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Implementing eLearning
The AGL experience
Jane Marsden & Stephanie Ley
February 2012.
AGL External
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Presentation Title
February 2008
AGL Internal
About us
About us
Stephanie Ley, current eLearningManager, AGL
Jane Marsden, former eLearningManager, AGL
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About AGL Energy
Implementing eLearning - The AGL experience
February 2012
AGL External
175 yearsyoung
An integratedgas and
electricityenergy
company
Customer
accounts
3.4 million
ASX 50 listedcompany with
around110,000
shareholders
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About AGL Energy
Implementing eLearning - The AGL experience
February 2012
AGL External
Largest privateinvestor ofrenewableenergy inAustralia
hydro, wind,solar,
geothermal,biogas and
landfill gas.
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About AGL Energy
Implementing eLearning - The AGL experience
February 2012
AGL External
1,800
employees
Office
locations
CustomerServiceCentres
Operating sites
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2003-04
Microsoft 97 to2003 Upgrade
Compliance
2005 2009
LMS andelearning falls
into disuse
2009
New inductionprogram
Relaunchelearning system
DedicatedElearningspecialist employed
2010
Inductionprogram launched
HSE adoptselearning
Access issuesrevealed for somesites
2011
Treble elearning
offeringExtend elearningtopic range
Increaseengagement
Event managementfunctionalitylaunched
Transition toexternal hosting Empower AnytimeAnywhere
Blended learningmodels
InitialAd-hoc processes
PlannedClear objectivesfor elearning
DefinedDefined processesfor elearning
Managed
Ensuring the qualityof both elearningresources andlearning outcomes
OptimisingContinual
improvement
A general elearning maturity model
Implementing eLearning - The AGL experience
February 2012
AGL External
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Challenges
History
Perception
Engagement
Geography/Distance
Acquisitions Information security
Main drivers
Compliance
Distance
Implementing eLearning - The AGL experience
February 2012
AGL External
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What and how . . .
Relaunch with fresh new look and feel
Engage
Access to elearning
Secure gateway with single sign on
Implementing eLearning - The AGL experience
February 2012
AGL External
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Implementing eLearning - The AGL experience
February 2012
AGL External
Educational theory & elearning
A Critical Conversation aboutPerformance
Slides 8,9,10
Behaviourist, cognitivist, humanist,constructivist ???
Systems based design anddevelopment (e.g. ADDIE)
Context, relevance, experience
Quality learning supports acquisitionof knowledge and skills
Delivery method secondary
Constraints budget and resources
Accessibility
Simulate as closely as possible theideal learning strategy
Courtesy: G+T Human Resource Development
Real Training Right Now
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Key Elements for Success
Relevance
Implementing eLearning - The AGL experience
February 2012
AGL External
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Presentation Title
February 2008
AGL Internal
Whats next?
Whats next?
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Web mediatedlearning
communities
Whats next
Implementing eLearning - The AGL experience
February 2012
AGL External
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UniversalLearningDesign
Whats next
Accommodatelearning
differencesRepresentation
Expression
Engagement
Quality control
Implementing eLearning - The AGL experience
February 2012
AGL External
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Maintain
Thebuzz
Executivesponsorship
IT
Implementing eLearning - The AGL experience
February 2012
AGL External
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Presentation Title
February 2008
AGL Internal
Whats next?
Questions?