Date post: | 18-Nov-2014 |
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Education |
Upload: | richard-boly |
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R I C H A R D B O LY ( @ B E A U R I C H LY )U . S . S TAT E D E PA R T M E N T, O F F I C E O F E D I P L O M A C Y
8 M AY 2 0 1 3P H I L A D E L P H I A
So Powerful on the Web, So Lame at Work
About Your Speaker, Richard Boly . . .
Career Diplomat
Director of eDiplomacy
Founded and ran a shrimp hatchery in coastal Ecuador
Helped launch the first Apple Macintosh
Innovator in risk-averse environments
What to Expect
Signs of Collaboration Tipping Point
KM vs. KL
Getting Started
Cloud vs. Behind-the-Firewall
First Steps
• Little Bets
• Pain Points
• Cultivating Advocates
Handling the “Incumbents”
Realistic Expectations
First, A Little History . . .
Wax-Sealed Diplomatic Note . . .
Disruptive Technology 1.0 . . .
Jump a Century, Had We Learned?
. . . Not So Much
Our Tipping Point . . .
Signs of A Tipping Point . . .
Asynchronous C L O S E D
Synchronous
Knowledge Management is Dead, Long Live . . .
Despite the Name . . .
Getting Started
Cloud vs. Behind-the-Firewall
Where To Start?
Persistent, Distributed Knowledge
Wikis are great for . . .ProceduresProcessesCode librariesQuick, real-time collaborationOpen, easily searchable institutional memory
Examples: Deskipedia
Examples: Collaborative Management Initiative
Examples: 2010 Haiti Earthquake
Content With Conversation
Blogs are great for . . .Replacing newsletterChange management (rumor control)Cross-over commonalities (bicyclists, runners, newcomers, etc.)Humanizing leadershipOn-ramp for the “voiceless”
Examples: Logistics Professionals
Examples: Social Media Hub
LE Staff Community – On Ramp
Ideation . . .
Turning water cooler conversation into actionRequires credible follow-throughDouble-edged swordCompanies do this better with customers than with the employees
Watch Out for . . .
Internal Networking Platform
Find Expertise in Unexpected People:How digital natives workPersonalized profilesFreely form groupsLink to work outputLink to personal interestsMake serendipity routine.
Examples: Hello.bah, SocialBlue
State: Corridor
Information Overload? No, Filter Failure
30
Build Your Filter
31
Curate Your Filters
32
Share on Corridor
33
Micro-Tasking: Future of Work?
Virtual Student Foreign Service Microtasking Platform
Prediction Markets Work, But . . .
Beyond Written Words
Parting Thoughts . . .
Reverse mentorshipPatienceMeasuring the bottom lineDon’t fall in love with your creationsGet out of the office - often