JAGUAR EXTENDED WARRANTYHANDBOOKJJ A GG U AA R EE X TT E NN D EE D WWA WAA R RR A NN T YYHHANNDBBOOOKVEHICLES UP TO TEN YEARS/100,000 MILES

Thank you for purchasing a Jaguar Extended Warranty.We hope that this booklet is easy to understand andexplains clearly all the benefits of your warranty.

The following pages, including the terms and conditions,set out exactly what is and what is not covered by yourwarranty and MOT Insurance. It is very important that youread each page carefully, so you fully understand the termsand conditions, and in particular the vehicle servicingrequirements and claims procedure.

JAGUAR EXTENDED WARRANTY INCLUDES:

• Mechanical and Electrical Breakdown Warranty

• MOT Insurance

• Unlimited claim liability – up to the purchase price ofthe vehicle in aggregate

• Unlimited mileage cover

IMPORTANT

The type of warranty and duration of cover applicable toyour vehicle is shown on the Registration ConfirmationLetter that accompanies this booklet.

It makes sense to keep it in your vehicle, as you will needto show it to your dealer if you have to make a claim.If anything is unclear, or if you have any questions pleasecontact our Customer Services staff on 0844 573 8065.

Jaguar Extended Warranty products are only availablethrough an authorised Jaguar dealer or direct fromJaguar Approved Warranty Administration.

Please note that Jaguar Assistance is available topurchase as an option, but only at the point ofwarranty purchase.

1

INTRODUCTION

INNTTRROODDUUCCTTIOONN

PAGE NUMBER

Territorial Limits and Servicing Requirements 3

Insurance Certificate 4

What your Jaguar Extended Warranty covers 5

Additional benefits of your warranty 8

Warranty claim procedure 9

Warranty Terms and Conditions 10

Definitions 15

MOT Insurance 17

MOT Insurance claim procedure 19

Warranty transfer request 22

Complaints and arbitration 24

2

CONTENTS

CCOONNNTTEENNNTTSSS

Cover under this Jaguar Extended Warranty and MOTInsurance may only be granted to individuals residing, orcorporate bodies registered, in the United Kingdom.

It is a condition of this warranty that your vehicle isserviced in accordance with the manufacturer’s guidelines.Throughout the warranty period a franchised Jaguardealer or other VAT registered garage must carry outall servicing.

Services must be carried out within 1,000 miles/onemonth of the intervals specified by the vehiclemanufacturer, whichever comes first.

TERRITORIAL LIMITS

TTEERRIITOORRIAAL L LLIMMITTSS

SERVICING REQUIREMENTS

SSERRVVICING G RREQQUIREEMEENTSS

This insurance is only valid when accompanied by aRegistration Confirmation Letter which provides details ofyour vehicle and when the cover will begin and expire.

This is an agreement between the purchaser named in theRegistration Confirmation Letter attached and MotorsInsurance Company Limited and is administered byCar Care Plan Limited (hereinafter called the“Administrator”). This certifies that, subject to the policyTerms and Conditions and payment of the appropriatepremium, the Insurer will pay the costs of repair and ofadditional benefits incurred by you as a result of thefailure of any insured components occurring during theperiod and mileage shown on the RegistrationConfirmation Letter.

I have signed this policy on behalf of the Insurer.

For Motors Insurance Company Limited.Registered in England No. 2678367.

IMPORTANT

Your mechanical breakdown insurance policy isunderwritten by Motors Insurance Company Limited(MICL) which is authorised and regulated as aninsurance company by the Financial Services Authority.Car Care Plan Limited is authorised and regulated as aninsurance intermediary by the Financial Services Authority.

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INSURANCE CERTIFICATE

INNSSURRAANCCE E CEERRTIFICCATATTEE

Your Jaguar Extended Warranty is for vehicles that havecovered less than 100,000 miles and are under ten years ofage at the time of purchase. The Jaguar ExtendedWarranty covers defects to all factory fitted componentsof the vehicle for mechanical or electrical failure with theexception of the following items.

WHAT JAGUAR EXTENDED WARRANTY DOES

NOT COVER

Normal wear and tear parts in addition to:

• All service/maintenance operations and adjustments

• Batteries

• Brake friction materials

• Bulbs and fuses

• Electrical software update or reprogramming unlessrequired due to the failure of a covered part

• Exhaust system including Diesel Particulate Filters(catalytic converters are covered but not due toaccidental damage, corrosion or damage resulting fromthe use of incorrect fuel)

• Glass

• Non factory-fitted components

• Paintwork, bodywork, upholstery, trim andcosmetic finishes

• Recharging of air conditioning unit is covered subjectto it being part of a valid claim

• Strikers and hinges

• Tyres and valves

• Water ingress

• Weather-strips and body seals

• Wheels and wheel balancing/alignment and adjustment

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WHAT YOUR JAGUAR EXTENDED WARRANTY COVERS

WW H AT AT Y Y O U R J AA G U A RR E X T E NN D E D WWA WA R R A N T Y C OO V E R S

GENERAL EXCLUSIONS FOR JAGUAR

EXTENDED WARRANTY

• Normal maintenance services and the replacement ofsuch items as, but not limited to, spark plugs, plugleads, oils, filters, lubricants and factory fittedaccessories.

• Component failure resulting from accident damage,misuse, neglect, overloading or abnormal use.

• Faults resulting from the use of contaminated fuel orinappropriate fuel for the vehicle.

• Damage which has resulted from a failure to arrange foran obvious fault to be rectified.

• Damage which has occurred as a result of anyaccessory being fitted (unless the accessory isapproved by the manufacturer for use on the vehicleand fitted according to instructions provided by themanufacturer of the accessory).

• Any damage caused by frost, including damage wherea lack or failure of anti-freeze has been acontributory factor.

• Any damage or losses to components that are notdirectly covered within the terms of this warranty.

• The gradual reduction in operating performance(wear and tear) consistent with the age and mileage ofthe vehicle.

• Any loss, damage or failure which occurs while thevehicle is outside the geographical territories detailedin this booklet.

• All damage and repairs resulting from water ingress, forexample, through damaged or ineffective door, windowor roof seals, through doors or sunroofs left open, orcaused by flood water.

• Any routine component adjustment and alignment.

• Vibrations and noises related to the operation ofthe vehicle.

• Deterioration such as discolouration, alteration ordeformation of parts due to normal ageing.

• The consequences of repairs, conversions ormodifications carried out by firms not approved by themanufacturer, and also the consequences of convertingthe vehicle to run on LPG.

• Damage resulting from the use of fluids or parts otherthan original parts or those of equivalent quality.

• Faults that existed prior to the commencement ofthe warranty.

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MAXIMUM CLAIM LIMIT

The Company will pay both parts and labour at warrantyrate up to the sum equivalent to the purchase price ofthe vehicle:

• any individual claim up to the purchase price ofthe vehicle

• the sum of all claims made shall not exceed thepurchase price of the vehicle.

CAR HIRE

If you have a valid claim, you may claim reimbursement fora replacement vehicle, but not including fuel andinsurance. You cannot claim for the first 24 hours that youare without your own vehicle. After this period, you canclaim for a replacement vehicle for up to seven days.

You or your Jaguar dealer must obtain telephone approvaldirectly from the Administrator before you use this service.Any replacement vehicle must be from a bona fide hirecompany or Jaguar dealer.

WARRANTY EXTENSIONS

Extensions to this warranty are available subject to termsand conditions.

Please ask your Jaguar dealer before this warranty is dueto expire and they will handle your request.

WARRANTY TRANSFER

Where the warranty has been purchased as an annualpolicy, if you sell your vehicle privately you can transfer thebenefits of this warranty to the subsequent owner or userof the vehicle. Please complete the form on pages 22 and23 of the booklet and post the complete booklet to JaguarApproved Warranty Administration. Please Note: Monthlyrenewing policies can only be transferred provided anybalance of monies owed has been paid in full.

OVERSEAS COVER

This warranty will cover your vehicle while it is outside theUnited Kingdom in Europe for up to 60 days in total duringthe period of warranty.

If your vehicle has a breakdown in any country, which is amember of the European Union or EFTA (European FreeTrade Association), subject to warranty cover, you will beentitled to authorise a repair by any Jaguar dealer. You willbe required to pay the full cost of repair on completionand should submit a claim for reimbursement to theAdministrator upon your return to the UK. For full detailsplease refer to the claims section of this booklet.

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ADDITIONAL BENEFITS OF YOUR WARRANTY

AA D D II T I O NN A L B E NN E F I TT S OO F Y OO U R R WA WA RR R A NN T YY

REPAIRS IN THE UK

Should it be necessary to make a claim under the terms ofthis warranty, simply return your vehicle to your supplyingJaguar dealer or any other Jaguar dealer. They will confirmwhether the claim and your warranty are valid and willadminister the claim on your behalf.

REPAIRS IN EUROPE

If it is necessary for a repair on your vehicle to becompleted in Europe you will not require authorisationfrom us. In the event that the fault is covered by thiswarranty we will reimburse the cost of repair followingyour return to the UK.

In this event please contact the Customer ServicesDepartment on 0844 573 8065 for instructions on how toproceed. If your claim is valid, you will be reimbursed inpounds sterling at the prevailing rate of exchange on thedate the repair was completed.

If you need to contact Jaguar Approved WarrantyAdministration while you are abroad please telephone0044 1274 260165.

The maximum we will pay is the equivalent UK rate forlabour charges and manufacturer’s list prices for parts atthe date of your repair. All warranty claims and associatedcorrespondence should be sent to:Jaguar Approved Warranty AdministrationClaims DepartmentJubilee House5 Mid Point Business ParkThornburyWest Yorkshire BD3 7AG.

Note: Claims invoices must be received by the JaguarApproved Warranty Administration Claims Departmentwithin 30 days of the date of completion of the repairs,otherwise they may not be accepted. Claims invoicesreceived beyond this date will be subject to review interms of the reason for delay and it will be at theAdministrator’s discretion to accept such claims.

9

WARRANTY CLAIM PROCEDURE

WWA WA RR R A NN T YY C LL A I MM P P R OO C EE D UU R EE

To help you understand this warranty, the conditions areset out below.

Please take time to read them.

1. Warranty Holder – The Warranty Holder is the onlyperson who is entitled to make a claim underthis warranty.

2. Vehicle – Any claim under this warranty must relateto the vehicle described in the RegistrationConfirmation Letter.

3. Warranty Period – The warranty period appears on theRegistration Confirmation Letter that accompanies thisbooklet. The warranty will expire on the date or mileageshown in this letter, whichever occurs first. Where amonthly renewing policy has been selected, the policywill automatically renew each month when yourpremium is paid. Please see the terms and conditionsPolicy Premium Payments and Policy Durations.

It should be noted that in the absence, for whateverreason, of the standard manufacturer's warranty period,the start date and expiry date of this warranty willremain unchanged from that detailed in theRegistration Confirmation Letter.

4. Authorisation – No repairs are to be commenced untilauthorised by our Administrator, unless covered by theoverseas cover, which may be authorised by theWarranty Holder.

5. Payment for Repairs – When a franchised Jaguardealer undertakes a repair, they will obtain priorauthorisation from our Administrator and will invoice usthe cost of the repair. In certain circumstances, ourAdministrator may authorise a repair by another dealerin the UK or you may authorise a repair overseas.In either event, you will be required to pay the dealeron completion of work and may then reclaim the costfrom us.

6. List Prices – This warranty does not cover costs thatare more than the manufacturer’s UK warranty pricesfor parts and labour rates that are necessary to repairany failed parts.

7. Invoices to Support Claims – With every claim youmake you must provide a VAT receipt from a garage,repairer or bona fide vehicle hire company.

8. Inspection of Vehicle and Parts – Jaguar ApprovedWarranty Administration reserve the right to inspectthe vehicle before authorising repairs and may alsoarrange for parts to be examined by a claims assessor.You may be asked to ensure that a faulty part isretained for our inspection following a repair.

9. Repair/Replacement of Parts – The Company’sobligations under this warranty are limited to repairingor replacing at its option any part(s) which prove tobe defective.

10

WARRANTY TERMS AND CONDITIONS

WWA WA RR R AA N T Y T EE R MM S A A N DD C OO N DD I T I OO N SS

10. Dismantling the Vehicle – It is your responsibility toauthorise the dismantling of your vehicle. The Companywill only pay for dismantling if it is part of a valid claim.

11. Design Faults and Recalls – Any damage to partswhich are being recalled by the vehicle’s manufactureror which have inherent design faults are not covered bythis warranty.

12. Servicing and Service Records – If you do not followthe manufacturer’s service schedules, this warranty willnot apply. When you have your vehicle serviced, youare allowed 1,000 miles either side of the specifiedservice mileage or one month either side of thespecified time period, whichever comes first. A Jaguardealer or other VAT registered garage must carry outthe service and receipts must be retained as JaguarApproved Warranty Administration are entitled tocheck the service record in the event of a claim.

13. Modifications – This warranty is designed to covervehicles built to the manufacturer’s originalspecification. If your vehicle has been modified withany non-manufacturer supplied parts that areassociated to the items covered by the warranty, wereserve the right to decline any claim that may occurdue to the fitting/failure of a modified part. Cosmeticmodifications are acceptable including wheels/tyresproviding they are the same size/specifications as themanufacturer’s equivalent – you may need to adviseyour accident insurer of these changes.

14. Exclusions – This warranty does not cover any ofthe following:

a) Any loss, damage or failure, which is said by aqualified engineer appointed by the Company tohave existed before the start of this warranty. Thesupplying dealer should rectify any suchpre-existing faults before this warranty starts.

b) Any loss where the speedometer or odometer hasbeen interfered with, altered or disconnected.

c) Any vehicle used for hire or reward such as taxis ordriving school vehicles, or any vehicle with a GrossVehicle Weight of more than 3.5 tonnes or avehicle used in any sort of competition, track days,rally or racing or used in a public service capacity(e.g. police, fire, military vehicles or ambulances).

d) Any liability for death, bodily injury or damage toother property or any loss caused directly orindirectly by the claim or event which gives rise toa claim under this warranty.

e) Anything caused directly or indirectly by war, riot,revolution or any similar event or by vandalism, theftor attempted theft of or from the vehicle.

f) Any damage which is due to any type of accident orany act or omission that is negligent or againstthe law.

11

15. False Claims – If you make a false claim, this warrantywill be cancelled and you will forfeit all benefits. Norefund will be made in such cases.

16. Other Warranties and Insurance – If your claim is alsocovered by any other warranty, the Company will onlypay its share of the claim.

17. Legal Proceedings – Following the acceptance of anyclaim under this cover, we will have the right to conductlegal proceedings or enter into formal arbitration onyour behalf. In doing so, the company and/or theirinsurers will be entitled to take action in your name.The cost of the action will be our responsibility, unlessyou have agreed in writing to an alternativearrangement. We will be entitled to any compensationand/or indemnity benefit obtained through theseproceedings, to the extent that these relate to costs orpotential liabilities covered by the warranty. We willalso be entitled to the costs of this action, if they areassigned to you.

18. Invoices – All invoices for repairs should be made outto Jaguar Approved Warranty Administration.

19. Administrator – Jaguar Approved WarrantyAdministration is authorised by the Company to act astheir agents in relation to this warranty. They manageand administer all Jaguar Approved Warranty services.

All claims and correspondence should be submitted tothem at the following address:Jaguar Approved Warranty Administration,Jubilee House, 5 Mid Point Business Park, Thornbury,West Yorkshire BD3 7AG.

20.Cancellation Rights and Refunds – We hope you arehappy with the cover this policy provides. If afterreading your policy document, however, this insurancecover does not meet with your requirements, you havethe right to cancel the warranty (including the MOTelement of the policy) within 30 days of purchaseand the optional assistance element within 14 daysof purchase.

Should you wish to cancel within this period, pleasereturn the policy to the Jaguar dealer from whom thepolicy was purchased; the dealer will then refund anypremium you are entitled to. If you purchased yourpolicy online or via postal application please contactJaguar Approved Warranty Administration on0844 573 8065 for a refund of any premium you areentitled to.

12

If you wish to cancel your policy after this 30-dayperiod, you may cancel your policy in writing at anytime and receive a pro rata refund of your premiumbased on the number of whole months remainingsubject to the deduction of a cancellation fee of £35.Requests for cancellation outside of the first 30 daysfrom purchase should be made in writing to JaguarApproved Warranty Administration.

There will be no refund entitlement under the followingcircumstances:

• in the last 30 days of cover on the warrantyincluding the MOT policy

• if you have made a claim on the warranty or theMOT policy

• where the warranty including MOT policy has beentransferred from the original purchaser

• where Jaguar Assistance has been taken as a costoption, no refund or part refund will be providedafter the first 14 days, or where assistance has beensought within the first 14 days

21. Vehicle Ownership – The vehicle will not be covered bythis warranty whilst it is owned by a motor trader orgarage or associated companies or by the proprietor(s)of such a motor trader or garage.

22.Governing Law and Jurisdiction – This agreement shallbe construed in accordance with English Law and theparties irrevocably submit to the non-exclusivejurisdiction of the English courts to settle any disputeswhich may arise in connection with this agreement.

23.Statutory Rights – Nothing in these conditions willreduce your statutory rights relating to faulty ormis-described goods. For further information aboutyour statutory rights contact your local authorityTrading Standards Department or CitizensAdvice Bureau.

24.Policy Premium Payments and Policy Durations

Annual PolicyYou must pay over the full annual premium to JaguarApproved Warranty Administration prior to thecommencement date in order to receive any coverunder your policy. If you have purchased an annualpolicy and have paid the premium when due, yourwarranty will last for 12 months or until it expires onmileage whichever the sooner.

13

Monthly Renewing PolicyThe cover level provided by a monthly renewing policyare identical to those of an annual policy. You must paythe premium every month on or before the date whenit is due for the coming month. Should you fail to paya monthly premium when it is due, all cover will ceaseimmediately from that date. Your monthly policy has aminimum term of 12 months and we reserve the right tovary your monthly premium at any time by providingyou 30 days notice in writing to the last address youprovided us with.

We will write to you:

i) if one of your monthly payments is not paid

ii) before the end of the initial 12 month period, toallow you to decide whether to continue with thecover*

iii) if there are any changes to your monthly premiumor cover level.

Please Note: We will not automatically renew your coverafter the initial 12 month period. We will write to you atthe last address you provided to give details on how tocontinue your cover*.

* Continuation of cover may be subject to certain vehicleeligibility criteria.

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ADMINISTRATOR

Car Care Plan Limited trading as: Jaguar ApprovedWarranty Administration, Jubilee House,5 Mid Point Business Park, Thornbury,West Yorkshire BD3 7AG.

Car Care Plan Ltd. Registered in England.Company No: 850195.

Car Care Plan Limited is authorised and regulated by theFinancial Services Authority (FRN 309268).

COMPANY

Motors Insurance Company Limited, Jubilee House,5 Mid Point Business Park, Thornbury,West Yorkshire BD3 7AG.

EUROPE

Countries which are members of the European Union orEFTA (European Free Trade Association).

GEOGRAPHICAL LIMIT

The United Kingdom, which includes England, Scotland,Wales, Northern Ireland, the Channel Islands and the Isleof Man.

INSURER

Motors Insurance Company Limited, Jubilee House,5 Mid Point Business Park, Thornbury,West Yorkshire BD3 7AG.

JURISDICTION CLAUSE

Any dispute concerning this warranty will be decided bythe application of English Law.

PERIOD OF WARRANTY AND MOT INSURANCE

The warranty period appears on the RegistrationConfirmation Letter. Where a monthly renewing policy hasbeen selected, the policy will automatically renew eachmonth when your premium is paid. Please see the termand conditions Policy Premium Payments andPolicy Durations.

REGISTRATION CONFIRMATION LETTER

This is the confirmation that the warranty application hasbeen accepted. When you receive the RegistrationConfirmation Letter, please check that it contains thecorrect details.

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DEFINITIONS

DDEEFFINNITTIOONNSSS

VEHICLE

The motor vehicle referred to on the RegistrationConfirmation Letter.

WARRANTY HOLDER

The person named on the Registration Confirmation Letter.

Jaguar MOT Insurance covers the cost of repair,replacement and/or adjustment to the vehicle of thespecified parts listed which are covered as a directconsequence of such parts being cited in a “Notification ofrefusal to issue an MOT certificate” (form VT30) preparedduring the period of cover, as causing the vehicle to fail itsMOT test. Accidental damage is not covered under thisMOT Insurance.

This Jaguar MOT Insurance only applies provided the MOTtest falls due and is completed during the period of coverprovided by the Warranty package. Only one Jaguar MOTInsurance claim is permissible during the duration of theJaguar Extended Warranty Package.

COVER INCLUDES:

Lighting equipment

Lamps, reflectors, indicators and bulbs are covered forfailure due to discolouration, misalignment, water ingressand corrosion.

Steering and suspension

Manual and power steering units, steering drag links,anti-roll bar links, track rods/ends, shock absorbers, roadsprings, wishbones, swivel joints, mountings, sub-framesand wheel bearings are covered for failure due to wear,seizure, leakage and insecurity.

Fuel system

Throttle body, fuel injection system and fuel ECU arecovered for failure to meet MOT exhaust gas emissionstandards (actual tuning and adjustments or damagecaused by contaminated fuel are not covered underthis section).

Braking system

Brake master cylinder, wheel cylinders, calipers, discs,drums, load compensator, ABS modulator/sensors/computers and brake pipe, hoses and cables are coveredfor failure due to wear, leakage, seizure, splits/cracks,corrosion and adjustment.

17

MOT INSURANCE

MMOO T T INNSSUURRAANNCCEE

Seat belts

Mountings, belts, retractors and buckles are covered forfailure due to wear, non-function and insecurity.

Vehicle structure

Vehicle structure is covered for corrosion. Failure due toaccident damage is specifically excluded.

General

Windscreen wipers and washer motors.

Important

All other components are excluded from the coverprovided by this MOT Insurance.

Maximum Claim Liability

Where liability for the cost of repairs is admitted under thisMOT Insurance the Warranty Holder will be reimbursedrepair costs up to a maximum aggregate of £750.00(including VAT) during each period of MOT Insurance.The first £50.00 of any claim must be paid by theWarranty Holder.

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IMPORTANT:

The MOT Insurance does not cover accidental or maliciousdamage or neglect. See Terms and Conditions. Simply takeyour vehicle to the nearest or supplying Jaguar dealer orservice centre and hand over:

1. This booklet and your Registration Confirmation Letter.

2. Proof of servicing.

3. The previous valid MOT Certificate (if applicable) andthe notification of refusal to issue an MOT Certificate(VT30) citing the reasons for failure. The dealer willthen take responsibility for establishing that the partsinvolved in the repair, deemed necessary by the“Notification of refusal to issue an MOT Certificate”(VT30), are covered by this MOT Insurance.

The dealer will be responsible for obtaining priorauthorisation from the Jaguar Approved WarrantyAdministration Claims Department.

Claims telephone number: 0844 573 8065.

Important: No repair should commence until JaguarApproved Warranty Administration Claims Departmenthas given authorisation. When, and if, the vehicle is

granted an MOT Certificate (VT20) the dealer will forwarda copy of a completed:

• Repair invoice.

• Old MOT Certificate and the “Notification of refusal to issue an MOT Certificate” (VT30).

No repairs are to be commenced until authorisation hasbeen given by the Administrator.

Jaguar Approved Warranty Administration ClaimsDepartment reserves the right to examine any vehicle andsubject the parts being repaired or replaced to expertassessment before commencement of any repairs. It shallbe clearly understood and agreed that in the event of anydispute arising as to the extent of the liability, the decisionof the assessor shall be final and binding on both theAdministrator and the Warranty Holder.

Note: Claims invoices must be received by JaguarApproved Warranty Administration Claims Departmentwithin 30 days of the date of completion of the repairs,otherwise they may not be accepted. Claims invoicesreceived beyond this date will be subject to review interms of the reason for delay and it will be at theAdministrator’s discretion to accept such claims.

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MOT INSURANCE CLAIM PROCEDURE

MMO T T INSSURRANNCE E CLAAIM M PRROCEDUUREE

MOT INSURANCE TERMS AND CONDITIONS

(in addition to the main warranty terms and conditions)

The Terms and Conditions of this MOT Insurance arestated below:

• The MOT Insurance is in addition to your legalrights, and does not affect your statutory rights asa consumer.

• Any exploratory dismantling charges will only bereimbursed as part of a valid claim. It is theresponsibility of the vehicle owner to authorisedismantling and to pay charges if such dismantlingproves that the failure is not covered by theMOT Insurance.

• The Administrator reserves the right to subject thefailed parts to expert assessment.

• If any claim is fraudulent in any respect all benefitsunder this MOT Insurance will be forfeited.

• The reimbursement for any claim under this MOTInsurance shall not exceed the manufacturer’s list pricesfor parts and warranty labour rates necessarily incurredin the repair of covered components up to themaximum claim liability.

• The Company shall not be liable for any statement orrepresentation, written or verbal (by whomsoevermade), which contradicts the Terms and Conditions inthis MOT Insurance, unless such statement orrepresentation is supported in writing by theAdministrator on their behalf.

A VAT receipted invoice from your Jaguar dealer mustsupport all claims.

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THIS MOT INSURANCE DOES NOT COVER:

• Any parts that have not actually failed or that arereplaced or reported during routine servicing and/orrepair of other parts which have failed.

• Neglect or wear and tear reported during the vehicle’sprevious service.

• Actual tuning or adjustments to the fuel system.

• Any component covered by any other existingwarranties or insurances.

• Any loss to the Warranty Holder in excess of themaximum claim liability.

• Accidental or malicious damage.

• Windscreen, tyres, wheels, exhaust systems,catalytic convertors.

• All other components not listed within the ‘Coverincludes’ section on pages 17 and 18.

• Liability which attaches by virtue of an agreement butwhich would not have attached in the absence of thesaid agreement.

• Any liability for death, bodily injury, or damage to otherproperty or any consequential loss of whatsoevernature arising directly or indirectly from the claim orevent giving rise to a claim under this MOT Insurance.

• The cost of MOT test, re-test and repairs not completedwithin 30 days of issue of the MOT Test CertificateReport VT30.

• Pre-MOT repairs and faults noted as “Advisory” whichdo not fail the MOT test.

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There is no charge for this service and is only available forprivate sales.

Please Note: Monthly renewing policies can only betransferred provided any balance of monies owed has beenpaid in full.

If you require assistance in transferring your warranty,please contact us on 0844 573 8065.

PART 1

The former owner must fill in this section

I sold my vehicle privately on

I want to transfer this warranty to the new owner.

NEW OWNER’S DETAILS

Title

Initials

Surname

Address

Postcode

Telephone number

VEHICLE DETAILS

Registration number

VIN

Warranty type and number (if known)

Mileage at date of transfer

Signature (former owner)

Date

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WARRANTY TRANSFER REQUEST

WWA WA RR R AA N TT Y T R AA N SS F EE R RR E QQ U EE S TT

PART 2

The new owner must fill in this section

1. I have read and fully understand the contents of thisbooklet and accept the terms and conditions ofthis warranty.

2. I certify that:

a) as far as I know, the vehicle has been servicedaccording to the manufacturer’s servicerecommendations; and

b) the details in Part 1 are correct.

3. I understand that the warranty will not be transferredto me until the Administrator tells me that it hasaccepted this request for transfer. I will then take theplace of the former owner as the Warranty Holder.

4. I accept that Warranty Term and Condition 20 nolonger applies to this policy.

Signature (new owner)

Date

IMPORTANT

The Administrator should receive this form, together withthe complete booklet within seven days of the vehiclebeing sold privately.

Jaguar Approved Warranty AdministrationJubilee House5 Mid Point Business ParkThornburyWest Yorkshire BD3 7AG.

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HOW TO MAKE A COMPLAINT

We hope that you will be pleased with the servicewe provide.

In the unlikely event of a complaint, you should contact theAdministrator in the first instance on 0844 573 8065, or inwriting to:The Customer Services Manager, Jaguar ApprovedWarranty Administration, Jubilee House,5 Mid Point Business Park, Thornbury,West Yorkshire BD3 7AG.

If you remain dissatisfied, please contact the Insurerdirectly by writing to: The Insurance Manager, Motors Insurance CompanyLimited, Jubilee House, 5 Mid Point Business Park,Thornbury, West Yorkshire BD3 7AG.

You also have the right to ask the Financial OmbudsmanService to review your case. The right to apply to theOmbudsman must be exercised within six months of thedate of our decision. Please write to:The Financial Ombudsman Service, South Quay Plaza,183 Marsh Wall, London E14 9SR.Telephone: 0800 023 4567.

COMPENSATION SCHEME

Motors Insurance Company Limited is covered by theFinancial Services Compensation Scheme (FSCS). You may

be entitled to compensation from the scheme if the Insureris unable to meet its obligations. This depends on the typeof business and the circumstances of the claim. You canget more information about compensation schemearrangements from the:FSCS, 7th Floor Lloyds Chambers, 1 Portsoken Street,London E1 8BN. Telephone: 0800 678 1100.

DATA PROTECTION AUTHORISATION

STATEMENT

In processing and managing this agreement, theAdministrator will collect, transfer and store theinformation you have provided in their secure serversbased in the United States of America. The Administratorhas taken measures to ensure that there is an adequateequivalent level of protection of your information in theU.S.A. in accordance with legislation in theUnited Kingdom.

In compliance with the Data Protection Act 1998, you areentitled to ask us to amend our records about you if theyare not correct, and you may request a copy of theinformation we hold about you by applying to us in writingaddressed to: Compliance Officer, Car Care Plan Limited,Jubilee House, 5 Mid Point Business Park, Thornbury,West Yorkshire BD3 7AG or by emailingCCPH_DPA@carcareplan.co.uk. We may charge you thestatutory fee of £10 for this service.

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COMPLAINTS AND ARBITRATION

CC O MM P LL A I N T S A A N DD A RR B I T R AAT AT I O NN

JAGUAR APPROVED WARRANTY ADMINISTRATION

Jubilee House, 5 Mid Point Business Park

Thornbury, West Yorkshire BD3 7AG

CCP 9116PB08084 – 09/12