Digital BankingSteps towards becoming the leading digital relationship bank in the Nordic region

Mikkel H. BrahmHead of

Domain ArchitectureNordea | Digital Banking

25+ years of experience in the fields ofSoftware Engineering and

Enterprise Architecture

Contact details: mikkel@brahm.dk https://dk.linkedin.com/in/mbrahm @mikkelbrahm

Group

Retail

Digital Banking

Wholesale Wealth

In a fragmented and uncertain market,we seek evolution rather than revolution

Open innovation Observation

Architecture in the Digital Ageis Outside (and Inside) Nordea

• Customer’s devices• Customer’s systems e.g. ERP• Device/Service Ecosystems• Social Networks• Search Engines• Open IAM solutions• Digital Documents• Public Databases• Payment Infrastructure• Market places

We seek empathic connection to our customers and end usersvia personae with emotions, hopes, wants and pains

Journey Map: 3 meter long posters becomes a focal pointas we struggle to fit everything into one simplified model

Old Nordea solutionsNew Nordea solutions

(Households, Corporates)

3rd party solutions

New Nordea Foundation Services

(RESTful)

Digital BankingBack-ends

Other NordeaBack-ends

3rd partyBack-ends

Three SAFe Release Trains are organized with the aim toDevelop and Operate (DevOps) the new customer solutions

Program Board: As teams commit to deliver,a shared plan emerges through negotiation

Confidence vote: Teams express confidenceand commitment with 0-5 fingers raised