1. www.etch.com August 31, 2009 Dear Childrens Hospital, As always...things went very well in the ER on Sunday. Rosa Buxton-Sutton Knoxville 2

2. Childrens Hospital NOTES 3 3. 4 4. 6 5. 7 6. 8 7. 9 8. Subspecialist Prole: Frankie Crain, M.D. 10 9. What is Lean? 10. 12 11. 13 12. New VP of HR impressed with staff camaraderie, commitment 14 13. Westbrook named pediatrician of the year 15 14. 16 15. 17 16. Q&A 18 17. 19 18. 2018ClinchAve.P.O.Box15010 Knoxville,Tennessee37901-5010 NON-PROFIT ORGANIZATION U.S.POSTAGE PAID PERMIT433 KNOXVILLE,TN