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10th Edition, 2013
HOTELIER
HICAP UPDATE 2013
Indonesia Hotels Investment World 2013
SAXONLOOKER
Organizational Culture
HOTELIER INDONESIAJOBS | EVENTS | HOSPITALITY NEWS | MAGAZINE
www.hotelier-indonesia.com
PAY FOR PERFORMANCE? Or PAY FOR POSITION?
Edition 10th , 2013
HOTELIER INDONESIA
INDONESIA
PERSPECTIVES ON GHM IN INDIA
THE INTERVIEW
Hotel and Branded Residential Market Update 2012 Edition and 2013 Outlook.
HOT Profile
14 • HOTELIER INDONESIA
DIRECTOR OF FOOD & BEVERAGE AT AMIANA RESORT NHATRANG
[HI] You seemed to grow-up in the hospitality industry.
When and how did you get your first work in a hotel?
[JS] I have grown up in the hotel actually. My mother
worked as Executive Housekeeper in one of the hotels
in our town. I used to go there after school since I was 7
or 8 years old and spend 2 to 3 hours every day. Running
around in the back of the house and discovering the work
flows. When I turn 14 I took my first part-time job in
Stewarding department, I would be washing pots and pans
in my free time, unless like most kids my age, I was making
a “good “pocket money those days…When they asked me
which high school I will choose I automatically decided to
study hotel high school and since then I knew what I want
to do in life.
[HI] You’re currently Director of Food & Beverage at
Amiana Resort in Nha Trang, Vietnam. Having a quick
look at the site, it is quite impressive. As the resort is
weeks from opening, what are some of the pre-opening
responsibilities you’ve been responsible for?
[JS] I have joined Amiana over 4 months ago, since than
we were able with clear direction of our General Manager
create a new concept for our flagship restaurant called
Bacaro.
JAKUB SIPPL
PROFILE:
During our travels, Hotelier Indonesia comes across executives with a unique path in the hospi-tality industry. In recent travels on the southern coast of Vietnam, we had the plea-sure to meet with Jakub Sippl, Director of Food & Beverage at the new Amiana Resort in Nha Trang.
HOT Profile
HOTELIER INDONESIA • 15
With his support we determined the way F&B in our resort
will go and I am proud to say that we will feature plenty of
new products for this market and feature a lot of new ideas
and service touch points. I wish to share the details, but
people will have to simply come and experience themself.
[HI] Can you give us a bit of a background on your path to
Amiana Resort?
[JS] I have moved abroad 9 years ago, my first destination
was sunny Malta, where I worked for international chain.
I was able to quickly progress my career with 2 task force
in Africa (Djibouti and Tanzania) where I was part of the
pre-opening teams. After Malta, I have moved to UK, where
I worked in one of the leading hotels of the world before
moving to London to do my management training . At that
time I felt like I need big challenge in my life and took an
opportunity to move to Vietnam for the first time. I have
been in Asia since, working in Cambodia and Indonesia,
before ending in Vietnam again.
[HI] Is there a particular challenge or two you’ve had to
address in your career?
[JS] As you know, Hotelier life is full of challenges, but my
biggest challenge so far was being in charge of Food and
Beverage Operations in athlete village for Seagames 2011
in Palembang, Indonesia. The hotel chain I worked for a
that time got the contract only less than a month ago, so
we had very little time to prepare and organized. During
the preparation time we had to overcome many challenges,
for example the kitchen in the athlete village was not ready
before and during the event, so we have to prepare food
in our hotel and deliver by heated trucks, which was about
15 km route. Since we were running 24 hours operation
for 16 days it required a lot of logistics and coordination. In
addition to that we were hosting some of the head of states
and government officials during that period, for example
President of Indonesia, Princess of Thailand, Deputy Prime
Minister of Singapore and many more. After less than a
month preparation, 16 days of execution of the event all
was successfully done. I have to say that my team did amaz-
ing job and they really exceeded my expectation. This was
the biggest and most difficult challenge for me so far…I am
hoping for more in a near future.
[HI] What personal goals have you reached? What goals
have you set for the future?
[JS] So far I have set a several personal and work goals.
Some short term and some long term. Talking about work, I
have reached my goal so far, which was a managerial posi-
tion in high class 5 star pre-opening experience, which
Amiana is. My future goal is to establish F&B operation with
Amiana and ensure to have the most enjoyable culinary and
service experience in Vietnam together with creating the
most enjoyable environment for my staff.
[HI] Is there a personal philosophy that drives your
career?
[JS] I do have personal philosophy which drives me since
the beginning. It does develop with me of course, but the
core is to work hard and most importantly smart in order to
achieve my goals.
[HI] What advice do you have to others starting their
careers in the industry?
[JS] This industry can be quite hard sometimes and many
people can start in the wrong places which change very
quickly their perception about this job. My advice would
be to create your own career path and follow your targets,
some people could call it dreams. Always learn from your
co-workers. Bad and good habits, because in the end every
experience is a good experience. I always try to turn nega-
tive to the positive. Since we work in very stressful and full
of pressure environment it is not a career for everybody, but
to me there is no better feeling than going home after a well
organized event or leaving property which became success-
ful thanks to your contribution.
In the end I would like to thank you Bill for this interview,
great talking with you. I wish all the readers of Hotelier
Indonesia great year 2013 and good luck with their careers
and assignments.
Hotelier Indonesia would also like to thank Jakub for sharing
his experiences in the industry. Further information about Nha
Trang’s new Amiana Resort can be found at:
http://www.amiana.com.vn/