HP IT Performance Suite Get the insight you need to always perform better

Piet Loubser

6 November 2012

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 2

Accelerating innovation and change

The internet

Client/ server

Mobile, social, big data & the cloud

every 60 seconds

400,710 ad requests

2000 lyrics played on Tunewiki

1,500 pings sent on PingMe

34,597 people are using Zinio

208,333 minutes Angry Birds played

23,148 apps downloaded

98,000 tweets

Main- frame

• Change how technology is consumed & value it can bring

• Open up new business models

• Remove current inhibitors & unleash power of innovation

New technology access methods

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It‘s no small feat to thrive in a borderless world

• Ensure the success, security and integrity of end-to-end business processes

• Connect, instrument and automate thousands of assets across IT

• Correlate insights to optimize decisions and IT investments

Private cloud

Amazon

Salesforce.com

SAP

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Yet some IT groups are performing very well

Innovation

70%

30%

Operations

Average

Best-

in-class

50%

50%

Your best-in-class peers free up 66% more IT budget for innovation

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Our point of view As a leader, you need a performance system.

It can and should be digitized and automated.

It’s important that its coverage is comprehensive.

And cascaded and connected throughout the organization.

It can continuously improve by featuring best practices from your peers across the professional community.

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 7

IT needs a system of record

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Comprehensive, connected & flexible. Perform better.

HP IT Performance Suite

Execute systematically IT Executive Scorecard, strategy, planning & governance

Build faster

Application lifecycle management

Analyze in real time

Business analytics

Operate simply

Operations & cloud management

Store efficiently

Information management

Secure proactively

Security & risk management

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 9

Comprehensive, connected, and flexible

The HP IT Performance Suite

Strategy, planning and governance

Executive scorecard

IT financial management Project and portfolio management Application portfolio management Workforce and vendor management

Secure proactively Store efficiently

Network management

System management

Development management

Information archiving

Enterprise records management

Application quality management

Requirements management

Client automation

Data center automation

Asset management

IT service management

Application security validation

Application governance

Performance validation

Application performance management

Data protection

Software security assurance

Security information and event management

Network security

Services and support

Application lifecycle management

IT operations

Foundation

Extensibility, orchestration, collaboration and mobility

Big data Information lifecycle management

Security and risk management

Real-time loading & in-database analytics

Columnar storage, execution and compression

Open source & major BI tools support

Build faster Operate simply Analyze in real time

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Prescriptive cross-IT processes

IT Value chain for holistic IT management

Strategy to Portfolio • Defining what IT should deliver to the business

Demand to Production • From the decision to build/update an application to

activating it in production

Request to Fulfillment • Service consumption population, usage and delivery

across multiple channels

Event to Fix • Event detection, diagnose, change & remediation

Risk to Mitigation • From measurement of risk, to identifying issues, to

governance, change and resolution

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Build, secure, and manage cloud, web, and mobile applications

Mobile and Composite Hybrid Applications end-to-end

Proactively increase security

HP Fortify

Requirements & code build

HP ALM

Automated functional testing

HP UFT

Monitor & manage end-to-end solutions

HP APM

HP PPM

Prioritize and plan projects

Continuous Assessment

Quarterly, Annually

Continuous

Integration

Daily, Weekly

Continuous Delivery

Real Time

Modernize Release

Assess

Govern

Design Validate

Assemble

Deploy Manage

Operate

Ensure performance

HP PC

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Extending the best of traditional IT and leveraging cloud services with control

Create and consume IT cloud services

Traditional Data Center Management Data Center Resources

●●

Automation & Orchestration

DB Apps Middleware

Infrastructure Services

Platform Services

Application Services

Information Services

HP Converged Management & Security Unified management for cloud and traditional IT

Public Cloud Resources

Cloud Services Self-Service Experience

Servers Storage

Physical / Virtual

Network

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Chief Information Officer

Get the insight and confidence you need to always perform better

HP IT Performance Suite

170 KPIs via HP research

150+ KPIs captured digitally today

130+ KPIs in Executive Scorecard

19%

*Including IT operations, security & information management

70%

Application development

Operations* Finance, planning & administration

11% Annual IT spend

Annual IT spend

Annual IT spend

Covering the full IT lifecycle

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 14

The HP IT Executive Scorecard puts you in command

• See across your entire domain with the industry’s broadest coverage of IT investment

• Lead your teams with cascading scorecards and key performance indicators

• Expand and customize KPIs that matter to you using the open data model and studio

14

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 15

United Airlines: IT Transformation Journey

2004 2005 2006 2010 2011 2007 2009 2008 2012 2013 Monitoring, Network Mgmt, Client Automation

Service Mgmt, Asset Mgmt.

Project & Portfolio Mgmt

Business technology optimization

Release Management, Portfolio Management

Application Quality, Performance Testing, Service Catalog

Asset Discovery and Configuration Management

Performance Management

Techno-centric IT

Service-centric IT

Business-centric IT

Merger with Continental

TRANSFORMATION ERA

Use of technology to support infrastructure and operations

IT services aligned to business requirements, based on common infrastructure, framework, and workflow

Partnership with business to drive strategic direction leveraging a mature and flexible infrastructure

ERA OF SILOS PERFORMANCE ERA

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Project Benefits Transform data into Business Information

16

Efficiency Performance Transparency

Improve data integrity and automate to reduce or eliminate paper and spreadsheet analysis.

Enable IT leadership to show strategic thinking about spending and IT improvement and to promote and demonstrate a performance-driven culture.

Enable United IT to demonstrate its value and the value IT creates for the business.

KPI View

Go Forward Metrics

Performance Era

Establish linkage from top→down:

Corporate Dashboard

IT Division Dashboard

CIO Dashboard

VP Dashboard (Operations, Application Development)

Director Dashboard

Project Manager Dashboard

Individual Performance Objectives

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Garmin International, Inc. gains better visibility into IT projects with PPM

Performing better in retail

Gain visibility and control over rapidly growing number of IT projects

SOLUTION

– HP Project and Portfolio Management (PPM) Center software

– HP PPM Demand and Deployment Management modules

– Acquity Group strategic consulting&system integration services

RESULTS

– Single point of management visibility into all projects

– Faster release of new functionality

– Built-in and detailed audit trails

Extensibility, Orchestration, and Analytics

Strategy, Planning, and Governance

Services and Support

Application Lifecycle

Management

Information Management

IT Operations Management

Security Intelligence and Risk Management

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HP Performance Systems

IT Performance Suite

Marketing Performance Suite

Security Performance Suite

Legal & Compliance Performance Suite

HP Performance Systems

Global Partners. Professional Services, Support and Education

Real-time engines for actionable intelligence

The confidence, insight and agility to perform better

2000+ patented innovations

500+ data sources

Cloud, mobile and SaaS

1000s of best-practices

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Better performance means better outcomes

Improve service Reduce cost

3X improvement in first call resolution rates

9X faster retrieval of patient records

66% reduction in unplanned failure rates

900% faster recovery from business critical outages

$5M/yr saved by cutting mean time to resolution from hours to seconds

$19M/yr saved through 50% lower software testing costs

$32M/yr saved in change management labor costs

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 20

Summary—the HP IT Performance Suite

Comprehensive Manage and gain insight from your entire IT domain with the industry’s most complete suite

Connected Optimize the business through dynamic, automated updates from an integrated suite

Flexible Scale with a modular, open platform designed specifically to support heterogeneous environments

Helping you always perform better

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Thank you