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Jeanette Hanfling, CDS User Acceptance/Outreach Manager April 7, 2009 FEMA Customer & Data Services Consolidating Critical Services for Risk MAP
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Jeanette Hanfling, CDS User Acceptance/Outreach Manager April 7, 2009
FEMA Customer & Data ServicesConsolidating Critical Services for Risk MAP
Risk MAP
2Risk MAP
Presentation Overview
About Zimmerman Associates, Inc. Components of FEMA’s Customer & Data Services
(CDS) CDS Responsibilities for Risk MAP CDS Vision for Risk MAP CDS Solutions for Risk MAP
Risk MAP
3Risk MAP
About Zimmerman Associates, Inc.
31 years of experience Located in Fairfax, Virginia Experts in:
• Information Management
• Information Technology
• Engineering More than 500 employees Awarded 5 patents for remote
sensing technologies
Risk MAP
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Components of CDS
FEMA Map Service Center (MSC) Mapping Information Platform (MIP) FEMA Map Assistance Center (FMAC) Flood Hazard Mapping (FHM) website FEMA Engineering Library Non-MIP systems and applications Other FEMA systems
Risk MAP
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CDS Responsibilities for Risk MAP
Provide the digital platform for sharing flood mapping products
Develop and implement IT strategies for Risk MAP
Maintain the IT technical environment that supports Risk MAP
Provide knowledgeable and friendly customer service
Risk MAP
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CDS Vision for Risk MAP
Leverage existing systems and infrastructure
• MSC
• MIP Eliminate redundancies Establish a comprehensive,
yet simple web presence Promote cooperation and
coordination among contractors
Risk MAP
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CDS Solutions for Risk MAP
One customer contact center
One central web interface
One map viewer
Risk MAP
9Risk MAP
