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Nov. 15, 2012 Job of the Month: Mortgage Manager Tami Hilton & Brandon Singleton
Nov. 15, 2012
Job of the Month:
Mortgage Manager
Tami Hilton & Brandon Singleton
Participant Notes & Tips
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Tami Hilton
Mortgage Manager
Bloomington, Minnesota
Tenure with U.S. Bank: 5 ½ years
Tenure as a Mortgage Manager: 3 years
Best part of the job: The best part of my job is the people...no question!
Favorite quote:
– “Dance like there’s nobody watching.”
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Brandon Singleton
Mortgage Manager
Cincinnati, Ohio
Tenure with U.S. Bank: 5 years
Tenure as a Mortgage Manager: 3 years
Best part of the job: Working on procedures, reports, and working with the staff.
Favorite quote:
– “Perfection is not attainable, but if we chase perfection we can catch excellence.”
– Vince Lombardi
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Mortgage Managers at U.S. Bank
Grade levels: 10-16
Approximate Number of Employees in this Job: 205
Mortgage Managers are located across the country
Typically found in Consumer Banking
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Mortgage Manager Job Summary
Responsible for the administration and coordination of all mortgage loan servicing and operational functions.
Establishes and administers policies and procedures for the mortgage loan servicing or operational functions to ensure compliance with various regulatory, investor, government and corporate requirements.
Works with department managers in matters regarding departmental operations and procedures to improve efficiency and enhance delivery of service to our customer base.
Interfaces with other departments, regions, vendors, agencies, etc., to resolve customer issues.
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Mortgage Manager Job Summary (cont.)
Directs activities of loan servicing or operational personnel to ensure procedures are properly and efficiently carried out.
Interviews, hires, trains, assigns work to, evaluates and disciplines subordinate supervisory personnel. Reviews recommendations of supervisory personnel regarding employee relations matters and provides assistance and guidance in resolving complex problems.
Plans, develops, implements and controls assigned organization and budget functions.
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Mortgage Manager: Qualifications, Preferred
Skills & Experience by Level
Entry-Level – Bachelor's degree, or equivalent work experience
– Two to three years of experience in mortgage servicing or operations activities
– Minimum one year of supervisory/management experience
– Thorough understanding of all aspects of mortgage lending, servicing or operational policies and practices
– Strong analytical and decision-making skills
– Good organizational and project management skills
– Excellent interpersonal, verbal and written communication skills
– Well-developed knowledge of human resources functions
– Ability to manage multiple tasks/projects and deadlines simultaneously
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Mortgage Manager: Qualifications, Preferred
Skills & Experience by Level (cont.)
Mid-Level – Eight to ten years of experience in mortgage servicing or operations
activities
– Four or more years of supervisory/management experience
– Advanced knowledge of all aspects of mortgage lending, servicing or operational policies and practices
Senior-Level – 10 or more years of experience in mortgage servicing or operations
activities
– Five or more years of supervisory/management experience Advanced knowledge of all aspects of mortgage lending, servicing or operational policies and practices
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– Superior knowledge of all aspects of mortgage lending, servicing or operational policies and practices
Career Development Resources - Learn
Enterprise-wide required training on the U.S. Bank Learning Center
Leader Resources
Additional internal and external training resources, such as:
– Harvard Resources
– Online learning and development resource
for all employees
– More than 40 topic areas, from writing and presentation skills to career and time management
– Access Harvard Resources from work or home
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Career Development Resources - Plan
Resources to help you build your career development plan, including:
– Worksheets to help you formulate your short- and long-term career goals
– Development plan templates
– Tips for writing an effective plan
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Career Development Resources - Network
Development Network
– Available to all employees
– Development and community involvement opportunities
MentorConnect
– Self-directed mentoring program
– Utilizes innovative Web-based tool to match mentors and mentees
Leader Forums
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Building Your Career at U.S. Bank
New program created by the Development Network called, “Building Your Career at U.S. Bank.”
Creating a viable career path is only one part of planning your career. Learning how to make yourself more visible in the organization and establishing a network of people to help advance your career is just as essential. Learn some simple steps to develop and utilize your own network right here at U.S. Bank.
– Clarify your career values, skills, interests and goals.
– Determine who to include in your personal network.
– Identify formal or informal mentors.
– Identify key experiences within your current role that could provide the greatest learning.
– Leverage available programs and tools to your fullest advantage.
Watch your local Development Network chapter page for this program to be offered in your area.
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Q&A with Panelists
Do you have questions for today’s panelists?
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Questions?
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For questions on career development,
contact Stacy Miller Bruzek
612-303-7613 /
