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© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 1
Cisco Learning Games: Developing Effective Corporate Learning Games
Jerry Bush, Cisco Systems
Train for Success November 10, 2011
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 2
Agenda• A Little About Cisco
• Why Learning Games?
• ADDIE Model: Analyze
• Design and Develop
• Case Study: The Binary Game
• Case Study: The Mind Share Game
• Implement
• Evaluate
• Beyond the Game
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 3
The Home Team: A Little about Cisco
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 4
Learning@Cisco
• Top Rated IT Certification
• Over a Million Certified
• Worldwide Program
• 60+ Certification & Specializations
Cisco Certifications
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 5
Certifications Target Audience
• Global
• Average age 16-30
• High School/College
• Social Networks
• Gamer
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 6
Certification Preparation
• Cisco Learning Partners
• Cisco Networking Academies
• Cisco Press Books
• Cisco Learning Network
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 7
Cisco Learning Network
• Worldwide Access
• Social Networking
• 11.5 Million Site Visits
• 42 Million Page Views
• 295,037 Registered Users
www.cisco.com/go/learningnetwork
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 8
Games Arcade
• Dozen Learning Games
• Most Frequent Search
• 350,000 Games Played
• Discussion Groups
• Game Blog
www.cisco.com/go/arcade
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 9
Cisco Learning Games: Achievements
• 6 years
• 500 - 1,000 hits per day
• A dozen Learning Games
• Available to over 100,000 students
• Internal & External Sites Worldwide
• Over One Million Total Game Plays
• Sold 100,000+ CDs and Downloads
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 10
Cisco Learning Games: Industry Recognition
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 11
Why Learning Games?
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 12
Learning versus Gaming
• Game = Learning
• Chess
• Golf
• Video Games = eLearning
• Laparoscopic Surgeons
• Project Management 27% faster 37% fewer errors (AP 4/7/04)
Yahoo Senior Director (Wired 4/06)
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 13
Games = Learning
• Spelling
• Mathematics
• Rhythm
• Dance
• Simulation
• Hand-eye
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 14
Video Games = eLearning
• Self-paced Learning
• Chose Level and Degree of Difficulty
• Go as fast or slow as you like
• Go back and play as often as you like
• Motivation – ARCS
• Attention – Fun; Loud; Bright; Flashy
• Relevance – Current Interests; Tied to Learning
• Confidence – Everyone Has Success – Play at YOUR Level, Your Pace
• Satisfaction – Fun; Everyone Wins; High Score; Leader Boards
• Feedback: Scores; Hits; Prizes
• Assessment: Ongoing, motivational
• Remediation: Move Down Levels to Practice
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 15
Cisco Learning Games: Why Games?
• Simulation > Allows Experiential Learning
• Motivation > Games Are Fun! Everyone Feels Like a Winner
• Target Audience > Students who play lots of Video Games
• Players Motivated to Win > Mastery of Knowledge and Skills = Certification
• Games May Teach Better than Traditional > Binary Game is faster and better
• Bring Players/Students Together > Forums, Wiki’s, Teams
• Add Experiential learning to Current Training > Mind Share Boxed Set
• Draw Students > Cisco Learning Network Arcade: Most popular destination
• Public Relations > Articles in dozens of publications
• Assessment > Game Score = Self-Testing; Incoming students Mind Share Game
• Students Like Games > Surveys show 95% Like Games and Want More
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 16
ADDIE Model: Analyze
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 17
The ADDIE Model: Analyze
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 18
Identify Learning Goal: Find A Better Way to Learn Binary Conversion
1 00000001 21 000101012 00000010 22 000101103 00000101 23 000101114 00000100 24 000110005 00000101 25 000110016 00000110 26 000110107 00000111 27 000110118 00001000 28 000111009 00001011 29 0001110110 00001010 30 0001111011 00001011 31 0001111112 00001100 32 0010000013 00001101 33 0010000114 00001110 34 0010001015 00001111 35 0010001116 00010000 36 0010010017 00010001 37 0010010118 00010010 38 0010011019 00010011 39 0011011120 00010100 40 00101000
Binary Conversion Chart
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 19
The Team: The Learning Game Tri-Pod
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 20
Select an Experienced Game Developer
• Like Hiring an Employee
• How many games have they developed?
• How long in the game industry?
• Samples?
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 21
ADDIE: Design & Develop
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 22
Design: Match Game to Topic
Word Search
Skill: Alphabet; Letter patterns; Spelling
Hangman Skill: Letter frequency; Cryptography
Quiz Games Skill: Vocabulary; Facts; Practice Exams
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 23
Design: Match Game to Topic
Word Search
Skill: People Skills; History; 10-Key
Hangman Skill: Logic; Strategy; Negotiation
Quiz Games Skill: Programming; Typing; Math
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 24
Case Study: The Binary Game
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 25
1 0 1 =
Learn Binary Conversion: Design
0 0 0 0 0
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 26
1 0 1 =
Learn Binary Conversion: Design
0 0 0 0 0
128 64 32 16 8 4 2 1
Magic Row
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 27
Learn Binary Conversion: Design
0 0 0 0 0 0 0 0
128 64 32 16 8 4 2 1
1 0 1 =
4 + 1 = Magic Row
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 28
Learn Binary Conversion: Design
0 0 0 0 0 0 0 0
128 64 32 16 8 4 2 1
1 0 1 = 5
4 + 1 = 5 Magic Row
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 29
0 0 0 0 0 0 1 1 =
128 64 32 16 8 4 2 1
1 in the lower box means you add the number above.
0 in the lower box means you leave it alone.
3
INSTRUCTIONS
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 30
0 0 0 0 1 0 1 1 =
128 64 32 16 8 4 2 1
Score
0 0
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 31
0 0 0 0 1 0 1 1 =
128 64 32 16 8 4 2 1
111
Score
0 100
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 32
0 0 1 0 1 0 1 1 =
128 64 32 16 8 4 2 1
Score
100 100
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 33
0 0 1 0 1 0 1 1 =
128 64 32 16 8 4 2 1
443
Score
100 200
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 34
0 1 1 1 1 0 1 0 =
128 64 32 16 8 4 2 1
123
Score
200
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 35
0 0 1 1 1 0 1 0 =
128 64 32 16 8 4 2 1
558
Score
200 300
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 36
0 0 0 0 0 0 0 0 =
128 64 32 16 8 4 2 1
249
Score
300
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 37
1 1 1 1 1 0 1 0 =
128 64 32 16 8 4 2 1
249
Score
300
* HINT:All 8 numbers add up to 255.If you subtract the 4 and the 1 it leaves 250, the correct answer.
* HINT:All 8 numbers add up to 255.If you subtract the 4 and the 1 it leaves 250, the correct answer.
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 38
0 1 0 1 0 0 1 1 =
128 64 32 16 8 4 2 1
Countdown
30
87
ScoreScore
100 Start
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 39
0 1 0 1 0 0 1 1 =
128 64 32 16 8 4 2 1
83
Countdown
10
87
ScoreScore
110
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 40
128 64 32 16 8 4 2 1
Points
30 25
Hint
Score
110
= 107
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 41
128 64 32 16 8 4 2 1
= 107
Points
30 15
0 1 0 1
Hint
Score
110
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 42
128 64 32 16 8 4 2 1
= 107
Points
30 15
0 1 1 0 1 0 1 1
Hint
Score
125
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 43
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 44
Enter, the Game Developer
• Play like Tetris
• Look and Feel of Lumines
• Does it Exist?
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 45
The Prototype/Wire frame
“Magic Numbers”
128 64 32 16 8 4 2 1
23232
208
23
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 46
The Prototype/Wire frame
“Magic Numbers”
128 64 32 16 8 4 2 1
23
232
208
23
137
117
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 47
Develop: Beta Game
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 48
FINAL Game – DEMO Binary Game
500 Bonus Points!
31
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 49
Learning with the Binary Game
500 Bonus Points!
31
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 50
Learning with the Binary Game: Game Cheats
500 Bonus Points!
31
Magic Row
1s to the right
Combinations
Odd ends in 1
Even ends in 0
Row Vanish
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 51
Binary Game: Results
• 50 Problems in 5 Minutes
• Addictive
• High Score = Learning• Meet Learning Objectives• Cognitive Skills
• Viral Game = One Million
• Media and PR
• Draw Students to Site
VS.
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 52
Case Study: The Mind Share Game
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 53
Learning Games: The Challenge
GOAL
Build a Game that Teaches an Entire Networking Fundamentals Curriculum
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 54
Learning Game Design Principles
Does game play improve learning?
Can everyone be a Champion?
Does game penalize for learning?
Are there loss or “stuck” conditions?
Does it start simple, advance to complex?
Is player given correct number of choices?
Is there a good mix of learning and game play?
Does game provide good incentives for replay?
Is some success quick, while mastery takes time?
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 55
Cisco Mind Share Game
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 56
Cisco Mind Share Game
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 57
Cisco Mind Share Game
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 58
Cisco Mind Share Game
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 59
Cisco Mind Share Game
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 60
Cisco Mind Share Game
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 61
Cisco Mind Share Game
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 62
Cisco Mind Share Game
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 63
Mind Share Game: Real Objectives1. Recognize common network device symbols and names2. Describe basic network functionality3. Select the correct cables used to connect devices in a network4. Describe the OSI Network layer model5. Explain encapsulation6. Identify devices, software and protocols found in each of the seven OSI Layers7. Discuss TCP protocol header, http protocol behavior8. Perform Binary/decimal number conversion9. Identify key binary numbers used in networking, subnetting and subnet masks10. Perform and translate CIDR notation on a network address11. Demonstrate how CIDR notation is used in subnetting12. Describe how MAC addressing is used in a given network topology13. Explain how MAC Address tables are populated and used14. Given a network scenario explain when and how to use ARP and RARP15. Distinguish the appropriate times to use a router, switch or hub in a network16. Given a network scenario describe frame forwarding logic. 17. Explain when and where to filter, flood, or forward data.18. Select the appropriate times to use broadcast, multicast or unicast19. Describe gateway of last resort20. Describe CSMA/CD21. Explain when address classes A, B, C, reserved and private are used. 22. Use Subnet masks23. Enter the proper commands given tasks in the router start-up process24. Describe how RAM, ROM and Flash store and retrieve start-up configurations25. Given a topology identify collision domains and broadcast domains26. Given a subnet mask, identify the class and number of hosts27. Describe the how routers use a Routing Table28. Assess the best network routes in a topology for each type of Link State and Distance Vector protocols29. Show how you would subnet a network given a network topology30. Describe how Radio Waves are effected by physical objects31. Explain the differences in IBSS; BSS and ESS wireless topologies32. Given a Wireless network topology place Wireless Access Points in the optimal positions33. Show how a network uses PAT and NAT to import and export data from a private network onto a public network. 34. Given a network mask, identify the class of network and which bytes of the address are reserved for hosts and networks
34 Learning Objectives
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 64
Build the Game• What Media?
• CD• Download• Web Page
• What Format?
• HTML; Flash; Java• XML
• Modify or Add Content• Translate Localize
• Other Programming (C++)• Mac or PC• Operating System (Windows XL or Win 7)• Mobile – Phone/Tablet
• Iphone• Droid• Blackberry
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 65
Build the Game
• Translate• Interface• Content• Instructions
• Localization
• Culture• Humor• Jargon
• Accessibility
• Sight - Impaired - Color Blind
• Sound
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 66
ADDIE Model: Implement
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 67
Implement the Game
• Distribution• CD• Download• Installer• Web Page• Mobile• Online• In Store• Direct Mail
• For Free or Fee?
• CD – Orderable or in Store• Download – Online Store• Subscription
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 68
ADDIE Model: Evaluate
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 69
Cisco Learning Games Findings
Students Test Scores Improve 241% • Incoming Students took 55-Item Test• Played Mind Share Game for Class during first week of school• Took Equivalent 55-Item Test• Most Scores Improved by 2, 3 even 4+ times • Average 241% Improvement using only the game for instruction1
Assessment for Incoming Students2
• Incoming Networking Students Play “Mind Share” Game • Instructors Look at Game Scores in 4 Topic Areas • Scores Used to Determine Needs• Additional Help Given to Students Based on Game Scores
95% Surveyed Agree Games are a Good Way to Learn3
• 330 Respond to survey on Cisco Learning Network• Asked, “Are games a good way to learn and practice networking concepts?”• 95% Strongly Agree or Agree games are good for learning
1 Delaware Area Career Center 4565 Columbus Pike - Delaware, OH 43015 – March 20102 Pasco-Hernando Community College, New Port Richey, FL3 Cisco Learning Network – March 2010
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 70
Cisco Learning Games Findings
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 71
Cisco Learning Games Findings
500 - 1,000 hits per day
A dozen Learning Games
Available to over 100,000 students
Internal & External Sites Worldwide
Over One Million Total Game Plays
Sold 100,000+ CDs and Downloads
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 72
Beyond the Game . . .
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 73
Beyond the Game
Educator
SME Gamer
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 74
Beyond the Game
Educator
SME Gamer
Educator
SME Gamer
IT
Assessment Support
Marketing Derivatives
Distribution
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 75
IT: Hosting or Online Distribution
Identify Specifications
Outline Considerations
Testing and Compatibility
Who’s Code is it?
Communications
IT a Part of the Team
Security: May Limit Game
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 76
Assessment: Did we meet Learning Goal?
Surveys
Tracking Play
Pre and Post Tests
Control and Test Groups
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 77
Marketing: Build a Better Mousetrap and …?
Marketing a Must
E-mail Announcements
Web Sites
Newsletters
Press Releases, Articles
Incent Players
Flaunt Success
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 78
Distribution: Get them in the Game!
Websites
On-Line
Classroom
Game Suite
Alternate Reality Game
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 79
Derivatives: Make the Game Go Farther!
Other Websites and Links
Off-line, Downloads
Mobile
Conference Version
Tournaments
Build into Curriculum
Localization
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 80
Learning Games + Study Guide
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 81
Support: Help me, Please!
FAQs
Use your Support Desk
Online Support
Use Assessment Feedback
Teaching Materials
Instructions
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 82
Collaboration: The Game Team
IT
Assessment Support
Marketing Derivatives
Distribution
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 83
Social Learning: Cisco Learning Network
• Worldwide Access
• Social Networking
• Collaborative Learning
• Wikis and Discussions
• On-line Mentoring
www.cisco.com/go/learningnetwork
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 84
Games + Social Networks: Discussions
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 85
Questions?
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 86
Jerry Bush, M.Ed.Program Manager
Cisco Systems, Inc.San Jose, California
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 87
Cisco Learning Games