Date post: | 07-Aug-2015 |
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Technology |
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ABOUT MEFather of 5
Grandfather to 2 Born in Delaware
Lived in climates with temperature deltas of over 170 F
ABOUT MEWorked at Target since 2000(ish)
Chase Bank for a few years Too many kitchen jobs prior to count
(not a Test Kitchen plug)
QUICK CONTEXT[ITSM] is thus concerned with the implementation of qualityIT services that meet the needs of customers, and is performed
by the IT service provider through an appropriate mix ofpeople, process and information technology.
https://www.axelos.com/Corporate/media/Files/Glossaries/ITIL_2011_Glossary_GB-v1-0.pdf
THREE TAKE-AWAYS, TWO TOPICS:ITSM AND IAC
ITSM Governance is a key differentiator(/enabler) to anenterprise IAC movement {quality}
ITSM Governance, as an obstacle to IAC, will be more ignoredthan acknowledged (because code wins!) {meet the needs}
ITSM Governance can be accomplished through the(same)/similar principles of CI/CD {mix of three}
KEY TAKE-AWAY #1ITSM Governance is a key differentiator for enterprise
adoption of IAC
https://farm9.staticflickr.com/8160/7214525854_41ea7719a4_o.jpg
KEY TAKE-AWAY #1Quality: measurement in the form of a consistent &
predictable result(s) against similar kinds of products orcommon types
KEY TAKE-AWAY #1Defining the success/fail criteria, for quality, comes from
customers!
http://www.giftedwithgrit.com/wp-content/uploads/2014/01/successimage.jpg
KEY TAKE-AWAY #2When used as an obstacle, the bold and clever will look for
workarounds to the process.
http://r.fod4.com/s=w750,pd2/o=80/http://p.fod4.com/p/media/d9d2001d35/kmff9BhTGGkOkhU1AhxI_Drawer%20Lock.jpg
KEY TAKE-AWAY #2Feedback can be enabled with velocity => continuous,
automated testing gives context; enables the community tobuild better software, systems, applications, stacks
KEY TAKE-AWAY #2Important CHANGE domain metadata for ITSM:
Who requested the change?
What is actually being changed?
When is the change being implemented?
How well tested is the change?
KEY TAKE-AWAY #3Lean back on the DevOps practices to understand the mix of
people, process, and technology in ITSM
KEY TAKE-AWAY #3Value Stream your process with real data to enable process
reviews and find the X/Y coordinates of what to work on
http://upload.wikimedia.org/wikipedia/commons/9/99/ValueStreamMapParts.png
KEY TAKE-AWAY #3We leverage CI/CD to not only deliver the end-to-end IT
asset but leverage CI/CD to manage and extend the serviceslayer - iteratively
We landed on Chef for config/state management But that's only part of the tech stack ...
KEY TAKE-AWAY #3Rationalize patterns > the implementation tool; and use atool that empowers your community to feel safe to invest
his/her respective time
- Customers first on both sides of the governanceconversation- ITSM governance needs as much as every othercomponent of the IT delivery- Use small, iterative changes to evaluate progress; allowspeople to see revel in battles won and quickly forget aboutthose lost
RECAPITSM AND IAC
kaizen
Special thanks for the infra crew @TGT
THE END- @TheDesktophero - Check out the @TGT booth in the expo- -
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