| Date post: | 21-Oct-2014 |
| Category: |
Business |
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How new technologies can help KM
James Robertson, Step Two Designs
Email: [email protected] Twitter: @s2d_jamesr
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
Both books from: www.steptwo.com.au
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Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
It’s not not about the technology
(Quote by Andrew McAfee and others)
Technology plays a key role, and technology has changed
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
NEW TECHNOLOGY
BLOGS
WIKIS
TEAM SPACES
SOCIAL STAFF DIRECTORIES
YAMMER SOCIAL
INTRANETS
COLLABORATION TOOLS ENTERPRISE
2.0
ACTIVITY STREAMS
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
“Piloting” technology doesn’t work Throwing out a technology and “seeing what happens” mostly fails
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Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
Target business needs Focus on a specific business problem or staff group, and do what it takes to get success
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
www.steptwo.com.au/iia
Award-winning examples of technology supporting KM objectives
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
{ CASE STUDY }
Crew community forums at British Airways (UK) Further details: www.youtube.com/watch?v=gzp70KvBwvw
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Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
{ CASE STUDY }
Competitor wiki at Scottrade (USA) Further details: www.youtube.com/watch?v=8BmCylAcv7E
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
Screenshot provided courtesy of Scottrade
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Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
{ CASE STUDY }
Answering questions at Sabre (USA) Further details: www.youtube.com/watch?v=dVgTgj94eTs
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
Screenshot provided courtesy of Sabre Holdings
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
Screenshot provided courtesy of Sabre Holdings
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Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
{ 60% of all questions asked receive an answer
within the first hour }
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
Screenshot provided courtesy of Sabre Holdings
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
{ CASE STUDY }
The Tube at IDEO (USA)
Further details: www.steptwo.com.au/iia
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Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
{ “Effective knowledge sharing is a social activity
that’s enabled by technology” }
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
Speaking Intranet News
Screenshot provided courtesy of IDEO
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
Speaking Intranet News
Screenshot provided courtesy of IDEO
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Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
Speaking Intranet News
Screenshot provided courtesy of IDEO
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
Speaking Intranet News
Screenshot provided courtesy of IDEO
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
You can’t change culture with technology Match today’s culture to get adoption and use
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Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
But technology can help!
Used the right way, technology can get a great lever for change
Step Two Designs (www.steptwo.com.au) KM Asia Pacific • July 2011
James Robertson, Step Two Designs
! Email: [email protected]
! Twitter: s2d_jamesr
! Website: www.steptwo.com.au
! Blog: www.steptwo.com.au/columntwo
! Articles: www.steptwo.com.au/subscribe
