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JABRA SELLING TIPSYOUR ESSENTIAL GUIDE TO SELLING JABRA HEADSETS

JABRA SELLING GUIDEFind the right Jabra headset for your customers’ needs

Working Range Comms Devices Work Environment Jabra Solution Characteristics

Desk phone

Mobile+ desk phone

Mobile+ PC softphone

Desk + softphone

Softphone

Softphone

Desk phone

Mobile+desk+ PC softphone

Office centric

Noisy/open office

Quiet office

Quiet office

Noisy/open office

Quiet office

Open office

Open office

Quiet office

Noisy/open office

Noisy/open office

Quiet office

Quiet office

BIZ™ 2400 Duo/Mono NC*GN2000 Duo/Mono NC*

M5390

M5390 USB

GN9350e

GN9330e USB

10x better audio, build & comfortRobust with all-day comfort

70m range, Bluetooth® NC*, DSP**

70m range, MS OC certified, Bluetooth®

Seamless dual connectivityDSP**, 120m, lightweight

120m range, lightweight

BIZ™ 2400 MonoGN2000 Mono

M5390

BT530 USB

GN9330e USB


Superior noise blackout, Bluetooth®

120m range, lightweight

BIZ™ 2400 USB DuoGN2000 USB Duo

GN9330eGN9120 DuoGN9120 Flex

M5390

120m range, lightweight Duo speakers/NC*, 150m NC* Flex-boom arm, 150m


BIZ™ 2400 USB/MonoGN2000 USB/Mono

GN9120 Micro




150m range

Desk centric

Mobile centric

Users spend most

of their time out of

the office e.g. sales

staff and executives

Users spend most

of their time in the

office e.g. office

personnel, managers

and specialists

Users make calls

from their desks

e.g. customer service

staff or contact

centre agents

*NC = Noise-cancelling microphone ** DSP = Digital Signal Processing technology

Office Centric

Mobile Centric

FEatuRES aDvaNtagES BENEFitS

Works with both PSTN and VoIP calls

Ability to switch between devices Future-proofing the investment in headsets

Multi-unit conference call capability

Up to 4 headsets can join a single call wirelessly from anywhere in the office

Reduces cost of individual users dialling into conference calls

IntelliTone™ Greater hearing protection whilst on calls

EU Noise-at-Work compliant

Digital Signal Processing (DSP) Improved sound quality Clearer conversations

DECT Technology Secure digital encryption Reassurance of confidentially on calls via DECT headsets

Noise-cancelling microphone Reduced background noise Less repetition on calls due to clearer call quality

Up to 120 metres wireless range Freedom to move around Increased efficiency

Up to 9 hours talk-time, (via traditional telephony)

No need for consistent charging throughout the day

Reassurance that headset will last a full day

Microsoft® Office Communicator 2007 optimised version available

UC solution with crystal clear audio Plug-and-play compatibility, providing professional, easy to use headset

Multiple wearing styles Allows headset personalisation Increases wearers comfort for all-day use

Jabra GN9350e

StaRtiNg thE CONvERSatiON

- Are you looking to upgrade your telephone system to accommodate VoIP telephony at some point in the future?

- Do you require your employees to participate in conference calls or training therefore requiring more than one member of staff to be on the call?

- Are you aware of Noise-at-Work legislation which specifies that all employers within the EU ensure the protection of their employees hearing?

- Did you know the GN9350e is Noise-at-Work compliant, with built-in functionality to keep average daily noise exposure below 85db? This is particularly relevant for your users that spend many hours on the phone every day.

aCCESSORiES

- Headband, neckband and earhook supplied with the Jabra GN9350e headset

- Jabra GN1000 Remote Handset Lifter or EHS cables – answer and end calls when away from your desk, (supplied separately)

- Extra battery and cradle for 24 hour talk-time (supplied separately)

Style and superior sound. Wireless desk and iP telephony

taRgEt uSERS

- Office personnel, managers and specialists

- Call centres including Emergency Services, (who can achieve 24 hour talk-time with additional battery accessory)

Desk Centric

Office CentricJabra GN9120Stylish design. Exceptional wireless range

taRgEt uSERS

- Office personnel, managers and supervisors

- Receptionists

- Call centres


- Do you require your employees to participate in conference calls or training therefore requiring more than one member of staff to be on the call?

- Do your staff have a need to move around the office whilst on a call? Are you aware that their productivity can be increased by being able to take calls from up to 150 metres away from their desk?

- Did you know that the award winning GN9120 is GN Netcom’s best ever selling headset?

aCCESSORiES

- Headband and earhook supplied with the Jabra GN9120 headset

- Jabra GN1000 Remote Handset Lifter or EHS cables – answer and end calls when away from your desk, (supplied separately)

- Additional Jabra GN9120 headsets work with the primary base unit

- Charged only base unit for charging extra headsets


Multi-unit conference call capability

Up to 4 headsets can join a single call wirelessly from anywhere in the office

Reduces cost of individual users dialling into conference calls

Electronic Hook Switch compatibility

Freedom to move around Increased efficiency

DECT Technology Secure digital encryption Reassurance of confidentially on calls via DECT headsets

Choice of noise-cancelling or SoundTube microphone

Options to suit all types of working environments

Less repetition on calls due to clearer call quality


Up to 12 hours talk-time, (via traditional telephony)



Multiple wearing styles including Mono or Duo options

Allows headset personalisation Increases wearers comfort for all-day use

Desk Centric

Office CentricJabra GN9330eLightweight design. Wireless productivity

taRgEt uSERS

- Administrative office personnel

- Managers and specialists


- Do your staff have a need to move around the office whilst on a call but are currently feeling restrained by their telephone cord?

- Would your staff benefit from using a headset that has a built-in volume control and PeakStop™ technology to protect hearing against sudden loud sound peaks?

aCCESSORiES

- Neckband, to supplement the standard headband and earhook


- Jabra GN1000 Remote Handset Lifter or EHS cables - answer and end calls when away from your desk (supplied separately)


Outstanding connectivity Plug-and-play compatibility to virtually all phones

Trouble-free, intuitive, daily usage


PeakStop™ protection Protects the users hearing against sudden acoustic shocks whilst on a call

User reassurance

Electronic Hook Switch compatibility

Allows users to answer and end calls when up to 120 metres away from their desk

Increases efficiency and productivity

Volume control Intuitive volume correction to protect users hearing

Keeps volume at a safe, consistent level


Up to 9 hours talk-time, with optional second battery for 24 hour talk-time



Digital security encryption Secure digital encryption on all calls made with this headset

Reassurance of confidentially on calls

2 wearing styles Allows headset personalisation Increases wearers comfort for all-day use

Available as a separate USB variant

Softphone usage Future-proof investment

Desk Centric

Office CentricJabra Electronic Hook Switch (EHS) Adapters

EhS SOLutiON MaNuFaCtuRERS PhONE SOLutiONS SuPPORtED

Jabra HHC Adapter for Cisco Unified IP phones

– 7942G, 7945G, 7962G, 7965G, 7975G and newer releases

Jabra EHS Adapter for Polycom® SoundPoint® IP phones

– 320***/330***, 430, 550, 560 and 650*** 2.5mm connector required

Jabra EHS Adapter for Avaya phonesJabra LINK 14201-19 EHS works with:

Jabra LINK 14201-20 EHS works with:

There are two EHS adapters that support a wide range of Avaya phones

– 2420 ver B On IP switch only, 2420 IP ver Firmware 4.0– 4610 & 4610SW Firmware 1.8– 4620 & 4620SW Firmware 1.8– 4621 & 4621SW Firmware 1.8– 4622 & 4622SW Firmware 1.8– 4625 & 4625SW Firmware 1.8– 4630 & 4630SW Firmware 1.8– 5620, 5420, 5621, 5625

– 1608, 1616, 2410, 5410, 5420, 5610, 6224D+M, 6424D+M, 9620, 9630 & 9640

Jabra EHS Adapter for Siemens phones

The Jabra GN9350e****, GN9120 EHS & GN9120 Duo EHS wireless headsets support the DHSG standard used in a wide range of Siemens phones and provides full EHS functionality**** Requires separate DHSG cable, available from GN Netcom(Consult your GN Netcom Key Account Manager for correct solution)

Jabra EHS Adapter for Alcatel phones(14201-20)

Works with Alcatel IP Touch Extended Edition phones:– 4028, 4038, 4068

Jabra EHS Adapter for Nortel® phones

Nortel supports USB Audio in the Nortel® IP Phone 1100 Series: 1120E, 1140E and 1150EDownload Nortel UNIStim firmware release 3.1 and you are ready to go. No additional adapter or cable is required

Jabra EHS solutions* provide increased efficiency by allowing users to hear ring tones, answer and end calls, adjust volume levels and mute calls remotely via their Jabra wireless headset when up to 150 metres away from their desk.**

EHS cables are easy to install with simple plug-and-play compatibility. They also support a range of manufacturer’s phone solutions, as outlined below.

* EHS adapters work with the following Jabra wireless office headsets: Jabra GN9350e, GN9330e, GN9120 EHS & GN9120 EHS Duo.

** Dependent on the range of the Jabra wireless headset being used.


- Do your users miss important calls whilst away from your desk, creating a detrimental impact on staff efficiency?

- Were you aware that productivity in the workplace can be boosted by providing staff with the ability to take calls from up to 150 metres away from their desk?

taRgEt uSERS

- Office personnel, managers and supervisors

Productivity and efficiency. Enhanced Jabra headset performance

Desk Centric

Office Centric


- Are you aware of the impact of poor audio quality on customer satisfaction and that loud ambient office noise can create a stressful working environment for staff?

- Are you looking to source a comfortable, well-designed headset as your current option has a negative effect on staff wellbeing and productivity?

- Are you looking for a headset that can fulfil your requirement for a reduction in costs due to its better build and therefore longer lifespan?

- Would you like to protect the investment of your new headsets purchase with an extended 3-year warranty?

aCCESSORiES

- GN1200 Smart Cord – provides microphone amplification for sound enhancement and eliminates the need for an additional amplifier solution, therefore reducing desktop clutter

- Replacement earpads sold separately in packs of 4 or 20

taRgEt uSERS

- Contact centre and customer service staff

- Receptionists

- PC-based IP telephony (softphone) users


Patented FreeSpin boom arm Boom rotates freely through 360 degrees, for quick and easy swap from left to right ear

Protecting the investment by preventing breakages – a key issue in contact centre/office environments

Ultra-strong Kevlar reinforced cord

Prevents cord from kinking, breaking or getting damaged

Protects the investment – much less likely to be replaced or repaired than other corded headsets

Neodymium speakers Provides exceptional sound clarity Clearer calls improve the customer experience

Manufactured using reinforced surgical steel for maximum strength

Long lifespan with minimum of faults and breakages

Protecting the investment by providing outstanding headset durability

Gold-plated slider contacts Gold contacts provide crystal-clear voice transmission

Provides excellent customer service

Improved noise-cancellation Removes unwanted background noise for improved call clarity

Improves the customer service experience

Built-in Bluetooth® connection for mobile phones

USB version allows users to switch between softphone calls and calls to their Bluetooth® enabled mobile

First corded multiuse product – cost effective solution

Programmable USB Toggle Wheel functionality

Buttons for call handling and 2 additional buttons for programming to specific user tasks

Ease of use to aid improved user efficiency

Super-soft ear cushions and wearing style options

New softer material for ear cushions and choice of 3 wearing styles

Provides all-day comfort for user satisfaction

Microsoft® Office Communicator 2007 optimised version available


3-year extended warranty on the Jabra BIZ™ 2400 range

GN Netcom provide an additional year to the standard 2-year warranty

Investment protection and peace of mind for the purchaser

Jabra BIZ™ 2400Better audio, Better Build, Better Comfort

Designed to perform. Built to last

Desk Centric

Office Centric


- Would your staff’s productivity benefit from using headsets, in order to keep both hands free to work at a computer whilst on calls?

- Have you considered the impact of poor headset call quality on customer service?

- Do users feel that they are not getting enough all-day comfort from their current headset and would prefer to use one that is suited for all-day wear?

- Are you using Microsoft® Office Communicator 2007 or Cisco IP Communicator and would like an optimised headset?

- Reseller – Did you know that globally there are 160 million office workers currently not using an office headset?

aCCESSORiES

- Jabra GN1200 Smart Cord - provides microphone amplification for sound enhancement and eliminates the need for an additional amplifier solution, therefore reducing desktop clutter

- Jabra GN8120 digital amplifier provides two-way noise-cancelling and compliance to EU Noise-at-Work

taRgEt uSERS


- Receptionists




User reassurance

Wideband frequency option Provides crystal clear sound and wider frequency response

Future-proof your investment

Noise-cancelling and SoundTube microphone options

Options for all types of environment, to ensure reduced background noise

Less repetition on calls due to clearer call quality

Cisco IP Communicator (CIPC) certified and Microsoft® Office Communicator 2007 (MSOC) version available

Fully integrated with CIPC and MSOC softphone for inline call control and crystal clear audio

Plug-and-play CIPC/ MSOC compatibility providing professional, easy to use headset

Durable, robust design featuring best-in-class materials

Hard-wearing and reliable Long lasting for consistent user efficiency and cost-effective investment

King size ear cushions Better sound transmission and extra comfort

All-day usage and clearer calls

Leatherette ear cushions Provides comfort and can be wiped clean

Ensures good headset hygiene

Mono and Duo variants available Options for quieter or busier working environments

Ensures users can either focus completely on calls (Duo) or can liaise with colleagues when required (Mono)

Jabra GN2000

Desk Centric

Office Centric

taRgEt uSERS


- Receptionists


- Would the productivity of your staff increase via use of a headset, in order to keep both hands free to type or take notes whilst on calls?

- Are you interested in a headset solution that enhances the customer service experience by cutting out unwanted background noise within the working environment?

- Are you looking for a headset that delivers professional performance for telephone-intensive roles, whilst also being exceptional value-for-money?

aCCESSORiES

- Jabra GN1200 - provides microphone amplification for sound enhancement and eliminates the need for an additional amplifier solution, therefore reducing desktop clutter

- Jabra GN8210 digital amplifier offers Noise-at-Work compliance

- Replacement earpads, (supplied separately)




User reassurance

Adjustable speaker chambers Flexible adjustment to the ear For optimal sound clarity

Adjustable boom arm Flexible tip for correct microphone placement and 270° boom arm rotation for optimal positioning and left or right wearing

Headset personalisation for all-day comfort

Quick Disconnect (QD) Headset plugs directly into the phone system for immediate use

Plug-and-play compatibility for ease of set-up

Future-proof design Allows for upgrade from traditional desk telephony to IP hardphones

Cost-effectiveness

Mono and Duo versions available in packs of 24

Ideal for contact centre project roll-out

Ease of deployment

Available as a separate USB variant

Softphone usage Future-proof investment

Jabra GN1900Simple to use. Cost-effective solution

Desk Centric

Office Centric

Simple connectivity. greater convenience

The GN1200 Smart Cord provides handsfree calling from most office telephone systems, for increased productivity and mobility. Connecting a phone to a headset is easy with the GN1200 Smart Cord as this cord fits the majority of deskphones, (including IP hardphones), therefore making it both cost-effective and future-proof.

taRgEt uSERS

- Office personnel

- Call centres


- Have you considered the benefits of hands-free calling in relation to staff productivity? This is possible even if your phone system doesn’t have headset compatibility.

- Are you looking for the most cost effective option of connection cord that works across a number of phone systems?

- Are your users faced with a lack of sound clarity on calls which limits their efficiency and has a negative effect on customer service?


GN1200 Smart Cord works with 95% of phone systems, such as: Cisco IP and 7900 series, Ascom office, Philips and NEC phones, Panasonic phones with modular plug, Nortel digital phones, Avaya IP and Callmaster V & VI phones

One solution fits all regardless of phone system, making it ideal for companies using different phone systems across a number of sites

Protects the investment and provides a future-proof solution

Microphone amplification to boost transmit levels when connecting to low transmit volume phones

Provides sound clarity, especially for phones that require extra signal gain, to ensure less repetition on calls

Less desk clutter as additional amplifier not required

Simple 8-position slide adjustment

Easy setup Quick and easy to install and use

2 metres lightweight coiled cord Mobility around the desk Increased productivity and efficiency

GN1210 provides instant connectivity to most carbon-based phone systems, such as Avaya Callmaster III & IV

Provides microphone amplification with easy plug-and-play installation

Increased productivity and efficiency and less desk clutter as additional amplifier not required

Also available as GN1215 Avaya option

Suitable for Avaya 1600, 1700 & 9600 Series phones

Compatibility with recognised phone system

Jabra GN1200 Smart Cord (inc. GN1215 Avaya option)

ultimate sound, ultimate protection

Desk Centric

FEatuRES aDvaNtagES BENEFitS RELEvaNt PRODuCtS

IntelliTone™ Greater hearing protection whilst on calls

EU Noise-at-Work compliant

GN9350e


User reassurance BIZ™ 2400 GN2100GN2000GN9330e

Noise Blackout™ protection

Dual noise-cancellation microphones to eliminate ambient noise and enhance your voice

Calls can be made wherever you are and however noisy it is

BT530 USB

Audio Shock protection Protection against raised voices or sudden surges of noise

User reassurance BT530 USB

Eliminates loud noise spikes

Eliminates loud noise spikes quicker and protects for longer than any other major manufacturers amplifier

User reassurance GN8210

Weighted average noise exposure protection

Digital monitoring to limit noise on all calls to less than 85dB(A)

Noise-at-Work compliant for user reassurance

GN8210

Jabra Noise-at-Work compliance

taRgEt uSERS



- Did you know that Europe-wide Noise-at-Work legislation requires employers to take specific action to protect their employees hearing?

- Daily or weekly average audio exposure must be kept below 85dB(A), and peak sound pressure must not exceed 137dB(A)

- Did you know that the Health and Safety Executive (HSE) estimates around 170,000 people in the UK suffer from deafness, tinnitus or other ear conditions due to exposure to excessive Noise-at-Work?

- Noise-at-Work does not just apply to your telephone and headset but also takes into account your entire working environment.

aCCESSORiES

- GN8210 digital amplifier can be paired with any Jabra headset

EU Noise-at-Work legislation was implemented in 2006 to protect the workforce against the most widespread industrial injury of the 21st century – hearing damage caused by noisy working environments.

To protect staff and comply with this legislation GN Netcom provides a portfolio of headsets featuring sound limiting technology, which are compatible with most telephone systems.

Office Centric

Mobile Centric

Wireless freedom. Wideband sound


Bluetooth® version 2.0 Seamless and stable connection Increased mobile compatibility

Multiuse Headset works across multiple devices, including deskphone, PC softphone and mobile phone

Increased flexibility and cost-effectiveness

Wideband sound via USB adapter Improved sound quality and compatible for softphone use

Increased user satisfaction



Up to 6 hours talk-time and up to 60 hours standby time


Freedom to focus on work

Headset solution suitable for PC-based IP telephony

Optimsed for Microsoft® Office Communicator 2007 (USB version only)

Available as a specific SKU

Multiple wearing styles Allows headset personalisation Increases wearer comfort for all-day use

taRgEt uSERS

- Office workers


- Field sales staff


- Are your staff using a variety of devices to make and answer work related calls? Would you therefore be interested in a cost-effective headset solution that works across these devices?

- Would your staff benefit from freedom of movement when on a call, in order to multi-task?

- Are you looking to implement, or have implemented Unified Communications across your company?

aCCESSORiES

- Neckband

- Jabra GN1000 Remote Handset Lifter – answer and end calls when away from your desk, (supplied separately)

Jabra M5390 + USB Version

Office Centric

Mobile Centric

taRgEt uSERS

- Field sales staff

- Active professionals in the office and on the go


- Do your field based personnel use mobile telephony and would therefore benefit from a headset that works with both their mobile phone and IP telephony?

- Do these users find it difficult to have conversations whilst on the move due to excessive background noise?

- Are your staff finding their current headset uncomfortable for all-day use?

- Did you know that 86% of enterprises have personnel who spend more than one day per week outside of the office?

aCCESSORiES

- Earhooks and eargels supplied with the BT530 USB


Bluetooth® version 2.0 Seamless and stable connection Increased mobile compatibility

Multiuse One headset for your communication devices, via Jabra A330 USB adapter

Increased flexibility for taking & making calls, listening to internet radio and streaming music

Noise Blackout™ technology Dual noise-cancellation microphones to eliminate ambient noise and enhance your voice

Calls can be made wherever you are and however noisy it is


Intelligent volume controls Automatically adjusts to level of received sound

Optimal audibility

Audio Shock protection Protection against raised voices or sudden surges of noise

User peace of mind

Up to 4 hours talk-time and up to 250 hours standby time


Freedom to focus on work

Dual wearing style with 3rd generation Jabra Eargel™ and flexible earhook

Allows headset personalisation Increases wearers comfort for all-day use

Jabra BT530 USBNoise Blackout™ and crystal clear sound

Office Centric

Mobile Centric

Desk CentricJabra Unified Communication Solutions

taRgEt uSERS





- Are you thinking of moving your telephone system to IP telephony in the future?

- Are your staff using a PC softphone for work related calls?

- Are you considering the roll-out of Microsoft® Office Communicator 2007, Cisco IP Communicator or IBM Lotus Sametime, and are looking for compatible headsets?

- Would you feel the benefit of having an optimised solution for your Unified Communications system?

- Do you need a Unified Communications solution for your mobile workers in the field?

- Did you know that a Datamonitor survey from 2008 highlighted that 4.5 million enterprises are looking to buy equipment for Unified Communications work stations in 2009?*

A Datamonitor survey conducted in October 2008 highlighted that the number of UC USB endpoints will increase by 41% during 2009*.

As the statistic suggests the use of IP telephony is becoming more widespread and therefore Unified Communications, (UC), is being adopted by more and more businesses as a cost-saving initiative.

Unified Communications integrates all forms of communication, so that devices work seamlessly and cohesively together, providing users with enhanced productivity.

* Source: Datamonitor survey, October 2008

FEatuRES aDvaNtagES BENEFitS RELEvaNt PRODuCtS

Ability to switch between PSTN and VoIP calls

Ability to switch between devices

Future-proofing the investment in headsets

GN9350e

Multiuse headset, providing a single solution for mobile, desk and PC-based telephony

Easy to install and to use with traditional and internet telephone systems

Increased flexibility M5390

Multiuse Bluetooth® headset providing a single solution for mobile and PC-based telephony

One headset for all your communication devices, via Jabra A330 USB adapter

Increased flexibility for taking & making calls

BT530 USB


Available optimised for Microsoft® Office Communicator 2007

Compatibility with the latest software

GN9350eGN9330e USBGN2000 USBM5390 USBBIZ™ 2400 MSOC USBDIAL 520


Available optimised for Cisco IP Communicator

Compatibility with the latest software

GN2000 CIPCM5390 (via software from Jabra PC Suite)


True Hi-Fi quality audio and wideband VoIP

Future-proofing the investment in headsets

BIZ™ 2400

Handset solution for PC-based IP telephony

Easy to install and use, portable device that can be used anywhere

Ability to stay in touch when on the road

DIAL 520

Desk Centric

Office Centric

taRgEt uSERS




- Are your staff feeling constrained by their telephone cord and have a need to move around the office whilst on calls?

- Would staff productivity increase if users were able to take calls up to 120 metres away from their desk?

- Are you looking to purchase a headset solution that is compatible with your PC-based IP telephony system? Would you prefer a headset solution that is optimised for Microsoft® Office Communicator 2007?

- Reseller - Did you know that headset penetration is set to increase to 28% in 2010? If you don’t sell headsets your competitor will!

aCCESSORiES

- Neckband, to supplement the standard headband and earhook



Outstanding connectivity Plug-and-play connection to PC-based IP telephony systems

Ease of use and cost-effectiveness

Optimised for Microsoft® Office Communicator 2007



User reassurance



Up to 6 hours talk-time, with optional second battery for 24 hour talk-time



Digital security encryption Secure digital encryption on all calls made with this headset

Reassurance of confidentially on calls

2 wearing styles Allows headset personalisation Increases wearers comfort for all-day use

Jabra GN9330e USBLightweight design. Wireless productivity

Desk Centric

Office Centric

taRgEt uSERS


- Receptionists



- Would your staff’s productivity benefit from using a headset, in order to keep both hands free to type or take notes whilst on calls?

- Are you interested in a headset solution that enhances the customer service experience, by reducing unwanted background noise that can cause repetition on calls?

- Are you looking for a cost-effective headset solution that provides professional performance and is compatible with softphone usage?

aCCESSORiES

- Replacement earpads, (supplied separately)



For use with Unified Communications technology

Increased user productivity and cost savings



User reassurance

Wideband sound Excellent sound quality Clearer call clarity

In-line USB control Easy access mute and volume adjustment buttons

Ease of use

Adjustable speaker chambers Flexible adjustment to the ear For optimal sound clarity

Adjustable boom arm Flexible tip for correct microphone placement and 270° boom arm rotation for optimal positioning and left or right wearing position

Headset personalisation for all-day comfort

Lightweight, sturdy design Strong materials for durability yet comfortable enough for daily wear

Cost effectively protecting the investment

Jabra GN1900 USBSimple to use. Cost-effective uSB solution

Desk Centric

Office Centric

taRgEt uSERS

- Contact centre and customer service staff- Receptionists- PC-based IP telephony (softphone) users


- Would your staff’s productivity benefit from using a headset, in order to keep both hands free to type or take notes whilst on calls?

- Are you interested in a headset solution that enhances the customer service experience, by reducing unwanted background noise that can cause repetition on calls?

- Are you looking for a cost-effective headset solution that provides professional performance and is compatible with Microsoft® Office Communicator 2007?



Optimised for use with Microsoft® Office Communicator 2007?

Increased user productivity and cost savings

Full wideband sound Professional performance Clearer call clarity



User reassurance

Plug-and-play solution Instant usability No need for additional drivers

USB powered No need for batteries No risk of running out of batteries

Lightweight, durable design Perfect for long-term daily use Protects the investment

Mono or Duo options available Allows headset personalisation Increases wearers comfort for all-day use

Jabra BIZ™ 620 OCProfessional performance with Microsoft® Office Communicator 2007 compatibility

Desk Centric

Office Centric

taRgEt uSERS

- PC-based IP telephony (softphone) users – office or home-based


- Are you using Microsoft® Office Communicator 2007 and want to benefit from having wideband sound but are currently not comfortable wearing a headset solution?

- Are you looking for a cost-effective simple plug-and-play solution that provides professional performance and is compatible with softphone usage?

- Are you a mobile worker looking for a portable Unified Communications solution?


Handset solution Recognisable, familiar functionality Ease of use and ideal for users that dislike headsets

Optimised for Microsoft® Office Communicator 2007 (MSOC)

Fully integrated with MSOC for inline call control and crystal clear audio

Plug-and-play MSOC compatibility, providing professional, easy to use headset

Wideband sound Professional performance Clearer call clarity

Plug-and-play solution Instant usability No need for additional software

Small dial-pad and slim design Maximum portability Can be used anywhere

USB powered No need for batteries No risk of running out of batteries

Jabra DIAL™ 520 OCPlug-and-play solution for Microsoft® Office Communicator 2007

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Jabra Freedom Onlinethe reward programme for Jabra partners

What iS JaBRa FREEDOM?

Jabra Freedom Online is the unique incentive programme offered to all Jabra partners. By simply selling Jabra products you are rewarded with a cash value per headset, that is then converted into an online Visa card. You can then spend your cash in the UK and worldwide, wherever VISA is accepted, (online, mail order & telephone only).

hOW tO PaRtiCiPatE

As a registered Approved Distributor, Silver or Gold Jabra Partner on the Jabra Partner Programme you are eligible to join Jabra Freedom Online.

To register or for more information on the Jabra Partner Programme please visit www.jabra.co.uk/partner.

Once registered as an approved partner you will need to register for the Jabra Freedom Online scheme at www.jabrafreedom.com

You will then be asked to choose which scheme you wish to be allocated to:

- Individuals only scheme – all rewards are credited to all participants

- Company only scheme – all rewards are credited to a single participant within your company (Reseller only)

- Individual & Company scheme – rewards will be split between participants

Once we’ve authorised your application your account will be activated and you can start claiming!

REWaRDS StRuCtuRE

It’s easy to earn your rewards – simply sell Jabra headsets and claim!

Jabra Freedom pays up to £1 on corded headsets per unit and up to £2 on wireless headsets per unit, depending on which Jabra Freedom scheme you belong to.

Therefore you could expect to earn rewards like these:

- Sell 10x GN9120 wireless headsets = earn £20

- Sell 30x GN2000 corded headsets = earn £30

hOW tO CLaiM

When you make a sale you will need to complete a simple online claim form at www.jabrafreedom.com All claims must be made within 45 days of the invoice date.

Your claims are validated every month and all approved claims will be credited to your Jabra Freedom Online account.

You can then decide to either save or convert your rewards into a VISA e-card - for spending as you wish.

WhERE CaN yOu SPEND yOuR REWaRDS?

Jabra Freedom Online rewards are converted to a VISA e-card which can be used to purchase goods or services online, via mail order or telephone – wherever VISA is accepted.

The VISA e-card cannot be used for purchases in stores where an actual VISA card is required. However, if you prefer to shop on the high street you can purchase store vouchers online and shop with these instead.

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1. tOtaL SOLutiON SELLiNg

Jabra headsets provide a vital element in the complete communications solution. Selling headsets as part of a switch and handsets bundle allows the customer to gain maximum benefits and user-experience from their system. They also provide the seller with an opportunity to strengthen and retain the customer relationship by providing a one-stop-shop and therefore, lock out the competition. By adopting an ‘opt out’ rather than an ‘opt in’ selling culture for headsets they become the final, integral element of a bundle sale.

However, Jabra headsets are also the perfect low-value door opener to new customers and accounts.

DID YOU KNOW?Did you know that headset penetration is set to increase to 28% in 2010 – if you don’t sell headsets your competitor will!

2. COMMERCiaL OPPORtuNity

Selling Jabra headsets provides opportunities for our partners to significantly grow margins and increase revenues, or even open the door to a new revenue stream.

Financial gains can be generated by bolting headsets onto switch sales, including them within a maintenance or leasing agreement or offering headsets as the solution for adhering to legislation regarding Noise-at-Work and driving laws. Technological developments and the emergence of Unified Communications are also driving up the demand for future-proof headsets, as is the need for multiuse headsets that work across several devices.

DID YOU KNOW?The market potential for selling headsets is huge! Did you know that only 7% of customers in the office space are currently using headsets.

3. EaSE OF SaLE

Jabra headsets are the easy sale within a complex communications environment. With minimal training, sales teams can start generating headsets sales very quickly.

As headsets are a relatively low cost item with a great deal of added value, customers will feel more comfortable making this type of purchase, especially in a tough economic climate. Jabra headsets also provide a low risk option, as there are no expensive set up costs or stock holding issues.

As headsets support the core sale of handsets and switches they are a perfect add-on product to complete the full communications solution, generating a new revenue stream.

4. gN NEtCOM SERviCE PROPOSitiON

GN Netcom provides a high level of support to help you sell Jabra headsets, from training through to sales support.

GN Netcom will provide simple and effective sales training to ensure that a partners sales team have a good knowledge of the Jabra products they are selling and feel happy and confident recommending the right Jabra product for a specific job requirement.

As part of the Jabra Partner Programme a demonstration kit is available at a discounted rate, to ensure that our partners have the latest Jabra products to show their customers.

Jabra marketing support is available at the touch of a button via Jabra PartnerNet. Templates for eshots and other marketing related communications are already created, allowing partners to co-brand and produce in their own style, for sending to their customer database.

By joining the Jabra Partner Programme you may also be eligible to join the Jabra Freedom incentive scheme, where you can earn money for every Jabra headset you sell. Please see the Jabra Freedom Online section within this guide for more information.

A dedicated Key Account Manager is allocated to all Jabra partners, to ensure that each business receives the support and attention it needs to grow and thrive.

What About the Headsets?The Benefits of Selling Jabra Headsets Headset sales offer a variety of benefits for distributors and resellers. Outlining these benefits below, GN Netcom believe there are four areas of opportunity that support headset sales:

8-out-of-10 employees have experienced increased productivity by replacing their handset with a Jabra headset.*

This finding is important because increased productivity equals increased profits!

The reason for this is that better working processes and increased personal comfort provide improved customer relations, employee satisfaction and therefore, a reduced staff turnover.

Other findings from the study into efficiency gains produced by using a headset are as follows:

What are the advantages of using headsets?

1. ERgONOMiCS

Headsets provide a comfortable way to talk on the telephone. With 8-out-of-10 employees spending more than 2 hours per day on the phone, comfort is key. A headset eliminates any strain caused by cradling a handset between the shoulder and ear. With 57% of people surveyed confirming that they have experienced back, neck or shoulder problems at work, headsets are the obvious answer to dramatically reducing the strain using a handset puts on an employees body. Coupled with this, Jabra headsets are manufactured for all-day wear, ensuring comfort for all job roles, including telephone-intense ones.

2. haNDS-FREE WORkiNg

Hands-free working is not only liberating for the employee but financially beneficial for the employer. Whilst a user is taking a call via a headset they have both hands free to do other things, such as type documents, make notes or retrieve files. This way of working is much more ‘task-centric’ rather than the traditional ‘phone-centric’ use of the handset, leading to increased productivity.

What about the Headsets?

85%

28%

15%

2% 2%

Work moreeffectively

Betterergonomics

Moreflexibility

More funat work

Noadvantages

0

20

40

60

80

100

The Benefits of Buying Jabra Headsets

Advantage****Respondents surveyed were allowed to provide a multi-choice answer

% P

erce

nta

ge

ON A TYPICAL DAY H OW MUCH TIME IS SPENT AWAY FR OM YOUR DESK?

<30 minutes.................................................................................. 7%

30 minutes - 1 hour.................................. ................................. 18%

1 - 1,5 hours................................ ................................................ 15%

1,5 - 2 hours..................................................... ........................... 22%

2 - 2,5 hours.......................... ...................................................... 17%

2,5 - 3 hours............................ ...................................................... 6%

More than 3 hours.............................................................. ....... 16%

7%<30 minutes

18%30 minutes –

1 hour

15%1 – 1.5 hours

22%1.5 – 2 hours

17%2 – 2.5 hours

15%More than3 hours

6%2.5 – 3 hours

3. MOBiLity

Wireless headsets go one step further and provide employees with the flexibility to move around the office whilst on a call. Jabra’s range of wireless headsets have a range of up to 150 metres, (dependent on device chosen), allowing staff to visit colleagues, sit away from their desk or retrieve files or print-outs whilst on a call.

As we also know that 75% of employees work away from their desk, either in meetings or participating in conference calls, wireless headsets ensure that important calls aren’t missed.

On a typical day how much time is spent away from your desk?

4. EFFiCiENCy gaiNS

Finally, the use of headsets all adds up to increased employee efficiency and productivity. Having free hands or the option to move around the office expands task-solving capabilities, allowing staff to feel more motivated and service-minded during their day. When staff are motivated they feel happier in their role and employers therefore tend to experience lower staff turnover and ultimately notice increased profits!* Jabra Efficiency Study, 2008

Product Price List CODE DESCRiPtiON RSP PaRtNER CODE PRiCE

Corded

2409-820-104 BIZ™ 2400 Duo NC £165.00

2406-820-104 BIZ™ 2400 Mono NC £155.00

2406-320-104 BIZ™ 2400 Mono ST £140.00

2009-820-104 GN2000 Duo Flex NC NB £115.00

2003-820-104 GN2000 Mono Flex NC NB £90.00

2003-320-104 GN2000 Mono ST NB £80.00

1909-820-104 GN1900 Duo Flex NC, (pk of 24) £2,100.00

1903-820-104 GN1900 Mono Flex NC, (pk of 24) £1,720.00

1989-829-104 GN1900 Duo Flex, USB £70.00

1983-829-104 GN1900 Mono Flex, USB £55.00

Wireless

9356-607-402 GN9350e Midi NC, USB £295.00

9129-808-102 GN9120 Duo Flex NC £285.00

9120-28-02 GN9120 Flex NC £260.00

9337-508-402 GN9330e £200.00

9337-509-402 GN9330e Midi NC, USB £200.00

Multiuse (wireless)

5317-408-302 M5390 £160.00

5317-408-309 M5390 USB £120.00

5078-228-109 BT530 with A330 Bluetooth® USB adapter

£80.00

kEy

NC – Noise-cancelling

ST – SoundTube

NB – Narrowband

MSOC – Microsoft® Office Communicator 2007

Product Price List CODE DESCRiPtiON RSP PaRtNER CODE PRiCE

voiP/uC headsets

9356-607-502 GN9350e MSOC variant £300.00

9356-607-402 GN9350e Midi NC, USB £295.00

9337-509-402 GN9330e Midi NC, USB £200.00

9337-509-502 GN9330e USB MSOC variant £200.00

5317-408-309 M5390 USB £120.00

2499-829-104 BIZ™ 2400 Duo USB £165.00

2499-823-104 BIZ™ 2400 Duo NC, MSOC variant £175.00

20001-091 GN2000 Duo Stereo ST USB £110.00

20001-331 GN2000 Mono NC USB MSOC £114.00

20001-332 GN2000 Mono NC USB CIPC £114.00

1989-829-104 GN1900 Duo Flex NC, USB £70.00

1983-829-104 GN1900 Mono Flex NC, USB £55.00

TBC BIZ™ 620 USB TBC

TBC DIAL 520 MSOC USB Handset £60.00

7520-09 DIAL 520 MSOC USB Handset (pk of 50) £3,000.00

accessories

82102-02 GN8210 Digital Amplifier £120.00

1000-04 GN1000 Remote Handset Lifter (when sold alone)

£65.00

1000-04 GN1000 Remote Handset Lifter (when purchased with any wireless headset)

£18.00

88011-99 GN1200 Smart Cord - RJ9 Plug £20.00

88011-99 GN1200 Smart Cord - RJ9 Plug (when purchased with any corded headset)

£12.00

88001-02 GN1215 for Avaya X-one phones £20.00

88001-02 GN1215 for Avaya X-one phones (when purchased with any corded headset)

£12.00

14201-09 MSH Cord (Alcatel) £20.00

14201-10 DHSG Cord (Siemens) £20.00

14201-11 AEI Cord £20.00

14201-16 Cisco HHC Adapter Cable £30.00

14201-17 Polycom EHS Cable £30.00

14201-19 Avaya EHS LINK 14201-19 £30.00

14201-20 Avaya EHS LINK 14201-20 £40.00

kEy

NC – Noise-cancelling

ST – SoundTube

NB – Narrowband

MSOC – Microsoft® Office Communicator 2007

JABRA® IS A REGISTERED TRADEMARK OF GN NETCOM A/S

WWW.JABRA.CO.UK

For more information please contact your Jabra key account Manager

www.jabra.co.uk - www.jabra.com/ukpartnernet - Tel: 01784 220140 - Email: [email protected] Netcom UK Ltd, Tamesis, The Glanty, Egham, Surrey, TW20 9AW

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