HOSPITALITY MANAGEMENT JASON CANTO Professional dedicated to promoting excellent customer service while meeting the individual needs of each hotel guest. Seeking to utilize strengths in staff supervision, staff development, managing diversity and progressive thinking within the Hospitality Industry. e PROFESSIONAL EXPERIENCE GUEST SERVICES MANAGER Brighton Management / Holiday Inn Denver East - Stapleton / Colorado / 2015 – Present Hire and train all Front Desk, Bell and Transportation personnel. Proficient in OPERA PMS. Empower the Guest Services team to perform effective service recovery techniques daily. Effectively manage room inventory and rate availability. Monitor the scheduling of associates and oversee departments during shifts. Responsible for Coaching & Counseling documentation in the event an associate is in need of redirecting or improving behavior. Encourage a cohesive and communicative work environment TRANSPORTATION MANAGER Sage Hospitality Holiday Inn Denver East - Stapleton / Colorado / 2011 – 2015 Worked dynamically and enthusiastically to ensure the property maintained its competitive edge through the use of a flexible and dependable Transportation Department. Assessed and changed the Transportation Schedule to better fit the needs of all guests. Successfully added multiple routes with existing staff and resources to accommodate National Jewish, VA Hospital, Perspiration St. Luke’s, Rose Medical Center and St. Joseph’s Hospital runs for all guests. Developed an honest working relationship with the Sales Department in order to provide the team with extra opportunity to offer additional runs to potential group business. Provided proficient and obliging support to all departments at all times of day. Generated and managed the weekly Manager on Duty (MOD) schedule for the property.
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H O S P I T A L I T Y M A N A G E M E N T
WESTMINSTER , COLORADO
JASON CANTO
Professional dedicated to promoting excellent customer service while meeting the individual needs of each hotel guest. Seeking to utilize strengths in staff supervision, staff development, managing diversity and progressive thinking within the Hospitality Industry. e
P R O F E S S I O N A L E X P E R I E N C EGUEST SERVICES MANAGERBrighton Management / Holiday Inn Denver East - Stapleton / Colorado / 2015 – Present
Hire and train all Front Desk, Bell and Transportation personnel. Proficient in OPERA PMS. Empower the Guest Services team to perform effective service
recovery techniques daily. Effectively manage room inventory and rate availability. Monitor the scheduling of associates and oversee departments
during shifts. Responsible for Coaching & Counseling documentation in the event
an associate is in need of redirecting or improving behavior. Encourage a cohesive and communicative work environment by
maintaining a good working relationship with all departments. Professionally respond to guest issues both internally and through
multiple web-based mediums (i.e. WebGURU, TripAdvisor, HeartBeat, etc.) within in a timely manner.
Schedule and lead monthly departmental meetings.TRANSPORTATION MANAGERSage Hospitality Holiday Inn Denver East - Stapleton / Colorado / 2011 – 2015
Worked dynamically and enthusiastically to ensure the property maintained its competitive edge through the use of a flexible and dependable Transportation Department.
Assessed and changed the Transportation Schedule to better fit the needs of all guests.
Successfully added multiple routes with existing staff and resources to accommodate National Jewish, VA Hospital, Perspiration St. Luke’s, Rose Medical Center and St. Joseph’s Hospital runs for all guests.
Developed an honest working relationship with the Sales Department in order to provide the team with extra opportunity to offer additional runs to potential group business.
Provided proficient and obliging support to all departments at all times of day.
Generated and managed the weekly Manager on Duty (MOD) schedule for the property.
Properly maintained Department of Transportation and Public Utilities Commission licensing, maintenance, policies and
E D U C A T I O N
EMT-BASIC PROGRAMFront Range Community College2009 – 2011
4.0 Grade Point Average
Intravenous Therapy and EKG Interpretation
HOSPITALITY MANAGEMENTUniversity of Las Vegas2005 - 2006
P R O F E S S I O N A L E X P E R I E N C E (CONTINUED)
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Educated the customer on all options surrounding home theater while providing excellent customer service.
Lead the sale, encouraging the customer to purchase the best experience with consideration of their budget.
Assisted customer with all other products and services available on the store floor.
SPA SUPERVISOR/MANAGER ON DUTYThe Montage Resort & Spa / Laguna Beach, California / 2006 – 2009
Directly supervised 47 Spa and Wellness Associates/ Manager on Duty (MOD).
Attended and completed Montage MORES Leadership Training. Designed and maintained bi-weekly associate work schedule. Attended Executive Manager Meetings as the Spa Representative.
LIFEGUARDWynn Resort & Casino / Las Vegas, Nevada / 2006
Provided direct luxury guest customer service. Certified Professional Rescuer, CPR and First Aid.
C E RT I F I E D H E A LT H C A R E P R O V I D E R
R E C O G N I T I O N S
A W A R D S / E X T R A
ENTER JOB POSITION HERECompany / Location / 2010 – Present
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ENTER JOB POSITION HERECompany / Location / 2010 – Present
LIFEGUARD/POOL GUEST ATTENDANTBellagio Hotel & Casino / Las Vegas, Nevada / 2005 – 2006
Certified Professional Rescuer, CPR and First Aid Administrator.
E M P LOY E E OF T H E M O N T H
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