Itm110 how does sap solution manager support sap hana

SAP TechEd 2013

ITM110How Does SAP Solution Manager Support SAP HANA?

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Agenda

1. Introduction: SAP Solution Manager and SAP HANA

2. How to connect SAP HANA to SAP Solution Manager?

3. Monitoring of SAP HANA via SAP Solution Manager

4. Doing Root Cause Analysis of SAP HANA with SAP Solution Manager

5. Extend your Change Control Management towards SAP HANA

6. Even More Valuable Features of SAP Solution Manager


What is SAP Solution Manager?Introduction

Change

Build SAP like a FactoryRun SAP like a Factory

Business Process Monitoringand Analytics

Monitoring of Systems, TechnicalScenarios and End User Experience

Build Execution

Test Execution

Deployment execution

Build Mgmt

Test Mgmt

Release & Deployment

Mgmt

Design Mgmt

IT Service Management

Minor ReleaseUrgent Change

IT Portfolio and Project Management

Project

Portfolio

Major Release

BusinessRequirementEnhancement

Incident

Problem

Request for Change

Service Request

SingleSource of Truth

SAPSolutionManager

SAP Solution Manager supports SAP HANA (as of SAP Solution Manager 7.1 SP05)


SAP HANA as Part of the Customer Solution

SAPHANA

SAPERP

BW on HANA

SAPCRM Warehouse

SAP EPPortal

SAP Solution Manager supports your entire solution (including SAP HANA)

HANAStudio

SybaseUnwired Plattform

SAP SRM

SAPSCM

SAP Business

Client

SAP GUI


Supporting SAP HANA – Two Use Cases

Native HANA Usage

Application logic managed by SAP HANA

SAP Solution Manager receives data from HANA studio (and SAP Business Objects)

Integration Scenario

Application logic managed by SAP NetWeaver AS

SAP Solution Manager receives data from SAP NetWeaver AS and HANA Studio

SAP HANA

SAP NetWeaverApplication Server

Client

SQ

L

MD

X

SAP HANA

SAP Business Objects Business Intelligence

Client

XS

Application

Client Client

HT

TP

(S)

Data Models

Side-By-Side Scenario

Application logic managed by SAP NetWeaver AS

SAP Solution Manager receives data from SAP NetWeaver AS and HANA Studio

Replication with existing DB

SAP HANA

SAP NetWeaverApplication Server

Client

ExistingDB

Connect SAP HANA to SAP Solution Manager


HANA and SAP Solution Manager Data Exchange Flow

SAP Solution Manager SAP HANA Host

CPU

Memory

File system

SAP HANA Database

Logs

<< pull >>

sldregSLD

Dia

gnos

tics

Age

nt

Database StructureInformation

push

TechnicalMonitoring

Root Cause Analysis

SystemMonitoring

File System Browser

LMDB

Availability

SAP Host Control


Technical System Setup in Solution Manager

Guided Procedure in ‘Configuration’Workcenter:

Set up SAP Solution Manager Setup of DBACockpit Setup of Performance Warehouse Setup of Technical System Monitoring

Setup of the Managed System: Assigning Diagnostics Agent to system System Parameters:

– Database Related Configuration– Enterprise Manager

Starting Extractors


SAP EarlyWatch Alert - Overview

Customer

SAP Support

SAP

Contact Customer

If red rating

automated forward to SAP*

Send EWA Data

Monitored System

SAP Solution Manager

Collect Data Process EWA Data Check red rated EWA Report

Deliver Services

(for example Early Watch)

Implement

recommendations

Check EWA Report

Implement

recommendations

Contact Customer and create Service Plan

31

45

2


Setup of SAP EWA in SAP Solution Manager

Required RFC Destinations: READ Destination (from Solution Manager to the

Managed System) RFC Destination from the Managed System to

Solution Manager (to the Application Client)


Configuring Technical Monitoring

Configuration Workcenter Technical Monitoring Assign Monitoring template

Adapt template to your requirements (scope, incidents, e-mail and SMS notifications, reporting …)

Monitor your SAP HANA with SAP Solution Manager


Managed Systems

Introducing Monitoring and Alerting in SAP Solution Manager


Monitoring & AlertingInfrastructure Diagnostics Agent

Metric ViewerAlert Type

Alert Details

<< pull data >>


SAP Solution Manager – System Monitoring

Availability Alerts (by Hostagent)

Configuration Alerts(by DBA Cockpit)

Special SAP HANA Alerts (Exceptions)(by DBA Cockpit)

SAP HANA Performance Alerts- Memory Usage- CPU Usage(by DBA Cockpit)

Database metrics in SAP Solution Manager reflect all alerts from SAP HANA Studio / DBA Cockpit

View on complete stack


Monitoring “modern” BI scenario and objects

SAP BI Platform Systems (BusinessObjects Enterprise)

BO Jobs

Reports

SAP Business Warehouse Systems(SAP BW)

Queries / Templates

Process Chains

BO Web ApplicationServer Systems

BOE Web

Application

BI monitoring scenarioMonitored systems in BI scenario – grouped by BI component type.

Monitored BI objects (process chains, queries and templates in SAP BW system; jobs in BO system)

End user

SBOP DataServices Systems

SBOP DS

SAP ERP Systemsrunning SLT

Real Time push - SLT

Backend Systems/ Data Sourcese.g. SAP ERP

SAP HANA Databases(SAP HANA)

Infoprovider


Operations ControlFundamentals Training and Training on the Job while operating SAP HANA

Threshold value exceeded!

1. Utilize established SAP Solution Manager functions

2. Knowledge Articles explain how to handle exceptions

3. Notifications lead to Guided Procedures that document the individual steps Daily/weekly/monthly HANA

Database Administration tasks Handling of HANA Database

Alerts

4. … and provide access to required activities

1

3

42


Guided Procedures for Manual Monitoring Activities

Guided procedures for regular manual checks and administration tasks for BW, SLT, and SAP HANA

Accessible from technical administration work center – guided procedure browser

Integration with task management in development


Deployment Best Practice for SAP HANAHow to learn and incorporate it into customers IT Service Management

Getting Started

• Self Learning• Fundamental Knowledge Assets

Knowledge Assets

Training-on-the-Job

• Workplace & role oriented• Event based resolution

guidance


SAP Enterprise Support Academy

Expert Guidance

• Meet the expert sessions• Expert Guided Implementation• Individual request or issues

resolution

Intranet

Internet

Knowledge Assets

Knowledge Article

Guided Procedures

Guided Self Services

SAP Backoffice

Full Integration into E2E Monitoring & Alerting Infrastructure

Learning Studio


End-to-End (E2E) Root Cause Analysis for SAP HANA

E2E Workload AnalysisE2E Change Analysis

E2E Exception Analysis E2E Trace Analysis

System, Host & Database Analysis

HANA Parameter

History and

Change Analysis HANA Memory

Usage analysisCapacity analysis

for HANA Column

and Row Stores

Detailed Tracing

of HANA Queries Detailed Error

Statistics about

HANA Issues


Example: HANA Server Trace


Example: Change AnalysisDatabase Changes - Overview

Shows number of HANA DBparameter changes over time


Example: Change AnalysisDatabase Changes – Details

Shows singleHANA DB parameterchange history

Example: How to handle configuration alerts?


Sample: Handling of a Configuration Alert via Guided Procedure

This example shows a configuration alert on the parameter log_mode. Correct setting of this parameter is vital for ensuring recoverability of the database.

The screenshots also show another configuration alert due to an incorrect value for parameter Mergedog.


Handling of Configuration Alerts

Both Configuration alerts can be handled along a Guided Procedure available in SAP Solution Manager (as of SAP Solution Manager 7.1 SP8).

While changing the Parameter Mergedog to its recommended Value is simple and can be performed with standard procedure for parameter changes, the change of log_mode parameter requires some additional steps, e.g. performing an initial backup.

Guided Procedures can be accessed from Technical Administration Workcenter


Guided Procedure for changing Parameter log_mode


Change Parameter Value

The incorrect HANA Parameter can be identified in DBACockpit.

In case the Database user used in DBACockpit connection has sufficient authorization, the Parameter change can be performed directly in DBACockpit, otherwise access to HANA Studio is needed.


Guided Procedure tells you the full story

In order to achieve database recoverability, not only the log_mode parameter needs to be changed but also additional steps like performing a Backup and restarting the database are required.

Change Control Management


Main Scenarios for SAP HANA Usage

Scenario: HANA without ABAP

SAP Smart Meter Analytics 1.0 Powered by SAP HANA

and others …

Example:SAP Smart Meter

Analytics 1.0, HANA Analytical

Foundation (HAF) Powered by SAP HANA

CTS+

Scenario: HANA with ABAP

Example:SAP Business

Suite Powered by SAP HANA (ERP,

CRM, SCM)

CTS


Which HANA content can be transported?

All HANA content can be part of a Delivery Unit.

A Delivery Unit (DU) contains all objects of the assigned packages, like Attribute View, Calculation View, etc.

Also XS Engine-Server Content (client/server JavaScript files), HTML, images, etc. can be included.

Delivery Unit

Attribute Views

CalculationViews

.js Files

HTML Files

Images…

AnalyticViews


Entity Model for Transportable HANA Content

HANA Artifact

PackageDelivery

Unitn 1 n 1

SAP HANA Transport Management IntegrationHANA with ABAP

Click icon to add picture


What is Change and Transport Management (CTS)?Typical basic transport landscape

Application Landscape

DevelopmentSystem

Start Import Release

Request Start Import

Import Import

CreateTransportRequest &

ExportCTSDomainController

Quality/Test System

Productive System

…


SAP HANA Transport Management IntegrationMotivation

Bridging Two Worlds SAP HANA Artifacts not “known” by ABAP AS SAP HANA Artifacts need to be transported

together with ABAP Development Objects Existing Know-How in ABAP Lifecycle

Management (LM)

Goal ABAP LM takes the lead SAP HANA Artifacts are being imported/exported

and transported by the ABAP ASSAP HANA

DevSAP HANA

Test

ABAP Dev ABAP TestABAP LM

Export SAP HANA Artifacts Import SAP HANA Artifacts

ABAP LM transports SAP HANA Artifacts


SAP HANA Transport Management IntegrationDelivery Unit Abstraction: SAP HANA Transport Container

Logical Transport Object Delivery Unit being represented by an own ABAP

logical transport object SAP HANA Transport Container contains Delivery

Unit

Seamless Integration SAP HANA Transport Container can be

transported like any other development object Export process and transport request handling

done in Developer Studio Import process automatically done by ABAP

Lifecycle Management


SAP HANA Transport Management Integration

Standard Lifecycle Management SAP HANA Delivery Unit in transport request

together with other standard development objects Standard release Standard transport through landscape

Transport Request

ABAP Objects

HTC

Delivery Unit

Package

HANA Artifacts

SAP HANA Transport Management Integration(SAP HANA without ABAP)

Click icon to add picture


SAP HANA Transport Management Integration

Transport Request

Delivery Unit

Package

HANA Artifacts

HANA Artifact

PackageDelivery

Unitn 1 n 1

SAP HANA Studio Environment for creating HANA Artifacts (Content) Enable HANA Studio to connect to CTS+ Web Service Attach Delivery Unit to CTS+ Transport

Enhanced CTS (CTS+) Creation of Transport Request in Transport

Organizer Web UI CTS+ will manage export and deployment

of transport in ongoing systems


CTS+

Orga-nizer

CTS System

Landscape

Deploy WS


Deploy Client

ABAP Java

3

HANA Source

HANA

SAP HANA

4

2

Using CTS+ with HANALandscape – What runs where?

HANA Target

HANA

SAP HANA

HANA Target

HANA

SAP HANA

1


Using CTS+ with SAP HANA SPS5Landscape - Transporting HANA Content

HANA

TMS System-Landscape Configuration – Representation of HANA Systems

TD1(DEV System)

Automatic attach CTS+ transport request

Model

TEST

TD2TD1

TEST

XYZ

Collect data

Transport Request

Transport RequestTransport

Request

Transport Request

Transport RequestTransport

RequestApplication

TypeHANA

ApplicationType

HANA

TD2(Test System)

TD3(Prod System)

TransportOrganizer

Web UI

Promotion of Data Model

Start the import in TMS to process the job

Start the import in TMS to process the job

TD1 TD2 TD3

SAP HANA StudioAutomatic Deployment

Automatic Deployment

2

1

3

4

5

7

8

HANA SPS05 HANA SPS05 HANA SPS05

6 Automatic Activation 9

Automatic Activation


Using CTS+ with SAP HANA Prerequisites

To be able to use CTS+ with HANA some prerequisites apply:

CTS+ System:

• SAP Solution Manager 7.1 SP5 with CTS Plug-In installed

• Note 1731044 - HANA content deployment EJB plugin for CTS+ (7.0x)

SAP HANA

• SAP HANA SPS04

• Close Coupling with HANA SP5

https://service.sap.com/sap/support/notes/1731044


Schematic Overview - Change Control Management for HANA

Scenario: HANA with ABAP

CTS

Scenario: HANA without ABAP

CTS+

Transport Request

ABAP Objects

HTC

Delivery Unit

Package

Transport Request

HANA Artifacts

Delivery Unit

Package

HANA Artifacts


Change Control Tools of SAP Solution Manager for SAP HANA

SAP Transport Management System

Quality Gate Management Change Request Management

HANADevelopmentSystem

HANATestSystem

HANAProductiveSystem

Other Capabilities of SAP Solution Manager(Samples)


SAP InnovationControl Center (ICC)

No unnecessary modifications

End-to-end integration, including custom components

SAP’s Control Center Approach

Integration Validation SAP OperationsControl Center (OCC)

2FTE per shift run the solution

4 hour issue resolution SLA messages with prio very high

SAP AGS continuously progressed from purely reactive support, to proactive support, to accelerating innovation.

Customer

SAP

Development

SAP Mission Control Center (MCC)

Functional Center of Expertise


Your InnovationControl Center

Innovation Control Center – The ApproachBuild SAP Like a Factory with Innovation Control Center

Secure yourimplementation project

Protect your investmentby end-to-end validationof all integration aspects.

Get ready for the operations phase

Prepare for smooth,non-disruptive operations.

Setup the control center and governance model

Provides structured access to experts in SAP back-offices (development,

consulting, etc.).

Maximize the usage of standard functionality

Position best practicesand avoid unnecessary

modifications.

SAP Mission Control Center

Zero Modification

Integration Validation

Preparation of Operations

Blueprint Analyzer

Landscape Navigator

Quality Gate Manager

Issue Dashboard

Integration Validator


Custom Code Management – Optimize Your Code with HANA

Main drivers for optimizing custom code for the Suite on HANA migration:

• Discover the potential and take the opportunity to drastically improve the performance of long running transactions using HANA functionality

• Restore the performance of transactions due to performance impacts of HANA migration

• Fix functional degradation due the HANA migration

Fix

Restore

Improve

There is no need to adapt everything!Identify what needs to be done and where improvement potential is available


SAP HANABusiness

ProcessesSAP

applicationsIT

infrastructure3rd-party

Applications

ITSM supports the whole IT landscape

Incident Management

Service Request Management

Problem Management

Change Management

Knowledge Management

SAP ITSM

Incident &ServiceRequest

Management

ProblemManagement

Service LevelManagement

KnowledgeManagement

ChangeManagement

Service Asset & Config

Management

Service Asset & Configuration Management

Service Level Management

IT Analytics

IT Service Desk


Example 1: Incident / Problem ManagementBest practice process

IT ExpertsITSupport1st Level

Business User

CreateIncident message

Analyze & Resolve

Provide Solution &

(auto)Update Incident(s)

Create Problem record

Create Request for

Change

IT Support2nd Level

Analyze & Resolve

Analyze & Resolve

Use integration with Knowledge Management

Create Knowledge

Article

Use integration in Change Management

Use integration with Root Cause Analysis

Use integration in Problem Management

Use impact analysis with Configuration Management

Search for related Knowledge Articles or Problems

Use multiple inbound channels.

Self Service, Email, Telephony, SAP Frontends and mobile App


Test Option 1

Test Option 3

SAP Connector, Quality Manager, Requirements Composer, Team Concert, ...

Business Blueprint

BPCA

Business Blueprint

Test Planning Test System Setup

Test Execution Change

DeploymentChange Impact Analysis

SAP SolutionUpdate

New SAPSolution

SAP Test ManagementProducts and capabilities integrated with SAP Solution Manager 7.1 SP07

Work CenterTest Workbench


Test Option 2

Test Automation FrameworkSAP Solution Manager

CBTA (SAP), QTP (HP), eCATT (SAP), other ISV tools

Adapter SAP Quality Center by HP SAP TAO

Summary


Summary

SAP Solution Manager fully supports you in operating SAP HANA

Connection between SAP Solution Manager and SAP HANA is done via Diagnostics Agent

Tailored Central Monitoring and Root Cause Analysis content is available

SAP Solution Manager enables central Change Control Management for your SAP HANA

Additional features of SAP Solution Manager further support SAP HANA operations


Deployment Best Practice for SAP HANAComprehensive suite of best practices on implementing and operating SAP HANA

Transition Migration versus Green Field Rapid Prototyping One-Step Migration In-Memory Optimized

Functions Custom Code Optimization Data Model Optimization Data Volume Management Supportability Setup

Operations RunSAP like a factory E2E Monitoring & Guided

Procedures E2E Performance Expert

Analysis SAP HANA Administration: Change Control Management SAP HANA Security

Fundamentals HANA Technology Data Marts, Data Warehouse

& Big Data SAP Business Suite

powered by SAP HANA SAP HANA Supportability

and Operational Tools

Architecture Sizing Technical Infrastructure Non-Productive

System Landscape Data Provisioning User Experience Development

SAP HANA

Expert Guidance - Meet the expert sessions & Expert Guided ImplementationsSAP Enterprise Support Academy

http://service.sap.com/dbp4hana

http://service.sap.com/dbp4hana


Further Information

SAP Education and Certification Opportunitieswww.sap.com/educationservice.sap.com/supportacademy

Watch SAP TechEd Onlinewww.sapteched.com/online

SAP Public Webscn.sap.com www.sap.com

http://www.sap.com/education

http://service.sap.com/supportacademy

http://service.sap.com/supportacademy

http://www.sapteched.com/online

http://scn.sap.com/welcome

http://www.sap.com/


SAP TechEd Virtual Hands-on Workshops and SAP TechEd OnlineContinue your SAP TechEd education after the event!

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SAP TechEd Online Access replays of keynotes, Demo Jam, SAP TechEd

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Boost cross-functional collaboration between the business and IT units

How it can help What it offers Where to find more

The SAP Enterprise Support Academy is a dedicated platform for simplified access to and consumption of SAP Enterprise Support offerings

http://service.sap.com/esacademy

https://www.sap.com/campaign/ne/newsletter/g_nl_subscription_enterprise_support/index.epx?kNtBzmUK9zU

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