NHS PathwaysThe Intelligent Date Tool Jackie Shears, Programme Director of NHS Pathways

Urgent and Emergency Care:Integrated Access

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Overview – what is the IDT?

• 14 million calls per year assessed using NHS Pathways• Every call taken by NHS Pathways tells us something:

• About symptom prevalence• By Age• By gender• By post code/CCG• Performance of the call handler – time taken/disposition profile

• IDT takes this data and turns it into intelligence• Secure and resilient, updated every 15 minutes

Data Sources for Pathways Intelligent Data

999 Systems

111 systems

Clinician searches

Pathways Intelligent

Data

Directory of Services

Data output as part of NHS Pathways License - ideally move tobeing streamed

SearchSearch

Web View

Web View

Commissioner dashboards

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Performance Management Summary – Empowering commissioners to manage 111/999 contracts

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Filters

Slice and Dice to suite your needs

Services Dashboard service use, service selection by patients

Service usage – weekdays/weekends

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Symptom Trends – surge warning

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Testing and Next Steps?

• Beta testing – look, feel and functionality• Data validation:

• Manual comparison with site data• Will not be complete match• Found a duplication issue – fix underway• System outage led to batch of missing data – now fixed

• Pilot area – training, log in administration, support to use – case studies.

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Wider Use

• Large number of licenses to access the data • Subject to pilot area success – wide scale

access• To register interest email:

nhs.pathways@hscic.gov.uk

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Intelligent Data Tool

Questions