IT Managed Services

About ITS Technologies

ITS design, build and maintain mission critical IT systems on a global basis.

Our IT solutions mitigate risk, reduce costs and complexity, and provide our customers with a compelling and sustainable competitive advantage.

ITS are working towards a carbon neutral status, we operate one of the most energy efficient data centers in the UK and support charitable causes via our CSR initiatives.

Background• Heritage spanning 12 years

Originally TMGIT (Part of the TMG Group) Acquired RITS

• UK nationwide coverage Runcorn, Daresbury, Warrington, Redcar & Glasgow

Why Choose ITS?• Proven track record over 12 years

Outstanding reference sites across 100% of Clients

• One vendor, One solution, One point of contact Mitigate operational and commercial risk

• Agility and Creativity In house design

Smart IT Managed Services, IT Helpdesk and IT Support

Our Service Portfolio

ITS Technologies enable you to focus on your core business without having to worry about your IT infrastructure. We help you achieve a higher quality of service at a reduced cost .

• Complete Systems Integration• Proactive desktop, mobile, server installation & support• Service desk on an ad-hoc or contract basis• Provision of Collaboration & communication tools• Cloud, hosted & data centre services – data management

archiving storage & recovery• Infrastructure refresh• Security audit & compliance inc risk assessments and health

checks• Local Area Network (LAN) design, deployment & management

Tailored To Address Your Business’ IT Challenges• Are you under pressure to stretch your resources and deliver

more with less?• Do you need to provide higher levels of support to your business

with faster incident resolution?• Struggling to maintain control over your full lifecycle & total cost

of assets from purchase to retirement? • Do you need to improve the quality, speed and reliability of your

project deployments?• Are you worried about malicious threats to your IT asset base?• Unplanned service disruptions leads to lowered customer

satisfaction

We simplify and reduce complexity

though virtualisation of servers and

desktops

We offer excellence in service through our agile approach

to all client demands

Our advisory and consultative service supports your entire IT strategy

Fully Managed Seamless Systems

Integration Deployment

We deliver complete project

management of all technical

service enhancements

We plan, deliver and support migration from legacy e-mail

systems

Scope of our services • Fully managed service with full

lifecycle provision• Remote and onsite incident

resolution for software and hardware

• Asset tracking, proactive monitoring and gap analysis

• Proactive protection of desktop/laptop assets through enterprise grade firewalls, antispyware, antivirus, mandated patching and network quarantine

• Centralised automated patch distribution in place for all desktops

• Turnkey Systems Integrator approach

Our Solutions Solve These & Many More Challenges

• Boost your employees productivity

• Reduced operational downtime – 99.999% uptime guarantee

• Multi-vendor equipment support• Improved user experience • Understand the cost and value

of your IT assets • Improved business agility• Faster deployment of new

applications drives business growth

• Maintain the diverse skills needed to align your IT infrastructure with your business requirements

• Support your mobile workforce, home workers and virtual team while they are on the move

• We offer Microsoft® Office 365 within an ITS Technologies data centre environment

• Our Software as a Service (SaaS) solutions are designed with optimum scalability, performance and availability

• E-mail, calendaring, document creation and collaboration are business critical, so our SaaS platforms are resilient, reliable, highly secure, manageable and well supported

Bolero Smart Cloud Enterprise-grade cloud-based IT platform

ITS is Your Trusted Partner:

How we work:

• Funded Technology Tasters• Fixed Monthly cost of IT support aids

budgeting• Full service provision of hardware

software8 x 5 or 24 x 7 and bespoke support packages available

• Bespoke package built for you• 100% UK based team of certified

engineers

The V Team - Your Virtual Team

• Single point of contact Call Centre• Supplement your own internal

teams or Complete Systems Integrator Approach

• Access to a fully certified and trained team of technical specialists

• Ability to meet new demands• Trusted external delivery

capabilities in new or existing technology areas

• Reduce staffing process workload and time by 50%

• Amenable and professional resources

• Wide range of packaged services (Fixed Scope)

• Access to Consultancy Bundle

The UK Wide Network of Technology Experts

Case Studies

• Hardware & software 1st line support

• Remove the need for in-house IT engineers

• Provide certified technical onsite resource

• Project support• IT administration• Network support• Server support

• IT consultancy services

• IT project management

• Server consolidation• 1st and 2nd level

software support• Single point of contact• IT administration

• Preferred tenant IT provider

• IT hardware, software & telephony support

• Back office IT administration

• High availability and resilience planning

• Managed desktop support

• Local network & Wi-Fi support

“With a network of retail stores, ITS is able to deliver and support a real time environment, ensuring systems availability and resilience is key to this”

“ITS Technologies directly provide the required front line IT support services to a Global Manufacturer”

“Delivering superior service to a large organisation, giving them a central, single contact with a fixed monthly administration cost”

Some of Our Clients

More of Our Clients

ITS Technology offer a comprehensive hardware and software support service, with a highly responsive team who really understand our business needs. If we have any queries, no matter how big or small, we know that we can rely on ITS Technology to answer them promptly and thoroughly. The customer service we receive is first class and I would highly recommend their service to other companies.

Claire Severn

Wilton Centre Facilities Management

TechConsult Guardian Marine Testing

The Wedding Vine ContainerShip

Andrew ShawSteve GuestStephen Duffield

Michael Colledge

ITS have been invaluable in providing on-site IT support. From the moment the we moved into The Wilton Centre we were relying on a provider we knew from past contract but who were 50 miles away. From the moment we knew of ITS we have had a superb Network, Desktop and Server Support. The advice and knowledge that ITS have provided has been remarkable and always helpful no matter what the subject. IT is key to any business and ITS have been instrumental in helping us grow our business rapidly. We have no hesitation in recommending their services to anyone.

ITS and its staff have been extremely helpful in all our IT planning and maintenance over the last 3 years. They have always offered a first class service and resolved any problems and issues that have arisen with our systems, quickly, efficiently and cost effective. I highly recommend ITS to any size organisation requiring assistance with their current or future IT systems, you will not be disappointed.

We have used ITS as our primary on-site IT support since 2001. They have always been responsive, helpful, friendly, trustworthy and honest. ITS have helped us on many occasions – from advice on suitable hardware and software to installation, networking and troubleshooting. Their expert service is fast, reliable and offers great value for money. As such we have no hesitation in recommending ITS to all our tenants.

I would recommend ITS without hesitation. The service is quick, reliable and all problems have been dealt with promptly. Their on-site support is invaluable to our business and we will continue to use ITS moving forward.

What Some of Our Clients Say

ITS Technologies LimitedR&D and Innovation CentreDaresbury Science & Innovation CampusKeckwick LaneDaresbury, Cheshire, WA4 4FS

ITS Technologies Limited Head Office The Heath Business & Technical Park Heath Road South Runcorn WA7 4QQ

ITS Technologies LimitedNorth East Regional OfficeThe Wilton CentreWiltonRedcar, Cleveland TS10 4RF

THANK YOU

Contact Us

ITS Technologies LimitedVoice: + 44 (0) 844 856 9966Fax:    + 44 (0) 844 856 9977Email: info@its-technology.netWebsite: www.its-technology.net