Job Description for Field Operations Management

Staffing

Anna ReponenAnh Luong

• Organizational structure• Job description for

– National directors– Marketing Managers– Planning and Building Managers– Outsourcing Managers– Financial Managers– In-house councils– Human Resource Managers

Agenda

Organizational structure

HQ London

HQ Finland

National DirectorFinland

National DirectorRussia

National DirectorBaltic

Marketing

Outsourcing

Planning and Building

In-house council

Finance

Human Resource

Job description for National Directors

Job title: National director

Job description– Job Analyst: Anna Reponen– Date Analyzed: 10 June 2005– Report to: CEO in HQ Finland– Date verified: 12 June 2005

Job duties and responsibilities

• Overall responsibility of country operations– Plan, develop, organize, supervise

• Co-operate with central office– Send reports

• Evaluations of national department – Provide analysis of the market (competitive situation, trends)

• Implement objectives and policies provided by the HQ• Supervise facility managers

• Create and manage public relations– Government, investors, general public– Social responsibility

• Represent BPC in public events– Community activities

Job qualifications and specifications

• Masters Degree – Broad understanding of business processes– International education

• Working experience– Experience from similar field– Ability to handle large complex

• Knowledge about the market– Relations with the government

• Fluent English and local language

• High ethics

• Good personal reputation– Representative of the whole company

Job description for

Marketing Managers

Job title: Marketing Manager Job descriptionDepartment: Marketing and sales

Job Analyst: Anna ReponenDate Analyzed: 10 June 2005Report to: National directorDate verified: 12 June 2005

Job duties and responsibilities

• Support facility managers and assist national director

• Design local marketing strategy and campaigns

• Support implementation of marketing strategy

• Completion of market survey– Customer satisfaction

Job qualifications and specifications

• University degree in marketing• Customer service and marketing

experience• Experience managing people and

multiple priorities• Effective communication and

interpersonal skills• Ability to use most common computer

programs• Ability to manage large projects• Knowledge about the local market

Job description for Planning and Building Managers

Job title: Planning and Building Manager

Department: Planning and buildingJob Analyst: Anna ReponenDate Analyzed: 10 June 2005Report to: National directorDate verified: 12 June 2005

Job duties and responsibilities• Define potential areas for new facilities• Support facility managers• Negotiate with local administrative body

– Construction licenses• Plan building processes• Supervise building processes• Find contractors for building and planning

– Planning of heating, plumbing, ventilation and electrical installation

– Configuration– Architecture– Actual construction work

• Prepare contracts• Implement expansion of facilities

Job qualifications and specifications

• Construction engineering degree

• Minimum few years experience of working with large construction processes– Expert in construction

• Fluent English and local language

• Ability to use most common computer programs

Job description for Outsourcing managers

Job title: Outsourcing manager

Job description– Department: Outsourcing– Job Analyst: Anh Luong– Date Analyzed: 10 June 2005– Report to: National director– Date verified: 12 June 2005

Job duties and responsibilities

• Implement operational plans• Manage business negotiations for cost, service,

processes, and contracts.• Analyze budgets across multiple vendors • Establish contacts with different companies• Prepare contracts • Develop and manage Partner relationships • Monitor, measure, and continuously improve business

performance goals for Outsourcing Department through tracking and reporting of performance metrics and externally benchmarking performance.

• Manage crises• Work with facility manager to solve problems

Job qualifications and specifications

• A Bachelor's Degree in Business, Supply Chain, Procurement, Operations, or equivalent experience.

• Must have at least 2 years previous outsourcing experience

• highly self-motivated • Effectively and easily communicates with individuals at

all organizational levels• Openly and actively listens to others, clarifying

information when necessary• Provides accurate and well-organized verbal and written

information• Pursues creative solutions• Recognizes inefficient or ineffective processes, and

offers alternative solutions• Recognizes others for successful ideas

Job description for Financial managers

Job title: Financial manager

Job description– Department: Financial– Job Analyst: Anh Luong– Date Analyzed: 10 June 2005– Report to: National director– Date verified: 12 June 2005

Job duties and responsibilities

• Review and approve invoices for submission to accounts payable

• Review monthly financial reports, investigate unusual items, research and reclass as appropriate

• Create budgets for staff expenses such as messengers, supplies, telephone usage, etc.

• Work with national director to develop operating expense budgets

• Work with facility manager to solve problems

Job qualifications and specifications

• Five to ten years financial experience • Strong analytical skills and knowledge of accounting • Strong excel/spreadsheet skills • Ability to manage multiple projects at a time • MBA/CPA a plus

Effectively and easily communicates with individuals at all organizational levels

• Openly and actively listens to others, clarifying information when necessary

• Provides accurate and well-organized verbal and written information

• Pursues creative solutions• Recognizes inefficient or ineffective processes, and

offers alternative solutions• Recognizes others for successful ideas

Job description for In-house Counsels

Job title: In-house council

Job description– Department: In-house legal

department – Job Analyst: Anh Luong– Date Analyzed: 10 June 2005– Report to: National director– Date verified: 12 June 2005

Job duties and responsibilities

• Provide legal guidance in connection with the development and structuring of investment strategies and complex transactions.

• Advise internal clients (investment and operational leaders) on a broad array of sophisticated financial transactions - equity investments, debt acquisitions, derivatives and other strategic transactions.

• Provide counsel on the on-going development and implementation of world-class compliance, risk and legal policies for the business.

Job qualifications and specifications

• Minimum of 5+ years of successful tenure with a recognized law firm is essential.

• Detailed understanding of securities laws, derivatives and structured investments/transactions demonstrated through prior employment.

• Demonstrated ability to work effectively under pressure in a rapidly changing environment

• Strong negotiation, analytical and organizational skills are essential.

• Effectively and easily communicates with individuals at all organizational levels

• Openly and actively listens to others, clarifying information when necessary

• Provides accurate and well-organized verbal and written information

• Pursues creative solutions• Recognizes inefficient or ineffective processes, and offers

alternative solutions• Recognizes others for successful ideas

Job description for Human Resource Managers

Job title: Human Resource Manager

Job description

– Department: Human resource

– Job Analysts: Anh Luong & Anna Reponen

– Date Analyzed: 14 June 2005

– Report to: National director

– Date verified: 15 June 2005

Job duties and responsibilities

• Reports to the National Director• Provides guidance and consultation to management in

all aspects of the recruitment, selection, and compensation process

• Organize training for the facility managers and the assistants

• Develops and implements human resources strategies, programs, and initiatives

• Develop reporting procedures• Advise managers on organizational policy matters

such as equal employment opportunity and sexual harassment, and recommend needed changes.

• Conduct exit interviews to identify reasons for employee turnover.

Job qualifications and specifications

• Bachelor’s degree• 3 years related experience• Skills to re-engineer operations and procedures• Ability to supervise and train employees• Knowledge and understanding of state

employment and labor laws, regulations, procedures, and standards

• Understanding operations of labor unions• Ability in motivating, developing, and directing

people as they work, identifying the best people for the job.