JIVE

BY,ADVAITH NNEERAJA N JAGADEESH

ABOUT JIVE

★Founded in 2006

★Jive Provides Enterprise-Grade Hosted Communications.

★Jive Communications provides enterprise-grade Hosted VoIP and Unified

Communications to businesses and institutions.

★Jive is rapidly becoming the standard for business communications worldwide.

Voice over Internet Protocol (Voice over IP, VoIP and IP telephony) is a methodology and

group of technologies for the delivery of voice communications and multimedia sessions

over Internet Protocol (IP) networks, such as the Internet.

JIVE ACTIVITIESRun your phone system entirely from the web.

Control and update your system in real-time from any Internet-enabled device using Jive’s

online portal. Jive’s visual dial plan editor is a life-changing way to set up your phone system.

Organize your workflow with custom schedules.

Accommodate for day/evening hours, weekend hours, or holidays by creating time-based routing and custom schedules within Jive Web—Jive’s online control portal.

Do business from home, on the road, or in the office.

Find Me/Follow Me allows users to route incoming calls to multiple phones in a specified

sequence, enabling each user to create a unique call flow and failover for their extension.

This feature gives you the freedom to conduct business wherever you need to go.

JIVE PRODUCTS★JIVE VOICE

○ Jive’s cloud-based phone system comes with full PBX function, admin controls, and unlimited phone features.

★JIVE VIDEO

○ Jive Video offers point-to-point and multipoint virtual meetings and video collaboration

★JIVE CONTACT CENTER

○ Advanced contact center controls and monitoring are available through Jive Contact Center.

JIVE VOICEOne low, all-inclusive price.

the latest communications technology for a dramatically lower total cost of ownership.

Ultimate scale and flexibility.

Add all the extensions, voicemail boxes, and conference bridges you need with only a few mouse-clicks.

Highest-rated cloud phone system.

Jive’s ranked #1 in the industry for customer service and reliability.It provides 24x7x365 support for no extra cost.

Never worry about updates.

Forget about maintenance costs and software updates. Jive maintains and updates everything for you. It’s the last communications platform you’ll ever have to buy.

JIVE VIDEO

Video conferencing and collaboration in the cloud.Jive Communications provides organizations of all sizes with cloud-based video

conferencing solutions. Connect with clients and co-workers alike with direct point-to-

point conferencing or multipoint virtual meetings. Jive Video enables real-time

collaboration, improves decision-making, and reduces travel expenses.

Meet face-to-face anywhere in the world.

Take your meetings to the cloud. Use Jive Video for face-to-face collaboration in your

office, at your home, or in the airport. Stream virtual meetings anywhere, at any time, across any network, using any mobile device.

Scale without hardware.

Jive Video is delivered via the cloud, allowing you to offer video-conferencing capabilities

to new employees without an expensive hardware outlay. All you need is an Internet

connection and a mobile device and you’re ready to join a virtual meeting.

Share and collaborate in real time.

With Jive Video, you can dispense with sharing documents and other digital resources via email or other means prior to meetings. Conveniently display documents to all video

conference participants with a simple click of a mouse.

JIVE CONTACT CENTER

Your contact center in the cloudJive Contact Center delivers a broad set of inexpensive contact center features and

valuable real-time reports to enable better management of call queues and incoming

customer calls. Increase agent productivity and enhance callers’ experiences with Jive

Contact Center.

Real-time queue reports

Stay on top of your contact center and staffing priorities with Jive's real-time queue

reporting. Know how many agents are on calls, measure their active talk time, and track

current calls in queue.

Agent summary reports

Better train and reward your employees through Jive Contact Center's agent tracking

reports. Track your agents' totals, as well as aggregate statistics for selected queues, date

ranges, and specific agents.

Live status wallboards

Publicly display real-time information related to your contact center's performance with

Jive Contact Center's wallboards. Refine which queues are displayed on the wallboards

using the queue selector.

JIVE APPLICATIONS

Customers can access Jive services using :

★ Mobile devices

★ Desktop computers

★ Web browsers.

JIVE MOBILE

Take business calls on your cell phone with our mobile softwareTake your business communications with you on your mobile device with Jive Mobile.

Talk, text, chat, or video anywhere, not just the office. Enhance your productivity and

never miss another call.

Business calls ring your cell phone.

Transform your employees’ mobile devices into an extension of their office phones or into

standalone cloud phones. Install the Jive Mobile softphone application (free with the

purchase of a Jive Voice seat).

Carry your business communications in the palm of your hand.

Being out of the office shouldn’t slow you down. Facilitate easy communication and collaboration between employees, suppliers, and clients. Access calls, voicemail, video,

chat, and text through one mobile interface.

Collaborate on the go

Select from Jive Mobile’s suite of collaborative tools—including voice, video, and chat—

to optimize your effectiveness if you’re in the office, at the airport, or at home.

SMS/Chat

Chat with other users in your phone network. Send and receive SMS messages on your

business phone number.

Video Calling

Cut down on travel time and expenses for those important face-to-face meetings. With

Jive Mobile, you can start and receive point-to-point video calls on your device.

Geofencing

Create location-based rules that automatically turns on/off Do Not Disturb and other call

rules, depending on if you’re in the office or at home.

JIVE WEB

Your cloud phone system on your web browser.

Jive Web is a unified interface for managing your cloud phone system and communicating internally and externally via your web browser. Monitor your contacts’ availability, place

web-based calls, send text messages, and make real-time changes to your phone system.

Message your contacts via voice or SMS.

Connect with your contacts using their preferred channel. With Jive Web, you can place a

phone call through your web browser—no phone necessary—or, if your contact isn’t

answering their number or occupied in a meeting, you can send a text message.

Remove communication delays.

Eliminate time-wasting activities like phone tag and unnecessary equipment like sidecars

and attendant consoles. With Jive Web, your browser is all you need to look up your

favorites and see if a contact is available to take your call.

Add contacts to your favorites sidebar for easy access.

Jive Web automatically accesses your directory so you can launch simple searches for

your contacts and select go-to phone numbers to include on your favorites sidebar.

JIVE DESKTOP

Your cloud phone system on your desktop.

Jive Desktop is a software application that transforms your desktop computer into a

unified communications interface. Easily access your corporate directory, monitor

contacts’ phone presence to see if they’re available to talk, and reach out to them via voice

or chat.

Indulge in easy, instant communication.

Reaching out to a coworker or customer is easier than ever. Click directly on a phone number in your directory or web browser to immediately initiate a new call or chat session

with a contact.

Access and organize your corporate directory.

Jive Desktop lets you search your corporate directory contacts by name, organize them into a favorites bar, and add new contacts for easy access.

Know a contact is free before placing a call.

Don’t waste another second playing phone tag. Jive Desktop comes with presence

monitoring, enabling you to see when a contact is available for a phone call. Simply

glance at your favorites sidebar to see if they’re on the phone or not.

Integrate your CRM and your phone system.

Jive Desktop features integrations with leading CRM (customer relationship management) software like Redtail. When a call comes in, Jive Desktop searches and matches the caller

to the CRM’s contacts, allowing a screen pop which brings up the caller’s name, account

information, and any call logs.

THEY CONCENTRATES ON INDUSTRIES SUCH AS...

★SMALL BUSINESS

★ENTERPRISES

★K12

★HIGHER EDUCATION

★GOVERNMENT

★HOSPITALITY

SMALL BUSINESS

ENTERPRISE

K12

HIGHER EDUCATION

GOVERNMENT

HOSPITALITY

STRATEGIC PARTNERSJive leverages partnerships with global leaders in telecommunications services and hardware. Offerings from these vendors, in combination with Jive services, deliver best-in-class hosted communications. A sampling of Jive Partners are below:

Panasonic Juniper networks

Polycom Brocade

Microsoft Ingram Micro

Level 3 Vtech

THANK YOU