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John CHENG Regional Director , Hong Kong & South China BMC Software James CAREY IT Operations Director , Asia Pacific Prudential Services
John CHENG
Regional Director ,
Hong Kong & South China
BMC Software
James CAREY
IT Operations Director ,
Asia Pacific
Prudential Services
� Introductions & Prudential Business Goals and Objectives
© Copyright 1/24/2014 BMC Software, Inc 2
� Considerations & decisions to choose “cloud-based” IT Service Management solution.
© Copyright 1/24/2014 BMC Software, Inc 3
� Selection of Remedyforce and role of force.com platform
Main Features of Remedyforce
© Copyright 1/24/2014 BMC Software, Inc 4
Change Management
Incident Management
Problem Management
Asset InventoryManagement
Configuration Management
Database
ITIL-based Best Practice Processes
Knowledge Management
Self-Service Portal
MobilityServiceRequest
Real-time Analytics
ReleaseManagement
Service Level Management
� Current usage of Remedyforce and cloud-based ITSM experience
© Copyright 1/24/2014 BMC Software, Inc 5
� Experience with BMC Software team in Prudential’s “cloud journey”…
© Copyright 1/24/2014 BMC Software, Inc 6
� Session close and Q&A
© Copyright 1/24/2014 BMC Software, Inc 7
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