ITU Regional Workshop for Europe and CIS Regions:
Using ICT to Save Lives24-26 April 2019 | Odessa, Ukraine
ICT Use In Emergency Situations:Initiatives and Solutions
Thomas BarmuellerDirector EMEA, Mobile & Wireless Forum
About the MWF
• The MWF is an international non-profit association
of telecommunications equipment manufacturers
with an interest in mobile or wireless
communications.
www.mwfai.org
Crisis Situations
Mobile Phones as Game Changers
How mobile phones power disaster relief
Paul Conneally, TEDxRC2Public Communications Manager
International Federation of the Red Cross and Red Crescent Societies
https://media1.britannica.com/eb-media/73/136073-004-57489415.jpghttps://www.ted.com/talks/paul_conneally_digital_humanitarianism/discussion#t-69054
Early Adopters
Early Adopters
How mobile phones power disaster relief
Paul Conneally, TEDxRC2Public Communications Manager
International Federation of the Red Cross and Red Crescent Societies
https://media1.britannica.com/eb-media/73/136073-004-57489415.jpghttps://www.ted.com/talks/paul_conneally_digital_humanitarianism/discussion#t-69054
https://www.ifrc.org/en/what-we-do/beneficiary-communications/tera/
Key Facts TERA
• SMS-based two-way communication tool
– Incoming SMS: key word recognition function allows
automated responses
• Minimising the use of host mobile operator’s
network and cell site
• Allows localising of information
• TERA v2.4: web link allows one user to interact with
multiple mobile telecommunication networks
• Designed to support workflow patterns of Red Cross
and Red Crescent
More Information about TERA
https://www.ifrc.org/en/what-we-do/beneficiary-communications/tera/
Ericsson: Emergency Wallet
https://www.ericsson.com/en/cases/2016/providing-rapid-relief-in-crises-with-mobile-money
Ericsson: Emergency Wallet
• Challenges:
– In crisis situations, urgent need for essential
provisions, e.g. food, water, clothing, shelter.
– Traditional ways for distributing aid often bureaucratic,
inefficient and inequitable
– Lacking financial infrastructure
• Solution:
– Mobile financial services solution designed for
deploying aid
https://www.ericsson.com/en/cases/2016/providing-rapid-relief-in-crises-with-mobile-money
Ericsson: Emergency Wallet Addresses …
• 4 main challenges:– Speed:
• Mobile money is significantly faster than distributing physical cash or paper vouchers.
– Transparency:• Donors and aid agencies need to know exactly how many
people received aid and how much value they received.
– Safety and security:• Distributing aid electronically is safer for both aid workers and
recipients than handling cash; theft of cash transfers fall by more than 50 percent
– Communication:• Needs change over time, impact assessment possible
https://www.ericsson.com/en/cases/2016/providing-rapid-relief-in-crises-with-mobile-money
Health System
Mobile phones to bridge organisational gaps
WHO Guideline: Digital Interventions for Health Systems
• Prompted by World
Health Assembly
Resolution on Digital
Health, May 2018
• Released 17 April
2019
• Key terms:
https://apps.who.int/iris/bitstream/handle/10665/311941/9789241550505-eng.pdf?ua=1
Digital Health
eHealth
mHealth
WHO Guideline:Key Terms
• Digital Health = broad umbrella term encom-
passing eHealth, as well as emerging areas,
such as the use of advanced computing
sciences in ‘big data’, genomics and artificial
intelligence
– eHealth = use of information and communications
technology in support of health and health-related
fields
• mHealth = use of mobile wireless technologies for health
WHO Guideline: Digital Interventions for Health Systems
• global ubiquity of mobile phones
• no longer a luxury; they are a necessity
• establish sustainable harmonized digital systems, [don’t get] seduced by every new gadget
• digital technologies are not ends in themselves
By ITU Pictures from Geneva, Switzerlandhttps://apps.who.int/iris/bitstream/handle/10665/311941/9789241550505-eng.pdf?ua=1, page v
Dr Tedros Adhanom Ghebreyesus, Director General, WHO
WHO Guideline:Key Attitudes
• Recommendations based on a critical evaluation of the evidence on emerging digital health interventions
• Recommendations examine the extent to which digital health interventions available via mobile devices are able to address health system challenges at different layers
• Equip health policy-makers with recommendations and implementation considerations for making informed investments into digital health interventions
• digital health interventions are not a substitute for functioning health systems
WHO Guideline: Prioritised Set ofDigital Health Interventions via Mobiles
• birth notification
• death notification
• stock notification and commodity management
• client-to-provider telemedicine
• provider-to-provider telemedicine
• targeted client communication
• digital tracking of patients’/clients’ health status and services
• health worker decision support
• provision of training and educational content to health workers (mobile learning - mLearning)
https://apps.who.int/iris/bitstream/handle/10665/311941/9789241550505-eng.pdf?ua=1, page xii
WHO Resources on Digital Health• WHO/ITU National eHealth Strategy Toolkit
– foundational resource to guide policy-makers
– https://apps.who.int/iris/handle/10665/75211
• WHO/ITU Be He@lthy, Be Mobile– collaboration to harness mobile technologies for communication
on noncommunicable disease (NCD) risk factors
– https://www.who.int/nmh/publications/be-healthy-be-mobile/en/
• WHO Global Observatory for eHealth– periodic surveys on Member States’ use of eHealth
– https://www.who.int/goe/en/
• WHO Digital Health Atlas – website-based technology registry for digital health activities
– https://digitalhealthatlas.org/en/-/
Device Capabilities
USA: 911 and Location Data Sharing• About 80 % of 911 calls from mobiles
• FCC: locate callers to within 50 meters at least 80 percent of the time by 2021
• HELO (Hybridized Emergency Location), 2015– Estimated 911 caller’s location using base stations and
WiFi access points
• RapidSOS, 2018– Internet protocol-based data pipeline
– delivers emergency location data by integrating withmany 911 centers’ existing software, which rely on industry-standard protocols
– https://www.youtube.com/watch?v=ZWW40iN47D
European Emergency Call E112
http://ec.europa.eu/galileo
European Emergency Call E112
• 2014/53/EU (Radio Equipment Directive)
– Based on Article 3(3)g “radio equipment supports certain
features ensuring access to emergency services”
• 2019/320/EU (E112 – Delegated Regulation)
– Adopted 12 Dec 2018, published 25 Feb 2019, applies
from 17 March 2022 onwards
• New standardisation request “E112”
– Tests and specifications to ensure that Galileo is used
– ETSI involved in consultation
– Implementing decision and annex to set requirements that
need to be addressed by harmonised standards
http://ec.europa.eu/galileo
Apple: Call Emergency Services
• iPhone 7 or earlier:– Rapidly press the side or
top button 5 times.
– The Emergency SOS slider will appear.
– Drag the Emergency SOS slider to call emergency services.
– After the call ends, iPhone sends your Emergency contacts a text message with your current location.
– If Location Services is off, it will temporarily turn on. If your location changes, iPhone sends update.
https://support.apple.com/en-us/HT208076#soscontactshttps://support.apple.com/en-us/HT208076#autocall
Apple: Call Emergency Services
• iPhone 8 or later:
– Press + hold the side button
and one of the Volume buttons
until Emergency SOS appears.
– Drag Emergency SOS slider to call
emergency services.
– Continue to press, instead of
dragging slider: countdown begins
and alert sounds.
– Continue to press until the countdown
end: iPhone automatically calls
emergency services.
https://support.apple.com/en-us/HT208076#soscontacts
Apple: Turn off Emergency Auto Call
• Open the Settings app on your
iPhone.
• Tap Emergency SOS.
• Turn Auto Call on or off.
• If off, the Emergency SOS slider
still works to make a call
https://support.apple.com/en-us/HT208076#soscontactshttps://support.apple.com/en-us/HT208076#autocall
Apple: Set up Medical ID• Open the Health app
• Tap the Medical ID tab.
• Tap Edit. If asked, tap Edit Medical ID.
• To make your Medical ID available from the Lock screen on your iPhone, turn on Show When Locked. In an emergency, this gives information to people who want to help.
• Enter health information like your birth date, height, and blood type.
• Tap Done.
https://support.apple.com/en-us/HT207021
SAMSUNG: Emergency Mode
• What is Emergency Mode?
– Extends standby time
– Conserves power for as long as possible by
• Decreasing screen brightness
• Limiting device functionality
• Home screen turns to a black theme
– Phone app can still be used for specific contacts and
emergency calls
– Note: Procedure to enable Emergency Mode might
differ depending on the product.
SAMSUNG: Turn on Emergency Mode
• Press and hold ‘Power Button’ until you see
power menu options
• Tap Emergency Mode
• If first use, accept ‘Terms and Conditions’
• Tap ‘Enable’ or ‘Turn On’
• ‘Emergency Mode Homescreen’ is shown
https://www.samsung.com/uk/support/mobile-devices/what-is-emergency-mode/
SAMSUNG: Emergency Mode Homescreen
https://images.samsung.com/is/image/samsung/p5/uk/support/lucidcx/tvupdates/emergencymode1.jpg?$ORIGIN_JPG$
Turn on ‘Flash’
Send current location
Browse Internet
Sound alarms
Make calls
Add more apps
SAMSUNG: Turn off Emergency Mode
• Tap on the three dots on the top right corner of
the screen
• Select ‘Turn off Emergency Mode’ or ‘Disable’
• Confirm your selection by pressing ‘Disable’
https://www.samsung.com/uk/support/mobile-devices/what-is-emergency-mode/
Huawei: Make Emergency CallIn an emergency situation, if your Phone is powered on and within the
service area, you can make emergency calls even if the screen is
locked or there is no mobile reception.
The emergency call feature is subject to your local regulations and
Internet service provider. Network issues or environmental interference
may lead to failed emergency calls. In emergency situations, do not rely
on your Phone as your only method of communication.
Open Dialer, or touch Emergency on the lock screen, enter the local
emergency number on the dialer, and then touch .
If your location has strong mobile reception and your Phone is
connected to the Internet with enabled location services, your
location will be obtained and displayed on your screen for reference.
https://consumer.huawei.com/en/support/how-to/newbie-guide/?resourceId=en-us00682605
Applicable product: PORSCHE DESIGN HUAWEI Mate 9
Sony: Emergency Contact Information / Call
• ICE (In Case of Emergency) information
– enter medical details, such as allergies and
medications
– information about relatives and friends who can be
contacted in case of emergency
– retrievable even when screen is locked
• Support of international emergency numbers,
e.g., 112 or 911, with or without a SIM card
inserted if within range of a network.
https://support.sonymobile.com/global-en/xperiaz3compact/userguide/emergency-calls/
Where to Look for Features of Mobiles?
http://www.gari.info
GARI: Find Phones that support ’Emergency Services & Location’
• Click on :
– ‘Phones’
– ‘Start Advance Search’
and scroll down to
section ‘Select Features’
– Tick box ‘Emergency
services & Location’ in
section ‘Hardware’, then
– “Search Now”
http://www.gari.info/index.cfm
702 Available Phones
110 Phoneswith
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May-2018 Aug-2018 Nov-2018
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http://www.gari.info
Annex ‘GARI’Global Accessibility Reporting Initiative
GARI covers …
121 features for mobile phones
67 features for tablets
61 features for smart TVs; and
52 features for wearables.
GARI Prolect Reach
650,000+ monthly page views
25% European Regulators use GARI
25 Companies Participate
18 Languages
GARI offers …
• An easy-to-use gateway for consumers on accessibility features of devices available.
• A tool that helps fulfilling obligations under the UN Convention on Rights for Persons with Disabilities (UN CRPD) by covering a set of accessibility features more extensive than any country’s existing requirements.
• Greater awareness of accessibility features within a range of products.
