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Top Tips for Web Analytics
@joannecasey
DigiWomen
16th April 2013
Looking back and moving forward:
Looking back and moving forward:
1. Sell in your business not yourself2. Don’t be afraid to charge appropriately3. Know your rate and stick to it4. Know your area of expertise and stick to it5. Don’t feel obliged to work with people
1. Answering questions without charging for it (within reason)
2. Being open and realistic with a client
3. Showing value
4. Loving what you do
Things that have worked:
Why is Web Analytics Important to a business?
What is Web Analytics?
• Collecting data about website visitors:
– Visits
– Unique Visitors
– Pageviews
– Pages-Per-Visit
– Time-on-Site
– New Visitors
– Returning Visitors
What is Effective Web Analytics?
Reporting on Stats:
– Visits
– Unique Visitors
– Pageviews
– Pages-Per-Visit
– Time-on-Site
– New Visitors
– Returning Visitors
Reaping Actionable insights:
– Where does your most valuable traffic come from?
– How do visitors from mobile engage differently from desktop visitors?
– Where and why are you loosing visitors?
– How is your offline impacting online sales?
What is Effective Web Analytics?
Reaping Actionable insights:
– Where does your most valuable traffic come from?
– How do visitors from mobile engage differently from desktop visitors?
– Where and why are you loosing visitors?
– How is your offline impacting online sales?
Realise Insights:
– Digital strategy to focus on campaigns that have worked
– Develop a mobile app
– Rename and redesign
website funnels & navigation
– Develop content around popular areas
1. Data aids understanding
4. Fuels realisation
3. Drives confidence
2. Brings accountability
5. Yields
growth
Why are businesses investing in Web Analytics?
“Web analytics putsscience behind your intuition”
Dave Harland
“Web analytics and services will underpin the transformation of web
intelligence to support the entire
marketing mix”Joe Stanhope
Top tips for Google Analytics
Top tips for Google Analytics
Attribution
Audience Reports
Optimisation
Traffic Reports
Content Reports
Allocation
Goal Reports
Moving from….
To…
€EventEventEventEventEvent
€5 €20 €5 €20 €50
Time
Recognition for all events.
€Event
5
Event4
Event3
Event2
Event1
The last click,Event 5 gets all
the credit
€0 €0 €0 €0 €100
Time
Get out of the swimming lane
Multi-Channel Attribution
Offer Ads Click-to-call Ads
Mapping Offline and Online
Online Users are Driven by Offline
And they purchase…
Tactics used to better analyse offline:
Tactics used to better analyse offline:
Real-Time Reports:
Annotations:
Location Reports:
New Visitors Reports:
+
Using Web Analytics for Offline Measurement
Get out of the swimming lane
Top tips for Google Analytics
Attribution
Audience Reports
Optimisation
Traffic Reports
Content Reports
Allocation
Goal Reports
Remarketing
2 User visits homepage that was tagged with a remarketing code.
5 … and visits a site of the Google Content Network. Our server recognises cookie id and serves advertiser ad. 2
7
Internet user visits client site
via any traffic sources
(direct, search, referral, etc.)
1 3 Our server collects cookies id of every visitor and creates a list of cookies id called « user lists ».
User List
• Cookie 1357
• Cookie 2468
• Cookie 9753
• ….
4 Next time user browses
the web …
6 User clicks on the ad and makes a purchase on the site
2
Cookie 1357
Cookie 1357
Remarketing
Real-time Bidding
Slide 29
Landing Page Optimisation:
In Page Analytics
Funnels
Slide 30
Predictive Personalisation
Predictive Personalisation
BA ‘Know Me’ Initiative Predictive Personalisation
Used for:
• Depot Stock
• Weather
• Reducing Waste
Tesco Personalisation
•“We’re in a new era of retailing – the era of mass personalisation…
•…It will offer cheaper products to price-sensitive customers and luxury products to wealthier customers…
•…The power of this approach was born out by a test we did to sell mattresses. When a customer visited our website, we would use Clubcard data to tell us if the customer was more swayed by price or quality. We’d then display the type of mattress that best reflected that shopper’s characteristic. Sales grew by 10%.”
Source: Tesco’s chief executive Philip Clarke, at the Global Summit of the Consumer Goods Forum, Turkey
Tesco Clubcard
Target
Top tips for Google Analytics
Attribution
Audience Reports
Optimisation
Traffic Reports
Content Reports
Allocation
Goal Reports
Remember its an iterative process
Slide 40
“I am obnoxiously persistent in helping identify
the desired outcomes of the site / business before
I ever log into their web analytics data…
…without goals and goal values
you are not doing web
analytics, you are doing web
iamwastingyourlifeandminelytics”
Tracking Website Goals
Slide 41
Tracking Website Goals
Slide 42
Goal Reporting
http://www.consumerbarometer.com
http://www.thinkwithgoogle.co.uk/quarterly/index.html
http://www.howtogomo.com/en-gb/d/
http://www.changedetection.com/
http://www.smartinsights.com
5 Good Resources
Questions?