Job Training Report

The Final Report Of Field Work Practice

CHAPTER I

INTRODUCTION

1.1. Background

Tourism is an industrial service that has a complex mechanism since it

handles the tourist’s movements from their country to the tourism object up

to back to their country. In this case, the tourism service involved many

components to support the tourism program, such as transportation,

accommodation, restaurant, guide and etc. Therefore, tourism industry has

an important role in developing tourism. One of the tourism industries that

have an important role in developing tourism is Travel Agent. A travel agent

is a retail business that sells travel related products and services to

customers, on behalf of suppliers, such as airlines, car rentals, cruise lines,

hotels, railways, sightseeing tours and package holidays that combine

several products (http://en.wikipedia.org/wiki/Travel_agent, accessed on

May 29, 2010).

Travel Agent is the bridge between the tourist and the supplier service

of accommodation, restaurant, tour adventure operator, tourism operator etc.

Generally, tourists use the travel agent service to conduct their tour itinerary

since it is easy and cheap. One of travel agent that exists in Bali is PT.

Floressa Bali Wisata. PT. Floressa Bali Wisata is located at Jl. Gandapura III

K/16 Kesiman – Denpasar, Bali. PT. Floressa Bali Wisata arranges not only

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the tour program but also tour components, such as ticketing,

accommodation and tourism objects ticket. Bali as one of famous tourism

islands in the world is a great place to learn and develop skill and knowledge

in tourism industry. In this case we were sent to Bali to dig the knowledge

about the tourism aspect and the mechanism of the work in tourism industry,

therefore by conducting the job training in Bali we could explore knowledge

better and get a new job experiences in Travel Company.

Since the tourism activity is one of the important sector that give a

huge contribution in developing the local government economic or society.

With this contribution, the local government has an addition income from

tax which can be used for developing the local development. In this case,

Tourism industry as one of the important sector which can increase the

economic growth of the region, tourism is considered as one of the strategic

asset in increasing the development of the region which has the potential

tourism object. For this reason the tourism sector is able to pressed the

urbanization of the resident since the tourism industry it self has three

significant aspects such as economic aspect ( the source of the government

devisen, taxes ), social aspect ( creating the work field for unemployment )

and cultural aspect.

From above explanation that the tourism industry has a significant role

in developing neither local government economic nor society economic. In

this case the University of Nusa Nipa is necessary to send their students as

the next best young generation in developing the tourism industry in

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Indonesia, through conducting the Internship Program for the students who

chose Tourism Industry as their practicing study in order to there is re-

generation of the people who love tourism industry and can promote the

local or national tourism object they have in the international forum. As the

above explanation this Job Training is one of the participation of University

of Nusa Nipa towards the tourism industry in Indonesia to increase the

human resource about the tourism industry and other side of tourism

industry itself and developing the student skills in implementating their

theory that they had got in the class in order to there is a link and match

between the theory and the implementation in the real work to make a such

best generation of tourism industry in the future.

1.2 DEFINITION AND PURPOSE OF JOB TRAINING

1.2.1 The Definitions Of Job Training

Job Training is the work activities which supply the student

to recognize and understanding about the mechanism of work in

each institutions they practice. Job training also the academic

activity which is conducted by the university to train the student

out of the class in order to developing their skill and implementate

the theory they have. The objective of conducting an internship

program at PT. Floressa Bali Wisata was to apply knowledge and

to know the real work about travel agent activities.

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1.2.2 The purpose of Job Training.

The purpose of job training can be divided into two important

parts, they are:

1.2.2.1 General Purpose

The Job Traning generally is intended to developing

the knowledge of student and improving the skills of

student about tourism business or simply so that student has

enough knowledge about the real work especially in

tourism industry as a precious experience in entering the

real work which correlate with his education background in

order to the student is able to implementate between the

theory he has and the practicing in the job field. This Job

Training beside as an application of theory that they have

got in campus, also as an opportunity to increase the self

confidence and the ability of skills to be ready jump over in

the real work someday.

1.2.2.2 Special Purpose

The intention of conducting internship job training are

as follows :

1. Developing the student knowledge about the activity of

institution they practice as a supplies of good

opportunity to jump over the real work forward.

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2. To know about the mechanism of real work, make a

comparison about the theory and real work in the field.

3. In order to get the chance for developing the skills and

knowledge to increase the self confidence as the

supplies of work forward.

4. Train the student to think critical and use their

knowledge through making this internship report

throughout the job training activities they had been

doing in the institution they worked.

5. In order to the student can understand about the

principle of work in each division they work, how to

participate with them, how to work together in team,

how to developing the special technique so that the

student has a sense of work.

1.3. Area Description

PT. Floressa Bali Wisata is one of travel agents in Bali that gives

services in tour and travel. The head office of PT. Floressa Bali Wisata is

located in Jakarta. It was established in 1977 by notaries Document No.

14th, 13th July 1977 and legalized by judicial Affair No. Y.A.5/12/17 on

23rd January 1978. Since PT. Floressa Bali Wisata was built, it had some

notary document changes, namely document no 14 was replaced into

document no 22 on 14th December 1977 and the last is notary document no

35 on 16th June 1979 about the centre of company which was moved to

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Kupang. This last notaries document had been legalized by judicial affair

No.Y.A.5/104/1 on 20th February 1980. Then it got license from directorate

general of tourism department no 379/d.2/BPU/111/81 on 11st march 1981.

To get participating on developing national tourism business,

especially for Bali and beyond tour package, PT. Floressa Bali Wisata

opened some branch in Bali, Flores, and Kupang. In Bali it was establish on

27th June 1989 and had been legalized by tourism post and

telecommunication department through directorate general of tourism

department no 02/38/KXIV. It is located at Wira Street no. 2 Sanur. Since

1st February 2004, the office was moved to Jl. Gandapura III K/16 Kesiman

– Denpasar, Bali. The map of PT. Floressa Bali Wisata is presented in

appendix 1.

1.3.1. An Organization Chart

Floressa Bali Wisata is an organization that consists of people

who do some work together, get relationship and help each other to

reach company’s goals. The relationship among the departments is a

part of this organization. An organization structure presented in

enclosing page the coordination system from managing director,

general manager continued to the head of personnel and manager of

each department.

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1.3.2. Job Description

Floressa Bali Tour consists of some divisions and each division

has different job as follows:

1. Managing Director

Leading and coordinating between the department manager

and also its subordinate.

Giving a signature for every company’s appointment and

contract.

Determining company policy concerning finance, work

system and administration.

Determining budget and earnings of company.

Deputizing company in tourism association membership or

other effort association.

Being to promote company product in every opportunity.

2. Deputy Manager

Deputizing Director to handle activity of company

when Director not

present in place.

b. Deputizing Director to attend meetings of other

invitation or organization

c. Supervising activity of operation and reservation

division every day.

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3. Quotation & Programming Division

Collecting package component price and data of tourism such

as: room, hotel rice, food price in hotel, restaurant,

transportation type and rent price per day, guide fee, tourism

object and expense entrance fee and others.

Making price for the Confidential of Tariff with data that

have been got.

Calculating and determining price for selling tour package

based on request of Wholesaler, overseas Tour Operator,

Bureau Journey of tourism or tourist and direct offer to ask

for.

Performing a correspondence with Wholesaler, Tour

Operator or tourist concerning plan journey of tourist.

4. Operation Division

Carrying out tour for incoming foreigner to Indonesia

(Inbound Tour), for the Indonesian people of foreigner or

which is staying in Indonesia (Tour Domestic) and for the

passenger of cruiser (cruise).

Ordering the component of tour activity or other requirement

and which needed by each place and submit the management

confirmation to Wholesaler, Tour Operator, tourist candidate

or pertinent side.

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Checking all archives management of tour and give its

growth to or principal of Wholesaler, Tour Operator, tourist

candidate or the interested parties.

Preparing ticket, voucher travel and other document that

needed by tourist to be delivered in time.

Submitting carbon copy of travel other document or voucher

to pertinent principal on time.

Arranging assignation of guide and remind every things

required to paid attention guide in accompanying tourist.

Arranging budget of tour in the form of local expense and

deposit to be paid by guide.

Executing administration of tour better and is careful.

Serving and finishing each demand and sigh (tourist

complaint) as well as possible.

Making periodical business activity report.

5. Reservation Division

Ordering hotel room; chamber, attraction perform, restaurant

as according to request of partner beyond the sea, home

affairs and direct request of tourist.

Selling transport ticket, sea, land and air.

Selling hotel room, restaurant, and other hotspot.

Selling all kinds of package of tourism other company

product.

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Managing journey document and immigration permit.

Making report sale of area product of travel periodical.

6. Marketing Division

Collecting information and data regarding all needed by

tourist and area market state of tourism and also record all

praise and sigh for the materials of research in development

of effort.

Planning and compiling all kinds of product and also

conditions to on the market and sold by area of reservation

and of operation to guest candidate.

Braiding good relation and make agreement cooperation with

various principal in sale of product / provided service / to be

carried out by principal with beneficial condition and

condition.

Determining price sell and its conditions from every sold

product.

Making and printing tariff of tourism (tariff confidential) sold

and carried out by area of operation, and also brochure of

tourism and other promotion appliance.

Marketing all planned product, regular and directional by

spreading abroad promotion appliance and brochure through

mass media, direct trade travel to guest candidate / consumer.

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Braiding good relation with mass media and governmental

institution, principal and or friend humanity of is effort which

is equal to its area.

Compiling expense every year.

7. Accounting Division

Arranging exit enter company's finance.

Corrective of sale report.

Making and controlling bank report.

Making journal, diary, passbook, petty cash and big cash.

Correcting invoice and prepare cheque.

Controlling stock of other valuable document and ticket.

Settling the payment salary, fee and tax.

Making financial statement of company.

1.3.3. The Team and Addresses

Name of Company

The owner

Director manager

Address

Phone

Fax

Email

PT. Floressa Bali Wisata

Drs. Frans Seda

Paul Edmundus Talo S,Sos. MBA

Jl. Gandapura III K/16 Kesinam –

Denpasar, Bali.

0361 – 467625

0361 – 467347

[email protected]

[email protected]

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Web

Division

Memberships

Product and Services

www.floressatours.com

www.floressa-bali.com

5 (five)

PATA (Pacific Asia Travel

Association), ASTA

(American Society of Travel Agent),

ASEANTA

(Association of South East Nation of

Travel Agent),

ASITA (Association of Indonesia

Travel Agent)

Inbound tour packages, overland tour

packages, hotel

reservation, ticketing service,

transportation service,

bar & restaurant reservation, tour

attraction and

performance, water attraction, sea

cruise package,

and adventure tour package.

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1.3.4. The Branch Office Address

1. FLORES

Jalan Kasimo, Labuan Bajo

Flores – NTT – Indonesia

Phone: +62 382 41238

Fax : +62 382 41238

2. FLORES

Jalan Jendral Sudirman

(Manunai) Maumere

Flores – NTT – Indonesia

Phone: +62 382 22281

Fax : +62 382 22281

3. JAKARTA

Gedung Wisma Penta 5th floor

Jalan Kebun Sirih No. 65

Jakarta Pusat

Phone: +62 21 3152941

Fax : +62 21 3152942

4. TIMOR

Jalan Mawar No. 15

Kupang – NTT – Indonesia

Phone: +62 380 832012

Fax : +62 380 832012

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5. SUMBA

Jalan Palapa No. 16

Matawai – Waingapu – Sumba Timur

Sumba – NTT – Indonesia

Phone: +62 387 61478

Fax : +62 387 61478

6. FLORES SAO RESORT

Waiwara – Maumere – Flores

Phone: +62 382 21555, 21666

Fax : +62 382 21666

1.3.5. Products and Services

PT Floressa Wisata is company that gives services in tour and

travel field. It has a wide scope to sell the tourism products

especially inbound tour via cooperation with overseas agent.

Overseas agencies are tour and travel agent in other companies that

become business partner of PT Floressa Wisata, which sell package

or tour product itself. It is also active in selling the products. The

product and service in PT Floressa Wisata are as following:

1.3.5.1. Inbound Tour and Package

In inbound Tour Package, PT. Floressa Wisata sells

the tour products in Bali or local area that are sold to

domestic and foreign tourist. In selling these product, this

company has cooperation with Local and Overseas Agent.

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Some of local agent which have cooperation with PT.

Floressa Wisata are: Pacto Travel in Bali, Marintur Travel

in Jakarta, Pusaka Tour in Yogyakarta, Bajo Dive in

Labuanbajo, Papua adventure Tour in Irian Jaya, While

some overseas Agents are: Cox and Kings Travel in

America, Annie Tour in Thailand, Raj Holidays in India,

and Ecco Travel in Poland.

1.3.5.2. Overland Tour Packages

Beside Inbound Tour PT. Floressa Wisata also has

Overland Tour Packages that sell to the tourists. It serves

tour to other islands in Indonesia, such as: Bali sightseeing,

Komodo Tour, Lombok, Flores, Irian Jaya, Sumba,

Sumatra and Java.

1.3.5.3. Hotel Reservation

PT. Floressa Wisata serves the customers for booking

of accommodation, particularly hotel reservation. In this

case, it has cooperation with companies related, tour and

travel. One of t he companies is hotel. Some hotels that

have cooperation with PT. Floressa Wisata are Bvlgari, Bali

Hotel, Hyatt Regency Yogyakarta, Bintang Flores, and

Komodo Ecolodge.

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1.3.5.4. Ticketing Services

PT. Floressa Wisata also serves booking of airlines

ticket other domestic or international flight. Some airlines

company that have cooperation with PT. Floressa Wisata

are Trigana Airlines, Transnusa, and IAT.

1.3.5.5. Transportation Services

Transportation is one of essential part in tour

activities. PT. Floressa Wisata has personal transportations,

if the guest wants to it. However, the guest can also ask for

the other transportations based on their will. As a travel

agent, PT. Floressa Bali Wisata has cooperation with

transportation companies such as: Trikayana Transport,

Dewata Bali Transport, PT. Dwima Perdana Transport and

Merpati Transport Bali.

1.3.5.6. Bar and Restaurant Reservations

There are many bars and restaurant in Bali and all of

them supply many foods beverages either Indonesia or

Western food with different qualities. To give the best

serves for customers, PT. Floressa Wisata makes

cooperation with bar and restaurants such as Pacung

Restaurant, Melasti Restaurant, and Abian Boga Bar &

Restaurants.

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1.3.5.7. Adventure Tour Packages

It serves reservation in Adventure Tour for customers

who want to do or like with adventure such as: rafting,

bungee jumping, hiking, tracking etc. In this case, PT.

Floressa Wisata has cooperation with adventure tour

companies such as: Mega Rafting, Bali Adventure Tour.

1.3.5.8. Water Attraction & Recreation Packages

To serves this package, PT. Floressa Wisata has

cooperation with water attraction and Recreation Company

which provide water sport, such as: flaying fish, snorkelling

and diving.

1.3.5.9. Sea Cruise Packages

To provide this package, PT. Floressa Wisata makes

cooperation with Cruise Company which serves trip by ship

in Bali, such as: Bounty Cruise and Sea Sail Cruise.

The Map Location of PT. FLORESSA BALI WISATA can be seen in Enclosing

page

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CHAPTER II

WORK PLAN

Work Plan describe a project to be accomplished and outlines how it will

be done. The best you are taking in every step of work without a work plan

everything is nothing, without a work plan the one can not provide a good way in

taking part of work. One of the important things to reach the goals of your wish is

by making a work plan, the good we are taking part of making such good work

plan, the easier we are going to accomplish the job we are in.

2.1 Internship Program

The Writer began conducted the Field work practice on 17th April until

17th May 2010 with the location of PT. FLORESSA BALI WISATA. This

Field work practice is one of the requirements of student graduate in

University of Nusa Nipa. The membership of the student who conduct the

field work practice in Bali are four persons include the writer in it which two

persons are establish the work field practice in different institution. For the

first time I and my friend were placed in Reservation department to studied

about the client files then rolling to other divisions for the next week. Since

this work field practice was held in short time for a month, the Personalia

stuff of PT. FLORESSA BALI WISATA gave the work plan based on 4

(four) parts where each parts were represent one week activities which the

writer will explain more bellows on the next chapter. The division of work

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practice was divided into four parts of each weeks for one month where each

weeks have the division as follows:

1. Reservation Department

The first week the writer learning about the client files by reading

the email client, this is intended in order to understand about the

principal of work mechanism or the progress about what should we

supply to the client or from overseas agent. This activity should be done

by the writer for one week the rolling to another division.

2. Reservation Department

On the next week the writer will learn about the mechanism of

work in reservation department. In this division the writer will be taught

about a brand-new knowledge concerning the travel industry,

implementating the skills of English language that the writer got in

campus such check the availability of the room in hotel by phone before

booking it, making fax message and email to book the room after check

the availability of room in the hotel, reply the email from clients nor

from overseas agent outer Bali region where the language used is

English language.

3. Operation Department

In this division the writer will be taught about the mechanism of

operation department in holding a tour program around the Bali region

nor outer Bali, at this time the writer will have some important things

about tourism industry as follows:

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1. Learning how to pick the guest up in Airport

2. Learning how to make Tour Activities Report, Guide Order, Sign

Board, Bunched the flower for visitors (especially for VIP guest),

Welcome Card, and soon.

3. Managing the tourist, check the luggage and arrange the seat of each

tourists in the bus.

4. Learning the check in progress in hotel of the tourist.

4. Product Department

In this division at the third week the writer will be placed at

product department division where the job description is learning about

the way to make product. These are some object goals that the writer

must done in this division ;

1. Reply E-mail

In this case the writer will reply the email from the clients demand.

2. Write the daily E-mail ( E-mail Record )

Email record is made as reference for PT. FLORESSA BALI

WISATA concerning mailbox from clients.

3. Make a Quotation

Quotation is made to know the charge that must be paid by clients. In

this case the writer just calculates the price of each components.

4. How to Make Tour Program or Tour Itinerary

To make tour program the writer use a guide book which is already

prepared before, this book is called “ Tour Catalogue “

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5. Handling Telephone

The writer gets telephone from other instantions or from clients who

wants to know about the tour information.

6. Check Flight Schedule

The way to check the flight schedule is carried out by browsing into

the the official website in the internet or simply make a call to the

flight instantion.

2.2. Schedule of Internship

Week Times Division Material

First week

Second week

Third week

Fourth week

9 am – 5 pm

9 am – 5 pm

9 am – 5 pm

9 am – 5 pm

Reservation

Reservation

Operation

Product

Learning the clients file

Book and confirm the

room in hotel

Holding the tour program

Make product, itinerary

and quotation

The work time is at 9 am until 4 pm in Saturday

Always conduct routine briefing for one hour at 9 am until 10 am in

Monday

Coffee break and lunch at 12 am until 1 pm everyday

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CHAPTER III

JOB PLANNING IMPLEMENTATION

Following to the previous chapter, the writer will explain more about the

detail activities during the work field practice progress in PT. Floressa Bali

Wisata throughout a month. As the explanation above, the writer will explain

based on each divisions where the writer was placed to. Just because this

internship program was conducted in short time ( a month ) the writer had the

work schedule as follows :

In the reservation department for two weeks ( 2 weeks ).

In this division the writer studied the clients files containing the tour request

and tour review from Floressa and any other activities that will be explained

below. The writer also tried to adapted with the situation in the company.

In the operation department for one week ( 1 week ).

The writer had the chance to accompanied the tour guide to manage the tour

group from Thailand ( 60 pax )

In the product department for one week ( 1 weeks ).

The writer helped the stuff making a tour program and reply email from

clients.

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3.1. Reservation Department

This division is lasting for about two weeks. In this division the writer

got the opportunity to :

a. Learning Files

For the first time came to PT. Floressa Bali Wisata the writer learnt

the client’s files, the files were located in the filling cabinet and it was in

the main map where the map was written the name of the clients, the

files were containing the clients demand, enquiry, tour programs and

quotation that they have to paid. In the files also there were hotel

information, restaurant review and transportation information. This

progress the writer done for a week by reading the whole files in one

map, and change to another map files if the first one is done.

b. Make A File

On the next week after reading the client files and adapted with the

company, the writer still in the reservation department, reading the files

while helping make a file. To make a client’s file, the first step is the

writer should type the clients name with the tour period, afterwards the

client name will be attached in the map which have the client’s files.

Then the files must be organized as the details date and make hole on the

edge of the client files using a tool which is called “ holler “ this is

intended to bind the files upon the map, after the map is tighten already

the map then will be placed in the filling cabinet.

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c.Booking Hotel

The writer is taught for booking hotel room as client want to stay

in, this is can be done by calling the hotel reservation stuff, make a

conversation as the first step to make negotiation about the price and the

availability of the room.

d. Make E-mail

The next step after asking for the availability of the room in hotel

through conversation by phone is making an email confirmation to make

sure that PT. Floressa Bali Wisata has booked the room. During the

work activities in this division the writer not also make email booking to

the hotel, but also make email to the overseas agent or clients who wants

to know further more about the tour program in PT. Floressa Bali Wisata

nor the information of the visitors tour such as ; email re- confirmation,

email cancel, email revise, etc where the writing progress is using

English language.

e.Make Fax Out Messages

Beside sending email to the hotel, agent or client to inform the

confirmation, it is also can be done through fax messages which used

Faximile machine. This is to anticipate the obstacle during sending email

by Microsoft outlook express such as disconnect to the server or internet

error connection.

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f. Send Fax Message

In Floressa the writer for the first time sent Fax Messages or other

formal letters by Faximile machine, something that never the writer done

before. There was some important things that the writer got in sending

the fax out messages for example the fax out should be noted in the “ fax

record “ first before sending the items, what should the writer do to

make such decision if only in sending the fax out is failed

( No Response ), in this case if there is a beep sound while we send fax

out, we must hang up the phone in the fax machine and inform that we

will send fax only, and ask the institution that we want to send the fax to

press the start button. In the fax record there are some information just

like reference number, attention ( the people that we want to send fax

message ), company address, regarding ( the things concerning about fax

messages ), Fax number, Send by ( the name of sender ) and Remark

( notification about the status of the fax messages, it is sent, defer or

failed ).

g. Sending the letter through faximile

The writer had ever been asked by the stuff to sent the letter via

faximile machine. Before sending those letters one thing should be

remembered is to note them in Fax Book Note, in the book there are

some details information about the letter which being sent such as

reference number, the name of fax receiver, and sender.

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3.2. Operation Department

In this division the writer got the chance to take part in tour program

from Annie Tours and Travel Thailand 60 pax including the tour leader from

Annie Tours and Travel for about 3 days. The tour program was 4 Days Bali

Holidays Tour period 3rd – 6th May 2010 with programs as follows:

1. Day 1. ( 3 May 2010 ) : Bali – Arrival

In this opportunity the writer accompanied the guide from Floressa

to picked the guest up. In this chance, the guest also picked up by “

moon girl “, moon girl is the girl who wears the traditional Balinese

clothes and bring some flowers necklace for the guest. Not all the guests

have ever been weared flower necklace by the moon girl because only

the VIP guest have all this special treatment.

After the guest is complete altogether, the writer then began to help

the guide to check the luggage whether those luggages were complete

already or there were some luggages left behind, in this case sometimes

there were a special luggage which the guest did not want to be brought

by the guide, it can be personal bag or may be there are some important

things in the bag. Afterwards the writer and the guide then divided the

group into two groups where each groups are 30 persons since the group

was a huge group ( 60 pax or person ), so PT. Floressa has been ordered

two Tourism Buses. In the bus the writer gave the guest cool water and

wet towel, each persons have one water and towel.

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After took the guest to the restaurant for lunch, then our group

went to the choice hotel for their accommodation. During this travel the

writer got many knowledge about the mechanism of check in progress,

managed the group and how to showed them to the right bus, one of the

obstacle that the writer got throughout this progress was the language,

many of them were old people and they have a little bit skill in speaking

English well. Since there was a changing tour program and request from

some guest of Annie Tours to visit Uluwatu temple, so the writer and the

guide then held a long trip to Uluwatu temple after check in progress

was complete.

For detail information about check in and check out progress can be

seen in enclosing page

2. Day 2 ( 4 May 2010 ) : Full day Kintamani Volcano & lake

Tour

On the second day as usual, the writer and the guide began to

picked the guest at 8 am to the Hotel Ramayana in Kuta, the writer

began to managed the group and showed them to their bus by holding a

board which was written “ Annie Tour Bus 2 “ since the writer had a

chance to managed the second group. In this opportunity the writer got a

gorgeous experience of some spots in Bali such as Batubulan village, the

writer and the group attended Barong and Keris Dance Performance,

then visit the art and handicraft villages of Celuk, and Ubud, Goa Gajah

27


( Elephant cave ) then tampak siring to see the holly spring water temple

of Tirta Empul.

3. Day 3 ( 5 May 2010 ) : Half Day Denpasar City Tour

As the second day, at this time the writer also had the chance to

travel around Denpasar city to know more about the history, the

traditional architecture, the traditional culture of Bali island and soon.

The next tour program was visiting the Bali Museum, a local traditional

market at Sukawati and an exciting spot around Bali.

4. Day 4 ( 6 May 2010 ) : Transfer Out

Transfer out of the group to the next destinations. On the last day

of the trip, the writer did not accompanied the guide anymore since the

last day of their holidays tour was break time, it means there is no tour

program anymore.

During this travel for 3 days the writer got the brand-new

knowledge about the tourism object in Bali and also training my English

language with some guest who are able to speak English and how to

guide them in the tourism object of course.

For the list name of the group and further information about the tour program

and quotation review it will informed in the enclosing page

3.3. Product Department

After three weeks passed by, the writer then moved to other division in

order to got some important knowledge and experience, in this opportunity

the writer moved to Product department helped the stuff to carried out the

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task such reply email, searching for hotel information about the price and

type of room in the contract rate and many more as the details will be

explained one by one further more below. In this division the writer had a

lot of knowledge about the mechanism of stuff in replying the email request

from clients about tour program, the tour information and how to serve the

clients in order to the clients are able to accept the itinerary which is just

prepared by the stuff in Product Department. When the writer moved to this

division, the writer got lot of knowledge and also have the opportunity to:

a. Reply E-mail

In this case the writer reply to the e-mails in Microsoft outlook

inbox. PT. Floressa Bali Wisata received many emails everyday for all

division / department, but from so many e-mails in the inbox were

addressed to the Product Department where most clients ask about the

tour program / itinerary and travel plan cost calculation or quotation. In

this case the stuff have the duty to respond to every e-mail.

For example about the client’s email tour request it can be seen in

enclosing page.

b. Calculate Cost Of Itinerary ( Quotation )

Calculate the cost or called Quotation is made to determine the

total cost that must be paid by the client. In calculating the cost of each

tour itinerary program generally contains accommodation expenses

(hotel), Transport, Guide Fee, Entrance Fee (as a tourist attraction

entrance fees), Donation, Aqua, Towel, Lunch, Dinner, Tax, Moon Girl,

29


etc. For detail information the writer will attach the sample of quotation

in the enclosing page.

c. Studying Itinerary

Itinerary is a tourism program or tour plan which will be carried

out by the guest. In making the itinerary the stuff usually using guide

books which is already prepared in each the stuff’s personal computer

and supplied by PT. Floressa Bali Wisata which the guide book is called

"Tour Catalogue".

The sample can be seen below in the enclosing page.

d. Telephone Handling

As in the previous division, in the Product Department the writer

had also conducted phone handling, usually the writer receive calls from

other agencies or others who want to talk with company stuff.

e. Check Flight Schedules (Check Schedule)

The writer had the opportunity to check a flight schedule. The

writer checked the flight schedules through the official website in the

Internet or it can be done by calling the official office to make sure the

validity of the flight schedule.

3.4. The Obstacle during the work field practice

The main obstacle when the first time jumped over to the travel agency

during the job training was the limitation of the writer knowledge about

tourism industry. This is can be proven while the writer was hard to

understand and accomplish the email request from client about the tour

30


program since the rest of the work in the travel agency are serving the

clients through correspondence via electronic mail ( E-mail ) and by

speaking whether in formal English language nor formal Indonesian

language ( make a conversation ), for the first time while handling the phone

asking about the availability of the room in the hotel, the writer a little bit

being in nervous and it was quite confusing when the feedback happened or

the reservation stuff asking about the alternative way when the room was

full, this is because of the writer did not have enough knowledge about the

tourism industry, what is the mechanism and how to deal with the situation

above. From this obstacle the writer began to learnt many things about the

voice intonation ( the way to serve the clients in formal ways ), regards to

the institution stuff when hang up the phone or make a call and asking for

his / her name in order to make sure that there is a transaction through

conversation by phone, this is intended to avoid the anonymous person who

deal with us ( as a prove ). Another obstacle is while learning the client’s file

for one week is quite tiring, we must read the rest of the files in one map

which has approximately 30 files and most of those files are in formal

English language, so we must translated the vocabulary that we did not

understand at all, and this activities the writer done approximately for 9

hours at 9 am until 5 pm.

3.5. The Achievement

When the obstacle was occurred in the daily activity of the writer

during conducted the job training in PT. Floressa Bali Wisata, it could not

31


make the writer down moreover being in desperate sense. From those

obstacles the writer then tried to fixed the problem that the writer gone

through, the writer began learning how the Floressa stuff dealed with the

clients via phone, how they were replying client’s e-mails. The writer was

happy being together in one team with them since the stuff in PT. Floressa

Bali Wisata were very kind and always help the writer when the writer got

some problems, such as gave the outline of the conversation while the writer

would call the hotel reservation to asked about the room availability, help

the writer when the writer did not know how to reply the client email by

giving the clear tutorial review in the empty paper. In this case, the writer

are able to understand a little bit about the mechanism of the way stuff work

and deal with the clients.

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CHAPTER IV

CLOSING

4.1. Conclusions

After finishing the Work Field Practice in PT. Floressa Bali Wisata, it

can be concluded that doing job in travel agent company is very interesting

because almost all of activities were dealing with costumers, and very

challenging as there were new experiences from day to day especially when

there were tour programs. We can know everything happened in this world,

we can know recent update information about the current situation since the

company always linked to other overseas agent abroad. Beside those thing,

by conducting job training in Travel agent company we can know about the

technology especially computer technology, our skills in operating computer

of using Microsoft Office, browsing the information on the internet, was

really helped us in dealing with the technology when we had to apply the job

or simply continued to study forward. Commonly, we operate Ms. Word to

do those jobs and Outlook Express to reply the client’s emails.

Based on the writer experience during conducted the work field

practice in PT. Floressa Bali Wisata, the writer can conclude some points

below :

33


1. The writer are able to know and learning the situation and

condition in tourism industry directly.

2. The writer can improve the English language and implementate the

English ability directly through correspondence via email and

conversation ( writing, reading and speaking )

3. The writer can operate the computer especially Microsoft office

4. The Writer can implementate the theory that the writer got in the

work place while make the comparison and learning it

5. Make a good cooperation between University and Travel agent

company

6. PT. Floressa Bali Wisata has given a huge contribution of the

education in Indonesia since the company willing to accept the trainer

from University of Nusa Nipa or from other University in Indonesia.

4.2. SUGGESTION

I my self as the trainer in PT. Floressa Bali Wisata would like to give

some suggestions to the following institutions :

a. For PT. Floressa Bali Wisata

We suggest that for the first time conducted Job Training, the

newbie trainer must be given the definite schedule in learning the

client’s files, minimal 3 hours or 4 hours in reading the client’s file, just

because it is quite tiring if we must read the whole files one week for

about 9 hours a day.

b. For University Of Nusa Nipa

34


It is necessary for University Of Nusa Nipa in conducting

the internship program for 3 months or more as the experience of the

writer one month is not enough time to learn about work place

mechanism especially in Travel Agent Company which has some

divisions that the writer must learn one by one, and of course it is not

enough time while carry out in a short time since the first month is

adaptation with the company situation and condition also make a

good cooperation with the stuff.

I my self would like to suggest that the University of

Nusa Nipa should give the intensive materials of teaching about the

tourism, such as reservation, hotel management, travel agent

management, and guiding for the student who wants to take tourism

industry as the internship program. It can be done a month before

conducting the internship program ( pembekalan ) since as the writer

experience most activities in travel agent company are serving the

client whether through writing email ( correspondence ) or make a

conversation by phone, and all the formal languages are using

tourism terms.

Before those both points above can be done in the

University of Nusa Nipa, it is important to think twice if only want to

conduct the internship program outside NTT province since there are

so many obstacles that the trainer will go through such as the

financial point of view, the brand-new condition and environment in

35


the work place, politic and policy point of view as the writer

experience in Bali had ever been bumped into the local police since

the KTP ( self identity ) must Bali ID.

The last point from the writer is about the financial of the

internship program should be transparent. In this case, the

management should be integrated one another. This is can be

mentioned as the transparent financial if only the list of the items are

definite for the internship program administrative such as the

estimate for the internship program only, what those estimate are for,

and it must be reported individually in one part of internship program

such as the report financial for travel internship, for the education

internship, for the hotel internship and it must be report to the student

who want to conduct the internship. The consumption, transportation

and accommodation estimate should not be paid in order to avoid the

suspicious thing of the management credibility since the estimate

will get back to our account.

36


REFFERENCES

Spillane, James J. 1987. Ekonomi Pariwisata: Sejarah dan Prospeknya,

Kanisius, Yogyakarta.

http://en.wikipedia.org/wiki/Travel_agent

Echols. M. Jhon & shadily Hassan. Kamus Inggris Indonesia - Indonesia

Inggris.Jakarta. Gramedia.

Menser. H Martin.1980. Oxford keys English Dictionary Indonesia and

Inggris. Jakarta. Gramedia.

http://www.google.com/eprints.undip.ac.id

37

http://www.google.com/eprints.undip.ac.id

http://en.wikipedia.org/wiki/Travel_agent


38


ORGANIZATION STRUCTURE

Of PT. FLORESSA BALI WISATA

39

MarketingKiki Sri Pandewi

Director & General Manager

Paul E. Talo

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[Type a quote from the document or the summary of an interesting point. You can position the text box anywhere in the document. Use the Text Box Tools tab to change the formatting of the pull quote text box.]

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Deputy GeneralManager

Gusti M. Setiawan

Reservation & ProductDepartment

Putu Yuli AstariIbu Yuli Astari

Operation DepartmentI Wayan Sandhi

Accounting &Personalia Department

Ida Ayu Putu Sasih

Book Keeper : Ni Wayan Sariani

Cashier :Desak Putu Susilawati

Hotel Reservation &Ticketing :Kadek AryaMeryana Matutina

Product Department : Fredrik K. LegimaJansen WattimenaAryani BayuSahud LesandriaAryani Bayu Mukti

Operation ng Department Staff :I Made Untung RudiawanNi Wayan Sumiati

Sopir : I Gede CaryaI Made CanaI Made Tangkas

Massenger :I Made PawitaNi Made Rupini


40


LIST NAMES OF ANNIE TOURS & TRAVEL GROUP

ANNIE TOURS BUS 1

1. Mr.Saengsiri Sirimongkol

2. Mr.Taweepong Chapagdee

3. Mr.Jomsee Phomjan

4. Mrs. Nuansri Phomjan

5. Mr.Weerayuth Gongan

6. Mr.Kopchai Klangsawad

7. Mrs. Nantaporn Ninjinda

8. Mrs. Suvimol Homevong

9. Mr. Phithak Wongchale

10. Mr. Somchai Traitilane

11. Mrs. Anonglak Matarach

12. Mr. Thongchan Matarat

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13. Mr.Chalermpong Hanmontree

14. Mrs. Uthit Hanmontree

15. Mrs.Arom Dabpolon

16. Mrs. Anong Pawaphuto

17. Mrs. Phawinee Seanchon

18. Mr. Thaweedate Seanchon

19. Mrs. Piyanuch Santangna

20. Mrs. Rattana Sakamula

21. Mrs. Prapapun Paprom

22. Miss Adcharaporn Kraiboot

23. Mrs. Saithong Yavangpol

24. Miss Aussaraporn Wandee

25. Mrs. Prayoon Monin

26. Mrs.Ruchaneeporn Khunnayok

27. Mrs. Niratree Ruksapukdee

28. Mrs. Wichitra Khonyang

29. Mrs.Wassana Phompitukkul

30. Mrs. Metta Namyotha

ANNIE TOURS BUS 2

31. Mrs. Sirilak Srisamran

32. Mrs. Pemyuda Arkharat

33. Mr.Tavarut Hirigogool

34. Mr.Anan Katarat

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35. Mr. Banluporn Namnorin

36. Mr. Ratchavut ketwongsa

37. Mrs Waraporn Punyaprachoom

38. Mrs. Lumpool Pengsawang

39. Miss Wanakorn Upapong

40. Mrs Sudsiri Kaewdee

41. Mrs Suwaporn Sirikan

42. Mrs. Narak Dechalert

43. Miss Aussaraporn Wandee

44. Mrs.Lamai Hodtasen

45. Miss Chayada Thatsakon

46. Mrs.Luksaneeboon Phunchai

47. Mrs Sulaiporn Konboonsai

48. Mrs. Srisamorn Karoon

49. Mr.Nikom Ritsriboon

50. Miss.Atcharawadee Prapun

51. Mrs.Wanpen Tep-on

52. Miss Mallika Tep-on

53. Mrs. Sompoo Suttisuwan

54. Ms. Yupaporn Thaitae

55. Mrs. Chonnikarn Kulmahong

56. Mrs. Sunanta Litgarjang

57. Ms. Nadtaya Srisuwan

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58. Mr. Atiran Changwang

59. Mr. Somsak Longkoonan

60. Mr. Nopphadon Nawadet

44

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