Date post: | 28-Jun-2015 |
Category: |
Technology |
Upload: | rtbyrnes |
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IT Information Library (ITIL) Knowledge Management Artifacts
Robert Byrnes
ITIL Knowledge Management ITIL Framework Approach Change Management Content Management Project Plan Project Metrics Quality Plan Scorecard Security Control Scorecard
ITIL Framework1. Production Support Plan
2. Support Service Overview
3. Support Service Organization
4. Service Management
5. Service Delivery
6. Environment
7. Appendices
Approach Onetime consolidate and revision Support ongoing enhancements Semi-annual review and quality
assurance activities Support recurring client/third party
audits
Change Management Applying naming convention for
documents, folders and solutions Management the shared folder
structure Managing dependencies Source control operations
Content Management Tools Advantages to using SharePoint are as
follows: Protects users from accidental file loss Allows backtracking to previous version of
a file Allows branching, sharing, merging, and
management of file releases SharePoint’s unique ability to manage
the Website folder structure provides the control necessary while providing flexible access to critical information.
Project Plan
Project Metrics
Quality Plan Scorecard
Security Controls Scorecard