JETT - Eurobiz article - customer service - oct2010 (3 p)

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The changing face of customer service in China. Customer experience is finally gaining ground as a competitive differentiator for companies in China by Ed Dean (JETT)

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Page 1: JETT - Eurobiz article - customer service - oct2010 (3 p)

Page 2: JETT - Eurobiz article - customer service - oct2010 (3 p)

Page 3: JETT - Eurobiz article - customer service - oct2010 (3 p)

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JETT - Eurobiz article - customer service - oct2010 (3 p)

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