www.112.fi
Jari WilénEmergency Response Center
Administration
VIRVE VIRVE PUBLIC PUBLIC
AUTHORITY AUTHORITY NETWORKNETWORK
EMERGENCY EMERGENCY RESPONSE RESPONSE SYSTEM SYSTEM
IN FINLANDIN FINLAND
Friday, April 21, 2023Jari WilénSupervisor, Public Authority Network
EMERGENCY RESPONSE CENTRES
The Emergency Response Centre Administration is an esteemed, progressive and efficient team of top performers.
• Unique operating model• Urgent emergency calls for police, rescue,
social and health services• Professionally skilled and ability to
co-operate effectively• Good team spirit and highly motivated staff• Same person takes the emergency calls and makes
the alarms
Friday, April 21, 2023Jari WilénSupervisor, Public Authority Network
Uniform
• The Emergency Response Centre Administration has its own uniform
Friday, April 21, 2023Jari WilénSupervisor, Public Authority Network
ERC Duties
Friday, April 21, 2023Jari WilénSupervisor, Public Authority Network
Operational Model
• The same operator receives the emergency call, evaluates the risk and alerts the quickest and most appropriate unit or units
• The incident is transferred to incident monitoring, managed by one or several operators
Friday, April 21, 2023Jari WilénSupervisor, Public Authority Network
The Calltaking dispatcher alarms units
Friday, April 21, 2023Jari WilénSupervisor, Public Authority Network
Data flow in the ERCsRecords of the Health
Record for Rescue Services
Personnel data record, Police
Records of the social affairs
Field unit of the Police
Field unit of the Rescue Services
Ambulance services
Social services
Fully authorised Dispatchers Fully authorised Dispatchers
Friday, April 21, 2023Jari WilénSupervisor, Public Authority Network
Emergency Response Centre Emergency Response Centre in Central-Finland (ERC)in Central-Finland (ERC)
-POLICE-POLICE-FIRE AND RESCUE-FIRE AND RESCUE-HEALTH CARE-HEALTH CARE-SOCIAL-SOCIAL
Friday, April 21, 2023Jari WilénSupervisor, Public Authority Network
Emergency Call Handling
Reception of emergency call
Register queriesSupport activities
ACCIDENT
Occupational safetyPreventive measures
Risk assessmentAlerting units
Public authority assistance* Fire services* Police services* Ambulance services* Social services, crisis response services
Fire alarm systemsAlarm devices
Emergency phones
Fixed line and mobile phone network
Public authority network (VIRVE)(DARC-pager)
Friday, April 21, 2023Jari WilénSupervisor, Public Authority Network
Customers
• In need of help or under threat:– people– the environment– national heritage sites– Property
• Public authorities responsible for safety:– rescue services– police services– social services– health services
Friday, April 21, 2023Jari WilénSupervisor, Public Authority Network
Different Field Operations
Friday, April 21, 2023Jari WilénSupervisor, Public Authority Network
There will be a total of 15 ERCs by 2006
1. ERC of Helsinki – Helsinki 2006
2. ERC of West Uusimaa – Lohja 2005
3. ERC of East and Central Uusimaa – Kerava 2005
4. ERC of South-West Finland – Turku 2004
5. ERC of Satakunta – Pori 2003
6. ERC of Häme – Hämeenlinna 2004
7. ERC of Pirkanmaa – Tampere 2004
8. ERC of South-East Finland – Kouvola 2002
9. ERC of South Savo – Mikkeli 2003
10. ERC of Ostrobothnia – Vaasa 2002
11. ERC of Central Finland – Jyväskylä 2001
12. ERC of North Savo – Kuopio 2003
13. ERC of North Ostrobothnia and Kainuu – Oulu 2005
14. ERC of Lapland – Rovaniemi 2002
15. ERC of North Karelia – Joensuu 2001
ERCs
Friday, April 21, 2023Jari WilénSupervisor, Public Authority Network
VIRVE • Multi-agency network with 30,000
users• 15 switches• More than 1,200 base stations
Helsinki
Friday, April 21, 2023Jari WilénSupervisor, Public Authority Network
In use today, nationwide
• Network roll-out completed, fully on schedule
• Full nationwide coverage, full seamless nationwide functionality, for example nationwide group calls
• Meets Schengen requirements• Seamless integration with nationwide
emergency response center network• Co-operation with the Estonian marine
border guard
Friday, April 21, 2023Jari WilénSupervisor, Public Authority Network
Joint network enhances effectivity
• The purpose of the VIRVE network is to boost the capability of public safety authorities to perform their specific tasks successfully in any situation.
• The aim of the project was to create an efficient and comprehensive radio network for use by the Finnish public safety authorities that will serve all the different user groups and improve the operational capabilities of the authorities.
Friday, April 21, 2023Jari WilénSupervisor, Public Authority Network
Traditionally - Government Agencies…
Rescue
RescueFire Dept
Traffic police Ambulance
Crime unit
Border guard
Military
have multiple systems owned by each organization
Friday, April 21, 2023Jari WilénSupervisor, Public Authority Network
RescueRescue
Fire DeptFire Dept
AmbulanceAmbulanceCrime unitCrime unit
Border guardBorder guardTraffic policeTraffic police
MilitaryMilitary
Co-operation through a shared multi-agency TETRA system
Friday, April 21, 2023Jari WilénSupervisor, Public Authority Network
• Nationwide group calls have become a reality
• Reliability and availability of service – complemented by base station fallback and DMO
• Multi-agency cooperation, seamless cooperation
• Savings and operational efficiency
• Improved security and safety of officers
VIRVE answers the needs of all user organizations
Friday, April 21, 2023Jari WilénSupervisor, Public Authority Network
From plans to reality
ContractsContractsAwarded 12.97Awarded 12.97
-Technology-Technology-Vendor-Vendor
-Operation-OperationDrafting phaseDrafting phase State SecurityState Security
NetworksNetworks
1992 2000199819961994 2002
First First nationnationwide wide
group call group call 20022002
NetworkNetworkCompletedCompleted
20022002
1st Phase of Network
completed 1998
SharedShared
networknetwork
concept concept
RFQRFQ
BiddingBidding
Construction phaseConstruction phase
Pilot usePilot use OperativeOperativeuseuse
1.8.2001
1.11.1998
5.96-2.97
Friday, April 21, 2023Jari WilénSupervisor, Public Authority Network
VIRVE-administration
SecuritySecurity NetworksNetworksGroupGroup
Ministry of Ministry of Transport and Transport and
communicationscommunications
State Security Network LTDState Security Network LTD-OperatorOperator
- Consession holder- Consession holder
100% Government100% Government
Friday, April 21, 2023Jari WilénSupervisor, Public Authority Network
Fire and rescue 20%
Frontier Guard 8%
Defence Forces 20%
Police 15%
Social and health services 30%
Others 3%
Customs 4%
True multiagency operationtoday ~35.000 users from different organisations
Friday, April 21, 2023Jari WilénSupervisor, Public Authority Network
Key benefits of TETRA
• Services to address the needs of mission-critical users– voice + data + dispatching
• Meets the security needs ofpublic safety users
• Combines two-way radio, mobile telephony, messaging and packet data in one system
• Open standard, multi-vendor supply, certified interoperability
Friday, April 21, 2023Jari WilénSupervisor, Public Authority Network
Is VIRVE fulfilling user expectations?
Friday, April 21, 2023Jari WilénSupervisor, Public Authority Network
Contact Information
EMERGENCY RESPONSE CENTRE ADMINISTRATION P.O. BOX 112FIN-28131 PORI, FINLAND
Tel. +358 (0)2 624 4800 (exchange)Fax +358 (0)2 624 4888
www.112.fiOfficial e-mail: [email protected]
Friday, April 21, 2023Jari WilénSupervisor, Public Authority Network
Thank You
• Jari Wilén• Supervisor, Public Authority Network• Emergency Response Centre Administration• [email protected]• www.112.fi
