”



Overall how satisfied are you with your current IT monitoring tools?

Less than 10% of respondents are highly

satisfied with their current IT tools.

1%

13%

40%

28%

10%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

1 2 3 4 5

Low satisfaction High satisfaction



Respondent Profile



When do you plan to evaluate renewing or replacing

any of your current monitoring tools?

40% of those surveyed plan to renew or replace their

tools within the next year or so.

3 months6%

6 months17%

12+ months17%

Unknown60%



Profile of Responders:

Industry Sectors

All responders work either in the health services (86%)

or health insurance (14%) industries.

Health Services86%

Health Insurance14%




Revenue

20% of responders work for Fortune 1000 companies. Another 30% work for

companies with between $500 million and $1.5 billion in revenue.

<$250 million36%

$250 - 500 million15%

$500 million - $1.5 billion29%

>$1.5billion20%




Job Level

Survey responders were split almost evenly between those working in

managerial and executive level positions at their firms.

Manager, 48%

Director, 42%

VP, 8%

CxO, 1%



Vendor Specific Responses




are impacting your organization?(Only responders who use SolarWinds)

Responders using SolarWinds are plagued by time-wasting reactive and manual processes (60%), siloed IT tool sets (50%), and limited visibility into existing

infrastructure (41%).

60%

50%

37%

41%

28%

27%

3%

0% 10% 20% 30% 40% 50% 60% 70%

Staff spending too much time in firefightingand manual processes

Too many silo’d IT monitoring and management tools

Rising cost and complexity of managingheterogeneous IT environments

Limited visibility into existing infrastructureutilization such as servers, network and…

Performance and availability of businessapplications and services

Long triage calls and issue resolution times

Timely support for new web and mobileapplication roll outs




are impacting your organization?(Only responders who use HP)

Responders using HP are plagued by time-wasting reactive and manual processes (63%), siloed IT tool sets (51%), rising cost & complexity (47%) and long triage

calls and issue resolution times (35%).

63%

51%

47%

27%

27%

35%

0% 10% 20% 30% 40% 50% 60% 70%




Limited visibility into existing infrastructureutilization such as servers, network and

cloud






are impacting your organization?(Only responders who use IBM)

Responders using IBM are plagued by time-wasting reactive and manual

processes (48%), siloed IT tool sets (63%) and rising cost & complexity (39%).

48%

63%

39%

39%

24%

24%

0% 10% 20% 30% 40% 50% 60% 70%




Limited visibility into existing infrastructureutilization such as servers, network and cloud





Overall how satisfied are you with your current IT monitoring tools? (Only responders using SolarWinds)

Less than 5% of respondents who using SolarWinds are highly satisfied

with their current IT tools.


15%

45%

29%

5%0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

1 2 3 4 5



Overall how satisfied are you with your current IT monitoring tools? (Only responders using HP)

Less than 6% of respondents who are using HP are highly satisfied with

their current IT tools.


4%

10%

31%

37%

6%

0%

5%

10%

15%

20%

25%

30%

35%

40%

1 2 3 4 5



Overall how satisfied are you with your current IT monitoring tools?(Only responders using IBM)

Less than 7% of respondents who had IBM are highly satisfied with their

current IT tools.


4%9%

39%

33%

7%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

1 2 3 4 5


CA Unified Infrastructure Management enables organizations

to proactively manage the performance of physical and virtual

servers, applications, networks, storage devices, databases,

end user services, cloud and big data environments—all

through a single, unified view and architecture.

Learn more about the product

– Overall Product : ca.com/uim

– Server monitoring: http://www.ca.com/us/lpg/server-monitoring.aspx

– Network monitoring: http://www.ca.com/us/lpg/network-monitoring.aspx

.

http://cainc.to/OeREgA

http://cainc.to/hbd7R3

http://cainc.to/SjzjDx

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IT Infrastructure Monitoring Strategies in Healthcare

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