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Changing times, changing approaches &
ITT Dublin mobile library catalogue
Niamh Walker-Headon, Systems Librarian, ITT DublinBy PresenterMedia.com
SummaryAbout Library ITT Dublin & our approaches to ensuring continuity of service provision
Why & how implemented> time scale etc.
Live demonstration
Statistics
Background
Changes
Usage
Mobile Catalogue
Working example
Marketing Steps taken, examples of coverage received.
Background, Context & Challenges
Solutions Space, desk, online services
Background
About Library ITT Dublin
Founded 1992
Visits 2010: 223721
Use MILLENNIUM
Registered users c.5,000• FTE. C.4,000
Usage and statistics are up on everything except ILL’s
Background
Stock: c.99000 • Print: c. 40,000
• Circulation 2010: 42639• Mostly electronic usage:
• Use of proxy access 2010: 744062 • Web page views 2010: c689000
Most checked out subject area: • Social Sciences
• This is a significant change, as prior to 2010, it was decision making and information management that was the most checked out area.
About Library ITT Dublin
Context: Staffing
Full staff compliment before embargo [head count] : 15
• Current staff [head count]:11• Out of semester [summer etc]: 8• % reduction [head count] : 27
> Challenge
Context: Space > Issue on LibQualSeating: 350PC’s, Laptops and Notebooks: 63Group study, 3 bookable rooms, eight open access tables.
(always full) > designed for less students than we have> Challenge
Space improvements 2010
Challenges
Challenges • Develop service, with reduced staff
• Recruitment embargo• Reduction in budget• Skills shortage:
• No programming specialist in the library
• No funds to outsource programming
• Work with existing budget – or smaller
• Cost of in-house development outstrips purchase of service
Continuing and developing services
Reduction in
budget
Reduction in
staffing
Solutions > Staffing & Desk service provision
•Hours for desk service have changed
•Circulation statistics have been used to ensure times of
high demand are covered
•Library opening hours differ from desk opening hours
•Opening with attendants only
•Supported by Self Service Centre:
•Borrow
•Return
•Renew
•View basic account info
Solutions > Staffing & Desk service provision
•Increase in borrowing entitlements• Over last 8 years from 3 to 10• Doubled borrowing period
• Less holds
•Reduced staffing commitment to desk service by 50%
•Reassignment of duties/roles•Not possible with out flexibility and dedication of staff
Patron account management online including PIN resetNew Services to promote subscription usage & simplify IL:
• Researcher suite •Federated search •Open URL link resolver•Database & Journals A-Z•Electronic resource management
Three online “How to” tutorials
Solutions > Staffing & Online ServicesWeb team reduction in staffing [head count] 50% Have
been pragmati
c
MAJOR CHANGE IN POLICY & WORKFLOW
Allow for submission of ILL online via Open URL server, directly into LMS. Agreed with BL & Subito
•Reduction in staff time needed for ILLs•New online search services lead to reduced no. of ILL’s submitted, and amount of checking staff need to do per request•No printed paper trail•Patrons are finding materials themselves and not needing to use the ILL service as much. •Have to have complete citation to submit an ILL
•No. of ILL’s is down, but usage of the open link resolver is at +7,100
Solutions> Staffing for ILLOnline ILL
Is it working: Federated Search Feedback Survey 2010 Space:
Increased usage: Gate count by Nov + 45000. Gate count on group study to date + 36800
Survey for feedback on Researcher Federated Search service highlighted a few easy changes we could make.
Top ten pages/services highlighted on top of page / home page
Removal of branding and jargon
Find ITT > Find Articles
Reduction of number of clicks needed to get to book rooms, access exam papers, search for a citation, etc.
Solutions > Online Services Web site
Blog stats showed very little traffic except for search engines crawling, and when we held a competition on it.
Institute created an account on both Facebook and Twitter 1 year trial of Facebook and Twitter at the Library
Have more followers than we did on the blog on both
Easier to post to Facebook. All desk staff trained to post. No longer only web team
Solutions > Staffing & Web 2.0 Online Services Blog > Facebook & Twitter
Increased use of mobile friendly browsers. For example:
•August 2008 0.72% of use = Safari web browser, used on mobile devices
•August 2009 1.91%
•August 2010 3.91%
•December 2010 4.87%
Why a mobile catalogueVery rare to see a student or staff member without a mobile!
Opera Mobile
Skyfire
Google Android
Bolt
Other browsers
What is a mobile device
•Smartphone•Iphone•Ipad•PDA•BlackberryEnterprise digital assistants can further extend the available functionality for the business user by offering integrated data capture devices like barcode, RFID and smart card readers. From http://en.wikipedia.org/wiki/Mobile_device
It is a pocket-sized computing device, typically having a display screen with touch input and/or a miniature keyboard
1. Library thing’s Library Anywhere
• An established player• Known to work with LMS, but not platform dependent
• Reasonable pricing
Solutions > Mobile CataloguePossible products
3. III’s Airpac Millennium product
• Proprietary product. • LMS dependent • Costly
5. Boopsie• Minimal staff resources required• Fast & Affordable
4. In - house design • No programmer• Subscription to external service cheaper than time needed to develop in-house.
• Slow development • III users group – developing css to share.
2. MobileCatDeveloped at the Tri-College libraries, MobileCat provides a mobile-ready interface to III WebOPACs. It is written in PHP. An example of this web application can be viewed at http://m.tripod.brynmawr.edu
Library Anywhere Implementers 1616 Libraries
http://www.librarything.com/wiki/index.php/LTFL:Libraries_using_LibraryThing_for_Libraries
Boopsie Implementers
http://www.boopsie2.com/libraries_clients.html
Implementing Library AnywhereLibrary anywhere selected Order created and issuedAccount Access on Librarything enabled Edit pages in WYSIWYG interface
• It is a micro site• Library thing do all the work• Xml editing available if wanted but not
required.View mock up to testJavascript placed on library web site
How we did it
Implementing Library AnywhereTesting•Web browser > Safari, IE, Firefox •Test iphone / ipad app •Test android app
Launch
Time frame c.2 weeks from order creation
Could be less now, as we were early adopters
How we did it
Library Anywhere Usage Statistics
Library Anywhere Usage Statistics
Library Anywhere DemonstrationAnyone with a mobile device?
•Go to http:millennium.it-tallaght.ie/ • Follow the prompt
•Visit the mobile homepage at: • Universal version:
http://www.libanywhere.com/la/302•Download the app at:
• Iphone & Ipad: http://itunes.apple.com/us/app/libanywhere/id397718881?mt=8
• Android: market://search?q=pname:com.phonegap.LibraryAnywhere or search Library Anywhere on Marketplace
View homepage, Catalogue Search, Login Screen, Renew, Databases with mobile versions
Marketing
Good marketing opportunity for the library:
• On Campus• In Local Community• National Library Community• International Library Community
Gratuitous Images of published articles and press releases follow.
Irish Library News
Tallaght Echo Promotion Local weekly newspaper – follow up article requested by paper
Bowker Press release mentioning Library ITT Dublin
Promotion on Moodle
Promotion on Moodle
Cilip Gazette, p. 3, 11th November – 1st December 2010.
Questions???Thank you for your attentionContact: e-mail: [email protected] or ph: 01 4042151
References & Further Reading Library ITT Dublin goes Mobile!!!, IRISH LIBRARY NEWS, no. 308, December 2010 ; http://www.librarycouncil.ie/irishlibrarynews/past-issues/december-2010-308/ IT library goes mobile, TALLAGHT ECHO, THURSDAY November 4TH, 2010; http://edition.pagesuite-professional.co.uk/launch.aspx?referral=other&pnum=&refresh=6Qw1t0Y83Df0&EID=77e57e9d-4a1f-4406-9499-f590c18395a4&skip=true Bowker press release, 22 October 2010; http://www.bowker.com/index.php/press-releases-2010/627-itt-dublin-becomes-the-first-library-in-uk-a-ireland-to-implement-library-anywhere-from-librarything-for-librariesLibrary Anywhere app gets first UK & Ireland customer, CILIP GAZETTE, p. 3, 11th November – 1st December 2010; http://edition.pagesuite-professional.co.uk/launch.aspx?referral=other&pnum=&refresh=pA1740kW1qY2&EID=2e1a38fc-2027-4ed6-aea8-331774abda4a&skip=true Library Thing for Libraries: http://www.librarything.com/forlibrariesMobile device, WIKIPEDIA: http://en.wikipedia.org/wiki/Mobile_deviceReSearcher Suite: selection and implementation – the hosted option, LIBRARY HI-TECH NEWS; http://www.emeraldinsight.com/journals.htm?articleid=1858832 Library Anywhere Implementers; http://www.librarything.com/wiki/index.php/LTFL:Libraries_using_LibraryThing_for_Libraries Boopsie Implementers; http://www.boopsie2.com/libraries_clients.html