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Jody Glidden

Tommy Jiang

Tim Knell

Hyesung Park

Instructor: Dr. Zoya Kinstler

Teaching Fellows: Basem Neseim and Stanford Chibanda

5/7/2011

Decreasing Costs and Improving Talent

25/7/2011

North America Region

Medical EquipmentQuality

Leader

Networks

Investment

Information and Communication Technology Organization (ICT)

Sales and Service

GLOCO

RapidTMS

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A leading information technology consulting firm

Talent Management Systems

•Affordable• Integrated•Scalable•Secure•Extensible •Efficient System Deployment

5/7/2011

About RapidTalent ConsultingCambridge, MA

Database

Employee Records

Skills Database

Learning Mappings

5/7/2011

RTC and ITILService Strategy

Service Design

Service Transition

Service Operation

Continual Service Improvement

Rapid MjTMS Mj MjImplementation Mj

Business MjRequirements Mj

Performance MjReview Mj

Salary MjReview Mj

Hiring Mj Addressing MjSkill Gaps Mj

User MjEnablement Mj

Training Mj

Support (https:// Mjgloco.rapidtms.com/ Mj

support) Mj

Configuration Mj

Administration Mj

Management Mj

Maintenance Mj

Best- MjPractice MjUse of Mj

The MjSystem Mj

Latest MjNews and Mj

Tips on MjUsing Mj

RapidTMS Mj

Service MjDesk Mj

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Better align pay with performance

Provide better internal mobility

Provide more effective training and development

5/7/2011

Business Problems

Proposed SolutionImplementation of a Talent Management System

To help to reduce risk in critical roles Improve employee productivity and retention To uncover gaps in employee skills and training

65/7/2011

Business Requirements

Non-functional Requirements• Scalability• Reliability• Maintainability• Secure• Extensible

75/7/2011

Business Processes

Business MjProcesses Mj

BEFORE Mj

AFTER Mj

PR Mj

SR Mj

HS Mj

SG Mj

PR Mj

SR Mj

HS Mj

SG Mj

Before MjSubjective Mj

review Mj

No formal Mjprocess Mj

Unclear Mj

Inconsistent Mj

High turn Mjover rate Mj

High Mjhiring cost Mj

Longer Mjhiring cycles Mj

Inefficient Mjinternal position Mj

allocation Mj

After MjMinimal Mjchange Mj

Regular review Mjprocess Mj

Standardized Mjcriteria Mj

Clear map of skills Mjand proficiencies Mj

for each role Mj

Efficient salary increase Mjallocation process for Mj

executives and managers Mj

Efficient data access Mjand communication Mjbetween HRIS and Mj

TMS Mj

Efficient internal Mjposition Mj

Shorten the Mjhiring process Mj

Increase Mjemployee Mjretention Mj

Clear Mjprocess Mj

PR- Performance review SR-Salary review HS -Hiring support SG -Skill gap analysis

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• More skilled workforce

• Less employee turnover as a result of higher morale, upward mobility, and clear performance expectations

• Lower cost of hiring• Annual cost of hiring: $3,735,000 (15% turnover at

$4150/hire)

• Cost of hiring with RapidTMS in place: $2,520,000 (12% turnover at $3500/hire)

• Annual cost hiring savings: $1,215,000

5/7/2011

Business Benefit Justification

1. Cost for RapidTMS including Customer support ($5.00 x 6,000 = $30k)

2. Initial set up ($10k) + Customization of colors and logos ($20k) + Integration with HRIS ($170k)

Investment

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1. Turnover Improvement (15% 12% per year)

2. Employee Perception Survey (Pre-/Post-Surveys, A series of paired sample t-tests)

• Employee Morale• Overall satisfaction

• Supervisor relations, training, benefits, work environment, communication

3. Internal Job Replacement Rate Increase• Proportion of employees who were placed within time-

limited period (5% growth).• Average Cost Per Hire Decrease (To minimize the total

costs of job/ e.g. 15% reduce: $4150 $3500)

4. Training Hours: Effective Training vs. Unneeded Training Hours

Success Criteria and Metrics

105/7/2011

System Functions and Components

115/7/2011

RapidTMS Implementation Architecture

125/7/2011

Module Diagram

135/7/2011

Data Design and Management

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Data Flow

5/7/2011

155/7/2011

System Deployment

Project Timeline

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Skill/Role Dictionary

Marketing

System Maintenance• Upgrades• Enhancements

• Internal Billboards• Awareness and

Educational Broadcast Emails

5/7/2011

185/7/2011

User Enablement

User MjEnablement Mj

Training Mj

Configuration Mj

Administration Mj

Management Mj

Maintenance Mj

Best-Practice Use Mjof The System Mj

Latest News and Tips Mjon Using RapidTMS Mj

Service Desk Mj

Support Mj Mj

195/7/2011

5/7/2011

215/7/2011

Risks, Constraints and Limitations

X

Point-to-Point Connection Failure

Quick Restore Service

1

2

Course Suggestion:Commercially Available Course Libraries

RapidTMS

Provide Relevant Information

Human Factors

3

4HRIS

22

Thank you.

5/7/2011

Questions & Answers

235/7/2011

24

Hiring Cost Breakdown Items

Hiring Category Before After

(Estimation)

Advertising External 20% (10,

10) 14% (7,7)InternalAgency and

search firm feesExternal 21%

(11,10) 17%(10,7)InternalReferral

bonuses External

4%(1,3)7%(2,5)Internal

Travel External

4% (3,1)3%(1,2)Internal

Relocation costsExternal 26%(14,12

) 15%(9,6)InternalCompany

recruiter costs External

21%(9,12)17%(8,9)Internal

MiscellaneousExternal

5%(2,3)27%(13,14)Internal

5/7/2011

Miscellaneous: Testing, reference checking, hiring unit staff time, administrative support, other minor expenses.

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Effective Training Hours vs. Unneeded Training Hours

5/7/2011