Date post: | 30-Jun-2015 |
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Computerised Computerised Reservation System
(CRS)
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A computer reservations system (or central reservation system) (CRS) is a computerized system used to store and computerized system used to store and retrieve information and conduct transactions related to air travel.
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• Originally designed and operated by airlines, CRS were later extended for the use of travel agencies. Major CRS the use of travel agencies. Major CRS operations that book and sell tickets for multiple airlines are known as Global Distribution Systems (GDS)
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Airlines have divested most of
their direct holdings to
dedicated GDS
Modern GDS typically allow users holdings to
dedicated GDS companies, who
make their systems accessible to
consumers through Internet gateways.
typically allow users to book hotel rooms
and rental cars as well as airline
tickets.
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They also provide access to railway reservations in some markets although
to railway reservations in some markets although
these are not always integrated with the main
system.
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CRS DISTRIBUTORS
• Amadeus• Galileo• Sabre• Abacus• Abacus• World Span• Apollo• System One
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HOW CRS BEGAN
Until the mid seventies, Computer Reservation systems used by
airlines were all Single access and were only used by the airlines.were only used by the airlines.
However, airline’s selling agents also needed access to this system
to more efficiently sell and get updated information.
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• A multi access CRS was required to give travel agents the access to information from all major airlines.
• The earliest CRS were started by American • The earliest CRS were started by American Airlines – SABRE and United Airlines –Apollo in America to serve the Individual Airlines in America.
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• 1953, American Airlines CEO C. R. Smith chanced to sit next to R. Blair Smith, a senior IBM sales representative, resulted representative, resulted in a 1959 venture known as the Semi-Automatic Business Research Environment (SABRE)
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Delta Air Lines launched the Delta Automated Travel Account System (DATAS) in
1968.1968.
United Airlines and Trans World Airlines followed in 1971 with the Apollo Reservation System and Programmed Airline Reservation
System (PARS), respectively
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• In 1976 Videcominternational with
BritishAirways,launched Travicom,
the world's first multi-access multi-access reservations system
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AMADEUS
• Founded in 1987 by Air France, Iberia, Lufthansa, and SAS
• Amadeus is a leading global distribution system and technology provider distribution system and technology provider serving the marketing, sales, and distribution needs of the world’s travel and tourism industries.
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GALILEO INTERNATIONAL
Galileo International was Galileo International was founded in 1993 by 11 major
North American and European airlines: Air
Lingus, Air Canada, Alitalia, Lingus, Air Canada, Alitalia, Austrian Airlines, British
Airways, KLM Royal Dutch Airlines, Olympic Airways,
Swissair, Air Portugal, United Airlines, and US
Airways.
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It is a major player in the GDS business throughout the world: North America, Europe, the Middle East, Africa, and the Asia/Pacific region.
Galileo’s competitive strengths include market share, well-balanced global presence, relationships with well-balanced global presence, relationships with diverse travel vendors, advanced information systems, highly skilled personnel, and a stable product line.
Today, Galileo is the forerunner of the e-ticket in India.
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Functions of CRS
• Gives direct access to an airline’s reservation system to an agent.
• Assign a PNR to the passenger.
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• Quote domestic, international fares for all routings.
• Create a reservation for a passenger & a passenger & automatically price the itinerary.
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•
Gives information like climate, maps, time difference etc.Print a ticket and prepare a Print a ticket and prepare a
passenger’s itinerary.
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• Keeps a record of passenger history for a year from the day of reservation.
• Giving additional requests for services • Giving additional requests for services like meal, wheelchair,seat request,etc.
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• CRS can perform routine tasks like changes in reservation, cancellation, addition of new information at very fast speeds. fast speeds.
• Make reservations for hotels, cruise lines, car rental etc.
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ADVANTAGES OF A CRS SYSTEM
FAST SYSTEM OF RESERVATIONS.
SAVES TIME.
PROVIDES UPDATED INFORMATION.PROVIDES UPDATED INFORMATION.
CARRIES OUT DIFFUCULT AND TIDEOUS JOBS WITH EFFICIENCY.
IS A VERY ACCURATE AND ERROR FREE METHOD OF MAKING BOOKINGS
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WHAT CRS CAN DO FOR TRAVEL AGENCY
Automation allows the agent to:
A) Check flight availability on any of the worlds major the worlds major carriers nearly a year in advance.
B) Displays schedules and connecting services between city pairs
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• C ) Displays the schedules of hundreds of airlines.
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• Book the reservation and automatically price most itineraries.
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• Print the ticket , provide an invoice, and prepare the and prepare the passengers itinerary.
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THE SYSTEM ALSO CAN
• Check the availability and confirm reservation for hotels.
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2) Confirm car rental
reservation.
3) Make reservation and book tickets for
some railway journey.
4) Provide international
rail information.
5) Access cruise information .
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6 ) Provide information as weather condition, ski condition and availability of convention facilities.
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7) Keep files on frequent travelers and their preferences.
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