Date post: | 19-Jan-2015 |
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© 2013 IBM Corporation
IT Operations Analyticsin Service Management
© 2013 IBM Corporation2
Today’s Companies are virtually without limits when it comes to generating Big Data
Social Media
Cloud Computing
Mobile
Internet of Things
Fueled by Disruptive Technology Factors
Big Data is the Next Natural Resource
“We have for the first time an economy based on a key resource (Information) that is not only renewable, but self-generating. Running out of it is not a problem, but drowning in it is.” -- John Naisbitt (Author & Public Speaker – Futures Studies)
© 2013 IBM Corporation3
The next big focus is Operational Big Data
Source: Analytics: The real-world use of big data, How innovative enterprises extract value from uncertain data, IBM Institute for Business Value and Saïd Business School at the University of Oxford, 2012 http://public.dhe.ibm.com/common/ssi/ecm/en/gbe03519usen/GBE03519USEN.PDF
© 2013 IBM Corporation4
IT Operations is a Big Data challenge• Typical Large Enterprise: 5000 servers + network + storage + middleware generates ~1.3 TB of availability & performance management data per day• Multi-national / xSP with 20,000 servers + … generates ~4.5 TB per day• DevOps & Agile Development required by web- & mobile applications leading to frustration• APM Digest 2012: 75% of Senior IT Execs dissatisfied with traditional management approaches, 30% claim they cannot predict potential outages
Smarter Infrastructure becoming a Big Data opportunity• Typical Enterprise generates 27 million tickets and 20 million work orders to manage 15 million unique assets – 1 TB of unstructured data a day• Intelligent networked assets themselves produce data: voltage, power, temp, flow … 2Q deal with CEPCO to manage 11 million residential smart-meters• Opportunities to provide insights & trends on asset performance, reliability & cost management
Operational Visibility
Availability? Performance? Capacity? Utilization? Composition?
Operations & Line of Business demands insights to …
The need to shift to an agile and leaner operations
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© 2013 IBM Corporation5
Application Performance Management Event Management
Applications | Systems | Workloads | Wireless | Network | Voice | Security | Mainframe | Storage | Assets
Business Outcome
Capabilities
Big Data
Platforms
Existing Solutions
Operational Environment
System & Log Monitoring
OptimizeOptimize across your IT app infrastructure
SearchSearch quickly across
massive amounts of data
Faster Problem Resolution
PredictPredict problems before they occur
Proactive Outage Avoidance Optimized Performance
RaveSPSS InfoSphere BigInsights WatsonStreams Cloud Insights
IT Operations Analytics Capabilities
© 2013 IBM Corporation6
IBM IT Operations Analytics – Both Real Time and Historical Analytics
HistoricalReal-Time
Logs Performance Metrics Alerts, Alarms & EventsDocumentation Transactions
SearchPredict Optimize
© 2013 IBM Corporation7
Communities
• On-line communities, User Groups, Technical Forums, Blogs, Social networks, and more
o Find the community that interests you …
• IT Operations Analytics bit.ly/ITOACommunity
• Information Management bit.ly/InfoMgmtCommunity
• Business Analytics bit.ly/AnalyticsCommunity
o Hashtags #ITOA
o Blogs and Social Media ibmiodbub.com
o Learn More: http//www.ibm.com/it-operations-analytics
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