0
ITU-BDT Arab Regional Workshop
on Digital Financial Inclusion
Vishal Mathur
Head of Strategic Engagement, Middle East & Africa, GSMA
Session 4: Digital Financial Services: Access,
Infrastructure, Security, Digital Identity, Authentication and
Risk Management
Digital empowerment
Regulation
Yearly action plans
Connected LivingPersonal data Digital commerce Network 2020
VISION 2020 PROGRAMMES DEVELOPED BASED
ON DEEP ANALYSIS OF FUTURE INDUSTRY TRENDS
WHAT ARE
OPERATORS
OFFERING?
3
MOBILE CONNECT IS…
SECURE
CONVENIENT
DIGITAL
AUTHENTICATION
© GSMA 2015
CONVENIENCE, SECURITY AND PRIVACY
Personal Data – Mobile Connect4
By replacing passwords and hardware
access tokens, Mobile Connect simplifies
the consumers’ every day life
68% of users say forgetting passwordsis a significant problem
Sources: GSMA Consumer Research 2015, Cyber Streetwise
40% of users admit to using the forgot password feature once a month
5
WHAT PAIN POINTS IS IT SOLVING?
• FORGOTTEN PASSWORDS
• CONVENIENCE OF SIGN-UP, SIGN-IN
• SHOPPING CART ABANDONMENT & MORE COST
• IDENTITY THEFT
• DATA PRIVACY
• FRAUD
WHAT ARE THE DIFFERENTIATORS?
• IDENTITY ASSURANCE
• USER TRUST & CONSENT
• OPEN STANDARDS
• PRIVATE AND SECURE CHANNELS
• FOUNDATION FOR SECURE IDENTITY MANAGEMENT
• ECONOMIES OF SCALE
Copyright © 2016 GSMA. The Mobile Connect logo is a trade mark registered and owned by the GSMA
THE GLOBAL GROWTH OF MOBILE CONNECT WITHIN 18 MONTHS
Personal Data – Mobile Connect7
2Billion
Malaysia
Bangladesh
Indonesia
Myanmar
Switzerland
Thailand
Philippines
Finland
China
Morocco
Egypt
Mexico
Pakistan
Apr May Jun Jul Sep Oct Nov Dec Jan Feb MarAug
42m
Australia
70m
Bangladesh
85m
Spain
178m
Peru Turkey
Argentina
Mexico
622m
Indonesia
SpainChina
France
Italy
2.5Billion
Thailand
India
Sri Lanka
26m
Mobile Connect has grown at an exceptionally rapid pace, and is available
today to more than 2.5bn mobile users
8
ACKNOWLEDGEMENT WITHIN REGULATORY CONTEXT…
…and others in progress…
© GSMA 2015
BETTER USER ENGAGEMENT FOR DIGITAL SERVICE PROVIDERS
Personal Data – Mobile Connect9
74%of users abandoned their shopping cart in 2013 up from 69% in 2011
$4tn the value of abandonedtransactions in 2014
63%of which is potentiallyrecoverable by savvy online retailers
Sources: GSMA Consumer Research 2015, Forrester, BI Intelligence
86% of consumers have left a website when asked to register
Today, less forgotten passwords reduces operating costs and ensure less abandoned transactions.
In the future, attributes like location will improve the user experience and further reduce risk of identity theft, growing loyalty, market share and delivering consumer insights.
NEXT STEPS
© GSMA 2015
LEARN MORE ABOUT MOBILE CONNECT
Personal Data – Mobile Connect11
Mobile Connect website:https://mobileconnect.io/
Mobile Connect Developer Portal:https://developer.mobileconnect.io/
Personal Data programme website:gsma.com/personaldata
GSMA members Personal Data intranet:https://infocentre2.gsma.com/gp/pr/V2020/PDATA/Pages/Default.aspx
© GSMA 2015Personal Data – Mobile Connect12
QUESTIONS