J O B T R A I N I N G S T A R T S H E R E
2 0 1 7 C O U R S E SJob Training for Everyone
I N P A R T N E R S H I P W I T HG O O D W I L L C A R E E R C O N N E C T I O N S C E N T E RWorkforce Development Center 1616 Patton Ave. | Asheville, NC 28806Call: (828) 298-9023www.goodwillnwnc.org
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1 Office Technology 2 Healthcare & Adult Basic Education 3 Spanish and ServSafe Certification 4 Hospitality & Networking Skills Training 5 Professional Truck Driving, Forklift Safety & Project Re-Entry 6 Operation: GoodJobs for Veteran Employment & Career Connections7 Recently Added Courses8 Course Schedule
T A B L E O F C O N T E N T S
D I R E C T O R Y
AB Tech (828) 398-7900ASPIRE (828) 398-7334English as a Second Language (828) 398-7384GED in English (Adult Basic Education) (828) 398-7433GED in Spanish (828) 290-7134Goodwill Career Connections Center (828) 298-9023 x4Goodwill Veteran Employment Specialist (828) 298-9023 x1144Hospitality Job Shadowing (828) 298-9023 x1106Literacy Council (828) 254-3442Nurse Aide I (828) 298-7433Project Reentry (828) 298-9023 x1163ServSafe (828) 298-9023 x1142 Trans Tech/Hope Abshire (828) 483-6666 [email protected] Program (828) 298-9023 x1131
D O N ’ T S E E A J O B T R A I N I N G C L A S S T H A T Y O U W A N T ? L E T U S K N O W ! T E L L T H E F R O N T D E S K O R C A L L ( 8 2 8 ) 2 9 8 - 9 0 2 3 X 1 1 0 0 O R ( 8 2 8 ) 2 9 8 - 9 0 2 3 x 1 1 0 6
O F F I C E T E C H N O L O G Y
C O M P U T E R B A S I C S IEntry-level course provides a stress-free introduction to the technology and computer skills needed in today’s job market. Learn how to do job searches on the internet, how to complete online job applications and set up an email account. While learning basic word processing and improving your keyboarding skills, you will also learn how to create cover letters and resumes. Come learn the skills needed to be successful in your job search. Fees: Fee waived for job seekers. Duration: 8 weeks
C O M P U T E R B A S I C S I IBuilding on basic computer skills, continue to increase computer knowledge through the creation of more career-related documents and forms. You will become more competent at emailing and improve your skills in navigating the internet and using search engines to search for jobs and occupational information. Come and learn more about targeting your resume for specific jobs and how to keep your resume in the to-be-inter-viewed stack.Fees: Fee waived for job seekers. Duration: 4 weeks
O F F I C E P R O F E S S I O N A L C E R T I F I C A T I O NProvides instruction on general principles and practices specific to administrative support staff. Em-phasis is on the skills and abilities needed to conduct a variety of office administrative activities using the latest technology. Core topics include use of integrated software packages, effective written/oral communication skills, applied math/reading skills, records management, legal/ethical issues, and other select topics relevant to specific business, government, and industry settings. Prerequisites: Must pass a basic computer assessment administered at the Goodwill Career Center. Fees: Course $180, Tech: $5. Duration: 12 weeks.
A P P L E I P H O N E / I P A DLearn the newest iPhone/iPad operating system. Students will learn to navigate and utilize the key features of an iPhone/iPad including the Native Apps, Messaging, FaceTime, Email, Calendar, Safari, Siri, and Photography. Students are encouraged to bring their devices to class.Fees: Course $75, Duration: 1 week.
C O M P U T E R C A R E E R S K I L L S G O O G L E G M A I LThis class is designed for the newer Google Gmail user. Learn more about Gmail, Calendars, Tasks, Contacts and get an introduction to Google Drive, Docs, Sheets and Slides for your home or office productivity for your diversity of desktop or mobile computer devices. Students are asked to have a Google Gmail account that they are able to access set-up prior to the first day of class. Cost: $59, Duration: 1 week.
C O M P U T E R C A R E E R S K I L L S G O O G L E D R I V E - D E S K T O PThis class is designed for the Google Gmail user of at least 3 months or more. Learn more about Google Drive, Docs, Sheets, Slides, Drawings, Forms, and get an introduction to Chromebook or your home or office productivity for your diversity of desktop or mobile computer devices. Manage and collaborate files stored in the cloud. Cost: $59, Duration: 1 week.
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H E A L T H C A R EC E R T I F I E D E L E C T R O N I C H E A L T H R E C O R D S Discover the skills needed to find a job as you learn to navigate electronic records as well as protect the pri-vacy of patient information and audit records for compliance with legal and regulatory requirements. Become eligible to sit for the National Health Career Association Electronic Health Records Specialist Certification Exam ($105). Requirements: GED or HS diploma and assessment of basic computer skills. Fees: $180 tuition + $5 tech. Duration: 16 weeks
P H L E B O T O M Y Teaches you to obtain blood and other specimens for laboratory analysis. Prepares you for employment in hospitals, clinics, physicians’ offices, and other settings. Program is approved by the National Accrediting Agency for Clinical Laboratory Sciences. Call (828) 398 7585 for fee and registration & info.
M E D I C A L O F F I C E P A T H W A Y SFocuses on the skills needed for a job in the field of medical office clerical support, including electronic re-cords, medical terminology, insurance, and patient confidentiality.Fee waved for job seekers. Duration: 3-1/2 weeks
M E D I C A L T E R M I N O L O G Y M A D E E A S YUsing well-documented memory techniques, learn, pronounce, and remember the word components that combine to form over 11,000 medical terms to become better qualified for a job in the medical field.Fees: $130. Duration: 6 weeks
N U R S E A I D E ITrain to receive the skills necessary for taking the NC State Competency Exam and working as a Nursing As-sistant in hospitals, nursing homes, or private homes. Registration requirements: GED or HS diploma, nega-tive TB test, 15-hour prior orientation session. Call (828) 398-7600 for registration & info. Fees: $211.40 tuition + tech. Duration: 6 weeks
P E R S O N A L C A R E A I D EPCA skills are among the most sought after in the current job economy. Interactive learning techniques teach such competencies as assisting patients with cooking, housekeeping, grooming, bathing, and dressing. Many jobs available in private homes, residential facilities, group homes, and larger medical facilities.Fee waved for job seekers. Duration: 4 weeks
A D U L T B A S I C E D U C A T I O N
A D U L T B A S I C E D U C A T I O N A N D H I G H S C H O O L E Q U I V A L E N C YWe offer free instructional services to students seeking to improve their foundational skills in reading, writing, mathematics, social studies, and science. Class sessions run year-round and last for about eight weeks each. Regular attendance is required. Registration sessions for classes last four hours and include orientation to the program, pre-testing, and selecting appropriate classes to meet the students’ needs. Registrations are sched-uled during the two weeks before each class session starts. To register, call (828) 398-7433.
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S P A N I S H
S P A N I S H F O R T H E W O R K P L A C EExplore the benefits of speaking Spanish in today’s global economy. This course provides a study of work-place Spanish for non-Spanish speaking employers, employees and job seekers who desire to enhance com-munication in the workplace. Students will learn to identify, minimize or eliminate barriers to communication and understanding between Spanish speakers and non-Spanish speakers.The curriculum utilizes a variety of engaging methods to address Spanish commands, questions, and phrases critical to the workplace. Fees: $75. Duration: 12 weeks
S P A N I S H G E D This class is held through El Centro of Henderson County. El Centro provides teacher-led group lessons for 6 months and it covers the basic classes (Reading/Writing, Science, Social Studies, Math) you need to prepare you for your GED exam. Tests are taken at Blue Ridge Community College in Spanish. Call or send a text message El Centro; 828-290-7134 or email Evelyn Alarcon [email protected] to find out about the next registration session. Currently held Tuesdays/Thursdays at Goodwill at 6:00 pm-8:00pm.
C U R S O D E P R E P A R A C I O N P A R A G E D / H I S E TEsta clase la ofrece El Centro Comunitario de Hendersonville. El Centro provee instruccion por 6 meses y cubre las areas basicas, necesarias para preparar a los estudiantes para tomar el examen de GED (Lectura, Escritura, Ciencias Naturales y Sociales y Matematicas). Los examenes se toman en computadora en el Cole-gio Blue Ridge en Espanol. Llame o envie un mensaje de texto al 828-290-7134 o escriba un email a Evelyn Alarcon [email protected] para informarse sobre la proxima sesion de registro. Actualmente las clases son Martes y Jueves de 6-8PM en Goodwill.
Call (828) 398-7433 to reserve a spot in an upcoming registration and orientation session.Enrollment and orientation held in the Hemlock Building located at A-B Tech Asheville Campus.
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S E R V S A F E C E R T I F I C A T I O NS E R V S A F E ® C E R T I F I C A T I O N T E S T I N G C E N T E RServSafe is a safe food-handling certification that is nationally recognized and locally required for food & beverage establishments. Goodwill Career Center offers a convenient way to become ServSafe Certified by attending a proctored on-line test. This service will allow immediate results. Textbook lending is available prior to taking the exam and is provided on a first-come, first-served basis.
Fees: $90. Includes on-line exam and use of laptop computer.
To register and pay for exam visit: www.airasheville.org/shop/Requirements: Participants must have a photo ID and an established ServSafe login and password.
Follow the link below to begin the set-up for your ServeSafe login:https://www.servsafe.com/ss/UserProfile/UserLogin.aspx
H O S P I T A L I T Y
H O S P I T A L I T Y S T A R T W I T H G U E S T S E R V I C E P R O F E S S I O N A L C E R T I F I C A T I O N ( G S P C ) ®The Hospitality START curriculum is based on teaching high-end service principles for a variety of entry-level positions within restaurants and hotels. These principles are based on nationally recognized standards as well as the needs and requests of the Asheville area’s major employers. Fees: Optional $25 to take the Hospitality START Certification Exam; Duration: 3.5 weeks
G U E S T S E R V I C E P R O F E S S I O N A L C E R T I F I C A T I O N ®Guest Service Professional Certification is a comprehensive six-hour program designed to create guest-service oriented lodging employees who know how to engage with their guests to provide memorable visitor experi-ences.Fees: Optional $35 to take Guest Service Gold Guest Service Professional® Cert. Exam; Duration: 2 days
H O S P I T A L I T Y J O B S H A D O W I N GGoodwill IHG Academy: Area hotel employers have collaborated with Goodwill to assist local people in building their hospitality skills and improving their employability through hands-on job shadow opportunities. Must attend a one hour Job Shadow Placement Workshop. Job shadow experiences last for 3 hours.Please contact Stephanie Rerych (828) 298-9023 ext. 1106 or [email protected] to apply.
C E R T I F I E D H O S P I T A L I T Y S U P E R V I S O R P R E PCertified Hospitality Supervisor Prep class is designed to build the skills and competencies required to be a successful supervisor in the hospitality industry. Topics include acquiring leadership styles, handling conflict & improving and motivating employee performance. This class prepares you for but does not include the exam. The exam is optional and can be requested after the training.Fees: $146.95 includes A-B Tech fee and all materials. Duration: 4 days
C A R E - C O N T R O L L I N G A L C O H O L R I S K S E F F E C T I V E L Y ® Controlling Alcohol Risks Effectively® (CARE) for servers is a four hour seminar that prepares servers with the proper knowledge of how to handle the challenges of responsible alcohol service. This training program is designed to help your establishment lower its risks of liability. This credential complies with and is approved by the North Carolina Alcoholic Beverage Control Commission. Fees: $39 Duration: 4 hours
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N E T W O R K I N G S K I L L S T R A I N I N GH O W T O L A N D A G R E A T J O B : N E T W O R K I N G S K I L L S T R A I N I N G This 2-day class will include introductions to established and credible networking groups in our community and the benefits they offer in building your professional image as well as opening exciting job prospects. Class will include tutorials on setting up a LinkedIn account and will feature a representing guest speaker from a prominent networking and business relations group. Various fundamentals of networking will be discussed in depth, examining interpersonal methods for in person, email, and social media outlets. Principles of the book, “How to Win Friends and Influence People” by Dale Carnegie will be discussed to help students learn soft skill techniques to make them successful at any networking event.
Please contact Stephanie Rerych • [email protected] • (828) 298-9023 ext 1106
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P R O J E C T R E - E N T R Y
P R O J E C T R E - E N T R YProject Re-entry is a program that offers Post Release Services to individuals released within 30 days from a state or federal prison facility. If you or someone you know would like more information regarding the services provided by this program, please contact Goodwill.
Contact: Jonathon Knight,Project Re-entry Employment Specialist, at (828) 298-9023 Ext. 1163Email: [email protected]
Looking to improve your workplace skills but can’t find the funds?Goodwill offers financial assistance to those who qualify.
How to apply for assistance:1. Pick up scholarship application at Goodwill’s Career Center, 1616 Patton Avenue, Asheville.2. Bring completed scholarship application to 1616 Patton Ave, Asheville with income verification.3. The Scholarship Review Committee will review applications to determine how funds are distributed.
O U T R E A C H S C H O L A R S H I P F U N D
P R O F E S S I O N A L T R U C K D R I V I N GP R O F E S S I O N A L T R U C K D R I V I N G T R A I N I N G C L A S SA four-week tractor trailer driver training school for individuals who wish to obtain a Class A Commercial Drivers License and be qualified to gain employment as an entry-level professional driver in the transportation industry. Offered in partnership with TransTech, Inc., the Professional Driver Training School gives people the opportunity to earn their Commercial Drivers License (CDL) and is committed to the highest quality training standards by instructors with decades of professional driving experience. All trainees drive over mountainous terrain or multi-lane city driving, navigating real life conditions required for professional tractor trailer driving in a safe and monitored environment. The class is being offered in response to the increasing need for profes-sional truck drivers in the area. A new class is held every month. Prospective students should contact Julie Roberts (TransTech) at (828) 464-8001.
F O R K L I F T S A F E T Y
F O R K L I F T S A F E T YLearn safe forklift operation using the latest OSHA regulations and requirements. During class students will practice using a forklift. Get your training certificate so you can have an extra skill for a potential new employer.
3/18/2017 Saturday 8:00am – 5:00pm
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O P E R A T I O N : G O O D J O B SP U T T I N G V E T E R A N S & T H E I R F A M I L I E S B A C K T O W O R KVeterans, active duty and reserve service members, military spouses and adult children dependents residing with service member, with particular focus on female veterans and post-9/11 veterans. Wednesdays, 9am-11am: Please visit www.OperationGoodJobs.org
•Assessment and Planning•Career Coaching•Resume Preparation•LinkedIn Profile Setup•Job Skills Training (scholarships available)•Job Placement•Career Readiness Certification
Contact: Matthew Davis at [email protected] or (828) 298-9023 x1144
I N P A R T N E R S H I P W I T H
C A R E E R C O N N E C T I O N SC A R E E R P L A N N I N G A S S I S T A N C EOur staff can provide assistance with identification of barriers to employment and development of a plan of action to utilize strengths and reduce weaknesses.
C A R E E R C O A C H O N T H E G OIf you were previously unable to visit our career connections center during regular business hours, this is your chance to get the career assistance you’ve been looking for. Now, you can be virtually coached in resume re-views, interviewing tips, and more.
J U M P S T A R TJumpStart your job search with application, interview, and resume basics. This free workshop is offered T/TH.
R E S U M E W R I T I N GWe are able to review your current resume and make suggestions for improvement, or create a resume, provid-ing you with paper and electronic copies.
J O B S E A R C HFeel free to utilize our computers to access job search and employer sites to complete online applications. If you need assistance, please ask one of our staff.
H O T J O B SOpen positions are posted for your convenience on our Hot Jobs Board and updated on a weekly basis.
M O C K I N T E R V I E W SBe prepared for that upcoming interview by scheduling an appointment for a mock interview. We will ask com-mon interview questions and give you constructive feedback on answers, behaviors and appropriate dress.
C E N T E R R E S O U R C E SWe provide computers with high-speed internet access, telephone, copier, fax machine, and a positive and sup-portive environment. Let our center be your office and support system away from home while conducting job search related activities.
A T T E N D A N O R I E N T A T I O N S E S S I O N O F F E R E D M O N - F R I A T 9 : 3 0 A M
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R E C E N T L Y A D D E D C O U R S E SE F F E C T I V E T E A C H E R T R A I N I N GThis class is preparation for substitute teachers for all Buncombe and Madison County Schools, and is also an excellent crash course in learning methodologies and classroom management for current or returning teachers. This course will use the curriculum approved by Asheville City and Buncombe County Schools. Textbook: Sub-stitute Teacher Handbook. Prerequisite: high school diploma or GED. Attendance at all classes is required.Cost: $130, Duration: 5 days.
I N T R O D U C T I O N T O H U M A N S E R V I C E SIn this course, students will learn the skills needed to start a career in Human Services. Focus will include prepa-ration for the Career Readiness Certification assessment, customer service, roll playing, NCFAST terminology and navigation training. This course is a prerequisite in order to register for the Income Maintenance Casework-er course. You must pass a basic computer and keyboarding assessment prior to registration. Cost: Free to job seekers, Duration: 7 weeks.
A B T E C H C U R R I C U L U M C L A S S E SThis course introduces computer concepts, including fundamental functions and operations of the computer. Topics include identification of hardware components, basic computer operations, security issues, and use of software applications. Upon completion, students should be able to demonstrate an understanding of the role and function of computers and use the computer to solve problems. This course has been approved to satisfy the Comprehensive Articulation Agreement general education core requirement in natural science/mathmetics.Cost: AB Tech Curriculum Fee, Duration: Spring Semester.
A S P I R ETake the stress out of your job search and overcome personal barriers. Discover through in-class assessment the career path that best suits you and learn techniques for a successful interview. Explore work behavior skills that help you keep a job and advance in the workplace. Improve your basic computer knowledge and create a resume. For more information and class dates, call (828) 398-7334
L I T E R A C Y C O U N C I LThe Literacy Council of Buncombe County provides tutoring in reading and language arts for HS students. Contact the Literacy Council at (828)254-3442, [email protected], or go to www.litcouncil.com
S O F T S K I L L S F O R W O R K P L A C E S U C C E S S : W O R K I N G S M A R TDo you want to harness your personal strengths to land the career you’ve always wanted? Do you keep get-ting interviews, but aren’t landing the job? For Job Seekers: Employers are looking for people who not only have the technical skills and experience to do the job, but the “soft skills” that lead to success: communication skills, problem solving skills, time management, accountability, and more. Working Smart Provides the tools to help you keep a job, excel at your job, and be more productive. Interested participants please contact Stephanie Rerych at (828) 298-9023 ext. 1106
D U K E N O N P R O F I T : P L A N N I N G F O R C H A N G E12/1/2016 Thursday 10am-4pmChange is constant. To be successful, nonprofits must understand their external environment and plan the best ways to respond to community needs. During this interactive session, you will: gain an understanding of orga-nizational readiness for planning, and ways to strengthen your organization’s culture; learn the key tools that leaders can use for setting strategic direction, as well as management tools useful for annual and fund develop-ment planning; and develop a plan that defines your next steps to help your organization become more adapt-able. Instructor Beth Trigg of Taproot Consulting has nearly 20 years of experience at every level of nonprofit service in organizations large and small. $8 materials fee due at the start of class; please bring correct change. One-hour working lunch.
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Computer Basics I T/Th 8:30am 11:30am 10/04/16 12/01/16 151Computer Basics I M/W/F 8:30am 11:30am 11/07/16 12/16/16 151Computer Basics I M/W/F 12:30pm 3:30pm 11/07/16 12/16/16 151Computer Basics II M/W/F 8:30am 11:30am 10/03/16 10/26/16 151 Computer Basics II M/W 12:30pm 3:30pm 10/10/16 11/02/16 151Computer Basics II M/W 5:30pm 8:30pm 10/10/16 11/02/16 151Office Professional Certification M/W 9:00am 1:00pm 09/19/16 12/12/16 212Apple iPhone/iPad M/W 5:30pm 8:30pm 03/20/17 03/29/17 CIS7515Computer Career Skills Gmail T/Th 5:30pm 8:30pm 02/07/17 02/09/17Computer Career Skills Google Dr. T/Th 5:30pm 8:30pm 02/07/17 02/09/17
O F F I C E T E C H N O L O G YC O U R S E D A Y S S T A R T E N D T E R M S T A R T T E R M E N D R M #
Certified Electronic Hlth Recs T/Th 5:30pm 9:00pm 09/13/16 12/06/16Certified Electronic Hlth Recs T/Th 9:00am 1:00pm 08/23/16 12/06/16Medical Office Pathways T/Th 1:30pm 4:30pm 08/02/16 08/23/16Nurse Aide I T/W/Th 7:00am 3:30pm 08/30/16 10/19/16Nurse Aide I T/W/Th 7:00am 3:30pm 10/25/16 12/15/16 196Personal Care Aide M/W/F 9:30am 3:00pm 08/08/16 09/02/16
H E A L T H C A R E
Spanish for the Workplace M 6:00pm 8:00pm 09/19/16 10/24/16 English as a Second Language M/W 5:30pm 8:30pm Call (828) 398-7131
S P A N I S HAdult Basic Education T/W/Th 9:00am 12:00pm
A D U L T B A S I C E D U C A T I O N
Hospitality Start w/GSPC M-F 9:30am 12:30pm 02/06/17 03/01/17Hospitality Start w/GSPC M-F 9:30am 12:30pm 04/17/16 05/11/17Guest Service Pro. Cert. W 9:30am 3:30pm 12/07/16 Job Shadow Placement Workshop F 9:30am 10:30am 12/30/16Certifed Hospitality Supervisor Prep W/F 9:00am 4:00pm 01/18/17 01/27/17CARE W 9:00am 1:00pm 02/01/17CARE T 9:00am 1:00pm 03/14/17
H O S P I T A L I T Y
Servsafe Certification T 9:30am 12:00pm 1/24/17Servsafe Certification T 1:30pm 4:00pm 2/21/17Servsafe Certification T 9:30am 12:00pm 3/21/17
S E R V S A F E C E R T I F I C A T I O N
Networking Skills Training T/W 9:30am 12:30pm 11/01/16 11/02/16Duration: 6 Hours
N E T W O R K I N G
C O U R S E S C H E D U L E
Effective Teacher Training M-F 9:00am 3:30pm 01/23/17 01/27/17Intro to Human Services T/Th 5:30pm 8:30pm 01/24/16 03/14/17AB Tech - Intro to Computers M/W 9:00am 9:50am 01/24/17 05/09/17 CIS110Networking Skills Training T/W 9:30am 12:30pm 11/01/16 11/02/16Duke Non-Profit T 10:00am 4:00pm 12/01/16Soft Skills: Working Smart Interested participants contact Stephanie Rerych at (828) 298-9023 ext. 1106
R E C E N T L Y A D D E D C O U R S E S
Computer Basics I T/Th 8:30am 11:30am 10/04/16 12/01/16 151Computer Basics I M/W/F 8:30am 11:30am 11/07/16 12/16/16 151Computer Basics I M/W/F 12:30pm 3:30pm 11/07/16 12/16/16 151Computer Basics II M/W/F 8:30am 11:30am 10/03/16 10/26/16 151 Computer Basics II M/W 12:30pm 3:30pm 10/10/16 11/02/16 151Computer Basics II M/W 5:30pm 8:30pm 10/10/16 11/02/16 151Office Professional Certification M/W 9:00am 1:00pm 09/19/16 12/12/16 212Apple iPhone/iPad M/W 5:30pm 8:30pm 03/20/17 03/29/17 CIS7515Computer Career Skills Gmail T/Th 5:30pm 8:30pm 02/07/17 02/09/17Computer Career Skills Google Dr. T/Th 5:30pm 8:30pm 02/07/17 02/09/17
G O O D W I L L C A R E E R C O N N E C T I O N S C E N T E RWorkforce Development Center 1616 Patton Ave. | Asheville, NC 28806Call: (828) 298-9023www.goodwillnwnc.org
