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Jim’s Profit Accelerator 10: Delegation Predicts Speed

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2327 NW Northrop #12, Portland, OR 97212 www.Grewco.com [email protected] 503 544-8857 Jim’s Profit Accelerator 10: Delegation Predicts Speed Everyone pays lip service to delegation, but doing it is another matter altogether. That’s unfortunate because skillful delegation provides great opportunity to accelerate both your company results and your effectiveness as a leader. An added bonus is that you’ll be building the value of your business, which will accrue to you wherever your succession path takes you. Delegation is relevant to every executive of any size firm who wants to do better. What does your delegation pattern predict about the value of your firm, your job satisfaction, and your financial security? Use this simple guide to see how you rank, and where your opportunity might be. What Kind of Delegator Are You? You: 1. Delegate routine tasks to allow time for higher impact activities. 2. Delegate tactical responsibilities that include modest risk and uncertainty. 3. Delegate most strategic and tactical responsibilities, subject to review before action. 4. Delegate favorite responsibilities that you used to prefer to handle personally. (These are often items that you’ve said you would “never” delegate.) Scoring Summary Type Label Payoff Downside 1 Controller Limited Buried in detail 2 Reluctant Modest It’s never enough 3 Power Leader Great results Requires delegation skill 4 Future Builder Legacy More free time SPEED BUMP: The more you delegate, the faster good results will come. Bandwidth Principle: Every leader I’ve worked with has wrestled with personal bandwidth, or “No matter how smart I work, I’m still way behind.” There’s no excuse for this, and there’s a way that many
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Page 1: Jim’s Profit Accelerator 10: Delegation Predicts Speed

2327 NW Northrop #12, Portland, OR 97212 www.Grewco.com [email protected] 503 544-8857

Jim’sProfitAccelerator10:DelegationPredictsSpeed

Everyonepayslipservicetodelegation,butdoingitisanothermatteraltogether.That’sunfortunatebecauseskillfuldelegationprovidesgreatopportunitytoacceleratebothyourcompanyresultsandyoureffectivenessasaleader.Anaddedbonusisthatyou’llbebuildingthevalueofyourbusiness,whichwillaccruetoyouwhereveryoursuccessionpathtakesyou.

Delegationisrelevanttoeveryexecutiveofanysizefirmwhowantstodobetter.Whatdoesyourdelegationpatternpredictaboutthevalueofyourfirm,yourjobsatisfaction,andyourfinancialsecurity?Usethissimpleguidetoseehowyourank,andwhereyouropportunitymightbe.

WhatKindofDelegatorAreYou?

You:

1. Delegateroutinetaskstoallowtimeforhigherimpactactivities.2. Delegatetacticalresponsibilitiesthatincludemodestriskanduncertainty.3. Delegatemoststrategicandtacticalresponsibilities,subjecttoreviewbeforeaction.4. Delegatefavoriteresponsibilitiesthatyouusedtoprefertohandlepersonally.(Theseareoften

itemsthatyou’vesaidyouwould“never”delegate.)

ScoringSummary

Type Label Payoff Downside

1 Controller Limited Buriedindetail

2 Reluctant Modest It’sneverenough

3 PowerLeader Greatresults Requiresdelegationskill

4 FutureBuilder Legacy Morefreetime

SPEEDBUMP:Themoreyoudelegate,thefastergoodresultswillcome.

BandwidthPrinciple:EveryleaderI’veworkedwithhaswrestledwithpersonalbandwidth,or“NomatterhowsmartIwork,I’mstillwaybehind.”There’snoexcuseforthis,andthere’sawaythatmany

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ofmyclientshaveovercomeit.Ifyou’reareluctantdelegatororhog‐tiedbyyourbandwidth,youcanovercomeittoo.

Here’sthebasicbandwidthequation:

ExS/T=O

Key:T=Time E=Effort S=Skill O=Output

Superchargeyourbandwidth:Delegateasmuchaspossibletoasmanyothersasyoucan!Thatmeansmovethetasks,notyourtime.Inotherwords,delegatedelicately.

Here’swhathappenstofolkswhosuperchargetheirbandwidth:

ExS/(1/2)T=O3

Translation:Getatleastthreetimesasmuchdoneinhalfthetime.The“getdone”isaccomplishedbytheorganization,notjustyou.Thetimesavingsareyours,however.

TheSpeedMeasure:Speedisaboutoutput,notinput.Threetimesasmuchdoneinhalfthetimeisa600percentincreaseinoutput.Ifthat’snotspeed,whatis?

OperationsVPScottGormanleadsahighlysuccessfulproductionoperationof100‐pluspeople.Hewasastoundedtoseetheburstofoutputfromhisworkerswhenhehandedhisleadersashortlistofproblemstoattack.Whilehe’sstillimprovinghisdelegationskills,hereportsthathismanagersalreadyhaveincreasedtheirimpactonresults,givinghimmoretimetobestrategicabouthisownfocus.HisGembawalkshappenmoreconsistently,hiscalendarislesscluttered,andhereportshavingaclearersenseofwhatisactuallyhappeninginhisorganization,allowinghimhigherimpactonresultsmorequickly.

Tobefair,hisresultsrequiredbecomingadelicatedelegator.Learningthisisn’teasy,buttheremarkablepayoffmakesitworthit.

PrinciplesofDelicateDelegation1. Putarazoredgeontheproblemdefinition.2. Pickyour“receiver”carefully.Receiverstakehandoffs,andthesefolksneedenoughskillto

starttoproblemsolve,awillingnesstoseekhelppromptly,andadrivetopushthroughcomforttonewsuccess.

3. Followupwithsurgicaldelicacy.Followingupisnotwoodpeckeringyourreceivertodeath,poundingrepeatedly,“Areyoudoneyet?”Thatbehaviorproducesalargerhole,reluctancetorisk,andlimitedprogress,anditsaromaisfearandlackofconfidence.Instead,delicatelyaskthesemagicquestionsatpre‐establishedcheckpoints:• Whatprogresshaveyoumade?

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• Howdidyoudoit?• Wheredoyouwanttogonext?• Whatdoyouthinkisthebiggestobstaclerightnow?• MayIhelpyouwiththat?

Gobackandlookatthequestionsagain.Wordingmatters,becauseyourdemonstrateddelicacyandcareforthepersonwillcomebacktoyouinamazingresults.Drivingimmediatelytoproblemscommunicatesbothalackoftrustandaflamingfearoffailure.Bothproduceresults,butnottheamazingresultsyou’relookingfor.

Here’swhatitlookslike:

SPEEDBUMP:Isreversedelegating(RD)partofyourarsenal?Ifnot,you’relikelyunderperforming.WhatisRD?Askingforhelp!

Attheedgeoftheoceansurf,yourfeetfeelthepullofthetidebeforethewaterhitsyou.Likewise,whenyoufeelthefrictionofaloomingobstacle,stopfast,andaskforhelprightthen.Iftheobstacleisbigenoughtomatter,thefirststepisgettingthequestionright.Thatwilloftenjump‐startyouranswer.

WhenaclientandIwerestuckwithnoforwardprogress,my“helper”suggestedcuttingbacktojustonethingatatime,tomakethetasksmallenoughtodo.Wedid;itworked.It’sonethingtorehearse“eattheelephantonebiteatatime,”butformostofusit’saboostforahelpertopointouttheelephantsothatwecantakethebite!

ACCELERANT:Whatisthetoughestprobleminfrontofyou?Willyoudelegateit?

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Callme.

Formoreinformation,visitwww.grewco.com.JimGrewisanexpertinCEO‐levelstrategyandexecutiveleadershipwhoseclientsrefertohimastheBusinessDefoggerandAccelerator.Jimhelpsleadersswiftlydiscoverthehiddenopportunitieswithintheirbusinessesandexploitthemfordramaticresults.NearlythreedecadesofsuccessasaCOOandCEOcoupledwithhisexperiencerunningninethrivingbusinessesprovidethefoundationforhisconsultingworkaspresidentoftheGrewCompany.Hepresentsregularlytoindustrygroups,mentorsbusinessleaders,andsharesinsightsonhisblog,BizBursts.com:http://bizbursts.com/.HeholdsBAandMBAdegreesfromStanfordUniversity.

©JimGrew2014.AllRightsReserved.DoBusinessFaster™


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