JISC Collections 19 April 2023 | Click: View=>Header&Footer | Slide 1

Jisc Collections FE Satisfaction Survey 2014 - An Overview

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Type of FE Institution

On average, individual respondents subscribe to 8.625 agreements via Jisc Collections and 17.3 agreements overall

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Jisc Bands

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How satisfied are you with the E-books for FE Project overall?

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Summary of E-books for FE Feedback

Likes:

Content is valued highly

Regular communications including Top 200 email

Ebrary platform functionality

Dislikes:

Content is not always up-to-date and relevant

Under-representation of some subject areas and levels of study

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Training and Support Requirements

Posters and flyers

How to make more use of VLEs for promotion

Workshops and training

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Awareness of E-book Functionality

I am aware but have not

used

I am aware and have

used

Not aware and not used

Usage statistics via your institutional partner portal

17 65 5

Downloading and updating cataloguing records via your institutional partner portal

31 41 14

Heritage compatible cataloguing records 27 32 25

Institutional personalisation e.g. incorporation of college branding

33 30 20

Automatic citation and url creation 18 37 30

Customisation of the ebrary Infotools™ menu to link to college resources, e.g. online reference materials

25 8 53

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Digital Literacy Challenges

Challenges raised include:•Some students not familiar with technology•Sheer number of resources difficult to navigate•Student reluctance to engage with resources•Some users do not like reading on screen•Navigation and accessibility issues•Out of date books•Downloading ebooks•Signing up for Athens account•Firewall issues•Too many clicks•Screen display•Indifference•Difficulty with concept of structured searches•Lack of Shibboleth•Lack of relevant materials•Lack of skills, eg, copying text or generating a citation•Lack of hardware

Solutions proposed include:•Workshops•Linking from VLEs•Training on accessing resources•Virtual Learning site•Subject Leaflets•Screencasts•Assignment sessions•Interactive inductions•One to one support•Clear guidance at point of download•Skills sessions•Time-saving tools

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How Satisfied are you with the Jisc eCollections service?

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Summary of Jisc eCollections Feedback

Likes:

Great resource to have for free

Dislikes:

Difficult to promote which results in low usage

Quality of images

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Awareness of Jisc MediaHub

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How satisfied are you with the pricing and financial terms for online resources negotiated on your behalf by Jisc Collections?

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How satisfied are you with the licence terms and conditions for online resources negotiated on your behalf by Jisc Collections?

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Summary of Feedback – Pricing and Licencing

Saves time

Saves money

Student numbers are low for certain subjects so cannot justify cost

3 year term too long

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How satisfied are you with communications regarding offers and negotiations from Jisc Collections for online resources?

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Summary of Feedback - Communications

Emails are useful but there is a preference for them to be targeted

Mention of RSCs playing a role in informing colleges of their collections

Roadshows are appreciated

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How important are the following issues to you/your college when thinking about Jisc Collections' agreements?

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How satisfied are you with the Jisc Collections web site for managing subscriptions, renewals and invoices?

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Summary of Feedback - Website

Mixed response to functionality – some find it easy to use, others more complicated

Preference expressed from removing expired subscriptions to a different tab

Clearer website-based instructions for placing orders

More use of social media

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Resource Requests

 InterEd 6Phillip Allen Reviews 4EBSCO 3British Standards 2MarketLine 2Dorling Kindersley 1Overdrive (Fiction) 1AmazonKindle Licensing 1Autology 1IEEE Digital Library 1I H S 1ICE 1Emerald 1Cite Them Rite 1Barbour 1Careknowledge 1Issues Online 1elawstudent 1Mathsnet 1Dawsons 1Packlib 1

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Are you in a regional consortium that is considering purchasing ebooks collectively (beyond the eBooks for FE initiative)?

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How satisfied are you with Jisc Collections overall?

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What are you most satisfied with?

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What are you least satisfied with?

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What should be the priorities for Jisc Collections over the coming year?