Modernising Protective Security

How  different  is  the  Opera  House  to  an  Airport  

Opera House Vs Terminal

Patrons  

Resident  companies  Mul9ple  Tenancies    

Voluntary  Compliance  

Visitor  experience      

Passengers  

Airline  companies  Mul9ple  Tenancies  Regulated  Compliance  

Public  acceptance    

Vs  

Performance Environment Strict  9me  schedules  

Cost  constraints  

Acous9cs    

Numerous  Tenants  with  own  priori9es  

The  House  is  a  na,onal  icon  yet...  No  statutory  security  standards    

You think performers care about security?

Use  par9al  simula9ons  to  politely  highlight  a  deficiency  

Other  staff  will  then  champion  the  security  cause    

(by  asking  more  ques9ons)  

Align with their Operations Don’t  exercise  on  opening  night  

Present  the  risk  in  a  way  that  impacts  what  they  concern  

Focus  on  the  scenarios  that  are:  •  More  probable    •  Less  catastrophic  •  Impact  brand  •  Caused  internally  

Simulations with our Tenants Run  a  Communica9on  simula9on  

•  Brief  staff  &  agree  a  date  

•  Pass  a  “token  phrase”    

•  From  chief  warden  to  tenant    •  Using  emergency  equipment  

•  Check  everyone  received  the  message  

Their  Aim:  -­‐  We  do  the  work,  they  9ck  a  safety  box  

Evacuation “Rehearsal”

Our  Aims:    -­‐    To  evacuate  via  the  alterna9ve  exit  -­‐    Improve  our  Chief  Wardens  ability  to  message  an  audience  

What can security add to the business

Security  is  in  a  pivotal  point  to  assist  the  business  

Talking  About  Brand! Become  the  conduit  between  incident,  business  &  resolu9on  

Not  about  being  the  expert  in:  •  Messaging  •  Ticke9ng  •  HR  •  Legal  advice  •  Maintenance  

Bring  the  organisa9on  together  

Talking  About  Other  Points  of  Failure

Get  people  thinking  beyond  the  random  terrorist  act  

Give  your  Execu9ve  a  Sense  of  security Conduct  an  exercise    

Address  your  boss’s  risk  

Give  them    A  contact  list    

A  plan  for  them  A    plan  of  who  they  can  call  upon  

Be  their  point  of  stability  

Interest in Security is Declining Install  infrastructure  

But  don’t  install  the  fixture    

Use  Some  Science  in  Security  

Business  Con9nuity  

Avoid  complete  evacua9on  

Evacua9on    Informed  about  sheltering  

in  place  

Alternative uses for Cameras

1.1.1  

Use  analy9cs  to  help    Safety  concerns  

Pub  fights  

People  coun9ng  Access  control  

Benefits of the Active Shooter

1.1.1  

Totally  different  to  isolate  and  contain  Different  informa9on  security  to  supply  police  

Numerous  Planning  assump9ons  

How  it  could  happen  

Informa9on  for  the  CW  to  make  a  decision  

Contemporary  Threat  Analysis Crowd  Modeling  

Bee  Infesta9on  Alarm  Malfunc9ons  Show  Cancella9ons  

And    

The  assump9on  that    people  know  what  to  do  

Resilience  is  Hearts  and  Minds Training  always  starts  with:  

Although  there  is  only  1  Chief  Warden  

Remember  

We  want  you  all  to  think  like  a  Chief  Warden  

In  an  emergency  we  want  you  to  politely  suggest  solu9ons  to  help  your  

Chief  Warden  (who  will  be  busy)  

But  follow  their  direc9on  

Our  Next  Resilience  Conversa9on Our  plans  are  a  wish  list    

vs  

Our  organisa9on  rigorously  tests  its  capability  to  implement  the  plan  

Do  we  have  a  sense  of:    Confusion  and  fear  during  

adversity    

Vs  

Hope  and  op9mism  in  response  and  recovery  

Can  then  tailor  training  and  use  of  language  when  

training  the  security  teams.  

Ques9ons  and  Discussion