Jane Smith

123 Anywhere Lane, Waldoville, CA12345

(123) 456-7890

career profile Customer relations and operations manager with 15 years experience in the financial services industry. Handle a variety of managerial and administrative duties to meet the needs of the company and customers.

career history Operations Manager/Customer Service Associate, Doyle and Associates. Toronto, Ontario, Canada

2009 to Present

h Oversee administrative duties such as answering and re-directing incoming calls, sort and distribute mail, and order supplies.

h Lead weekly staff meetings outlining new services and informing staff of procedural changes.

h Trusted to possess security passwords, and combinations to open/close vault. Authorized lockup officer and branch opener.

h Demonstrated good will by coordinating United Way fundraising campaign within branch.

Customer Relations Associate, World Management Concepts. Toronto, Ontario, Canada

2006 to 2009

h Meet with prospective customers to refer accounts, investments, loans and mortgages.

h Recognized for converting single service customers into multi-service customers.

h Assess, analyze, investigate and recommend credit alternatives to clients.

h Underwrite residential mortgage loans, consumer loans and credit cards.

Assistant Branch Manager, World Management Concepts. Toronto, Ontario, Canada

1997 to 2006

h Recruited as Assistant Branch Manager Trainee, and promoted to Assistant Branch Manager within one year.

h Developed sales culture within branch by implementing marketing and cross-selling activities.

h Devised a training procedure for new hires, which streamlined procedures.

h Interviewed, hired and coached new employees to help facilitate branch goals and objectives.

h Provided staff training and guidance in product services and administration.

h Supervised all aspects of Deposit Services Operation.

computers Windows 98 , Word, Word Perfect, Power Point, Excel, Lotus Smart Suite, Data Entry, Internet, E-mail

education B.S., Business Administration Diploma, Humber College, Toronto, Ontario, Canada, 1997