IoTSP Project Management Success Factors

Jarkko Pukkila, Sofigate Oy

Why IoT Projects Are Complex? HBR IoT Technology stack

Concept & Value Proposition

How To Reach From A To B?

Service Design

1) Start by making digital service idea more tangible:

• Product owner - Why: Value proposition

• Service designer - What: Create service concept

• Service designer - How: Clarify the interactions between service users and service provider. – Customer journey

– Service blueprint

Customer Journey – Case Example (Uber) Source: cxdlabs.com

Service Blueprint

Service & UX Design

1) Start by making digital service idea more tangible:

• Product owner - Why: Value proposition • Service designer - What: Create service

concept • Service designer - How: Clarify the

interactions between service users and service provider. – Customer journey & touchpoint definitions – Service blueprints

2) Next visualize the touch points: • UX Designer: (UI prototypes, report mock-

ups etc.)

Service & UX Design Verified By Customers

1) Start by making digital service idea more tangible:

• Product owner - Why: Value proposition • Service designer - What: Create service

concept • Service designer - How: Clarify the interactions

between service users and service provider. – Customer journey & touchpoint definitions – Service blueprints

2) Next visualize the touch points: • UX Designer: (UI prototypes, report mock-ups

etc.)

3) Then its already time for 1st customer visit

How To Ensure Your Service Will Be Smart?

Commercial IoT Algorithm candidates

Market place Research collaboration

IoT platform partners

(machine learning)

DIY

-Problem -Raw data -Feedback

-Findings -Adapt -Win/fail fast

Had some weird

vibration on Monday

afternoon!

Thanks for input! System catched the issue already 24h

before you noticed it….

= what, how often, how much, in which format . Can set extra reqs. especially for bottom part of IoT tech stack.

End customer Vendor

$$$

Decision point

IoT Service Development Project

Technology UX

discovery Develop Pilot Commercialize

Service design

Problem Known candidates Collect data Review Conclusions Next steps

Algorithm workstream

$ $ $

= Point of review together with customer = Start collect data from customer plant

ABB Drives – RCM Snapshot

ABB Drives – RCM Snapshot

Successful IoT Project Management

• In IoT projects, soft skill service design is essential for sales.

• But IoT project demand also greater than usual amount of hard skills relating to raw number crunching & algorithm development & tecnology architecture.

• What makes IoT project manager stand out from basic IT project manager is the requirement to facilitate team collaboration and manage project so that both soft and hard competence stack within the team reach towards common goal – validated together with real customers.

Contact; Jarkko Pukkila , jarkko.pukkila@sofigate.com , +358407733234

Check out video https://www.youtube.com/watch?v=dpF0ECqTsdY

mailto:jarkko.pukkila@sofigate.com