NC Division of Employment & TrainingFebruary 2006
1
JobLink MIS
North Carolina
NC Division of Employment & TrainingFebruary 2006
2
Philosophy North Carolina know three things
about our JobLink customers:
Who are they? Why are they coming to the JobLink
Centers? What happens to them?
NC Division of Employment & TrainingFebruary 2006
3
Who Are Our Customers? In order to obtain a swipe card, individuals
entering the JobLink center must meet with a staff person.
JobLink staff gathers personal and demographic information from the customer and enters the information into the database
The JobLink MIS is linked to the NC ESC data base. If an individual has registered with ESC, their information will populate the JLMIS information screen
The customer is issued a card with a unique identifier
NC Division of Employment & TrainingFebruary 2006
4
Who Are Our Customers? The swipe cards contain no information All identifying information is housed in the
server at the ESC state office If a customer loses (or forgets to bring in)
their card, a new card can be issued, and all customer information is then linked to both card numbers
NC Division of Employment & TrainingFebruary 2006
5
Swipe Card
NC Division of Employment & TrainingFebruary 2006
6
NC Division of Employment & TrainingFebruary 2006
7
NC Division of Employment & TrainingFebruary 2006
8
NC Division of Employment & TrainingFebruary 2006
9
Why Are They Here? When the customer enters the center,
they swipe their card at the Automated Office Check-In station Each station has a touch pad screen connected
to a card reader and a computer There are three levels of service in the
centers: Self Service Staff Assisted Services Unemployment Insurance Claims Services
NC Division of Employment & TrainingFebruary 2006
10
Why Are They Here?
NC Division of Employment & TrainingFebruary 2006
11
Services Provided by Staff Career Counseling Help with a Job Search Information on the Labor Market Determine Your Job Skills Training Class or Workshop Information on Training & Education Other Services Veterans Case Management
NC Division of Employment & TrainingFebruary 2006
12
Services Provided by Staff If the customer requests staff supported services,
they then select a time block for each staff supported service selected
If the appointed time in soon, the customer takes a seat in the waiting area until the appointed time
Customers can also make appointments in advance and leave the center until it is time for their meeting
Upon their return, they swipe their card and check in via the touch screen to let staff know they have arrived
NC Division of Employment & TrainingFebruary 2006
13
NC Division of Employment & TrainingFebruary 2006
14
NC Division of Employment & TrainingFebruary 2006
15
NC Division of Employment & TrainingFebruary 2006
16
NC Division of Employment & TrainingFebruary 2006
17
Self Services Use A Computer in Career Resource Room
Search Jobs Prepare Resume Email Etc.
Use the Phone or Fax Machine
NC Division of Employment & TrainingFebruary 2006
18
Self Services Customers indicate which self service they
plan to complete during their visit: Search the Internet Submit Job Applications/Resumes Prepare Resume Search for Available Jobs Use email Search for Career Information Search for Job Market Information Use the Phone or Fax machine
NC Division of Employment & TrainingFebruary 2006
19
NC Division of Employment & TrainingFebruary 2006
20
NC Division of Employment & TrainingFebruary 2006
21
Unemployment Insurance Claims Services
File a New Unemployment Insurance Claim Problem with an Unemployment Insurance
Claim
NC Division of Employment & TrainingFebruary 2006
22
What Was Provided? The JLMIS data base will only provide
information related to the JobLink activities.
If a JobLink customer is also served by other program (WIA, VR, etc.) information related to those program services must be obtained from the programs’ individual data bases.
NC Division of Employment & TrainingFebruary 2006
23
What Was Provided? There are 3 security levels for the JLMIS
JobLink Center Access For staff at an individual JobLink Center to see the
activities of that center only Workforce Board Access
For Local Area staff to see the activities of all JobLink Centers in the Local Area, individually and collectively
State Level Access For state staff to see all data on all centers Can be reviewed by JobLink center, Local Area, or
statewide
NC Division of Employment & TrainingFebruary 2006
24
What Was Provided? There are currently 7 reports that can be
run for each JobLink Center Customers Served Outcomes/Services/Reasons Core Services Agency Referrals Customer Characteristics Services by Staff Services by Zip Code
NC Division of Employment & TrainingFebruary 2006
25
NC Division of Employment & TrainingFebruary 2006
26
NC Division of Employment & TrainingFebruary 2006
27
General Information The system is internet based and real time The pilot started with 8 JobLink centers scattered
across the state By then of March 2006, we should have the
technology in all chartered JobLink centers Plans are in place to have all screens available in
Spanish. Translations have been completed and programming is in progress. The initial screen will then read like so many of our ATMs, allowing customers to select a preferred language
NC Division of Employment & TrainingFebruary 2006
28
CONTACT INFORMATIONMr. Danny GiddensSenior Policy AssociateNC Commission on Workforce Development301 North Wilmington Street4327 Mail Service CenterRaleigh, NC [email protected]: 919-715-3300Fax: 919-715-3974