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John Baldino, MSHRD SPHRPresident, Humareso
Workforce PlanningIs it important?
The Conference Board The Human Capital Institute SHRM Dozens of companies –
certificates, training
Who is using this?Campbell’s CompanyIBMGoogleComcastGovernmental agenciesMajor bankingMajor airlines
Workforce PlanningWorkforce Planning – where you are
vs. where you’ll need to beTalent
Supply and demandCompetenciesMobility
Ensuring that your company has the right people, in the right place, at the right time, at the right price
Workforce Planning
Business Strategy
Staffing Strategy
Talent Management
What we want to
accomplish
How we will get there
How we will use what we
have
Celebrity Known forProfessional partner
Trista Sutter
Reality Television star
Louis Van Amstel
Evander Holyfield
Former heavyweight championboxer
Edyta Śliwińska
Rachel Hunter
SupermodelJonathan Roberts
Joey McIntyre
NKOTBmember
Ashly DelGrosso
John O'Hurley
ActorCharlotte Jørgensen
Kelly Monaco
Soap opera actress
Alec Mazo
Celebrity Known forProfessional
partner
Alfonso Ribeiro TV Actor Witney Carson
Betsy JohnsonFashion Designer
Tony Dovolani
Antonio Sabato Jr
TV Actor/Model Cheryl Burke
Jonathan Bennett
Movie Actor Alison Holker
Randy CoutureMMA/UFC Fighter
Karina Smirnoff
Jannel Parrish TV ActressValentin Chmerkovsky
Tommy Chong Comic actorPeta Murgatroyd
Lea Thompson Movie ActressArtem Chigvintsev
Lolo JonesOlympic Athlete
Keo Motsepe
Bethany Mota YouTube Star Derek Hough
Tavis Smiley TV Host Sharna Burgess
Sadie Robertson
Reality Television Star
Mark Ballas
Michael Waltrip NASCAR driver Emma Slater
Season 1 Season 19
Workforce Planning
Develop longer term staffingstrategies that support business strategy
Address staffingstrategically
TimeFrame
Scope
Develop shorter term staffing plans
Few Many
Short Term
Long Term
Created by Thomas Bechet - 2007
Workforce PlanningEngage with senior leaders Determine needMeasure what is already
thereMeasure the growth expected
Workforce Planning
Take the supply you have now – Are you short today?
Location Manager Sales Estimator Support
Philadelphia 1 3 2 1
Miami 1 3 1 1
Chicago 1 4 1 2
TOTAL 3 10 4 4
ACME Manufacturing Company - $110 million annual revenue
Workforce Planning
Now, take the supply of talent today and run it through an attrition analysis – 6-month, 1 year?
Location Manager Sales Estimator Suppor
t
Philadelphia 1 3 2 1
Miami 1 3 1 1
Chicago 1 4 1 2
TOTAL 3 10 4 4
Total after attrition 2 7 3 3
Workforce Planning
What will supply numbers look like then?Location Manager Sales Estimator Suppor
t
Philadelphia 1 3 2 1
Miami 1 3 1 1
Chicago 1 4 1 2
TOTAL 3 10 4 4
Total after attrition 2 7 3 3
GAP ANALYSIS -1 -3 -1 -1
Workforce PlanningThose numbers take no growth into account –
only replacementLet’s say that no further growth is to occur in
the current locationsAn office in London is to be opened doing the
same thing as the American offices – simplistic approach
Consider the staffing needs in light of the forecasted needs
Workforce Planning
Location Manager Sales Estimator Suppor
t
Philadelphia 1 3 2 1
Miami 1 3 1 1
Chicago 1 4 1 2
TOTAL 3 10 4 4
Total after attrition 2 7 3 3
GAP ANALYSIS - current -1 -3 -1 -1
London 1 3 1 1
GAP ANALYSIS -
forecasted
-2 -6 -2 -2
Workforce PlanningNon-simplistic considerations
Technological advancementMergers or AcquisitionsMarket changesCompetition increase/decreaseProduct/Service
initiation/advancement/reductionProcess improvement
Workforce Planning
Shall we have some fun? Grab a pen or your tablet!Computer Shack is a nationwide computer & wireless retailer
with 176 locationsThe company plans on adding 37 new locations within the next
12 monthsEach location has one manager and one assistant managerTotal employees, including managers, is 529More managers will be needed for this expansion and the
decision has been made to keep the competencies for this role the same (no job description or requirement changes)
5 new Managers have already accepted an offer for a manager role – these candidates came from outside the company
Computer Shack is planning on promoting 6% of the managers in the next 12 months
Management turnover is 15% annuallyManagement retirement is projected to be 2% in the next 12
months
Workforce Planning
“Manager” Talent Computer Shack has now = 176
“Manager” Talent Computer Shack needs = 213
“Manager” Talent Computer Shack will have =6% of 176 have been promised promotions = -1115% of 176 will be voluntary turnover = -262% of 176 are projected to retire = -45 new “Managers” have been hired = +5
= 176 – 11 – 26 – 4 + 5 = 140 140 – 213 = -73 represents the gap in
the “Manager” role
Workforce Planning
Business StrategyStaffing Strategy
Talent Management
What we want to
accomplish
How we will get there
How we will use what we
have
Workforce PlanningWhere will the talent come from to close a
gap?Grow
DoubleStar, 2009
Celebrity Known forProfessional partner
Trista Sutter
Reality Television star
Louis Van Amstel
Evander Holyfield
Former heavyweight championboxer
Edyta Śliwińska
Rachel Hunter
SupermodelJonathan Roberts
Joey McIntyre
NKOTBmember
Ashly DelGrosso
John O'Hurley
ActorCharlotte Jørgensen
Kelly Monaco
Soap opera actress
Alec Mazo
Celebrity Known forProfessional
partner
Alfonso Ribeiro TV Actor Witney Carson
Betsy JohnsonFashion Designer
Tony Dovolani
Antonio Sabato Jr
TV Actor/Model Cheryl Burke
Jonathan Bennett
Movie Actor Alison Holker
Randy CoutureMMA/UFC Fighter
Karina Smirnoff
Jannel Parrish TV ActressValentin Chmerkovsky
Tommy Chong Comic actorPeta Murgatroyd
Lea Thompson Movie ActressArtem Chigvintsev
Lolo JonesOlympic Athlete
Keo Motsepe
Bethany Mota YouTube Star Derek Hough
Tavis Smiley TV Host Sharna Burgess
Sadie Robertson
Reality Television Star
Mark Ballas
Michael Waltrip NASCAR driver Emma Slater
Season 1 Season 19
Workforce PlanningWhere will the talent come from to close a
gap?GrowBorrow
DoubleStar, 2009
Celebrity Known forProfessional partner
Trista Sutter
Reality Television star
Louis Van Amstel
Evander Holyfield
Former heavyweight championboxer
Edyta Śliwińska
Rachel Hunter
SupermodelJonathan Roberts
Joey McIntyre
NKOTBmember
Ashly DelGrosso
John O'Hurley
ActorCharlotte Jørgensen
Kelly Monaco
Soap opera actress
Alec Mazo
Celebrity Known forProfessional
partner
Alfonso Ribeiro TV Actor Witney Carson
Betsy JohnsonFashion Designer
Tony Dovolani
Antonio Sabato Jr
TV Actor/Model Cheryl Burke
Jonathan Bennett
Movie Actor Alison Holker
Randy CoutureMMA/UFC Fighter
Karina Smirnoff
Jannel Parrish TV ActressValentin Chmerkovsky
Tommy Chong Comic actorPeta Murgatroyd
Lea Thompson Movie ActressArtem Chigvintsev
Lolo JonesOlympic Athlete
Keo Motsepe
Bethany Mota YouTube Star Derek Hough
Tavis Smiley TV Host Sharna Burgess
Sadie Robertson
Reality Television Star
Mark Ballas
Michael Waltrip NASCAR driver Emma Slater
Season 1 Season 19
Workforce PlanningWhere will the talent come from to close a
gap?GrowBorrowEmploy
DoubleStar, 2009
Celebrity Known forProfessional partner
Trista Sutter
Reality Television star
Louis Van Amstel
Evander Holyfield
Former heavyweight championboxer
Edyta Śliwińska
Rachel Hunter
SupermodelJonathan Roberts
Joey McIntyre
NKOTBmember
Ashly DelGrosso
John O'Hurley
ActorCharlotte Jørgensen
Kelly Monaco
Soap opera actress
Alec Mazo
Celebrity Known forProfessional
partner
Alfonso Ribeiro TV Actor Witney Carson
Betsy JohnsonFashion Designer
Tony Dovolani
Antonio Sabato Jr
TV Actor/Model Cheryl Burke
Jonathan Bennett
Movie Actor Alison Holker
Randy CoutureMMA/UFC Fighter
Karina Smirnoff
Jannel Parrish TV ActressValentin Chmerkovsky
Tommy Chong Comic actorPeta Murgatroyd
Lea Thompson Movie ActressArtem Chigvintsev
Lolo JonesOlympic Athlete
Keo Motsepe
Bethany Mota YouTube Star Derek Hough
Tavis Smiley TV Host Sharna Burgess
Sadie Robertson
Reality Television Star
Mark Ballas
Michael Waltrip NASCAR driver Emma Slater
Season 1 Season 19
Workforce PlanningWhere will the talent come from to close a
gap?GrowBorrowEmployPartner
DoubleStar, 2009
Celebrity Known forProfessional partner
Trista Sutter
Reality Television star
Louis Van Amstel
Evander Holyfield
Former heavyweight championboxer
Edyta Śliwińska
Rachel Hunter
SupermodelJonathan Roberts
Joey McIntyre
NKOTBmember
Ashly DelGrosso
John O'Hurley
ActorCharlotte Jørgensen
Kelly Monaco
Soap opera actress
Alec Mazo
Celebrity Known forProfessional
partner
Alfonso Ribeiro TV Actor Witney Carson
Betsy JohnsonFashion Designer
Tony Dovolani
Antonio Sabato Jr
TV Actor/Model Cheryl Burke
Jonathan Bennett
Movie Actor Alison Holker
Randy CoutureMMA/UFC Fighter
Karina Smirnoff
Jannel Parrish TV ActressValentin Chmerkovsky
Tommy Chong Comic actorPeta Murgatroyd
Lea Thompson Movie ActressArtem Chigvintsev
Lolo JonesOlympic Athlete
Keo Motsepe
Bethany Mota YouTube Star Derek Hough
Tavis Smiley TV Host Sharna Burgess
Sadie Robertson
Reality Television Star
Mark Ballas
Michael Waltrip NASCAR driver Emma Slater
Season 1 Season 19
Workforce PlanningWhere will the talent come from to close a
gap?GrowBorrowEmployPartnerReduce
DoubleStar, 2009
Celebrity Known forProfessional partner
Trista Sutter
Reality Television star
Louis Van Amstel
Evander Holyfield
Former heavyweight championboxer
Edyta Śliwińska
Rachel Hunter
SupermodelJonathan Roberts
Joey McIntyre
NKOTBmember
Ashly DelGrosso
John O'Hurley
ActorCharlotte Jørgensen
Kelly Monaco
Soap opera actress
Alec Mazo
Celebrity Known forProfessional
partner
Alfonso Ribeiro TV Actor Witney Carson
Betsy JohnsonFashion Designer
Tony Dovolani
Antonio Sabato Jr
TV Actor/Model Cheryl Burke
Jonathan Bennett
Movie Actor Alison Holker
Randy CoutureMMA/UFC Fighter
Karina Smirnoff
Jannel Parrish TV ActressValentin Chmerkovsky
Tommy Chong Comic actorPeta Murgatroyd
Lea Thompson Movie ActressArtem Chigvintsev
Lolo JonesOlympic Athlete
Keo Motsepe
Bethany Mota YouTube Star Derek Hough
Tavis Smiley TV Host Sharna Burgess
Sadie Robertson
Reality Television Star
Mark Ballas
Michael Waltrip NASCAR driver Emma Slater
Season 1 Season 19
Workforce Planning
ROI factors – MeasurementsBusiness impact, business metrics (in-place)
Increased production New markets Improved processes
Retention Hiring and Recruitment Lost Productivity For example – 1 EE paid $60K annually
Leaves – costs $4000 in full recruitment process Lost productivity – 3 wks. w/o person, 2 wks. ramp up for
new - $5769 Almost $10K spent/lost
Succession actuality – not planning only
John Baldino, MSHRD SPHRPresident, Humareso
Blog: blogspot.humareso.comTwitter: @jbalive & @humareso